Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LexisNexis

  230 Park Ave Fl 7 New York, NY 10169-0935

• 

  LexisNexis Risk Solutions

  1100 Alderman Dr STE 1A Alpharetta, GA 30005-5440

• 

  LexisNexis Risk Solutions

  PO Box 105292 Atlanta, GA 30348-5292

• 

  LexisNexis Risk Solutions

  1200 Bluegrass Pkwy Alpharetta, GA 30004-5440

• 

  LexisNexis

  PO Box 105108 Atlanta, GA 30348-5108

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are reporting an accident on my report causing my insurance premiums to increase. I have had no accidents and are falsely reporting. I want my report to be corrected. They said this occurred on August 05 2021.

  Business Response

  Date: 03/13/2024

  
  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed 3 separate disputes with LexisNexis about 3 claims on my consumer report. 2 came back saying everything was verified correct. This third time appears to be the same. I can not leave my current insurance company because I get denied do to other claims on my profile from someone else with a similar name but has a second last name, different address, different wife, different birthday and different social. It took me 2 minutest to search for this person on my report. How does this company have control over ones report? Clearly they dont know how to manage and verify information. A 5 year old can clearly see that this is not that same person. This company is hurting me by making me over pay ************* The first claim I told them 3 cars were not mine. Attached to those 3 cars were the other persons info (as mentioned above). They said it wasnt removed because they said the claims were only for the cars but not the other persons identity. Clearly the identity on someone totally random is linked the cars.. if youre going to have a business that affects people, at least half *** your job. I need this cleared up as soon as possible. Next stage is a lawsuit. Case Number *******

  Business Response

  Date: 03/23/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
  
  If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My insurance rates went up and was doing investigating work and found out all but a few insurance companies use this company and 90%of the info is incorrect and it takes forever to talk to someone much less get it taken care of, I did not give my approval for this company to keep track of everything I do that has nothing to do with insurance it's a joke

  Business Response

  Date: 03/07/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 03/5/2024. Please be advised that LexisNexis has carefully reviewed **************************** concerns and provided a response directly to ************** via mail to the address provided in this complaint. If ****************** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wrote Lexis Nexis ( case# ********) and asked them to delete inaccurate information on my report. They have a bankruptcy Chapter 7 listed on my report.I wrote them and asked how they actually validated that this is my information. They sent me a STALL LETTER. Saying they needed more information. In fact, Lexis Nexis wrote back to my exact address, that they wanted me to verify. They are stalling. I contacted the bankruptcy court and they said THEY DO NOT REPORT TO the credit bureaus OR Lexis Nexis I cannot eat, sleep or get a job. I want the erroneous bankruptcy removed from my Lexis Nexis report and I want it off my Credit file with TransUnion and Experian. I have attached the second letter I sent to Lexis Nexis. I attached the letter Lexis Nexis sent me and my drivers license to verify who I am. This has effected my mental health and I need help now.

  Business Response

  Date: 03/12/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
  
  If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 03/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hi there,

  This is a stall letter from Lexis Nexis.   They are sending a computer generated Stall Letter.   I'm prepared to continue to file complaints and file a lawsuit they can send the response letter to you because, I have not received anything.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************** *****
  
  
  
  
   
  

  Business Response

  Date: 04/15/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  ? 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  ? 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time

• Initial Complaint

  Date:03/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REF#******* I am not liable for this debt with US Bankruptcy Court, I do not have contract with Lexis Nexis or EQUIFAX, they did not provide me with the original contract as requested

  Business Response

  Date: 03/06/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 03/01/2024. Please be advised that LexisNexis has carefully reviewed **************' concerns and provided a response directly to ************** via mail to the address provided in this complaint. If ************** has any further questions for LexisNexis, he may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 03/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:         I did not have a contract with Lexiis Nexis or Equifax, they did not provide me with the original contract as requested. They do not have the rights to furnish my public records on their websites. This information is unauthorized, unverified, and inaccurate, Lexis Nexis and Equifax shall take the necessary steps to make corrections and resolve my issue. Thank you 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 04/08/2024

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 
  
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

• Initial Complaint

  Date:02/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has recently come to my attention that there is a bankruptcy on my credit history, which has been INACCURATELY reported.I am writing to you urgently regarding a serious issue with my credit report. Despite my efforts to rectify it through legal channels, a bankruptcy appears inaccurately, severely affecting my financial standing and causing immense distress.Attempts to confirm the source of this misinformation with the LexisNexis have been fruitless. But I have letter from Court where they say exactly that they did not provide any information to LEXISNEXIS. This situation violates consumer protection laws and damages my credibility unfairly.Please investigate this matter promptly and ensure the immediate removal of the erroneous bankruptcy listing from my credit report. Your swift action in rectifying this error is crucial in restoring my financial integrity and peace of mind.I eagerly await your response and resolution.Thank you so much

  Business Response

  Date: 03/13/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  ? 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  ? 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

  Customer Answer

  Date: 03/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   Lexis NExis still haven't provided any official documents regarding bankruptcy on my record. The Florida court confirmed to me that he DID NOT provide on any of my information to Lexis Nexis.

  This information is not accurate! I demand that it be removed immediately!

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer Answer

  Date: 07/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  please resend this email to LexisNexis

  Dear LexisNexis Team,
  
  I am writing to express my deep frustration and disappointment regarding the ongoing issues with the verification of my identity. Despite numerous attempts to resolve this matter, I continue to receive letters stating that my identity could not be confirmed.
  
