We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Publishers

LexisNexis

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers.

Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LexisNexis has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 768 total complaints in the last 3 years.
    • 350 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive become aware that LexisNexis Phone Finder has inaccurate information. Im trying to figure out how to get it updated. Can you help me have someone contact me to go over what I need to do to have my phone numbers on *********** corrected?

      Business Response

      Date: 12/05/2022

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 12/5/2022 . Please be advised that LexisNexis has carefully reviewed **********'s concerns and will provide a response directly to **************** via mail to the address provided in this complaint. If **************** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:12/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It says I have had a car accident according to their auto history report, which *** never had. I contacted ***** before, they had made a mistake with reporting my name to you guys, which was not me at all. They told me they had made the correction already. I need to have that record deleted.

      Business Response

      Date: 12/05/2022

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 12/5/2022. Please be advised that LexisNexis has carefully reviewed ******************************* concerns and will provide a response directly to *************************** via mail to the address provided in this complaint. If *************************** has any further questions for LexisNexis, he may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:12/01/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a marriage license through ********* and it was never delivered. They have been no help in resolving the issue.

      Business Response

      Date: 12/02/2022

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:12/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LexisNexis provided information to Equifax and Experian verifying a ******** public record of bankruptcy under my name from 2013. The ******** Bankruptcy does not verify with any credit Bureaus or consumer agencies. LexisNexis is reporting inaccurate/false information and I demand the bankruptcy record be deleted from their system.

      Business Response

      Date: 12/02/2022

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:11/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/20/21 I signed up w/Lexis and entered into my 1st contract w/their **** **************** When I inquired with Lexis, I was informed I would receive "public records" search. My application was denied. I was going to cancel my subscription w/Lexis since Lexis failed to inform me that "public records" search would be contingent on a subjective review. I got connected w/Lexis's **** ************************ I told him I was open to other options to supplement the "public records" that I would not be receive. I signed an updated contract on 3/31/22. From then, my access to login has always been interrupted and Lexis failed to confirm my balance so I could pay. 4/05/22 I emailed **** that I didn't have access. 4/13/22 I emailed **** I didn't have access to the entire practical guidance. 5/06/22 I emailed **** that my account balance was supposed to be adjusted because I didn't have access to "public records." 5/16/22 **** said my balance was $0.00. 5/19/22 I emailed **** that I didn't have access to login again. 5/27/22 I emailed **** that I was locked out of my account. 6/07/22 I emailed **** I am forwarding him my invoices to make sure they're correct. I still haven't had access to Lexis for the last couple of months. 8/18/22, I emailed **** stating the invoice was never corrected and by this point I want to CANCEL. 8/24/22, ******** ********* ******* emailed me asking if the charges were valid b/c the account was 54 days late. I emailed **** on 8/30, 9/07, 09/13 to answer ********'s email with NO response. 8/30/22 emailed ******** asking if the credits were applied. She didn't reply until 9/21/22. 9/27 I emailed ******** stating the invoice is incorrect. 9/27/22 **** replied listing all the credits and said he's waiting to hear back re: $163.80. 10/05 & 10/07 & 10/10I emailed **** about the $163.80. 10/11 **** said he would send me a screenshot w/the changes, but never received it. 10/13 emailed *************** that I needed the screenshot b/c didn't have access to research that day.

      Business Response

      Date: 11/28/2022

      Tell us why here...This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

      Customer Answer

      Date: 12/05/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      I would like LEXIS to respond to my complaint. Instead, they are asking that I send them a separate email, which I have already tried doing on multiple occasions. If LEXIS does not respond to my complaint through BBB, I am concerned they will continue to either ignore or seriously delay in responding back to me. I have submitted everything and all the information to LEXIS through BBB.  

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

      Business Response

      Date: 01/03/2023

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office on 12/30/2022. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:11/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 7, 2022, I sent a letter to the courthouse asking do the report bankruptcies to the credit bureaus and I got a letter stating They do not report any bankruptcies to anybody AND that they could not locate a bankruptcy under my name." If this is the case. How did Lexis Nexis verify my bankruptcy as 100% Accurate. They never did a fair investigation according to the 15 USC ****. 15 USC **** section 603 (3)(E) States; The term investigative consumer report means a consumer report or portion thereof in which information on a consumers character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumers credit record obtained directly from a creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer or from the consumer.They also violated my rights numerous times. The credit bureau violated my given rights under 15 USC ****. According to: 15 U.S.C **** section 602 A. States I have the right to privacy. According to: 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions According to: 15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

