Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LexisNexis

  230 Park Ave Fl 7 New York, NY 10169-0935

• 

  LexisNexis

  118 W 20th St New York, NY 10011-3627

• 

  LexisNexis Risk Solutions

  1000 Alderman Dr Alpharetta, GA 30005-4101

• 

  LexisNexis Risk Solutions

  PO Box 105292 Atlanta, GA 30348-5292

• 

  LexisNexis Risk Solutions

  6930 York Pl Alpharetta, GA 30040-7349

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Accordance with the Fair Credit Reporting Act LexisNexis *************** account #********** has violated my rights. 15 U.S.C **** Section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A. Section 2: It also states a ************************* cannot furnish a account without my written instructions If LexisNexis Consumer ************ any *********************** violate my privacy they can be held liable. LexisNexis *************** does not have the right to sell, share, any private information to be shared publicly. There is a difference between public information and private information Resolution is for the account to be deleted by your request to the *************************

  Business Response

  Date: 03/14/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
  If you have any further questions for LexisNexis, please contact us by phone at *************. The LexisNexis Consumer Center's hours of operation are Monday -Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 03/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to change from The ************* ******* to Progressive, but it is being rejected by Progressive, because of the report from LexiNexis saying that I have 4 claims on my policies, 4 with The Hartford and 1 with Progressive all of which were glass repair/replace. I was told by LexisNexis that it will take 7 years to clear these 4 claims. I am trying to get a lower insurance premium and I am being penalized by LexisNexis. All of the 4 claims were paid and closed. The ******** said that I have no claims at this time and if I did, we wouldn't get the good driver discount. I NEED THIS CLEARED UP. You can't get anywhere talking to LexisNexis *********************** ************

  Business Response

  Date: 03/14/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
  If you have any further questions for LexisNexis, please contact us by phone at *************. The LexisNexis Consumer Center's hours of operation are Monday -Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 03/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I don't feel that LexizNexiz provided any kind of useful information that I already didn't have that would explain why I was rejected by Progressive auto insurance comp. All I was told by Progressive, is that I had too many claims, but If I had too many claims, why am I still insured by The ******** with a clean record and discounted policy? This is why I want more information.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 03/31/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 03/30/2023. Please be advised that LexisNexis has carefully reviewed *********************************** concerns and will provide a response directly to ************************* via mail to the address provided in this complaint. If ************************* has any further questions for LexisNexis, he may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 04/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the adverse information being reported by LexisNexis. They did not provide me with original copies of the adverse information like I asked.

  Business Response

  Date: 03/14/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
  If you have any further questions for LexisNexis, please contact us by phone at *************. The LexisNexis Consumer Center's hours of operation are Monday -Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:02/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/23/2023 ************************* ***** ************************************************************************************ Consumer Number: ******* Case Number: ******** For LexisNexis/Consumer Finance/BBB.RE: Request to Block Unauthorized Collection Accounts, ***orrect Addresses, PII and Inquiries from Credit Report under FCRA **** ***F# ********** I n reviewing the updated report supplied by LexisNexis, thee are still in accurate entries that the database is still reporting under my name: These include incorrect addresses, social security number, telephone number and email addresses. These fraudulent entries were established using my personal Identification without my authorization. The information listed below, which appears on my LexisNexis report, do not belong to me.You must provide documentation as of its accuracy or remove it immediately without prejudice.Identification Records: Record: 4,5 and 6 Social Security Number: *********  ***orrect. Needs to be RemovedAddress: ***************************************************** **** ***orrect. Needs to be Removed Address Characteristic Record: Record: 2,3 Address: **** ***************************************************** ***** UNIT, ****************************** **** ***orrect. Needs to be Removed Inquiry ***************** *** ************************************************************************************* ********** Never Applied. Needs to be Blocked and Removed Immediately!Personal Information:Phone Number: ********** ***orrect. Needs to be Removed Email Address: ******************** ***orrect. Needs to be Removed I appreciate your prompt attention to this matter, and await your reply.Sincerely,************************* February 23, 2023

  Business Response

  Date: 03/01/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
  
  

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lexisnexis has been calling my work phone for the past year, on a monthly basis and leaving an automated voicemail saying our company has a bill that needs to be paid. We have never engaged with this company and have never purchased any of their products. I have told them this is a mistake on there end, yet they keep calling. I am not sure if they are trying to scam our company, or if they are just incompetent.

