Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LexisNexis

  230 Park Ave Fl 7 New York, NY 10169-0935

• 

  LexisNexis

  118 W 20th St New York, NY 10011-3627

• 

  LexisNexis Risk Solutions

  1100 Alderman Dr STE 1A Alpharetta, GA 30005-5440

• 

  LexisNexis Risk Solutions

  PO Box 105292 Atlanta, GA 30348-5292

• 

  LexisNexis Risk Solutions

  1200 Bluegrass Pkwy Alpharetta, GA 30004-5440

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 23, 2023, I sent a letter to the credit bureaus, Experian, and Equifax disputing the validity of the Chapter 7 bankruptcy. They are reporting on bankruptcy on my credit report. I inquired about how they obtained this information and was informed that Lexis Nexis ************************ provided them with this information. I contacted Lexis Nexis regarding their resource of how this company obtained this information and its validation. Lexis Nexis was not able to provide the validation of this reporting on my credit report. On April 22, 2023, I provided the credit bureaus Experian, Equifax, that the reporting bankruptcy was not validity by Lexis Nexis. I informed the credit bureaus, per the ***** if the information that is being reported on a consumer's credit report is not validity. The report must be deleted from the consumer's credit report. Experian and Equifax would not respond to my request. I provided all three credit bureaus over 30 days to respond to my request per FCRA. I am very concerned that the credit bureaus are not following the FCRA.This has caused me to have extremely high interest rate that results hundreds of dollars to pay per a year and caused has me to denied access to credit. This report needs to be deleted my credit report with both credit bureaus if it can be verified in 30 days. Lexis Nexis collected the bankruptcy report from the court. Ifollowed up with the court house and they provided me documentation that states the court does not report to the credit bureaus. The credit bureaus reported that the information was accurate based off of Lexis Nexis Risk Solution reporting. This is incorrect. My rights have been violated to receive fair and accurate reporting on my credit report.

  Business Response

  Date: 07/17/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:07/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/19/2023 i was in a no fault accident ************** accept full responsibility for my accident. ******************* put this accident on my Lexis background and increase my insurance. I have contacted them 4 times in regards to this matter and nothing has been resolved. Im got a quote from all state they said its on my background they said only Statefarm can remove this. State Farm is saying its not on my background. Today American family insurance has said the same thing. I contacted lexis and they said they dont control what the insurance company put on the background. This is hindering me and my family by not getting a fair auto quote due to improper reporting on my background

  Business Response

  Date: 07/13/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:07/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have found when applying for home owners insurance that Lexus Nexus has reported inaccurate information. Under Federal Law, I know they have 30 days to resolve an issue...I am now on my 3rd dispute(over 75 days!) for the same issue. They claim I have an unpaid lien, and this is being reported as derogatory credit which has caused my auto and home insurance rates to go up significantly! They claim to have contacted ****** Common Pleas regarding the lien. They have never contacted them once. I have spoke with the individual that would handle any situation as such and they confirm Lexus Nexus has never contacted them. I have even sent a copy of the PAID lien and they still will not resolve this matter!! How can a reporting agency be allowed to operate with this level of incompetency!! They are essentially STEALING money from me and I can't imagine how many countless others because NO ONE holds agency's such this accountable for their actions!!

  Business Response

  Date: 07/12/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 07/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This is the SAME answer I have gotten from Lexis Nexus for over 75 days!! This is my 3RD dispute for the exact same issue!!! 

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Customer Answer

  Date: 08/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved 

  It's more than obvious that The Better Business Bureau actually does nothing to help the average everyday individual with resolution. Lexusnexus continues to play the "auto-generated" response and does absolutely nothing to correct inaccurately reported information. And worse yet...the BBB sits idly back and does absolutely to force companies such as LexisNexis to be held accountable AND TO CORRECT INACCURATE INFORMATION!! I have sent to document showing they are reporting inaccurate information....it is more than obvious that this the game played by LexisNexis...keep doing nothing with hopes that the individual will just give up...

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 09/09/2023

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.  We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.  
  
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.

• Initial Complaint

  Date:07/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are several inacuracies been reported on my credit report by your company. I have dispute dseveral inacuracies in my credit report which are the adresses been reported ********************************** *********** ****************************************** Inacurated names listed which have nothing to do with me *********************************** ***************************,******* Inacurate employment information that has nothing to do with me.EMPLOYMENT INFO VICKYS CATARING SELF Please delete all of this inacuracies as it is currently hurting and affecting my credit reports and it is allowing other negative information that is not mine to be listed in my credit report as mine which is the following accounts been fraudely reporting on my credit reports JPMCB card with a balance of **** not my account fraudulent account delete this Macys **** not my account fraudulent account delete this SETF ***** fraudulent account charges delete this

  Business Response

  Date: 07/21/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:07/06/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reviewing my Lexis Nexis report for maximum accuracies, I have found the company is reporting on my behalf a personal matter that I am still investigating and for them to provide me information on how they came across this personal legal matter and who has given them written permission to report. If this cannot be provided, I am requesting this information be deleted from Lexis Nexis database immediately.