      Business Response

      Date: 11/18/2022

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 11/17/2022.  Please be advised that LexisNexis has carefully reviewed *************************** concerns and will provide a response directly to *********************** via mail to the address provided in this complaint. If *********************** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:11/10/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a dispute case back in June 2022 about misinformation and defamation within my AutoInsurance claims made by *************************** This has impacted my ability to get insurance in a fair market price because of their false claims which I had asked for proof that what was said and made is true and is not hearsay.I have asked LexisNexis to remove this information that ************************** put on my profile - which the response I receive is that they will dispute this information for me, but I NEVER receive anything that shows proof of what ************************** is stating to be true and this has been on going with multiple attempts with LexisNexis.06/14/2022 - was when I first reached out to LexisNexis 07/20/2022 - more than 30 days later - responded with Incident 220720-000239 - with a form I had to fill out and send back in.09/15/2022 - contacted LexisNexis again - advising it had been more than 60 days since my first inquiry with no proof from ************************** and no resolution to removing false/misinformation/defamation remarks on my report - New Incident ID - ************* I responded with I will gladly verify my information on the phone with them - never received a call back from LexisNexis.Called into LexisNexis again - on 10/31/22 for 29 minutes - advised they would dispute again on my behalf - I asked LexisNexis to remove it from my file and it had been over the 30 days required - they said they had to dispute it with ************************** - I am at a loss and this misinformation from ************************** needs to be entirely expunged from my records.

      Business Response

      Date: 11/11/2022

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:11/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been trying to get a copy of my business profile report from this company since 11/3/22. Ive spoken to about 5/6 agents where 3 actually hung up on me. I was informed to provide documents in order to receive my report. what was requested was, ID, EIN #, Proof of business location and Article of Organization. I submitted my article of organization 2xs with the agent not knowledgable in knowing what the document looks like. I have to get it notarized just for it to be accepted. *** moved to a different state and have been trying to update my business address, in which I provided lexis nexus a copy of a notarized **** address form showing my business name, address & my name. I spoke with a agent last nighty when then continue to tell me I need to submit one more document which is a bill showing my business address. I provided them with a xfinity bill showing the address which matches the **** notarized form and was told by the agent I need to have my business name on the **** (it shows my name " the owner" of this business)

      Business Response

      Date: 11/10/2022

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:11/02/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lexis Nexis continues to report unverifiable/inaccurate bankruptcies on my report and to experian, transunion, and equifax I previously disputed the 2 bankruptcies being reported with Lexis nexis and was sent this letter I have uploaded in July28th 2022 that they could not verify them with pacer and they have been deleted but they continue to be the data furnisher from the credit bureaus reporting this info is accurate when it is not I demand this be deleted immediately and updated with all 3 credit bureaus.Your agency Violated my rights to privacy. The law you are violating is clearly here. The civil liability law which i will *** under is clearly here.15 U.S. Code **** (a)(4) - Congressional findings and statement of purpose (Consumer Right to Privacy)(a)Accuracy and fairness of credit reportingThe Congress makes the following findings: (4)There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy.Failure to Comply or delete these items 15 U.S. Code ****n - Civil liability for willful noncompliance (a)In generalAny person who willfully fails to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of(1)(A)any actual damages sustained by the consumer as a result of the failure or damages of not less than $100 and not more than $1,000;15 U.S. Code ****o Civil liability for negligent noncompliance-(a)In general

      Business Response

      Date: 11/03/2022

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 11/02/2022. Please be advised that LexisNexis has carefully reviewed *************************' concerns and will provide a response directly to ************************* via mail to the address provided in this complaint. If ************************* has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

      Customer Answer

      Date: 11/21/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:10/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FULL NAME: *************************** DOB: ********* ADDRESS: *************************************************** PHONE NUMBER: ************ Company is reporting INCORRECT personal addresses on my report. I have only lived at the current address and have lived here for 22 years. I have never lived in the ***************** or any other state in those years (2000-current). I have also only worked for Royale Nationwide Limousines since ****. All incorrect employment information should be removed My only phone number ************** should be listed.Enclosed please find:1)Copy of Drivers License *************** of Old Drivers License Inaccurate information on my report is a VIOLATION OF MY RIGHTS.COMPANY SEND UPDATED REPORT AS CONFIRMATION.

      Business Response

      Date: 10/27/2022

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 10/27/2022. Please be advised that LexisNexis has carefully reviewed ******************************* concerns and will provide a response directly to *************************** via mail to the address provided in this complaint. If *************************** has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

      Customer Answer

      Date: 11/05/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

      This is not an answer to my complaint at BBB 

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

      Business Response

      Date: 11/18/2022

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 11/16/2022. Please be advised that LexisNexis has carefully reviewed ******************************* concerns and will provide a response directly to *************************** via mail to the address provided in this complaint. If *************************** has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    LexisNexis is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.