Business Profile

Publishers

LexisNexis

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers.

Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

772 total complaints in the last 3 years.
337 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/01/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filled out the LexisNexis form for "Temporarily Lift or Permanently Remove a Security Freeze on Your Credit Report" two months ago. I was told I would get a letter in the **** mail confirming the freeze was removed. I did not receive a letter. I contacted LexisNexis directly via email asking about this about 3 times, and each time, they replied with a generic response that didn't address this issue. They gave me a phone number to call, but when I called it, it was only automated menus and was not helpful. I want Lexis Nexis to permanently remove my security freeze, and send me a confirmation that it has been completed.
Business Response
Date: 06/06/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 06/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
Date:06/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I go to buy insurance. And the insurance company tell me I have to tickets in *******. I go to the dmv website I have no ticket in my name. ***************** gives me lexusnexis number. I call the they inform me that I also have tickets in ********** they give a municipality and a case number. I call the municipality and the tell me there is no such case number in ********** have them run my name no tickets in ** for me. Also I find out that the tickets in ** are the same exact tickets in ******* on the same day. Why is this not red flagged before thrown on my consumer report. So I call back ask them what company they use to source there information they would not give it me also asked what program they used to search information wouldnt give it to me. I can understand identity theft, but the bad sourcing of information. it took them one day to put bad information on my consumer report but 30 days to take it off. They talked to me longer on the phone than it would take to solve this problem. This incident has caused my insurance premiums to go up. And one insurance company would even insure me.
Business Response
Date: 06/06/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:05/31/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to demand immediate action regarding the inaccurate and outdated information reported by LexisNexis to ****************************** This erroneous data has led to the unjust non-renewal of my home insurance policy, severely impacting my ability to secure affordable coverage from other carriers. Your blatant mishandling of my personal information is not only unacceptable but also a serious invasion of my privacy.The issues are:1. The data you provided to Mapfre is incorrect as I have paid my home insurance regularly and never missed a payment. This misinformation has directly resulted in the cancellation of my policy.2. Your unauthorized dissemination of false information about me constitutes a serious breach of my privacy 3. You failed to notify me about these inaccuracies before reporting them to Mapfre, depriving me of any opportunity to correct them.4. The information being used is not only false but also outdated, compounding the damage done to my insurance standing.Due to your gross negligence, ****** has refused to renew my policy, and other carriers are now unwilling to provide me with new coverage. This has put me in a precarious financial situation and is causing significant stress. I demand that LexisNexis take the following actions immediately:a. Correct the inaccurate information in your records and ensure all data is accurate and up-to-date.b. Communicate these corrections to ***************************** without delay, so they can reconsider their unjust decision to cancel my policy.c. Provide a formal, written confirmation of these corrections and a detailed explanation of the steps you are taking to prevent such egregious errors in the future.Failure to address this matter promptly will leave me no choice but to escalate the issue to higher authorities and consider legal action.
Business Response
Date: 06/18/2024

LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer. We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
If you have any further questions for LexisNexis, please contact us by phone at
**************. The LexisNexis Consumer Center's hours of operation are Monday
- Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 06/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
The complaint is NOT resolved until I get the appropriate answer from the company. They claimed they will or have sent a letter with an explanation just to appear in front of BBB as a company who answered their claims. FALSE. This is not resolved until I get the letter in the mail stating that they have fixed the error and update my credit score appropriately following up with an apology and a compensation for the damage. Because of their inaccuracy and lack of professionalism my financial and personal life have been negatively impacted. I had to change my insurance and pay higher rates because they keep old scores and most of the insurance companies reject customers with low credit scores which is NOT my case. I'm wondering how they will compensate the damage they have caused me.
Thank you BBB for allowing customers a voice against the insensitive, impersonal and careless companies.
****** *****

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *****

Business Response
Date: 07/11/2024
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.??

