Business Profile

Publishers

LexisNexis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

773 total complaints in the last 3 years.
345 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car insurance rates have skyrocketed $300+/month. I started shopping for a new policy and Progressive told me that my records from LN (LexisNexis) indicate that I am at fault in an accident dated 02/12/2022. I was reared ended that day but I was not at fault. An AllState policy holder (the other driver) paid the damages to my car. I called LN and they are telling me that they have me as financially responsible in this incident. We had a conference call with ALLstate agent and they confirmed that I WAS NOT AT FAULT in that accident. However they are refusing to correct the wrong information. They say they got the information from DMV. DMV was not notified by me or anyone else, and they confirmed that I WAS NOT AT FAULT. I dont understand why they refuse to correct this. I CANNOT PURCHASE insurance before of sky high rate due to incorrect information they are providing to the insurance companies.
Business Response
Date: 05/13/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed ******************************** concerns and provided a response directly to **************** via mail to the address provided in this complaint. If **************** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 05/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I have received an email from LexisNexis and they claim that they cannot verify my identity.
I sent on their web site MULTIPLE times my driver license picture and my social security card.
They are not correcting this mistake. I am reported as the liable party about accident that happened in Feb 2022 where I was rear ended by another driver.
I sent the ****************** letter that states that *************************** is the responsible party. I uploaded that document as well as my driver license picture.
This business is refusing to clear my name and I get rejected by auto insurance companies to purchase insurance.
THIS NEEDS TO BE CORRECTED..

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *********************

Business Response
Date: 05/29/2024
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.??

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Customer Answer
Date: 06/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *********************
Initial Complaint
Date:04/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lexis Nexis collects information from other company for profit. The company is reporting an accident that I was not involved in and this information is inaccurate. This company refuse to send me information that ****************** is reporting about me. This has injured my livelihood. I don't have a contract with this company and I never gave them consent to share my information with anyone. This company is in violation of the ********************************** act, 18 U.S code 371, The Privacy act and the ***** Privacy Act of 1974, and 15 U.S code 1679. This company is a debt collection. I do not owe ****************** any money. I also will like the company to remove my information from their file. Yesterday I received a quote and this company is still reporting this information to other insurance company.
Business Response
Date: 05/07/2024
Tell us why here...*** Use this Statement when the consumer has responded to the complaint, as a rejection of the initial response - also known as a Rebuttal

BBB REBUTTAL TO GENERIC STATEMENT:

?

LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

?

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

?

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.??

?

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Customer Answer
Date: 05/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I do not have a contract with this company. I dont even know how they receive my information in their data base. This company is giving me the run around about the information they are sharing with other agency. The information they have is not even on my driving record. This company is a debt collection agency. I am not in debt to anyone. I would like the company to delete my information out of their data base and stop sharing my information without my consent.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Customer Answer
Date: 05/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved beThe

The company is not responding to my complaint, They are only responding with a question.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business Response
Date: 05/20/2024
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.??

