Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LexisNexis

  230 Park Ave Fl 7 New York, NY 10169-0935

• 

  LexisNexis

  118 W 20th St New York, NY 10011-3627

• 

  LexisNexis Risk Solutions

  1100 Alderman Dr STE 1A Alpharetta, GA 30005-5440

• 

  LexisNexis Risk Solutions

  PO Box 105292 Atlanta, GA 30348-5292

• 

  LexisNexis Risk Solutions

  1200 Bluegrass Pkwy Alpharetta, GA 30004-5440

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to solve issue with company and company continue to violate my privacy with unfair consumer reporting. Company has also violated many FCRA rights. I am trying to solve this issue and I demand this item be deleted ASAP.

  Business Response

  Date: 05/15/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact ** by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1st, 2023, I sent a letter to the courthouse asking do they report bankruptcies to the credit bureaus and I received a letter stating, "They do not report any bankruptcies to anyone." If that is the case, how did the credit bureaus verify that this bankruptcy was 100% accurate. They did not do a fair investigation to the 15 U.S.C. ****. 15 U.S.C. **** section 603 (3)(E) states; The term "investigative consumer report" means a consumer report or portion thereof in which information on a consumer's character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumer's credit record obtained directly from a creditor of the agency when such information was obtained directly from a creditor of the consumer or from the consumer. They also violated my rights numerous times. The credit bureaus violated my given rights under 15 U.S.C. ****. According to: 15 U.S.C. **** section 602 A, states I have the right to privacy. According to: 15 U.S.C. **** section 604 A section 2, states a consumer reporting agency cannot furnish an account without my written instructions. According to: 15 U.S.C. ****S-2 (A)(1) A, person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

  Business Response

  Date: 05/15/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact ** by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:05/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 28, 2023 I sent a letter to the courthouse asking do they report bankruptcies to the credit bureaus and I got a letter stating "They do not report any bankruptcies to anybody." So if that's the case. How did the credit bureaus edify my bankruptcy as 100% Accurate. They never did a fair investigation according to the 15 USC ******* *** **** section 603 (3)(E) States; The term "investigative consumer report" means a consumer report or portion thereof in which information on a consumer's character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumer's credit record obtained directly from a creditor of the consumer or from a consumer.They also violated my rights numerous times.The credit bureaus violated my given rights under 15 USC ****.According to: 15 U.S.C **** section 602 A. States I have the right to privacy.According to: 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions According to: 15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

  Business Response

  Date: 05/11/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 05/09/2023. Please be advised that LexisNexis has carefully reviewed ********************************* concerns and provided a response directly to ***************************** via mail to the address provided in this complaint. If ***************************** has any further questions for LexisNexis, he may contact ** by phone at *************. The LexisNexis Consumer Center's hours of operation are Monday -Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:05/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inaccurate information in my report, can not get a hold of anyone at the company, website not working either. The information is raising my insurance rates

  Business Response

  Date: 05/05/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact ** by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 05/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved becaus

   

  I have not received a response by now. The information is incorrect on your insurance. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 05/15/2023

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.  We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.  
  
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.

• Initial Complaint

  Date:05/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $0.00 Insurance claim for glass repair reported to LexisNexis by Liberty Mutual for 11/19/2021.I called LexisNexis (and Liberty Mutual) at least 6 or 7 times since January 2023 requesting removal of the claim. I have repeatedly asked LexisNexis to call Safelight Glass, as I did, to verify that the claim was voided by Safelight Glass. The LexisNexis dispute team ignores my request to call Safelight Glass EACH time, sending me letters that the information from Liberty Mutual is correct, i.e., that there is a glass claim. LexisNexis defers to Liberty Mutual each time, which wont remove the claim. Liberty Mutual profited from 2 years of me paying more to them for insurance due to this claim, never informing me that a claim was recorded, but raising my rate. I found out about the claim at the end of 2022 when I decided to seek insurance elsewhere due to Liberty Mutual repeatedly raising my rate. I am trying to prevent other insurers from charging me too much for the next 5 years or more based on this purported claim. Currently, I am paying too much for auto insurance, and I am told by my current insurer that my premium will be corrected when I get the claim removed.I dispute this $0.00 claim because the claim was never completed. THERE IS NO CLAIM. THERE WAS NO DAMAGE. NOTHING WAS DONE. IT WAS VOIDED by Safelight Glass. That is a record that can be verified by calling Safelight Glass *************) with the claim number *********. Liberty Mutual never informed me that they initiated a claim based on my call inquiring about potential damage from a stone and won't remove it. In fact, during that call, Liberty Mutual advised me to have Safelight Glass have a look and told me there would be no claim unless damage is reported.My request is simple and will not harm to Liberty Mutual or LexisNexis. Remove the claim from the credit report so that I dont unfairly pay more for insurance. I currently cannot access the report - pin expiration, but I can soon if it is needed.

  Business Response

  Date: 05/05/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 05/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The business stated in the response that the complaint is being reviewed and will mail a response..

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

  Business Response

  Date: 08/09/2023

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.  We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.  
  
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.

  Customer Answer

  Date: 08/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Unacceptable 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

• Initial Complaint

  Date:05/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lexis Nexis has a inaccurate insurance claims report drastically affecting my homeowners insurance cost.I have written Lexis Nexis several time with no responce. They have mulitiple claims at my **** ***************** Address years prior to me ever owning the property. I will be seeking legal concil if this is not resolved within 30 days.

