Business Profile

Publishers

LexisNexis

Headquarters

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Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

766 total complaints in the last 3 years.
350 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/15/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I work as a Nurse Practitioner and was advised that I am unable to prescribe medication at my local pharmacy because Lexis Nexis has me considered inactive in their system. I have contacted the company multiple times in effort to remedy this problem and no one seems able to fix this unfortunate issue. Lexis Nexis is hindering me from performing my assigned job duties due to inaccurate information on their end and appear either hapless or unwilling to fix the issue so I am able to work.
Business Response
Date: 02/15/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 02/15/2023. Please be advised that LexisNexis has carefully reviewed ************************************* concerns and will provide a response directly to ********************************* via mail to the address provided in this complaint. If ********************************* has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 02/15/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Lexis Nexis has still not resolved the faulty information that is hindering me from being able to prescribe as a healthcare practitioner.]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************************

Business Response
Date: 03/01/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 02/27/2023. Please be advised that LexisNexis has carefully reviewed ************************************* concerns and will provide a response directly to ********************************* via mail to the address provided in this complaint. If ********************************* has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 03/04/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************************
Initial Complaint
Date:02/09/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Customer Number: ******** I've filed disputes with LexisNexis and a false reporting of Lapse of Insurance.I've been told MULTIPLE times from State Farm that they never reported a Lapse of Insurance. First dispute, they increased my lapse of insurance from 1 to 2, and it's been 2 for several months. Attached are copies of ***** ***** first dispute answer stating that I never had a lapse of insurance, as well as the letter I received today from them stating I don't have a lapse of insurance.
Business Response
Date: 02/14/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 02/09/2023. Please be advised that LexisNexis has carefully reviewed ********************************* concerns and will provide a response directly to *************************;via mail to the address provided in this complaint. If *************************;has any further questions for LexisNexis, he may contact us by phone at *************. The LexisNexis Consumer Center's hours of operation are Monday -Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 02/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

It's been 10 days and still have not received any feedback from the company.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Business Response
Date: 10/25/2023
LexisNexis Risk
Solutions Inc. takes complaints from consumers extremely seriously and we have
a robust process in place for resolving such matters, including a Legal review
of all responses and handling by our Operations Escalated Response Team.

For Better Business
Bureau (‘BBB’) complaints, we continue to use a generic response for posting on
the BBB website and a mail a more fulsome response to the consumer. We
have taken this approach to safeguard consumer-specific data; the BBB has confirmed
that this is the better approach.

If the consumer does
not agree with the BBB website response he or she can then reject the case on
the BBB website; however, it keeps the consumer’s data safe.

And to reiterate, a
separate letter is sent to the consumer with the specific details of the
resolution via mail.
Customer Answer
Date: 11/07/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. Would still like to know what the results for the other disputes that was opened since I feel that this company just ignored the other disputes when the initial dispute response in June 2022 told them how to resolve this problem.

Sincerely,

***** *********
Initial Complaint
Date:02/09/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Someone is changing my social security number with Lexis Nexis. This is prohibiting me from running my business and signing documents for clients. I have already gone through the process once with Lexis Nexis, providing my social security card and DL. They have however changed it again. They will not tell me who is altering my social security number or investigating. This could be a continual accident or fraud but is a major hassle and potentially fraudulent and they need to do some due diligence and get to the bottom of this as well as stop changing my social.
Business Response
Date: 02/14/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 02/09/2023 Please be advised that LexisNexis has carefully reviewed ******* *********'s concerns and will provide a response directly to ******* ********* via mail to the address provided in this complaint. If ******* ********* has any further questions for LexisNexis, ******* ********* may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 02/15/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[I need answers to who is changing my information and for them to stop. I dont need a generic letter int he mail]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* *********

Customer Answer
Date: 03/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[they have mailed me information, but nothing to indicate they have solved any problem i am having]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* *********