  Business Response

  Date: 03/02/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 03/01/2023. Please be advised that LexisNexis has carefully reviewed ******************************* concerns and will provide a response directly to **************************;via mail to the address provided in this complaint. If *************************** has any further questions for LexisNexis, he may contact us by phone at *************. The LexisNexis Consumer Center's hours of operation are Monday -Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 03/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I received a message through the BBB portal yesterday that LexisNexis did not receive a response from me and that since they did not receive a response the case matter is resolved. They emailed me last Friday, March 3^rd at 9:50am MST demanding that I provide proof of identity, in the form of either a scanned copy of my drivers license or a scanned copy of my social security number, along with a utility bill or credit card statement. I responded on Friday, March 3^rd at 10:05am MST, that this is an absolutely absurd request and breach of my privacy since I have never engaged with them nor have I contact them before. They then never responded.

   

  Then today, March 10^th at 11:02am MST, they called me again with an automated voicemail saying that there is an outstanding balance I need to pay. This clearly shows that they either ignored my response or simply just dont care. We have never contacted or engaged with this company. It is quite clear the issue has not been resolved, and further highlights how incompetent LexisNexis is. This issue will be resolved when they remove my phone number, ************, from their spam

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 05/18/2023

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.  We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.  
  
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.

  Customer Answer

  Date: 05/18/2023

  Better Business Bureau:
  
  LexisNexis finally called me to discuss the issue. Apparently, they indicated that the calls are not coming from them and that instead someone is using their company to try and scam me out of money.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:02/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a letter to the courthouse asking do they report bankruptcies to the credit bureaus and I got a letter stating They do not report any bankruptcies to anybody. So if thats the case, how did the credit bureaus verify my bankruptcy as 100% accurate? They never did a fair investigation according to the 15 USC ****. 15 USC **** section 603(3)(E) States; The term investigate consumer report means a consumer report or portion thereof in which information on a consumers character, general reputation, personal characteristics, or mode of living is obtained through personal interview with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumers credit record obtained directly from creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer or from the consumer. They also violated my rights numerous times The credit bureaus violated my given rights under 15 USC ****.According to: 15 U.S.C **** section 602 A. States I have the right to privacy.According to: 15 U.S.C **** Section 604 Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions.According to: 15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

  Business Response

  Date: 02/23/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
  
  

• Initial Complaint

  Date:02/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I(***************************, Owner/Authorized Rep) have several calls and emails on record between me, my companies, and Lexis Nexis- along with denials where Lexis Nexis continues to share inaccurate business information from my Business Credit Reports with 3rd parties and lenders. I have 3 legitimate businesses, all established in different years with different business purposes. I have submitted requests for update to ************************************************ on multiple occasions to make sure they had the correct business information but they continue to willfully share the wrong information- causing direct harm and loss of funds to my business. I have also undergone personal verification multiple times.I have notified them of the above and for their willful noncompliance, and have provided documentation from the Georgia SOS, ***, Bank Statements and MORE to verify and prove the CORRECT business information so that they can update. They have continued to fail to do so, so I am coming to the BBB first before proceeding with methods that will uphold the legality of this business and our requests. We have kept all of these records for next steps if needed.Lexis Nexis has the ability to search their email for messages from each of these 3 companies below,along with the verifying documents- which they have already confirmed receipt but continue to say they "don't know how long updates will take" and that they report "from the source". By law, I(***************************), The Secretary of State, and the *** are the SOURCE. Not anyone else! Company policy does not overrule law. Under penalty of *******, I declare that all of this information is correct. I ask, lawfully, that Lexis Nexis updates all of the perspective businesses below with the information provided in the email correspondence from each business immediately. Thank you.3 Businesses: Pocket Technologies LLC **************************** ****** Solutions *************************************** WBE Solutions LLC - ****************************************

  Business Response

  Date: 02/23/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:02/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is failing to report that my bankruptcy is closed , instead they keep posting dismissed . Dismissed means the case is open and money is owing . No money is owed and case is closed.

  Business Response

  Date: 02/23/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
  
  

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car insurance policy is with progressive insurance. Policy #*********. Progressive uses consumer reporting agency LexisNexis. LexisNexis reported to progressive that I had an accident in 2017. My insurance policy went up and extra $600.00 a year. My 25 year driving record clearly shows no accidents as of October 31 2022. I filed a complaint with LexisNexis Nov. 2022. They replied "They could not verify my Identity." I believe they just want my SSI # so they can charge me more money. The higher the premium that progressive charges based on information from LexisNexis the more money that LexisNexis gets. The progressive insurance representative that I talked to on the telephone said that they have no responsibility in the information that they get from LexisNexis. My son which goes by the exact same name as I have, lives here in ********** **************. He stated to me that in 2017 he was in an accident but he was not driving and he was not charged with anything. They have so many bureaucratic layers that you have to go through. It seems like they want you to get frustrated and give up. I do not have an extra $600 to just give away for no services to a national and prominent company. I would appreciate it if you would be able to look into this incident because I am getting no results on my own from LexusNexisThank you. My Consumer # with LexisNexis is#********. My case #********. I would like a refund for all of the overpayment I am paying every month. And also I would like this error of information contained in the Lexus Nexus report corrected. My driving record is clear. My driving record is tarnished all over the country. No matter what insurance company I called because of LexisNexis consumer reporting they need to correct it. That's the resolution. Thank you again.