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Initial Complaint
Date:04/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This agency has inaccurate info on my account. They are causing issues to my credit. I submitted a request for a report and was sent an invalid link. I called and was not assisted and when asked for supervisor They hung up!
Business Response
Date: 04/19/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:04/15/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
LexisNexis is continuously reporting my personal information every month, and I request immediate correction IAW the ***** I have provided my current information and I don't understand why this information cannot be corrected as requested. Please delete these names ******************************* and *****************************. Additionally, I Do Not Live at This Address: ************************************************************************************************. Please see my Current Lease, Current Utility Bill, and Current Drivers License for my Current Address. This information is not 100 percent accurate and must be deleted. 15 U.S.C. 1681s-2 (A)(1), it is prohibited to furnish any information relating to a consumer to a CRA if the person knows or has reasonable cause to believe that the information is inaccurate. LexisNexis' reporting of my information is a violation of 15 U.S. Code 1681e(b) and 15 U.S. Code 1681i(5). LexisNexis does not have my consent to share my personal information with any individual or corporation, thus violating my right to privacy under 15 U.S. Code 1681b. Delete this information and mail me a hard copy of my credit file. I had no hep writing this complaint.
Business Response
Date: 04/26/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed ******************************* concerns and provided a response directly to ******************** via mail to the address provided in this complaint. If ******************** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 04/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************
Initial Complaint
Date:04/14/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My original Lexisnexis Case Number is #******** and Consumer #******** On 9/8/2022 Lexisnexis sent me a copy of their agreement to Reseller Dispute letting me know that my account was frozen and that they have deleted anything on my file and will not be obtaining my public records ever again. However Lexisnexis did not keep that agreement and illegally obtained my public records without my authorization and illegally sold my chapter 13 bankruptcy and all the adversed accounts included in my chapter 13 to the credit bureaus. This time they changed my Consumer Number to ******** and Case number ******** this is proof that they accessed my public records without my authorization in 2023/24. I have consistently asked for them to delete all items that were included in the chapter 13 from my credit report. They are saying that they aren't responsible but I have proof stating that the credit bureaus get my public records from Lexisnexis. Which therefore holds Lexisnexis responsible for illegally selling my public records and for deletion of all adversed accounts that were listed in the chapter 13 bankruptcy from all 3 of my credit reports. All by the *** Must be Deleted from my credit reports Bankruptcy 13 ********************** #**** Military Star #********************* #**** First Progress #**** *********** #**** ************ I've attached the updated evidence that clearly specify how the credit bureaus obtain my public records. Please read carefully. Lexisnexis should be held accountable and I would like this to be made public. I am starting a social media networking page so that others like myself can get the support that we need to break free of Lexisnexis's practices.ATTACHMENTS
Business Response
Date: 04/16/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:04/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently signed a 4-year contract with LexisNexis. I have a One-Attorney (Solo) law firm in *******************. I am licensed in ******* but I currently live in ********. I have a business address and business phone number in **. However, the address and phone number are shared with other offices in the building. I work from home in ********. I have a virtual law firm. Virtual law firms are increasingly popular since the pandemic. I did NOT contact LexisNexis because I did not have a need for their services. I am a full-time engineer who plans to practice transactional law part-time. Transactional law rarely involves any research. However, a LexisNexis contacted me via email to offer a demo and their services to me at a discounted price the first year. I explained to them that I had a VIRTUAL law firm, that I did not have any client, and that I preferred Westlaw over LexisNexis. However, I told them that the Public Records feature could be useful to me, and I was signing with them for access to Public Records. However, the credentialing process requires that I have a Physical Address, with a Leasing Agreement, and a Phone Bill. I have been duped by LexisNexis and can't cancel the contract over Public Records access even though I can't meet Credentialing requirements. I explained my situation to them and they did NOT say that Credentialing required that I have a physical location with a dedicated phone line and Locking Door mechanism. They LIED to me! They made it seem that Credentialing was going to be an easy process. Now I am locked in 4 year contract with LexisNexis based on their misrepresentation of the Credentialing process to me. That is FALSE ADVERTISEMENT!
Business Response
Date: 04/16/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:04/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted a REQUEST FROM LEXIS NEXIS TO get a copy of my CLUe report to see if information against my name is accurate. They sent me a letter under case number ********* instructing me to input a code to see my report. once i put the code in , the website prohibited me from accessing my documents. the site gave me a number to call to speak to a live representative and when I called the number there was no live rep to speak to to remedy the problem . i demand that they provide me with my report and fix their website as for this is causing me unnecessary anxiety
Business Response
Date: 04/26/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 04/10/2024. Please be advised that LexisNexis has carefully reviewed ************************* concerns and will provide a response directly to ****************** via mail to the address provided in this CFPB complaint. If ****************** has any further questions for LexisNexis, she may contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8:00 AM to 7:00 PM Eastern Time.
Thank you for allowing LexisNexis the opportunity to assist you.
Initial Complaint
Date:04/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a copy of the letter I sent to Lexis Nexis.This is more of an outright complaint against the risk department. I have an incident that is on my record. The accident happened on Dec 19, 2022. It was a one car accident that was caused by black ice, and no one else was involved. My insurance provider said that it wouldn't affect my insurance, and that it would not be on my record. I have since had to go to a different insurance provider, only to find out that it is on my record. Your department requested from that insurance company documentation of a more detailed, written document, only to find that they don't have to do that. Why in earth would they tell me that they would send a request for a written request only to later tell me that the insurance doesn't have to provide this? I was then told to get a letter from my insurance company, stating the cause of the accident. I was able to get a letter but they don't have documentation as to the cause of the accident. However, today I found out that they still won't remove the claim because they show the report was filed correctly. Why in earth would they waste the insurance company's time and my time? And then waste company time. Your business is so digesting. Im also going to be sending a complaint to the Better Business Bureau.
Business Response
Date: 04/24/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 05/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Please reopen this claim. Also advise lexis nexis that I want corporate to contact me through the US branch and not some foreigners that can't even understand me. They can't even spell a basic name like Steve.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** *********

Customer Answer
Date: 06/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Please move forward with this complaint. If LexisNexis says again that they have reached out to me specifically regarding this complaint, they have lied. They never did acknowledge this complaint filed by either phone or email.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Business Response
Date: 06/06/2024
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.??

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Initial Complaint
Date:04/08/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
LexisNexis is incapable of obtaining my driving record (State of Arizona - License renewed Sept. 2023) to provide to ********************** I have clean driving record since the obtention of my driver licence in 1974.As a result Progressive is doubling my auto premium.In my opinion LexisNexis is a poorly run company and should be fined for their incompetence and for providing unreliable and erroneous information to companies utilizing their services.
Business Response
Date: 04/24/2024
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.??

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Customer Answer
Date: 04/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
In their boiler plate reply, I was to receive an e-mail from them that I suppose would include an explanation and an apology.
As of today, date of the BBB e-mail, Tuesday, April 30, 1:47 PM Arizona time, I have not received an email from LexisNexis.
Thank you!

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************

Business Response
Date: 07/08/2024
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.??

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Customer Answer
Date: 07/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************
Initial Complaint
Date:04/08/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When this loan was transferred from LexisNexis is reporting these two accounts inaccurately Late on my credit reports: Specialized Loan Servicing (Account #***********, and ***** Fargo Home Mortgage (#******XXXXXXX). I have Never been late with my mortgage payments to either mortgage company, and you must correct my accounts immediately. I demand that these late payments be removed and that my payment history be updated to Paid As Agreed Never Late (PAANL) status. My rights are being violated according to the Fair Credit Reporting Act (F***), 15 U.S. Code 1666(b): Billing Error. Another violation is 15 U.S. Code 1681e - Compliance procedures (b) Accuracy of report: LexisNexis must ensure maximum possible accuracy in reporting and for some reason this has not happened. According to 15 U.S. Code 1681(5) the *** must assert the completeness and accuracy of their reporting. LexisNexis is also required to correct inaccurately reported accounts. U.S. Code 1681s-2: Responsibility of furnishers. I have the right to privacy and you cannot furnish my information without my written instructions, which I have never given (U.S. Code 15 U.S. Code 1681b - Permissible purposes). Please mail me a corrected copy of my consumer file. I wrote this complaint without help from anyone.
Business Response
Date: 04/24/2024
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.??

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.

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