Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LexisNexis

  230 Park Ave Fl 7 New York, NY 10169-0935

• 

  LexisNexis Risk Solutions

  6930 York Pl Alpharetta, GA 30040-7349

• 

  LexisNexis Risk Solutions

  1200 Bluegrass Pkwy Alpharetta, GA 30004-5440

• 

  LexisNexis Risk Solutions

  PO Box 105292 Atlanta, GA 30348-5292

• 

  LexisNexis

  PO Box 105108 Atlanta, GA 30348-5108

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2nd, 2025 I received two letter from Lexis that I did not do. This is identity theft and I want these taking off of my credit and flagged as identity theft. letter one Consumer#: ******** Case #: ******** Letter Two:Consumer#: ******** Case #: ********

  Business Response

  Date: 05/14/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  ? 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  ? 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:05/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Lexis Nexis collected and provided all wrong records about my drivings in the past. They dont know anything about people's driving records then provide the wrong information that affects the premium of my car insurance. I cant afford it anymore due to their reckless intentions. They must be held accountable for what they provided. We cant let them make money out of unfortunate financial detriments. All the accidents happened in my past were from other sides and I got compensated from the other sides's insurance companies. The Lexis Nexis got no clues to blame it on me that unreasonably made my monthly payment to hiigh. I ever contacted them many times to ask for the corrections but they have kept ignoring my requests

  Business Response

  Date: 05/13/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against LexisNexis for including a civil judgment on my consumer file that is inaccurate, unverified, and the result of identity theft.Specifically, a civil judgment was reported under my name Case No. ****************** ********************* v. ***** *******, filed in **************, *****. I was never legally served in this case and only learned of its existence when I reviewed my LexisNexis report.I contacted the court directly, and they confirmed I was never served, which renders the judgment invalid under Texas law. Furthermore, I filed a formal FTC Identity Theft Report at *****************, as I believe my personal information was used fraudulently.Despite this, LexisNexis continues to report the judgment, causing significant harm to my reputation and access to housing and financial services.I have submitted a formal dispute with LexisNexis, along with the *** report and court records. I am requesting BBBs assistance in ensuring that LexisNexis immediately deletes this inaccurate and damaging record from my file, in compliance with the Fair Credit Reporting Act (FCRA).

  Business Response

  Date: 05/10/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024, I was involved in an accident at the intersection of ***************** and ************** in ************, **. I stopped at the intersection, visually cleared both directions, and proceeded cautiously. Midway through, I looked left to clear the lane and felt an impact. A red vehicle that had been parked to my right was suddenly beside me with its rear bumper on the ground. The driver immediately stated she had recently been in another accident and paid for the bumper out of pocket. She later claimed I also damaged her ********* vehicle had only a paint scuff, and both vehicles remained aligned after the incident, which raises questions about the extent and cause of the damage. I provided photos and a full statement to ***** and formally requested arbitration due to the lack of clarity and conflicting claims. ***** denied arbitration and initially deemed me 100% at fault. After pressing further, they revised the ruling to 70/30, but never acted on my arbitration request.I am now incurring financial consequences, including increased insurance premiums (at least $50/month), over what I believe was a mishandled and one-sided process. I was not represented fairly, and the outcome could have reasonably been found 50/50 or less. I am requesting the *********************** review this handling for procedural fairness and either require GEICO to re-review the claim or support financial compensation for the long-term cost I will incur due to their refusal to arbitrate.

  Business Response

  Date: 05/12/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  ["Thank you for your update. While I appreciate that the business has acknowledged my complaint, I am not satisfied with the current response. I am seeking a full and fair review and resolution of the matter. The inaccurate information reported by the insurance company has had a direct and negative impact on me, and until a thorough investigation is completed and appropriate corrections are made, I must respectfully reject the response at this time. I look forward to receiving a detailed update on the findings and any corrective actions taken." ]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *********
  
  
  
  
   
  

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Thank you for your explanation regarding your communication process. To clarify, I did not reject your BBB response due to the method of communication or data security protocol. I rejected it because the underlying issue with the inaccurate insurance information reported by ***** has not been resolved to my satisfaction. I have reviewed the mailed correspondence and do not believe the issue has been properly addressed or corrected. I respectfully request continued investigation and resolution of this matter. Please provide a clear update on the actions taken to verify and correct the disputed data, as well as anything that I need to do in order to continue seeking resolution. I will also wait for the letter to arrive by mail, and act accordingly. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *********
  
  
  
  
   
  

  Business Response

  Date: 06/03/2025

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 
  
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been shopping around for auto insurance and was informed that LexisNexis CLUE has listed an accident I was in on 04/01/2025 as an At Fault accident. All claim information and documents state that I was not at fault, as well as the statement my insurance company issued. I have tried contacting them through multiple different phone numbers they have listed to dispute the incorrect information that is causing me to see astronomically high insurance rates, yet the pre-recorded message is the same for every number and directs you back to the website where there is no way to submit a dispute of the incorrect information they have listed on my driving record.