  To provide a brief summary of my efforts:
  
  1.I have spoken to your representatives multiple times over the phone.
  2.I have provided all necessary information as requested.
  3.Each time, your agents have assured me that the issue would be resolved and I would receive a confirmation by mail.
  
  However, despite these assurances, I am still receiving letters indicating that my identity cannot be confirmed. This repeated failure to verify my identity is causing me significant stress and frustration.
  
  I kindly request that you escalate this matter to the appropriate department and provide me with a clear and definitive resolution. I am more than willing to provide any additional information or documentation necessary to resolve this issue promptly.
  
  Please respond to this email with a concrete plan to address this issue and confirm my identity without further delay. I appreciate your immediate attention to this matter.
  
  Sincerely,

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 07/09/2024

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 
  
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

• Initial Complaint

  Date:02/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1). February 08, 2024, LexisNexis Report for ****: Consumer No: ********, Case No: ********, Lex ID: ********* There is information on LexisNexis that does not belong to me. Some companies will not even insure me. I will not be able to pay $1083 to Progressive because I cannot afford that payment. I contacted my long-time insurer State Farm and a representative I spoke to stated she would contact me when she received the claim history from State Farm because I had been with them for almost twenty years. They are the only company I had any claims with, but I still have not received my historical record. But I had to start this dispute because I need auto insurance for work. Even though, I am semi-retired and just got part-time job, I will need to drive to get to work. The problem is my insurance will probably lapse because I will not afford the monthly payment. There are so many issues with the LexisNexis report. There are people included in my report that I do not know, insurance policies that I've never had, automobiles that have never belonged to me, and another person with the same name as my son ******* but he is not my son. Some of these people have policies in **********. I will also upload LexisNexis reports that belong to my son. However, there are 3 separate reports for my son ******* which I thought was strange. I am also attaching the claims that I could find on my **** **** account. I could only go as far back to 2022. In short, the only claims I've ever had have been with State Farm. No other drivers have been included in my policies except for myself, my son *******, and my son *****. For some reason they policy includes my wife ******* as driver, but she has no license and does not ********. February 08, 2024, LexisNexis Report for my son *********************************:Consumer No: ********, Case No: ********, Lex ID: ************ Consumer No: ********, Case No: ********, Lex ID: ************ Consumer No: ********, Case No: ********, Lex ID: ************

  Business Response

  Date: 03/01/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
  
  If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Correct my information on the risk report. I did not make a claim on 04/12/2023 or 10/27/2022. I am *************************** is my ex-wife. We are divorce and no longer live together since 2021. I have been living at ***************************************************** since December 2021. I can't seem to file a dispute with them over my data. The claims has cause my insurance to go up.

  Business Response

  Date: 03/01/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
  
  If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:02/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My assistant filled out a compliant before for removing this fraudulent account open under our sister company, Group Del Db *****************) causing harm to our business accounts or line of credit for *******, and Lexis Nexis sent out a letter asking for personal information under a fraudulent open corporate account. This business account that was opened was fraudulent and had the wrong EIN. It was placed under our address, *********************************************************, under Group Del not the correct company name. ***************** placed it and, in return, has released the debt due to the fraudulent circumstances. We are just asking Lexis to do the same and remove the debt since it was authorized to be removed by the vendor. If Lexis continues asking for personal information that has nothing to do with the account, we will file a Tort and Claim with Gloucester County on 03/09/2024. We are asking for a quick response to avoid such long process. Attached are ********* release letter and Court Claim process that will be process on or before 03/09/2024.************************* Recognized by ******* Who's Who (********************)

  Business Response

  Date: 02/19/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 02/13/2024. Please be advised that LexisNexis has carefully reviewed ************************ concerns and provided a response directly to ************************* via mail to the address provided in this complaint. If ************************* has any further questions for LexisNexis, they may contact us by phone at *************. The LexisNexis Consumer Center's hours of operation are Monday -Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:02/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from my mortgage company that shows a negative escrow account balance. I contacted them and was told it was because my homeowners insurance through Progressive increased by over $300. My mortgage payment is now so much higher I can't afford to pay it. I contacted Progressive and was told I had filed a claim reported by Lexis Nexis. It also showed this supposed claim was 0.00 dollars. I NEVER FILED A HOMEOWNERS CLAIM, *** NEVER RECEIVED MONEY FOR A CLAIM, AND MORE IMPORTANTLY, I HAVE ABSOLUTELY NO CORRESPONDENCE VIA EMAIL OR OTHERWISE REGARDING A CLAIM! After doing some research, I see there have been lawsuits against this company for false claims.

  Business Response

  Date: 02/19/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 02/12/2024. Please be advised that LexisNexis has carefully reviewed *********************** concerns and provided a response directly to **************** via mail to the address provided in this complaint. If **************** has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 03/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I SENT THE REQUESTED INFORMATION TO LEXIS NEXIS TWICE. ONCE ON 2/19/24, AND AGAIN ON 2/20/24. I REQUESTED CONFIRMATION THAT THEY RECEIVED MY DOCUMENTS. LEXIS NEXIS DID NOT RESPOND.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 03/21/2024

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  * 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  * 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 
  
  * 
  
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.