Business Profile

Publishers

LexisNexis

Headquarters

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Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

767 total complaints in the last 3 years.
346 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like my phone number not to be allowed to be used by LexisNexis and there is nothing on the website they ask me to visit their broken site that isn't even working *****************************************************
Business Response
Date: 04/12/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 04/11/2023. please be advised that LexisNexis has carefully reviewed ************************* concerns and will provide a response directly to ********************* via mail to the address provided in this complaint. If ********************* has any further questions for LexisNexis, he/she may contact ** by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 04/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

They havenot contacted me. Nor does that number result in anyone able to help.

Why are they giving businesses my phone number when it's not listed and on the do not call list. These people need to really be held accountable for their illegal behaviors.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************

Business Response
Date: 05/05/2023
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer. We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Initial Complaint
Date:04/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business is used to report driving records to insurance to decide premiums charged. they have me listed at an at fault collision driver, my insurance *** says they have me listed as 0% at fault. there is a number to call lexis at..it is automated and looped to a website. at the website there are no numbers to call no contact information given and when you try to file and submit a question when you hit send it just sorry can not send at this time. there is no way to contact this company if it even exists other than a money collection center. there isn't even a number or website in the careers section...in the meantime I'm being charged a premium on ********* solely on their report that can't be changed except by them, who you can't contact....I need help....
Business Response
Date: 04/06/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:04/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lexis does not honor my opt-out requests. On Feb. 7th, 2023, I received an email from ************************************ confirming my email communication preference. (See Attachment 1.) But Lexis still kept sending my marketing emails even after the 10-business-day processing period as listed in the original email. On Mar. 9th, 2023, I tried again to unsubscribe from all promotional email communications from Lexis and received another email from ************************************ confirming my choice. (See Attachment 2.) I waited another ************************************************* its email. But Lexis, again, ignored my opt-out request and sent me their marketing emails on Mar. 28th, 2023, Mar. 30th, 2023, April 1st, 2023. Moreover, the emails they sent after confirming my opt-out choice belong to a content category that I explicitly stated to unsubscribe from and received confirmation. (See Attachment 3.)
Business Response
Date: 04/04/2023
Tell us why here...This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

Customer Answer
Date: 04/09/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I am still waiting to receive the mailed letter response. I choose to reject here only because I have to react within 6 days and keep the complaint open. Once I receive a response from Lexis, I will update my reaction accordingly.
Thank you!

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************

Customer Answer
Date: 04/18/2023
This complaint has been resolved. Thank you!
Initial Complaint
Date:03/31/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reviewed my consumer report and notice that there was an in accurate account on my credit report Account #******* Chapter 7 Bankruptcy *************************** have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with maximum accuracy. I contacted LexisNexis Risk Solutions and asked for them to investigate & remove the inaccurate account from my consumer report that they are illegally reporting and I requested specifically the alleged original application bearing my signature and they have not been able to provide such proof to **** was told by LexisNexis that they received their information from the **** Court in ********, whom I contacted and they said that was untrue. I've attached the paperwork stating that as well. This is a violation of the Fair Credit Reporting Act, and these disputed items may not appear on my credit report if they can't be verified by any evidence or proof.
Business Response
Date: 03/31/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 03/31/2023. Please be advised that LexisNexis has carefully reviewed ************************ concerns and will provide a response directly to ******************** via mail to the address provided in this complaint. If ******************** has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 04/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I spoke with LexisNexis via phone and they informed me that a letter has been mailed out, stating that the Bankruptcy has been verified. I asked the method of verification and they said through bankruptcy court here in ******** and PACER, which is not true. I have paperwork from both companies stating they don't report nor verify such information. This alleged account does not share the same address or state issued identification as myself neither. I provided Lexis Nexis with all documentation they asked for as well. I will be uploading the letter they sent out to the BBB as soon as I get it in the mail.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