  Business Response

  Date: 07/10/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

  Customer Answer

  Date: 07/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was owed a settlement check from lexis nexis in the amount of $632.83 and I never received my check so I contacted them to get them to send me a new one and they are saying they cant do anything for me. I dont believe its fair since I never got the check they sent me in the first place for something that was their wrong doing in the first place. So all i want is for them to send me the money that I am owed.

  Business Response

  Date: 06/30/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 07/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They technically have not solved anything just yet. They said they will re-investigate and let me know. So no resolutions has been given yet

   

  thanks

   

  ***********************************

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************************
  
  
  
  
   
  

  Business Response

  Date: 07/06/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i submitted a claim to Lexisnexus regarding an ****************** claim that was labeled wrong as all other perils the claim should have been labeled as a windstorm. I need the claim updated to a status windstorm the claim was denied I was able to get documentation from ******** to prove the claim was from windstorm I submitted a dispute claim and provided LexisNexus with the documentation on ******** letterhead which also has a contact person name if the event additional information was needed as proof and LexisNexis denied the claim stating the claim was unverifiable. Because the information is not being updated in LexisNexus, I cannot change insurance companies, which is costing me an additional $400 this year. in coverage. that will incres my mortage payment

  Business Response

  Date: 06/28/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
  

  Customer Answer

  Date: 06/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This complaint stems is a dispute from the origianl respone i opened up in early April.  I called LexisNexis regarding the outcome of this dispute complaint and asked the to explain how they came to the conclusion the letter i sent was unveriiable i iwas told becasue they should not reach anyone at ********.  The letter is undisputable it is from ********.   I don't have a problem reaching ******** when i call i always speak to someone. ******** told me the put a notation in my file to verify the letter.  i need the All Perials update to windstom before 30 days this should have been update before now  LesixNexis is causing me not to be able to change insurance carries which is costing my $400 more per year that i can't afford]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 07/13/2023

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.  We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.  
  
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.

  Customer Answer

  Date: 07/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:06/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 11, 2023 filed dispute with LexisNexis and requested a thorough investigation and details on how they arrived at the results. LexisNexis did not provide the requested information. Instead, the company failed to remove, per my request, several incorrect variations of my name, old or unassociated addresses, account and public records, and other incorrect information.Errors discovered:oLexisNexis is reporting an incorrect court name for the chapter *************************** which I filed the chapter 13 bankruptcy is ************* Bankruptcy Court Southern **************** **************** However, LexisNexis is reporting that I filed in *************-********.oLexisNexis is reporting the filing county as ********. That is incorrect. The filing county is ********* ******** is the city.oLexisNexis is reporting an incorrect case number (*******). The correct case number is *************.oLexisNexis updated my file under Filing Details to include a Discharge Date of 9/1/2022. The case was not discharged. It was dismissed and there is a significant difference. This information also conflicts with what LexisNexis is reporting under Disposition Details, which is a dismissal.oLexisNexis added comments to the chapter 13 record Dismissed for failure to make plan payments. oWrongfully reported names oWrongfully reported addresses oUnverified car insurance oCar insurance records reported incorrectly and not investigated and validated/verified.

  Business Response

  Date: 06/23/2023

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.  We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response, he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.   

  Customer Answer

  Date: 06/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   LexisNexis has not offered a resolution through the BBB. My complaint has not been resolved.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

  Business Response

  Date: 07/21/2023

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  

  The results of this complaint will be mailed directly to you once we have finished the reinvestigation. It typically takes 7 - 10 business days for you to receive the results of the reinvestigation once LexisNexis has completed their findings.
  

  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.  We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

   
  

  Customer Answer

  Date: 07/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that it is not a resolution. The company has failed to resolve the issue and instead has mailed letters without a resolution stating that I need to authenticate my identity. I have done that twice, yet no resolution. I do not seem to be getting much help from the BBB on this matter. The company is basically trying to remove the BBB from the process and make it difficult and frustrating on me, the consumer.

  
  Sincerely,
  
  ******* *****
  
  
  
   
  

  
  

• Initial Complaint

  Date:06/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LexisNexis has clearly has their wires crossed and has/is wrongfully, maliciously and inaccurately re-added the two bankruptcies that they've just 've recently removed this month (June 2023) from my report. for whatever incoherent reasons. I'm in the process of acquiring an attorney to file charges against this company within the next **** days.A LexisNexis representative confirmed that the bankruptcies were removed several days ago, as well as letter sent to my home address.Either you remedy this situation immediately or I'll have no other choice but to *** your company for punitive damages, coupled with emotional distress.Attached at the supporting documents for your IMMEDIATE review.

  Business Response

  Date: 06/22/2023

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.  We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response, he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.   

• Initial Complaint

  Date:06/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently I discovers two bankrupties reporting on my credit report.After contacting the credit bureau .I was told this information is reporting from Lexisnexis.I contacted the police department to report theses fraudently accounts reporting.I supplied the police department with a letter from the court ,I attached the letter and the police report.I contacted Lexis Nexis to report this information wasnt accurate and was causing me irritable harm.The court states they dont subscribe to no credit reporting bureau,they are prohibited to give anyone social. This information needs to be cleared up by Lexisnexis immediately

  Business Response

  Date: 06/22/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.