Business Profile

Publishers

LexisNexis

Headquarters

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Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

773 total complaints in the last 3 years.
350 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
LexisNexis is violating federal law pursuant to Section 609 of the Fair Credit Reporting Act (15 U.S.C 1681). I have requested my Consumer Disclosure Report on 3 different occasions, two online, one via phone. The two online submissions included all documents required (birthdate, ssn, address, phone, etc...). Both resulted in a letter stating I did not provide sufficient information to authenticate my identity. The letter they sent actually had a consumer number and case number on them. During the in person request via phone, they were able to validate me. I asked why the online submissions did not work, and they said they did not know. They sent me a letter with a link and pin to access my data. Guess what, that resulted in "Page not Found". I am a retired IT guy. They asked if I tried any other browsers, as they have been experiencing this issues. I tried every modern combination of platform and browser available. With my experience and equipment, if I can't access my information on their site, most typical consumers will also not be able to access their data. This is a either an incompetent or outright malicious crime against US Law by not making this report available to consumers who request it. The attorney general of the United States needs to reign in this company.
Business Response
Date: 05/01/2025
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:04/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a formal dispute concerning Santander Consumer USA Account #*****************, which has been charged off and written off, but continues to be re-aged monthly on my consumer credit reports in violation of multiple federal laws.Under the Fair Credit Reporting Act (FCRA) 15 U.S.C. 1681e(b), furnishers and consumer reporting agencies are legally required to follow reasonable procedures to assure maximum possible accuracy of the information reported. Re-aging a charged-off account falsely extends the period of delinquency, misrepresents the true age and status of the debt, and materially ***** my consumer credit ********** addition, under the Fair Debt Collection Practices Act (FDCPA):15 U.S.C. 1692e prohibits the use of any false, deceptive, or misleading representation or means in connection with the collection of any debt.15 U.S.C. 1692f prohibits unfair or unconscionable means to collect or attempt to collect any ******* misrepresenting the character and age of the debt through continued re-aging, ********************** and any third-party reporting agents are engaging in prohibited practices under federal law.Further, under IRS Code 26 U.S.C. 6050P, a creditor who cancels or discharges a debt of $600 or more is required to issue a Form 1099-C to both the *** and the debtor. If ********************** has reported this debt as canceled for tax purposes without providing me with a 1099-C, this constitutes a violation of federal tax law. It is illegal to both treat a debt as canceled for *** purposes while continuing to report it derogatorily to consumer credit reporting agencies.Demand for Immediate Action:I hereby demand:A full investigation of the inaccurate reporting.Immediate correction of the account status to accurately reflect the original charge-off date without re-aging.Deletion of the account if maximum possible accuracy cannot be verified.Provision of any IRS Form 1099-C issued in relation to this account.
Business Response
Date: 05/02/2025
This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:04/28/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a formal dispute regarding ALLY FINANCIAL Auto Loan Account #************, which has been charged off and written off, but continues to appear inaccurately on my consumer credit reports. Despite being charged off, this account is still being re-aged monthly, creating the false impression of ongoing delinquency and violating multiple federal laws. Under the Fair Credit Reporting Act (FCRA) 15 U.S.C. 1681e(b), all information furnished to consumer reporting agencies must be maintained with the maximum possible accuracy. Re-aging a charged-off account misrepresents the true status and age of the debt, materially harming the consumers credit profile and misleading prospective lenders. Under the Fair Debt Collection Practices Act (FDCPA): 15 U.S.C. 1692e prohibits false, deceptive, or misleading representations regarding the character, amount, or legal status of any debt.15 U.S.C. 1692f prohibits the use of unfair or unconscionable means to collect or attempt to collect any ******* falsely re-aging the account and inaccurately reporting its delinquency status, these protections have been violated.Furthermore, pursuant to IRS Code 26 U.S.C. 6050P, a creditor who cancels a debt of $600 or more must issue a Form 1099-C to the debtor and the **** If ************** reported the charged-off balance to the *** as a canceled debt but failed to provide a 1099-C to me, it constitutes a violation of federal tax law. Continuing to report the account as due and owing while also treating it as canceled for tax purposes is illegal and misleading.Accordingly, I demand: Immediate investigation of the disputed reporting.Correction to accurately reflect the original charge-off date without unlawful re-aging.Deletion of the account if accurate verification cannot be provided in accordance with federal law.
Business Response
Date: 04/29/2025
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

?

