Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LexisNexis

  230 Park Ave Fl 7 New York, NY 10169-0935

• 

  LexisNexis Risk Solutions

  PO Box 105292 Atlanta, GA 30348-5292

• 

  LexisNexis Risk Solutions

  1200 Bluegrass Pkwy Alpharetta, GA 30004-5440

• 

  LexisNexis

  PO Box 105108 Atlanta, GA 30348-5108

• 

  LexisNexis Risk Solutions

  1100 Alderman Dr STE 1A Alpharetta, GA 30005-5440

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 2021, I received confirmation letters stating their investigations were accurate TransUnion, Equifax and Experian requesting removal of Ch. 13 and Ch. 7 Bankruptcies. I sent with dispute letter information from Northern ******************* ************* Bankruptcy Court stating, They do not report any Bankruptcies to **************** If thats the case. How did the Credit bureaus edify my bankruptcy as 100% accurate. They never did a fair investigation according to the 15 U.S.C. ******* U.S.C. **** section 603 (3)(E) States: The term investigative consumer report means a consumer report or portion thereof in which information on a consumers character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumers credit record obtained directly from a creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer or from the consumer. 15 U.S.C. **** section 604 A section 2: It states that a consumer reporting agency cannot furnish an account without my written instructions.15 U.S.C. **** section 602 A: States I have the right to privacy.Also, according to 15 U.S.C. ****s-2 (A)(1): A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.They also violated my rights numerous times.I havent given credit agencies written permission to ************ information on my credit reports. These are grounds for removal or deletion of Bankruptcies.

  Business Response

  Date: 01/05/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company listed me as having an accident twice on the same day causing one insurance company to deny coverage. I have been attempting to get this typo fixed for more than 2 months and there response is always the same that they don't have enough information to verify my complaint in spite of filling out their online form with complete details.

  Business Response

  Date: 01/05/2023

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact ** by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
  
  

  Customer Answer

  Date: 01/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This has been going in circles for quite some time with the same canned response from a script.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Business Response

  Date: 04/06/2023

  Tell us why here...LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.  We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.  
  
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.

   

  Customer Answer

  Date: 04/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They refuse to delete a mistake that they made regarding a duplication of the same accudent on the same day which erroneously listed 2 accidents causing me a letter of denial from ************** companies. This company has a long history of bad reviews and should not be allowed to do business.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over a year ago I received my Lexis Nexis Consumer report and found false information listed. I contacted them to remove the information and got the run around from them. I was forced to provide copies of my passport, birth certificate, and drivers license. All of this information was provide and they assured me the information would be removed. I just today saw a copy of my personal report and the bogus information is still showing up. My family members are being harassed because they are providing subscribers incorrect information in violation of federal law. My original complaint number with them is ************* remove the bogus email address from my information ASAP

  Business Response

  Date: 12/27/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 26, 2022 To Whom This May *************** 12, 2022, I received a letter from the Federal courthouse stating they do not report bankruptcies to the credit bureaus nor to any other individuals. This being the case, How did the credit bureaus verify my bankruptcy as 100% Accurate. They never did a fair investigation according to the 15 USC ******* USC **** section 603(3)(E) states: The term INVESTIGATIVE CONSUMER REPORT means a consumer report or portion thereof in which information on a consumers character general reputation characteristic or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumers credit report obtained directly from a creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer or from the consumer.My rights have been violated several times.The credit bureaus violated my given rights under 15 USC **** According to 15 U.S.C. **** section 602 A. States I have the right to privacy.According to 15 U.S.C. **** section 604 A Section 2 also states a consumer reporting agency cannot furnish an account without written instructions.According to 15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency, if the person knows or has reasonable cause to believe that the information is inaccurate.

  Business Response

  Date: 12/27/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by another company that I needed to contact LexiNexis to have my business verified. I was unsure of why this needed to be done because Ive been in business for 7 years. I called to get my business verified, after feeling uneasy because I NEED this to not be an issue again. Its stopping me from doing business(for the first time ever in 7 years). When I called they required me to give them ALL of my personal information(ss#, birthday, addresss, dl #) saying they had to verify my personal information inorder to verify my business(which to me doesnt make sense). Once they verified my personal they asked for all of my business info(ein, address, business name, my relationship to the business). I gave them the info needed and she says they cant verify my business because the *** and my title isnt matching something. I asked can she tell me what info she has, so I can check and verify it and she wouldnt give me any information. I started to feel like this was a scam because how can I be required to give you ALL of my personal information but you cant even tell me what misinformation you have on MY file. I asked to speak to a manger or someone in a higher position, she wouldnt transfer me or give me a way to contact anybody to get my questions answered. With so much scamming going on, and LexiNexis not being a company Ive EVER heard of before, this is bothering me because ALL of my personal and business information has been given to this person. They also requested I send in tax documents and IRS forms saying this was the only way to get verified. I just dont understand this, and why its even an issue when I literally have NEVER had an issue with anyone finding my business in the past. Something just doesnt seem right and Im not comfortable. I need my business verified, or atleast to know what information they have so I can correct it so it doesnt happen again.