  Business Response

  Date: 02/17/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 02/17/2023. Please be advised that LexisNexis has carefully reviewed ******************************* concerns and will provide a response directly to *************************** via mail to the address provided in this complaint. If *************************** has any further questions for LexisNexis, he may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WRONG INFORMATION MAY CAUSE INSURERS TO REJECT OFFERING ME INSURANCE AND OFFERING LOWER RATES: **MATTER CORRECTION AND REPLY REQUESTED Hello. I am writing LexisNexis because a year or more ago, I spoke with a few different auto insurance companies and they all noticed that many of my auto insurance claims are unidentified glass claims. I had Progressive and had many glass chip claims that one insurer considered and took off and it made a big difference.Even visiting an insurance company office in person, they stated nearly a dozen, before, from their information, I explained this was very likely glass claims from windshield chips. I never knew this weighed so much against me, free chip repairs through my insurer. LexisNexis likely inaccurate information hurts many consumers in the pocket book, which is why I'll be following up on this issue and request federal government oversight in this type matter for all fellow Americans and myself. High rent, student loans, high energy bills, cell phone bills, gas and groceries, car repairs from time to time in the past, these are pocket book matters. I was a valued *********** **** customer of many years, and now, Progressive declined to insure me after a quote to re-start insurance with them. Also, make sure my auto accidents read NOT AT FAULT. I was rear ended on June 21, 2019, by someone with the same insurance company, ****** I am asking this be and all other inaccuracies or blurred information not specifically stated be corrected. I can best be reached by email. Reply Requested.Sincerely,****************************** ************************************************ *********************** *************************** <***********************>To:******************************************** ****************************************** ********************************************** *********************************************** ******************************************* and 2 more...Cc:Consumer Affairs ,Consumer Affairs ,Consumer Affairs ,Consumer Affairs ,CFPB_WHISTLEBLOWER and 137 more...Wed, Feb 15 at 1:36 PM WRONG INFORMATION MAY CAUSE INSURERS TO REJECT OFFERING ME INSURANCE AND OFFERING LOWER RATES: **MATTER CORRECTION AND REPLY REQUESTED Hello. I am writing LexisNexis because a year or more ago, I spoke with a few different auto insurance companies and they all noticed that many of my auto insurance claims are unidentified glass claims. I had Progressive and had many glass chip claims that one insurer considered and took off and it made a big difference.Even visiting an insurance company office in person, they stated nearly a dozen, before, from their information, I explained this was very likely glass claims from windshield chips. I never knew this weighed so much against me, free chip repairs through my insurer. LexisNexis likely inaccurate information hurts many consumers in the pocket book, which is why I'll be following up on this issue and request federal government oversight in this type matter for all fellow Americans and myself. High rent, student loans, high energy bills, cell phone bills, gas and groceries, car repairs from time to time in the past, these are pocket book matters. I was a valued *********** **** customer of many years, and now, Progressive declined to insure me after a quote to re-start insurance with them. Also, make sure my auto accidents read NOT AT FAULT. I was rear ended on June 21, 2019, by someone with the same insurance company, ****** I am asking this be and all other inaccuracies or blurred information not specifically stated be corrected. Being that I work two jobs, I can best be reached by email. Reply Requested.Sincerely,****************************** ************************************************ ***********************

  Business Response

  Date: 02/16/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 02/16/2023. Please be advised that LexisNexis has carefully reviewed ******************************* concerns and will provide a response directly to *************************** via mail to the address provided in this complaint. If *************************** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 02/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   ** *************************** * ***********************
  ***** *********** *****
  *** ********** **** ********* ******* ******* ****
  ******** ***** *********** *** ***** ******** ** ****** ******** ** ********* *** ******** ***** *****
  
  
  Message:
  WRONG INFORMATION MAY CAUSE INSURERS TO REJECT OFFERING ME INSURANCE AND OFFERING LOWER RATES: **MATTER CORRECTION AND REPLY REQUESTED

  LEXIS NEXIS SHOULD REPLY DIRECTLY THROUGH BBB CHANNELS: Hello. I am writing LexisNexis because a year or more ago, I spoke with a few different auto insurance companies and they all noticed that many of my auto insurance claims are unidentified glass claims. I had Progressive and had many glass chip claims that one insurer considered and took off and it made a big difference.
  Even visiting an insurance company office in person, they stated nearly a dozen, before, from their information, I explained this was very likely glass claims from windshield chips. I never knew this weighed so much against me, free chip repairs through my insurer. LexisNexis likely inaccurate information hurts many consumers in the pocket book, which is why I'll be following up on this issue and request federal government oversight in this type matter for all fellow Americans and myself. High rent, student loans, high energy bills, cell phone bills, gas and groceries, car repairs from time to time in the past, these are pocket book matters. 
  I was a valued *********** **** customer of many years, and now, Progressive declined to insure me after a quote to re-start insurance with them. 
  Also, make sure my auto accidents read NOT AT FAULT. I was rear ended on June 21, 2019, by someone with the same insurance company, ****** I am asking this be and all other inaccuracies or blurred information not specifically stated be corrected. 
  I can best be reached by email. Reply Requested.
  Sincerely,
  
