Business Profile

Publishers

LexisNexis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

768 total complaints in the last 3 years.
350 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In accordance with the Fair Credit Reporting account **************** #****************, has violated my rights. 15 U.S.C **** section 602 A. States I have the right to privacy. 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions. The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal and household purposes. You and your inaccurate reporting have damaged my livelihood. In addition the *** publication **** (attached below) has stated that a charge-off is considered gross or ordinary income under Federal law, therefore a credit reporting agency is not legally allowed to report income on my credit report. ****** does not get reported on any consumer reports which therefore makes the reporting of this account as inaccurate and violates my rights as a consumer protected under 15 U.S.C **** s-2.
Business Response
Date: 10/26/2022
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 10/26/2022. Please be advised that LexisNexis has carefully reviewed *********************** concerns and will provide a response directly to ******************* via mail to the address provided in this complaint. If *******************;has any further questions for LexisNexis, he may contact us by phone at *************. The LexisNexis Consumer Center's hours of operation are Monday -Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:10/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on January 01, 2022 I mailed a letter to the ************* BANKRUPTCY ***** NORTHERN ********************, asking do they report bankruptcies to the credit bureaus OR any Consumer reporting agencies and the ***** sent me a letter back stating that "They do not report any information to the Credit bureaus and they are not responsible for verifying or validating Information from consumers credit files. So how did LEXIS NEXIS verify this allege bankruptcy as a 100% ACCURATE. LEXIS NEXIS violated my Federal given rights under 15 USC ****.According to the ***** 15 U.S.C **** section 602 A. States I the Consumer have the right to privacy.According to the ***** 15 U.S.C **** section 604 Section 2: it states a consumer reporting agency CAN NOT furnish a CONSUMER REPORT without written instructions OF THE CONSUMER TO WHOM IT RELATES.According to the ***** 15 U.S.C ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any ************************* if the person knows or has reasonable cause to believe that the information is inaccurate. So now since LEXIS NEXIS Can not provide with the Permissible purposes document that shows that I the consumer give them written instruction to furnish,Publish or sale my consumer report to anyone. they have just committed AGGRAVATED IDENTITY THEFT.According to: 18 U.S.C **** - AGGRAVATED IDENTITY THEFT (A); Whoever, during and in relation to any felony violation enumerated in subsection (c), knowingly transfers, possesses, or uses, without lawful authority, a means of identification of another person shall, in addition to the punishment provided for such felony, be sentenced to a term of imprisonment of 2 years. I also contacted PACER and they told me that the information may not be a 100% ACCURATE therefor they can not PROPERLY VERIFY This account as ACCURATE. and they do not give out Information on Bankruptcies.
Business Response
Date: 10/26/2022
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 10/25/2022. Please be advised that LexisNexis has carefully reviewed *********************** concerns and will provide a response directly to ******************* via mail to the address provided in this complaint. If ******************* has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:10/19/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
LexisNexis posting false and damaging information to my auto insurance account and public record. Please see letter drafted to Lexis Nexis. Additionally, ************* searches shows other law suits for the same issue against LexisNexis (including the selling of personal information). Further research shows LexisNexis is a subsidiary of a by a larger company RELX, which is owned by *************. Critical U.S. agencies and companies use the data LexisNexis sells. Examples are Legal databases (Westlaw, Lexis, etc), State *************************** nearly all ******************* The critical information LexisNexis sells directly affects consumers insurance rates, public record information, security clearances/investigations, and ultimately jobs and lives. LexisNexis does NOT check their data (even reports false data not using people's full names...nor validating with SSN or even Driver's License Numbers.) Ultimately, all collected information (keeping in mind this information affects Federal officers with active security clearances) could end up in the hands of ************* and other countries.
Business Response
Date: 10/19/2022
This correspondence is in response to the complaint LexisNexis Risk Solutions **** 10/19/2022. Please be advised that LexisNexis has carefully reviewed ***************************** concerns and will provide a response directly to ***********************; via mail to the address provided in this complaint. If ************************* has any further questions for LexisNexis, he may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 10/27/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I have yet to receive any correspondence from LexisNexis in response to resolving their fraudulent claims against my identity. Please leave this case open.

V/r

************** *******
*************************
************

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Customer Answer
Date: 11/29/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

*****,

I would like you to please reopen this case. I am glad they fixed the error in their system; however, LexisNexis still failed to answer how they will prevent this issue from happening again. They made this mistake 4 different times so precedence has shown that this mistake will continue to be made every time this other ******* (that is not me) has some violation.