********************

Business Response
Date: 04/07/2023
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer. We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Initial Complaint
Date:03/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This has been an issue for over a year now. First they sent me a *** to access my consumer report but when I input the *** the website said it wasn't valid (even though it was well within the time frame and input multiple times). Then when I requested a new *** and it finally worked, I reviewed the report which had multiple errors which prevented me from getting property insurance. When I submitted a dispute the email gave me a case number and said it would be responded to within 48 hours. That was over a week and a half ago with no end in sight. So I decide to call the number on the automated email I received with the case number and the only thing the automated answer says is how to get your report. It doesn't give any response whatsoever on getting in touch with a human person to get my report corrected. In the meantime I cannot get property insurance because they think I filed a claim when I was 16 years old. Use common sense. Stop ruining peoples lives so you can save money on customer service representatives.
Business Response
Date: 03/27/2023
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer. We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Initial Complaint
Date:03/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a victim of Identity theft according to the laws and I am demeaning removal of this Bankruptcy be removed from LexisNexis, TransUnion and Experian. 15 U.S. Code ****b - Permissible purposes of consumer reports (2) In accordance with the written instructions of the consumer to whom it relates. (I DID NOT GIVE WRITTEN CONSENT) 15 U.S. Code ****q - Obtaining information under false pretenses Any person who knowingly and willfully obtains information on a consumer from a consumer reporting agency under false pretenses shall be fined under title 18, imprisoned for not more than 2 years, or both. (When I did a method of verification with TransUnion and Experian, they both said that they verify with LexisNexis. LexisNexis told me that they verify with the courts. After I sent proof that the courts do not verify or send information to credit Bureau, they then said they verify with Pacer. This is considered Identity theft according to 18 U.S. Code 1028A - Aggravated identity theft. (a)Offenses. (1) In general. Whoever, during and in relation to any felony violation enumerated in subsection (c), knowingly transfers, possesses, or uses, without lawful authority, a means of identification of another person shall, in addition to the punishment provided for such felony, be sentenced to a term of imprisonment of 2 years. 15 U.S. Code ****c2 - Block of information resulting from identity theft. (a)Block Except as otherwise provided in this section, a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt by such agency of
Business Response
Date: 04/10/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 03/24/2023 and 04/07/2023. Please be advised that LexisNexis has carefully reviewed ******************************** concerns and provided a response directly to **************************** via mail to the address provided in this complaint. If **************************** has any further questions for LexisNexis, he may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 04/11/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been answered fairly. This is a stall tactic. They have 30 days by law to do a proper investigation and delete the inaccurate information.

** **** **** *****

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 04/13/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 04/13/2023. Please be advised that LexisNexis has carefully reviewed ******************************** concerns and provided a response directly to **************************** via mail to the address provided in this complaint. If **************************** has any further questions for LexisNexis, he may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:03/17/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
LexisNexis sent an email on 2/17/23 to participate in a research survey to receive a $10 Amazon gift card. I completed the survey that same day and never received the advertised gift card.
Business Response
Date: 03/22/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact ** by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 03/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: The business just provided a generic response that they will review my complaint. They did not provide a solution or even appear to have read my complaint.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business Response
Date: 05/05/2023
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer. We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Initial Complaint
Date:03/16/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 15, 2023, I sent a letter to the courthouse requesting information on whether they report bankruptcies to credit bureaus. In response, I received a letter stating that they do not report any bankruptcies to anyone and explaining where the information came from. If this is the case, I question how the credit bureaus verified my bankruptcy as 100% accurate without conducting a fair investigation, as required by 15 USC ****.Section 603(3)(E) of 15 USC ********************************************************************* portion thereof in which information on a consumer's character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer or with others who may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumer's credit record obtained directly from a creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer or from the consumer.I believe the credit bureaus have violated my rights on multiple occasions. Specifically, they have violated my right to privacy under section 602(a) of 15 USC ****, as well as section 604(a)(2) of 15 USC ****, which states that a consumer reporting agency cannot furnish information without my written instructions. In addition, they have violated section ****s-2(a)(1) of the ***** which prohibits anyone from furnishing information to a consumer reporting agency if they know or have reasonable cause to believe that the information is inaccurate.
Business Response
Date: 03/21/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 03/29/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
Date:03/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After our car was hit by a drunk driver, our insurance company State Farm canceled our policy (we are excellent customers). On the policy cancellation was a reference to an important report available to us and related to the cancellation from LexusNexis. I have twice requested this report and twice have received in the mail a letter with a log on one time URL and pin. Neither times, including today, has the log in worked. It is impossible to solve this issue through all contacts made available from LEXIS-NEXIS after calling several numbers and trying all available prompts.
Business Response
Date: 03/14/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.
Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
If you have any further questions for LexisNexis, please contact us by phone at *************. The LexisNexis Consumer Center's hours of operation are Monday -Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 03/18/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business Response
Date: 04/24/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 04/21/2023. Please be advised that LexisNexis has carefully reviewed *************************** concerns and will provide a response directly to *********************** via mail to the address provided in this complaint. If **********************;has any further questions for LexisNexis, she may contact us by phone at *************. The LexisNexis Consumer Center's hours of operation are Monday -Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:03/10/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rec'd notification from ******************** that my auto insurance had quadrupled in price. Then rec'd notification that this increase was based on a 3rd party's evaluation.I have no idea who Lexis/Nexus is. I have a very high FICO score. I don't owe anybody.***** **** ( I have been a customer since ****) would not disclose any information supplied by Lexis/Nexus and directed me to that company and supplied a contact number. The phone number essentially goes to voice mail instructing me to contact them by ***** I have read their BBB rating and consumer complaints. Obviously, they are ruining peoples lives with absolutely no consequence. I would not be surprised at all if I was to be contacted by Lexis/Nexus offering me ********************.
Business Response
Date: 03/14/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.
Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
If you have any further questions for LexisNexis, please contact us by phone at *************. The LexisNexis Consumer Center's hours of operation are Monday -Friday from 8am to 7pm Eastern Time.

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