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Business Profile

Publishers

LexisNexis

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers.

Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

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LexisNexis has 17 locations, listed below.

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    Customer Complaints Summary

    • 773 total complaints in the last 3 years.
    • 350 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally express my frustration and concern regarding the ongoing refusal and delay in providing access to my consumer report. Initially, I received a letter containing an invalid access code, which prevented me from accessing my report. I submitted a request and waited the required 10 days for the initial response, but I was unable to access my report due to the invalid code. Following this, I submitted a second request. However, I have not received any letter, response, or follow-up from LexisNexis after that second request, despite the passage of the expected response period. It has now been well over ******************************************************************************* any communication from your company. Furthermore, I previously requested my report via email, but my request was refused, and I have been unable to obtain my report through any means for nearly a month. This situation is unacceptable and violates my rights under the Fair Credit Reporting Act (FCRA), which entitles me to timely access to my consumer report. I am now requesting a third formal written request for my report, understanding that it may take an additional 30 days to process. However, I strongly urge you to expedite this matter and provide my consumer report without further delay. Please respond immediately with confirmation of this request and provide my report within the next 10 days. If I do not receive my report or a satisfactory response, I will consider escalating this matter to appropriate authorities for violation of my rights under the ****.

      Business Response

      Date: 05/23/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

      If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Your agency Violated my rights to privacy. The law you are violating is clearly here. The civil liability law which i will sue under is clearly here.15 U.S. Code 1681 (a)(4) - Congressional findings and statement of purpose (Consumer Right to Privacy)US BK CT-CT ********* REFERENCE #: *******AMN (a)Accuracy and fairness of credit reporting The Congress makes the following findings: (4)There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. Failure to Comply or delete these items 15 U.S. Code 1681n - Civil liability for willful noncompliance (a)In general Any person who willfully fails to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of(1)(A)any actual damages sustained by the consumer as a result of the failure or damages of not less than $100 and not more than $1,000;15 U.S. Code 1681o Civil liability for negligent noncompliance-(a)In general Any person who is negligent in failing to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of(1)any actual damages sustained by the consumer as a result of the failure; and(2)in the case of any successful action to enforce any liability under this section, the costs of the action together with reasonable attorneys fees as determined by the court. Under 15 US Code 1681a(4) as a consumer I have right to privacy and this bankruptcy must be deleted from my consumer report or i will seek monetary damages in small claims court in my city and state. Also i already sent this letter to the ******************************* and Better Business Bureau.

      Business Response

      Date: 05/22/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:05/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********* used this company to allegedly run a credit report for a vehicle for me. The report stated I had an Eviction and Felony on my record which is a LIE. I have never been evicted. I have never had a record period. I contracted for the State of Georgia, For the *** and work as a State employee now. I would never have been able to acquire the jobs in the past nor present had if this was accurate. IT is very much INACCURATE and FALSE. So this company has reported false information in an attempt to injure me and cause me harm personally and professionally. This company could not have pulled my report without me unlocking the freeze. It also reported on a previous application that my score was a 319 with Transunion. I have never had a 319 in anything. Transunion is above 680. I have my reports from other entities as well. There is no way this company reported accurate information. They took my name an scandalized it in the worst way and for that they will be dealt with. This company did not have access to begin with and made a terrible mistake in reporting false credit information in an attempt to damage me. This is not professional. It's not ethical and If this information is not corrected. I will go to every media outlet there is letting the citizens know this is how this company does business and deliberately tries to sabatog innocent people in an attempt to launder money. Thats all this is money laundering. This information with Regional Better be corrected and I mean soon. This company is not even accredited and its obvious as to why. They better correct this or get sued in the process. The choice is theirs.

      Business Response

      Date: 05/22/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

      If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:05/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As per 15usc 1611 Experian TransUnion and Equifax is criminally obligated. They are affably obligated for twofold the measure of the money charge as per 15 usc 1640. Furthermore, they are at risk for each fdcpa infringement as per usc 1692k. Im requesting they eliminate this supposed obligation from my shopper reports, transmit installments to me for infringement. A supposed obligation being outfitted on your credit report is an infringement of 15 usc 16922b.(2) it is likewise publicizing to certain installment. Which is illicit. Im requesting that you eliminate these Transactions from my report promptly as they are an infringement of my privileges as a governmentally protected purchaser under title 15 section 41. Concerning the records recorded underneath as a customer Im requesting a cancellation of these records. ***************************************. **************************** ** ****** ******** ******* ** ***** ******* ***************************************** ** *********** ** *** ********* ** ******* ******* ******* ** ****** *** ********** **************************** **************************

      Business Response

      Date: 06/05/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      ? 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      ? 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:05/19/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a certified copy of my birth certificate from VitalChek and uploaded the required "Vital Records Authorization Form" on April 21, 2025. I paid the amount required for the record ($32) PLUS the processing fee ($9) AND an ADDITIONAL $18.50 for **** Next Day Air Saver," which I assumed would expedite receipt of my birth certificate. (Total payment of $59.50 was paid with my **************** **** card) I have notified VitalChek several times since then requesting an explanation and information or what was happening with the processing of my order, and have only gotten a standard "boiler plate" reply. One reply states: " (your documents) were approved on April 24th, and processing time is ***** days." The latest reply (dated May 13, 2025) states: "Your order is complete and in process, the processing time can take 18 to 20 business days." It is now past that, and still no sign or expectation of receiving the birth certificate I paid for. I feel the "Next Day Air Saver" fee is deceptive and would like a refund for that amount.