Business Response
Date: 03/03/2023
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer. We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.Tell us why here...
Initial Complaint
Date:02/08/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My right to privacy has been violated by reporting this account that I have attached on my dispute letter to my credit report.
Business Response
Date: 02/09/2023
Tell us why here...This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 02/09/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******************************
Initial Complaint
Date:02/07/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been in contact with Lexis Nexis for several months now trying to resolve an issue where they have my information and my brother's information combined into one report. My brother and I are twins, but live in two different states, and have two different driver's license numbers and two different social security numbers - but they have us in one report which due to auto accidents and a homeowners claim by my brother through his insurance is having a financial impact on me being able to get new insurance and increasing the price of my current policies. Lexis Nexis dispute departments continue to come back to say the claims are valid - that's never been my issue - the claims are under my brother's policies which I am NOT connected to - but they will not seem to research far enough to see within their own reports, they show two different names, two different policies, two different driver's license numbers and two different social security numbers, proving we are two different people. I have sent them driver's license pictures of both me and my brother, all the proof of identity I can for me, but they still say they cannot "identify" me and deny me the dispute saying the claims are valid. I AM BEYOND FRUSTRATED and need help escalating this to someone who will do the proper examination and research.
Business Response
Date: 02/09/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 02/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, that the Lexis Nexis has received my complaint, and will research it. I and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
Date:02/07/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been sent a Small Business Credit Report by Lexis Nexis on my business recently and there is a mixup of company files.I previously sent an email to address this mistake and it has not been corrected.The Report is Sele. ID: ************** Company Name: Royale Nationwide Limousines LLC The Tax ID Number is incorrect It shows ********** Incorrect Date Established Incorrect Phone Number That is incorrect. The CORRECT INFO IS Royale Nationwide Limousines TAX ID: ********** Address: ************************************************************************** Tel: ************** Established: May 21, **** There are NO possible connections to Royale Metropolitan LLC (Lex ID: *************** or Royale Nationwide LLC (Lex ID: ********************* remove ************************* (Lex ID: *************** as a previous Executive. She never worked at this company I demand a correction to our credit report as this is causing irreparable harm to myself and my business.
Business Response
Date: 02/09/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 02/10/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I would like the results to be reviewed by BBB to ensure its accuracy

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business Response
Date: 02/14/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 02/16/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************
Initial Complaint
Date:01/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My auto premiums went up unexpectedly. Turns out that Lexis Nexis has an erroneous entry in their records. On 5-17-22 my windshield was hit by a rock on the highway. ***** paid $60 to repair. This is reported on Lexis Nexis as a collision at fault on my part. I have sent Lexis Nexis the letter from *****, all my identifiers as they requested and have at least 7 case reports. No changes have been made sating they cannot VERIFY my identity despite sending them Voided check, Light Bills, DL ( not current address) etc. I called and spoke to representatives several times as well. all to no avail. They just send a computer generated letter saying they can't identify me.
Business Response
Date: 01/26/2023
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer. We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Customer Answer
Date: 01/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
It looks like LexisNexis sent a boilerplate response. Their previous letters to me are also boilerplate and simply state they cannot IDENTIFY me. Despite having all my referenced documents. They almost sound menacing by saying they will release my information if I don't accept their response?? Did I read that correctly??? They have erroneously reported on my credit but refuse to do the work to correct it.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Customer Answer
Date: 02/09/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Boilerplate response by Lexus nexus. Meanwhile incorrect reporting made my car insurance premiums go up. No accident took place.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 02/14/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 02/09/2023 Please be advised that LexisNexis has carefully reviewed *************************' concerns and will provide a response directly to ************************* via mail to the address provided in this complaint. If ************************* has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:01/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After I received a notice letter from my state's DMV Records that LexisNexis requested ****** of my Driver's license record, I tried to call ********************** to find out who & why they requested my D.L. record, they told me that they can't/won't verify my information or at least tell me why unless I send them a copy of my Social Security Number, or my Driver's License.And when I asked to speak to a supervisor, the guy told me "NO, because it would take 24 to 48 hrs. for one to be "available"! I then told him that if he is unwilling to cooperate, I would have to get an Attorney involved, the guy then said "Good Luck", & hung up.
Business Response
Date: 01/18/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 01/17/2023. Please be advised that LexisNexis has carefully reviewed ************************* concerns and will provide a response directly to ********************;via mail to the address provided in this complaint. If ********************;has any further questions for LexisNexis, he may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:01/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reviewed my credit report from TransUnion, Equifax, and Experian. They include two bankruptcies. I disputed the information as there were inaccuracies. When I disputed the information the credit bureaus all claimed that they received the incorrect information from LexisNexis. Equifax told me to contact the local bankruptcy court and verify the inaccurate information given. I contacted the local bankruptcy court via phone. I also visited in person and sent them a letter certified mail requesting confirmation that they furnished this information to LexisNexis. They informed me that they do not report information to third parties. Therefore I could not verify the information that Equifax stated they received from LexisNexis.A fair resolution would be for LexisNexis to remove this information from their system and stop supplying this information to credit bureaus as it is inaccurate and unverifiable.
Business Response
Date: 01/12/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 01/12/2023. Please be advised that LexisNexis has carefully reviewed *****************************' concerns and will provide a response directly to ***************************** via mail to the address provided in this complaint. If ***************************** has any further questions for LexisNexis, they may contact us by phone at *************. The LexisNexis Consumer Center's hours of operation are Monday -Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:01/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to complain to let you know LexisNexis is violation my rights refused to investigate my disputed please. I am in the process of applying for a home, so I need your help making sure everything is accurate.
Business Response
Date: 01/09/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 01/06/2023. Please be advised that LexisNexis has carefully reviewed *********************** concerns and will provide a response directly to ******************* via mail to the address provided in this complaint. If ******************* has any further questions for LexisNexis, he may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

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