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

?

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:04/27/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
How do you get these people to actually send you the report they send to auto insurance companies. I would like to switch insurance companies however whatever report these people send out is blocking me from doing so. I have called, filled out request several times and get nothing. If they want to mess with people lives they need to be willing to share the information they are giving people. Something needs to be done with a company that has access to so much of my personal information when I have not given them consent to access nor share any of my information.
Business Response
Date: 04/28/2025
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.
Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 05/08/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

LexisNexis continues to send emails that say "they are unable to verify my identity" I do not know what else to provide them. Apparently they have incorrect information about me. As stated in my second complaint, this seems to be the standard answer to brush people off !!! The government need to look into this company !

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********** ******

Business Response
Date: 05/29/2025
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.??

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Initial Complaint
Date:04/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This notice serves as a formal dispute under the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681e(b), and the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. 1692 et seq., regarding the continued unlawful reporting of the following accounts associated with AFFIRM ***:AFFIRM *** Account #******** AFFIRM *** Account #******* AFFIRM *** Account #******** AFFIRM *** Account #******** Each of these accounts has been charged off and written off yet continues to be re-aged monthly on my credit reports, thereby misrepresenting the age and status of the accounts. Such re-aging practices are deceptive and in direct violation of FDCPA 15 U.S.C. 1692e, prohibiting false or misleading representations about the legal status of a debt.Moreover, it is my understanding that these accounts were reported as canceled debts to the ************************ (IRS), yet no IRS Form 1099-C was issued to me, violating 26 U.S.C. 6050P. Reporting a debt as forgiven to the *** without properly issuing a 1099-C, while simultaneously continuing to report the same debts derogatorily to consumer reporting agencies, is illegal, materially misleading, and violates FCRA 15 U.S.C. 1681e(b), which mandates accurate and fair credit reporting.Continued failure to correct this misconduct may result in formal complaints filed, and civil legal action for actual and statutory damages, attorneys fees, and injunctive relief.
Business Response
Date: 04/29/2025
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:04/22/2025
Type:Order Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a previous business startup that sought to make technology available that relied upon document generation. I was solicited by someone who stated they could provide this service, and was told that we would need to acquire a particular piece of software from LexisNexis to do so. The consultant was dismissed by us shortly thereafter for misrepresentation, and the unfortunate outcome also caused the entire venture and effort to cease. The software provided legal documents/services, but without that individual, we were unable to use it. This happened within the same month of beginning LexisNexis service. Because of this, we were never able to use the software provided by LexisNexis. Nonetheless, we've paid in the vicinity of $1,000 to-date for software we were unable to use. During this same time, I noticed LexisNexis of the issues we were having, both initially and on several separate occasions in an effort to find a resolution to the billing issue. During my several attempts to resolve the issue with LexisNexis, I continued to pay a monthly fee for a service we could not ****** my last two conversations with LexisNexis, I was told by the relationship manager that in his experience LexisNexis provides accommodation for no one: that there are no extenuating circumstances that would ever cause them to accomodate a client.I find their conduct and unwillingness to accommodate a genuine good faith effort appalling and disappointing. Now, while LexisNexis has otherwise been compensated for their time and effort here, they are now threatening collections and legal activity for *software that we were unable to use" that they continued billing for over a year after these series of events. I've never had to deal with a collection agency in my life. LexisNexis' aggressive billing practices are predatory and suggest they have similar business dealings with others. I urge caution for others before executing an agreement with them to avoid the same.
Business Response
Date: 04/24/2025
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

Customer Answer
Date: 05/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because it has not be addressed.
The response was an automated / boilerplate response, which has unfortunately been the same as my other communication with LexisNexis over the past year. I am asking for someone at LexisNexis to review the significance of this poor customer interaction and to try to make it right.
Sincerely,

******* ********

Business Response
Date: 05/29/2025
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.??