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Initial Complaint
Date:05/30/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 28th 2024, I sent a letter to the courthouse asking do the report bankruptcies to the credit bureaus and I got a letter stating They do not report any bankruptcies to anybody. So if thats the case. How did the credit bureaus verify my bankruptcy as 100% Accurate. They never did a fair investigation according to the 15 USC 1681. 15 USC 1681 section 603 (3)(E) States; The term investigative consumer report means a consumer report or portion thereof in which information on a consumers character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumers credit record obtained directly from a creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer or from the consumer.They also violated my rights numerous times.The credit bureaus violated my given rights under 15 USC 1681. According to: 15 U.S.C 1681 section 602 A. States I have the right to privacy.According to: 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions According to: 15 U.S.C. 1681s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Business Response
Date: 06/18/2024
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer. We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Customer Answer
Date: 06/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I have documentation from the United States Bankruptcy Court

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************

Customer Answer
Date: 07/08/2024
I would like bankruptcy removed from my credit report. I have provided proof that the courts do not report to the credit bureaus.
Business Response
Date: 07/11/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:05/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have recently requested my LexisNexis consumer disclosure report several ***********************, several times via U.S. mail enclosing legible copies (color printer printouts of high-resolution document photos or of corresponding documents on regular paper) of my identity documents (CA Driver License, SSN card, US Passport, PG&E Bill), and at least once via phone (by speaking with a live agent).Every time, I get a letter in the mail from LexisNexis stating that theyre either unable to process my request as theyre unable to locate information sufficiently matching my data, or that theyre unable to process my request as theyre unable to authenticate my identity.Ive gotten the following such letters recently, dated as follows:Date: 04/18/2024 Consumer Number: ******** Case Number: ********* Unable to process request Unable to locate information sufficiently matching my data Date: 04/18/2024 Consumer Number: ******** Case Number: ********* Unable to process request Unable to authenticate my identity Date: 04/24/2024 Consumer Number: ******** Case Number: ********* Unable to process request Unable to authenticate my identity Date: 04/25/2024 Consumer Number: ******** Case Number: ********* Unable to process request Unable to authenticate my identity Date: 05/20/2024 Consumer Number: ******** Case Number: ********* Unable to process request Unable to authenticate my identity Date: 05/21/2024 Consumer Number: ******** Case Number: ********* Unable to process request Unable to authenticate my identity
Business Response
Date: 06/13/2024
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.??

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Initial Complaint
Date:05/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is reporting accidents on my record that NEVER occurred.There is an accident on 10-2-2021 and another on 10-2-2023.These accidents never occurred, so how can I be at fault for them??I have had to WAY over pay for car insurance because of this company.
Business Response
Date: 06/12/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

?

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

?

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:05/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has somehow obtained my twin sister's car accident information and has it listed under my name; therefore, it is causing car insurance companies to overcharge me. I have sent in my certified motor vehicle report to them multiple times for them to resolve the issue, but all of my sister's accidents and claims are listed under myself.
Business Response
Date: 06/02/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 06/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am still waiting to hear about a resolution and still have my sister's accidents/claims connected to me.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Customer Answer
Date: 07/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The issue is not resolved. My sister's information is still listed as me.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 07/11/2024
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.??

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Initial Complaint
Date:05/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This LexisNexis risk solution company keeps sending fraudulent letters about my credit. This scam is trying to get personal information from **** lying about my credit and then trying to get me to use them to fix it. *** received multiple letters and the harassment is annoyingI never gave them my information and never asked for them to look into my financesthey instead add false negative information my credit is fine everywhere else but through these scam artists they make it look like I have terrible credit.
Business Response
Date: 06/03/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:05/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently received and reviewed my LexisNexis credit file dated 4/12/2024. I found that LexisNexis is reporting inaccurate personal information on my credit file without my consent, and I need the it deleted immediately. Inaccurate Names: ****** A *****, ************, **************************, ***********************, S *****, ****** A *****, ****** A. and ************ A. Awor. Inaccurate Addresses: *****************************************************, *************************************************************, ******************************************************, ******************************************************, **********************************************************, ************************************************, **************************************************, *****************************************************************************************, **********************************************************************************************************, ************************************-***************************************************************************************, ********************************************************************, and ****************************************. According to 15 U.S. Code 1681s-2 (A)(1), no person shall furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. Also, reporting of my personal information without my consent violates my right to privacy under 15 U.S. Code 1681b. I have the right to privacy and do not appreciate the violation of my consumer rights as stated in the ***** Please mail me a corrected copy of my credit file asap. I wrote this complaint alone and without help.
Business Response
Date: 05/29/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:05/22/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lexis Nexis added 4 violations to my records that caused my insurance to go from $57-$300 went to the court of ********* and they said I only had no violations against me so I went to DMV thru said they have Not issued any points or violations, I'm a veteran and get less than $1000 a month my rent alone is $725 and now I have to choose do I pay rent or insurance, please help
Business Response
Date: 05/29/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

LexisNexis is NOT a BBB Accredited Business.