      Customer Answer

      Date: 05/20/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******** ****

      I STILL have received no birth certificate or response from Vital Chek

       

    • Initial Complaint

      Date:05/19/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a false auto insurance claim on my CLUE report, which is managed by LexisNexis. Due to this false claim, I am suffering significantly higher auto insurance premium rate for a long time. I filed disputes multiple time to ask them to remove this record but they never respond. The date of the false claim is 4/29/2022. I attached the document from ***** proves that there was zero payout from the claim.

      Business Response

      Date: 05/20/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 05/23/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** ****



       

    • Initial Complaint

      Date:05/19/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So this company claims if you pay them and pay what the state charges , for vital records like my birth certificate they will do the paper work to get your records sent. What happend first is that they said they needed to verify my form of ID ( my Arizona DL.) They took the payment of $12.-$13 but didn't take what ************* of Indiana charges. I get a email saying that my DL was verified but they need needed another form I sent it, it was approved. They hit my debit card for the remainder amount of money due for the ********************* my card was locked. So I called 3 times different numbers wait 80 mins each time sent email never received reply. Called ********************* to see what they could suggest, she told me they have had multiple complaints same reasons that she's only able to take a request directly threw them by mail with payment. I should have done that she had no way to speak or had nothing to do with ***** *****. Today called again, on hold 29 mins hung up. Sent email I'm reporting to the BBB. That it's sad I can't even speak to someone to take the payment for ************* of Indiana. ***** ***** got there money and wrote off the request. They have no customer service agents at either number it's a scam. , emails do not get replied to. I'd like my 2 copies of my birth certificates I paid them to do, but since they are not a real company I'll take a refund. And a hopeful on going investigation into this company so others don't send them a cent. It's just a waste of time. I know it's a small dollar amount, but it's the point. They take your money by means of theft, because they do not intend on following threw with what "their company claims it does" . Please don't fall for them. Unless you want to donate $13 00 to a company that's out to scame people. . Sorry if it's happend to you.

      Business Response

      Date: 05/20/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:05/18/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April 2025 I was denied a bank account based upon information contained within a consumer report provided by LexisNexis (**). Subsequently, I made a formal request to ** for a copy of said report as is my right by law. I received a written response from ** dated 4/16/2025 (Case number ********) denying my request with the blatantly false reason that ** was "unable to authenticate my identity." My request was submitted with my mailing address, SSN, DOB and phone number - the only piece of information the letter specifies they need to fulfill my request. Moreover, the ** response letter was sent to me by mail to the address contained within the aforementioned LexisNexis file. I am once again requesting a copy of my file as is my right by law. If ** refuses to send it once again, immediate legal action will commence and I will seek actual and punitive damages for the time and effort I have needed to devote to their bogus denial.

      Business Response

      Date: 05/20/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      ? 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      ? 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 05/20/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      There is no substance to the response. It doesn't address the problem or provide a solution. I still require a copy of my report as is my right by law.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******* *******




       

      Business Response

      Date: 05/23/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed ******* ******** concerns and provided a response directly to ******* ******* via mail to the address provided in this complaint. If ******* ******* has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

      Customer Answer

      Date: 06/10/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      As previously stated, LexisNexis sent me two (2) letters stating that they had sent a copy of my consumer report, but the report itself was never sent. I then made an entirely new request online, which was also not fulfilled.  I then complained via the contact form on their website and received yet another response stating they could not verify my identity and thus would not send a report.  I then called LexisNexis last week and after verifying my identity, they stated the report would be sent out right away.  Once again, the report was never sent. There is nothing in my **** mail preview as of 6/10/2025. This has now been ongoing for nearly 2 months. I continue to make requests and verify my ID. I am told the report will be sent. The report is never sent. I receive the letters stating they will send the report, so clearly they have the correct address and have verified it. This is absolutely absurd and my next complaint will be to the *** for multiple, flagrant violations of the **** by LexisNexis.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******* *******




       

    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is trying to claim I had a car wreck on 3/29/2025, which I did not. On 3/29/2025, I had ******** come out and fix a small crack on my windshield.

      Business Response

      Date: 05/14/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:05/12/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted LexisNexis over and over again. By phone, email, ********. I have filled out numerous forms and suppression forms for them to REMOVE MY PERSONAL INFORMATION FROM THEIR SITE AND THEY WILL NOT DO IT!!! Stop illegally SHARING my information with third party sites and credit bureaus. I WANT MY INFORMATION SUPPRESSED!!! REMOVE MY PERSONAL INFO FROM YOUR SITE!!!

      Business Response

      Date: 05/15/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    LexisNexis is NOT a BBB Accredited Business.

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