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Customer Answer
Date: 06/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

This is not a consumer complaint, it is a business complaint to the legal software division of LexisNexis. It appears that the LexisNexis organization is so dysfunctional that over a dozen piece of written correspondence to the organization have failed to even be effectively routed to the correct division. This is an indication of the level of dysfunction in the organization overall that led to these egregious and unlawful billing errors.
Sincerely,

******* ********

Business Response
Date: 06/27/2025
Tell us why hereLexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.??

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. ...
Customer Answer
Date: 07/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The business has never once responded to my complaint. They are hiding behind "privacy" considerations with a generic, automatic, boilerplate response, and have not even forwarded my complaint to the correct division, let alone never actually respond to any of my communication. This is a public record indicating on at least three occasions a commitment to reply to me in private about this matter, and they have not done so once.
All written correspondence to the organization fails to generate a single response from any employees of LexisNexis.
Do NOT do business with LexisNexis. They are not running an honest business.
In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* ********
Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
LexisNexis is reporting dated information regarding a window claim that Safelight reported to my insurance. Because of this, I've been paying increased insurance cost at every renewal. I submitted a request to dispute this as I was informed this information is supposed to fall off after 3 years. LexisNexis closed the request stating their findings were "incomplete". I am still dealing with this issue.
Business Response
Date: 04/23/2025
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed ***** ******** concerns and provided a response directly to ***** ******* via mail to the address provided in this complaint. If ***** ******* has any further questions for LexisNexis, they may contact us by phone at *************. The LexisNexis ***************** hours of operation are Monday -Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:04/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint due to LexisNexiss failure to honor my right to protect my personal information following a serious case of identity theft. Despite multiple attempts to engage with LexisNexis regarding a security freeze and an opt-out of data sharing, they have failed to lock or restrict access to my profile. My personal data remains exposed, accessible, and in circulation, which puts me at continued ******* consumer report contains several entries that are clearly unrelated to me this includes addresses, employers, and accounts I have never been associated with. I have been a victim of identity theft and have a right under the **** to have my report secured. I attempted to have my file frozen and opted out of data sharing with LexisNexis, but they failed to process my requests.
Business Response
Date: 04/23/2025
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:04/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
LexisNexis incorrectly reported me as having an at-fault accident in Feb 2025. I was not a part of this accident- it was my stepmom who had the accident and LexisNexis is incorrectly reporting her name with my date of birth and driver's license number. I was not even in the car or in the same city as her when this accident occurred. I do not live at the same address as her either. This is causing my insurance cost with Progressive to increase, as they are seeing an accident associated with my driver's license number. My stepmom's insurance, Traveler's, is showing that they reported the correct information about her. Someone at LexisNexis entered in the information incorrectly and it is adversely affecting me. I have opened a dispute, and I keep getting letters stating that they can not verify me even though I have uploaded my driver's license and SS card to their website. I want them to remove this accident from my report as I had no involvement in it.
Business Response
Date: 04/23/2025
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 04/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The business has not replied to me or addressed my complaint.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********** ********

Business Response
Date: 04/29/2025
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 05/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********** ********
Initial Complaint
Date:04/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Pursuant to the Fair Credit Reporting Act (FCRA) under 15 U.S.C. 1681 and 15 U.S.C. 1681c-2, I am formally disputing the continued reporting of the ***** CARD account (#********************************* on my credit file. The account in question is inaccurately reporting a "Profit and loss write-off" remark, indicating it has been deemed uncollectible and likely reported to the *** as income. However, I have not received a 1099-C Cancellation of Debt form as required by law for such reporting.Under FCRA 15 U.S.C. 1681c-2, as a victim of identity theft and unauthorized reporting, I have the right to block this tradeline from all consumer reporting agencies. Moreover, the monthly re-aging of this account beyond the charge-off date constitutes a clear violation of the **** and furnishes misleading and outdated information in violation of 15 U.S.C. 1681s-2 and 1681e(b).Given the illegality of dual treatmentreporting the account as both written off for *** purposes while continuing to report it as a collectible debtI demand the immediate deletion and permanent blocking of this account from all consumer reporting agencies as required by federal law.
Business Response
Date: 04/22/2025
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

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LexisNexis is NOT a BBB Accredited Business.