  Business Response

  Date: 12/22/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 12/22/2022. Please be advised that LexisNexis has carefully reviewed Latristian ******** concerns and will provide a response directly to *************************** via mail to the address provided in this complaint. If *************************** has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:12/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am both confused and furious by what the credit reporting agencies are showing on my credit report. I recently wanted to check on my information to make sure there wasn't anything inaccurate and see that a bankruptcy from 2017 is reporting. I immediately contacted my attorney who told me originally bankruptcy and any account associated with it cannot be shown on my credit report and to contact the court. I then went down to the ** District Court in ******, ** and asked for documentation that they send to the credit bureaus without my consent. The young lady was very professional and told me they get these questions 100s of times a month but they do not supply information to any credit bureaus because it's a violation of the privacy act and that's all she could tell me. I am ready to have my attorney file suit because this is ridiculous. I have not given Lexis Nexis, it's affiliates, or any other business permission to report ANY private information and demand it be removed in the next 30 days. I don't understand how any company has the audacity to violate a law abiding citizen's rights. If this can't be resolved timely I will move forward with filing suit in my local federal court.

  Business Response

  Date: 12/15/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 12/15/2022. Please be advised that LexisNexis has carefully reviewed ******************************* concerns and will provide a response directly to *************************** via mail to the address provided in this complaint. If *************************** has any further questions for LexisNexis, he may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:12/15/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was Denied A checking account from farm *********** on October 26, 2022 because I told told by the bank that my social security number that I provided is list as deceased from LexisNexis which is completely false!So I did went down to my local social security office and they have give me a letter to verify that I am not deceased, see enclosed letter.So I call and disputed it with LexisNexis , provided them with a my driver license and social security copies and ********************** told me that it was verified it and continue to report me as deceased and I have lost opportunities to obtain credit.Lexisnexis case number ******** I called LexisNexis on 12/13/22 and was told that the Deceased Notation {************************* *** ************ *************************** ************** ************************* ** ***********} were reported by *******, But I called Equifax on 12/14/22 was told that my personal credit file is ok there is no deceased notations on my file or reported by them.******* told me to call LexisNexis again because they couldnt assist **** wish to resolve this discrepancy otherwise I will pursuit Lawsuit!

  Business Response

  Date: 12/15/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 12/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Until i get proof in writing that the incorrect information or discrepancies are removed from my LexisNexis report i can't accept this reply and the deceased notation REMOVED 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 05/19/2023

  LexisNexis Risk Solutions Inc. takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (‘BBB’) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.  We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumer’s data safe.  
  
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.

  Customer Answer

  Date: 06/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  
  
  Sincerely,
  
  
  ***** *******
  
  
  
  
  
  
  
   
  
  
  

• Initial Complaint

  Date:12/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to a one-year subscription at $108.88 per month. The corporation snuck a four-year clause into the adhesion contract. A term of four years was not disclosed or discussed during the negotiations. Now it is also trying to raise the monthly fee, in violation of the contract terms. Any clause that allows increases was also not disclosed during the negotiations.

  Business Response

  Date: 12/13/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 12/13/2022. Please be advised that LexisNexis has carefully reviewed ************************************* concerns and will provide a response directly to ********************************* via mail to the address provided in this complaint. If ********************************* has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My auto insurance carrier raised my rates by 50%. I shopped around and found insurance with a well known carrier for 70% less. However, I was turned down at the last minute because they received a report from LexisNexis which showed I had 7 claims over the past 7 years, which exceeded their threshold of 6. I requested a copy of this report and found that 6 of the claims were glass claims, including 2 chip repairs at $60, two windshield replacements, and two $0 claims that I never made and, obviously, were never paid out. There was one other claim that was several years old but still showed up. I requested that the old claim and the two erroneous claims be removed. They said they could file a **************. I received a report back a few weeks later that said all three claims could not be verified. I called to confirm that these claims had been removed from my claims history, and was told they were not. If I wanted LexisNexus to remove them they would have to process another dispute. I received a letter saying that once again these claims were unverified. I called once again and was told that the three claims were still in my record. I asked why since they could not be verified. I was told that I could do another dispute! After much back and forth, I found out that another letter was on its way to me explaining that the three claims were remaining on my report because my current Insurance provider told LexisNexus that they were legitimate. I asked how they could verify something that happened prior to me having any relationship with me and two claims that never happened, and I was told that LexisNexus does not verify the accuracy of the information, they just incorporate whatever the insurance company tells them without confirming it is accurate. So my insurance company can report erroneous claims, and LexisNexus will include them in my report, making me unisurable by anyone else. This is not fair nor legitimate.

  Business Response

  Date: 12/12/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:12/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/14/2022 I sent a request to the court bankruptcy to supply me information stating whether they submit my bankruptcy information to the credit bureaus. They sent me a letter back stating they never sent anything to any credit bureaus so I asked LEXIS-NEXIS to remove the information that they supply to the credit bureau without my permission they never did so thats the reason why am asking to Better Business Bureau to stand in the gap and make them do the correct action.

  Business Response

  Date: 12/06/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 12/5/2022. Please be advised that LexisNexis has carefully reviewed ********************'s concerns and will provide a response directly to *************************;via mail to the address provided in this complaint. If *************************;has any further questions for LexisNexis, they may contact us by phone at *************. The LexisNexis Consumer Center's hours of operation are Monday -Friday from 8am to 7pm Eastern Time.