  
  ********************************************************** ********* ** ************************************** ************** *** *** ******* 
  
   
  
   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer Answer

  Date: 04/07/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  [Your Answer Here]

  
  

   

  
  

   ****
  ***** ***** ******
  **** ***** *******
  ****** ***********************
  ****** **********
  ****** ******** **** ******* *** **** ***
  ****** **
  ***** *****
  **** *****
  ******** ***
  Edit
  Description of Complaint:
  WRONG INFORMATION MAY CAUSE INSURERS TO REJECT OFFERING ME INSURANCE AND OFFERING LOWER RATES: **MATTER CORRECTION AND REPLY REQUESTED Hello. I am writing LexisNexis because a year or more ago, I spoke with a few different auto insurance companies and they all noticed that many of my auto insurance claims are unidentified glass claims. I had Progressive and had many glass chip claims that one insurer considered and took off and it made a big difference. Even visiting an insurance company office in person, they stated nearly a dozen, before, from their information, I explained this was very likely glass claims from windshield chips. I never knew this weighed so much against me, free chip repairs through my insurer. LexisNexis likely inaccurate information hurts many consumers in the pocket book, which is why I'll be following up on this issue and request federal government oversight in this type matter for all fellow Americans and myself. High rent, student loans, high energy bills, cell phone bills, gas and groceries, car repairs from time to time in the past, these are pocket book matters. I was a valued *********** **** customer of many years, and now, Progressive declined to insure me after a quote to re-start insurance with them. Also, make sure my auto accidents read NOT AT FAULT. I was rear ended on June 21, 2019, by someone with the same insurance company, ****** I am asking this be and all other inaccuracies or blurred information not specifically stated be corrected. I can best be reached by email. Reply Requested. Sincerely, ****** ** ******* **** ******* *** **** *** ****** ** ***** *********************** ****** ******* ************************* *** ******************************** * ***************************** * ********************************* * ********************************** * ****************************** **d 2 more... Cc: Consumer Affairs , Consumer Affairs , Consumer Affairs , Consumer Affairs , CFPB_WHISTLEBLOWER and 137 more... Wed, Feb 15 at 1:36 PM WRONG INFORMATION MAY CAUSE INSURERS TO REJECT OFFERING ME INSURANCE AND OFFERING LOWER RATES: **MATTER CORRECTION AND REPLY REQUESTED Hello. I am writing LexisNexis because a year or more ago, I spoke with a few different auto insurance companies and they all noticed that many of my auto insurance claims are unidentified glass claims. I had Progressive and had many glass chip claims that one insurer considered and took off and it made a big difference. Even visiting an insurance company office in person, they stated nearly a dozen, before, from their information, I explained this was very likely glass claims from windshield chips. I never knew this weighed so much against me, free chip repairs through my insurer. LexisNexis likely inaccurate information hurts many consumers in the pocket book, which is why I'll be following up on this issue and request federal government oversight in this type matter for all fellow Americans and myself. High rent, student loans, high energy bills, cell phone bills, gas and groceries, car repairs from time to time in the past, these are pocket book matters. I was a valued *********** **** customer of many years, and now, Progressive declined to insure me after a quote to re-start insurance with them. Also, make sure my auto accidents read NOT AT FAULT. I was rear ended on June 21, 2019, by someone with the same insurance company, ****** I am asking this be and all other inaccuracies or blurred information not specifically stated be corrected. Being that I work two jobs, I can best be reached by email. Reply Requested. Sincerely, ****** ** ******* **** ******* *** **** *** ****** ** ***** ***********************
  Desired Settlement:
  MANY CORRECTIONS TO LEXIS NEXIS REPORT and email confirmation changes have been made, inaccuracies removed.; WHATEVER CORRECTIONS TO LEXIS NEXIS REPORT and email confirmation changes have been
  

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ****** *******
  
   
  
  
  
  
  
   
  

  Business Response

  Date: 04/12/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions Inc. ("LexisNexis") received from your office on 04/12/2023. Please be advised that LexisNexis has carefully reviewed ****** ********s concerns and will provide a response directly to ****** ******* via mail to the address provided in this complaint. If ****** ******* has any further questions for LexisNexis, they may contact us by phone at ###-###-####. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.