  Business Response

  Date: 05/05/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact ** by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
  
  

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Can tried to contact LexisNexis on multiple occasions to have them correct many errors on my driving history and now I am also getting bills and misdemeanors against me based on incorrect information they are providing. I have made many disputes and the always say the information is accurate when in reality it is NOT. They have mixed my information with two other people that have the same first and last name but different middle names. Which therefore they would have different license numbers and social security numbers. I need this resolved since my insurance premium has gone up significantly as well as now Im being billed for things that have nothing to do with me. I need a resolution ASAP as this has been ongoing for a year now

  Business Response

  Date: 05/05/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact ** by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
  
  

  Customer Answer

  Date: 05/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Nothing has been resolved. You state in your response that someone will reach out to me or something will be mailed to me. Yet that does not resolve the fact that I have made many attempts to resolve this with LexisNexis and have been denied as if I was lying of my OWN Identity. You sell public information using an automated system and have created many errors that are costly to me. My insurance premium has gone up as well as Im being mistaken with someone else and am being billed by a County in a state I dont even live in. Not acceptable. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************************
  
  
  
  
   
  

  Customer Answer

  Date: 05/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  LexisNexis has had the opportunity in many different occasions to resolve this matter when Ive made a number of disputes. I have had to resort to other methods in order to get this resolved. When *** disputed my case with LexisNexis, theyve came back and said the information is correct. Meanwhile when I requested my consumer report its clear as day theres information on 2 others with different last 4 of their drivers license # on the report that ********************** gave me and said its accurate. How is that accurate? When *** called and pleaded my case all that was said is well put a dispute in and youll receive notice in 30 days. Seriously? 4 disputes minimum that means 4 months 120 days. Sorry but I trust nothing LexisNexis says. Once I get this resolved I hope my information never gets mixed up like this again. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************************
  
  
  
  
   
  

  Business Response

  Date: 05/25/2023

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.
  
   
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.  We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.
  
   
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.  
  

• Initial Complaint

  Date:05/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get calls from this company almost on a weekly basis about a property I apparently own in *****. There is no way to stop the influx of spam calls from them. Going to there website I see an option to remove my information which involves giving them my SSN (more information). Horrible company.

  Business Response

  Date: 05/05/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact ** by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:05/01/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Lexis-Nexis (LN) to solicit my legal research business. I have been a long-time WestLaw (WL) subscriber and was told this was a special promotion for firms like mine. I am also a solo practitioner and LN strives to market to this group. I was told I would save substantial money. I explained I did not know the date my contract with WL ended. I was told a "bridge agreement" could be used to lock-in the savings. Within 6 days, I contacted LN when I realized the contract required that I carry both contracts for the length of my existing WL contract which we set at ****. The result is I will pay more over the 5-year period than I would have otherwise. The facts are a bit more complicated but that is the upshot. I was granted early cancellation by LN. Sales refused to implement it. I sent in excess of 40 emails to try to get a response within LN. I then contacted a very highly-placed LN executive via LinkedIn. I received a response the next day. However, that led to an "internal review" by three individuals and LN decided it would stand on the contract. During the initial negotiations when I explained I needed more information before deciding, for thefirst time I was told the promotion ended that day and I had to decided. I beleive that was a false statement, in addition to the statements about savings which is demonstrably false.LN also refused to voluntarily mediate through WI-ATCP. I wrote a twenty-page letter to LN's corporate counsel's office including a thumb drive of exhibits. I have received no response. One of my enclosures was LN's BBB complaints of a similar nature. It seems LN only responds when something is made public, which I have been reluctant to do to preserve an amicable reslution. When I received a sales email today that LN was introducting AI, I wondered if they might be able to find (or create) someone who would respond to my complaint as I surely have had no luck whatsoever. Thank you. Related documents are too large to attach.

  Business Response

  Date: 05/05/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 05/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I have attached additional information for LN to review, which is the 20-page letter (w/o exhibits) I submitted to Lotus ***** LN **** Counsel. I accept the proposed interim response that indicates further investigation will occur. This matter remains pending investigation by LN. THIS MATTER IS NOT RESOLVED. I accept LN's proposal to investigate and see it as a positive step after a year of trying to get a reply to my more than 40 emails to LN with no meaningful response. Thank you.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently I put in an application with TIAA Bank and got turned down because of what this company provided to them. I have no idea of where this company gets their false information and thinks they can get away with giving companies false info. I have never heard of LexisNexis until today. My credit score is over 800 with all 3 major credit bureaus and I have worked very hard to keep up good credit scores for many years and now this company comes along and causes me grief with a potential bank account I do not know how legal this company can do this, but I wanted to file this formal complaint instead of reaching out to the first. I wanted this to be filed, because I cannot trust a company who does this kind of lies. Attached is the letter I got in the mail today ************ needs to get the information they report accurate and anyone can see the many reviews and complaints that the same exact thing is happening to them too. This needs to be corrected and this is the starting place for me. My desire is not for them to get their information correct with this so called Bureau. I am good with all 3 major credit bureaus The address on the attached letter is ******* ** so ******** must be the ************ I do not know yet

  Business Response

  Date: 05/01/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.