  Business Response

  Date: 05/12/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed ****** Grahams concerns and provided a response directly to ****** ****** via mail to the address provided in this complaint.If ****** ****** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 05/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   They continue to state they cannot verify my identity yet they had no issue putting false information on my driving report. And they continue to send me in circles with no actual person to talk to. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******
  
  
  
  
   
  

  Business Response

  Date: 05/14/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed ****** Grahams concerns and provided a response directly to ****** ****** via mail to the address provided in this complaint.If ****** ****** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:05/05/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 2, 2025, I was denied a car loan based in part on information from **************. The letter I received said "Your credit score: 637 -- Scores range from a low of 1 to a high of 999" This is incorrect. My credit score on the 1 to 999 scale was 844. On other scales it was over 800. I called the number and was pointed to an online site for LexisNexis, who have not properly replied to any of my requests. They sent me a letter with a case number, and a pin to access information online, but the link led to a "Page *** Found". All phone calls point me back to the online portal. I have now filed 3 requests for my information and have gotten no valid responses. Due to their false information I cannot buy a car. I also believe this is a reason why I have not been able to find good jobs, as at some point people just stop interview processes without explanation. I never opted into anything with this company. Never used any of their services, but they have apparently collected information about me, won't disclose that information, and are using this information to make me appear undesirable or risky for a car loan and perhaps more. I do not understand how they can do this to me.

  Business Response

  Date: 05/06/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  None of their phone numbers, including the one given here, allow me to talk to a live person. They just point me to the website or lead to an automated system where I have to give out more personal information, and I never get the information I am asking for. All the legitimate credit reporting agencies complied with my request for a copy of my credit report the same day I asked for it. This one hasn't complied and it is now almost 4 weeks later. Why is it so hard for this company to act like a legitimate business?
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ********
  
  
  
  
   
  

  Business Response

  Date: 05/09/2025

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 
  
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

  Customer Answer

  Date: 05/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  I finally got a letter with a link that worked, and I was able to download the report. This took 25 days, while all other credit reports were downloaded within minutes, and they have online dispute processes. I can proceed via snail mail from here.
  
  thanks,
  
  ******* ********
  
  
  
   
  
  

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lexis Nexis refuses to provide printed copies of report timely. Also, they refuse to dispute/remove incorrect information from report that cause insurance rates to go up.

  Business Response

  Date: 05/07/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:05/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY NAME IS ***** ****** ******** AND I AM NOT AN THIRD PARTY COMPANY AND I CLARIFY THAT I AM THE PERSON who filed this COMPLAINT ON THE SAID COMPANY IN QUESTION LEXISNEXIS for violating my consumer rights in accordance with the fcraI sent a letter to LEXISNEXIS asking them to update my personal information but to no avail..On my APRIL 7 2025 I sent a letter to LEXISNEXIS requesting them to update all my personal information and remove all old information thats on my credit profile such as old addresses,old phone numbers,old email addresses etc but to no avail because LEXISNEXIS still reporting old and incorrect information on my credit profile which violates my rights to privacy..In accordance with 15 usc 6802 and the **** all credit agencies must report complete and truthful information but yet they fail do so Simple resolution,I will like for LEXISNEXIS , to update my personal information as soon as possible and if they fail to do so then I will have no choice but to take legal action against this for violating my consumer rights. * Updated information * ***** ****** ********************************************************************************************** Phone# ************* Email:******************************** Cc file..

  Business Response

  Date: 05/07/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:05/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear LexisNexis,I am writing to formally dispute a judgment currently listed under my name in the public records section of your report. The judgment in question is related to a State Farm account from 2018, which was settled more than seven years ****** my understanding, under the Fair Credit Reporting Act (FCRA), judgments and similar derogatory information are only permitted to be reported for up to seven years from the date of entry. Reporting this account beyond that timeframe is a violation of **** guidelines and is causing significant harm to my creditworthiness.Due to this outdated and inaccurate reporting, I was recently denied a Home Equity Line of Credit (HELOC) on my property. I respectfully request that this item be reviewed and removed from my public record immediately.Please confirm in writing once this correction has been made. Thank you for your prompt attention to this matter.

  Business Response

  Date: 05/05/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:04/30/2025

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Iam a **** member and have my ************** with ******** last year. When I tried to renew my insurance had raised another $850.00 I asked the reason to raise this amount on to of what I paid last year.They blame it on the Government without stating ***** Nexus faults reports. My wife Had to call several agents to get the honest answer.We contacted ***** Nexus asked what they really reported to our insurance company to raise our auto insurance by additional $850.00 And every report ***** Nexus reported are not true.we like ***** Nesus to pay our insurance charges if not take them to court for making such faults reports.This type of thieves should be close down.

  Customer Answer

  Date: 05/30/2025

  At this time, I have been contacted directly by LexisNexis regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer *********** Nexus continues to bifurcate My axis to the court system and face my accusers. ***** Nexus utilizes a third party reporting company and then resubmits that information to insurance companies without verifying the facts of the detail. Meaning, ***** Nexus chooses to continuously harass citizens, this citizen in particular just because they're not diligent in verifying the data they're reporting. Therefore bifurcating my access to a court system and siding directly with a citation issued by a police officer that refused to show up to court two times in a row. The judge then threw the case out, ***** Nexus then averts responsibility by stating they're using a 3rd party company to gather this data; Meaning, they have no intelligence of due diligence to ensure that the information they are provided to insurance companies is accurate.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  **** ******