V/r

***********************

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 12/02/2022
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer. We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Initial Complaint
Date:10/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
LexisNexis is reporting fraudulent data to CLUE and in turn it is affecting my insurance rates in a negative way. Tried to contact them via Phone, Webpage. Got a response via mail that they cannot accurately identify me but they have my full name including a rare middle name and sent the mail to my correct address. Finally made phone contact and they said they needed a bill of some sort to identify me. Did that, then they said the dispute was resolved, No answer as to how. Further phone calls only lead to the person saying that their system is down.
Business Response
Date: 10/19/2022
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 10/19/2022. Please be advised that LexisNexis has carefully reviewed *************************'
concerns and will provide a response directly to ************************* via mail to the address provided in this complaint. If ************************;has any further questions for LexisNexis, he may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 10/20/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Here is the response I got from them and my answer to them. How can they continue to say they cannot resolve the dispute because they cannot accurately determine who I am when I have sent them EVERYTHING they have asked me to send. Please have them read the full response below

Funny that you have my full name, including rare middle name, my address, my SSN and a CURRENT electrical **** with my name and my CURRENT address AND phone calls documenting that you have all of these items but you still send an email stating, Unfortunately, we are unable to authenticate your identity. LexisNexis has initiated the reinvestigation process for the data you disputed, however until your identity is authenticated, we cannot provide you with details of the reinvestigation. How do you consider yourselves a viable business

****************

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In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Customer Answer
Date: 11/02/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

They have sent me ANOTHER letter that says they STILL cannot accurately identify me. They have EVERYTHING ANY responsible business would need yet they cannot seem to be able to do their job, but they sure can provide information to the insurance companies about me, though they cannot accurately identify me. Ask them what else they need.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 11/18/2022
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 11/16/2022. Please be advised that LexisNexis has carefully reviewed *************************' concerns and will provide a response directly to ************************* via mail to the address provided in this complaint. If ************************* has any further questions for LexisNexis, he may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:10/18/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Incorrect Reporting on my credit report
Business Response
Date: 10/19/2022
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 10/18/2022. Please be advised that LexisNexis has carefully reviewed *****************************' concerns and provided a response directly to ***************************** via mail to the address provided in this complaint. If ***************************** has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:10/18/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter today from LexisNexis stating I have a "report of negative information added to my file". It is in reference to my credit report. When I have had an issue with my credit report I am always contacted by TransUnion or Experion. I never knew LexisNexis existed before today. I feel there is a BIG RED FLAG concerning this company and feel that they are just phishing for personal information like my SSN or DL numbers. I do not trust LexisNexis and would implore others to be very careful with your private information. Considering this company is not accredited with the BBB and reading some of the recent complaints along with the fill-in-the-blanks responses I will not be giving LexisNexis anything.
Business Response
Date: 10/19/2022
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 10/18/2022. Please be advised that LexisNexis has carefully reviewed ***** Every's concerns and will provide a response directly to ***** Every via mail to the address provided in this complaint. If ***** Every has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:10/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lexis nexis - made false reports to geico and progressive car insurance that I had two separate accidents in 2021- that literally never happened with me as a driver like they reported- this has caused my insurance rates to go.
Business Response
Date: 10/17/2022
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 10/14/2022. Please be advised that LexisNexis has carefully reviewed ***************************** concerns and will provide a response directly to ************************* via mail to the address provided in this complaint. If ************************* has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 10/25/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I Received a response from the business stating they could not verify my identity although they verify my identity enough to add incorrect information to my insurance/credit report
In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 11/03/2022
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 11/03/2022 Please be advised that LexisNexis has carefully reviewed ***************************** concerns and will provide a response directly to ************************* via mail to the address provided in this complaint. If ************************* has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:10/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was shocked when my homeowners insurance company told me that a rate increase was due to data received from this company. I have never filed a claim and my credit score is 843. Clearly, their algorithm is flawed. After a 30 minute phone call with a heavily-accented representative, I found that algorithm elements conflict with one another - i.e., I was scored down for not having enough department store accounts, etc., but having more accounts also decreases your score. I grew tired of waiting for the representative to check each item, putting me on lengthy holds each time, so I ordered the online report. After waiting almost 2 weeks to receive it, the code did not work. Why ************* me the report, as advertised, rather than a one-time, very long URL and a code that does not work? Clearly, this company wants to place as many obstacles as possible between hardworking consumers and information compiled against them by a for-profit cabal. I have filed yet another online request for my report. This is truly infuriating.
Business Response
Date: 10/13/2022
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 10/21/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

*

******************************************

****************************
*** ********** **** **
I received a message that my complaint has been closed. This complaint was closed prematurely. I wish that it be re-opened. I did not respond to the message since I was waiting for LexisNexis to contact me. This business has NOT contacted me to attempt resolution, contrary to its message that it was "investigating" the matter. Similarly, it has failed to provide the copy of the True Risk report it promised. I do not want another faulty URL. I want a digital copy of the report emailed to me. This has not occurred.

As mentioned above, the issue is with the True Risk product, which LexisNexis is marketing as a third party vendor to insurance companies, including my homeowners' insurance provider, Tower Hill. Many, but not all insurance carriers are opting to use this product, which is faulty. I understand from a reputable insurance provider that they are looking in to perhaps using this product since competitors are doing so, but that, with an algorithm which attempts to overfit rather intrusive components to specific consumers, insurance companies opting to use this product are doing so at great risk to themselves.

Not only do I wish this complaint reopened, pending individual contact with me, the affected consumer, but I wish for LexisNexis to explain use of its faulty algorithm which has lowered my insurance score due to conflicting factors in its algorithm, in light of the facts that I have never filed a homeowners insurance claim, I am consistently employed, and I have an 846 credit score.

Thank you. I look forward to corrective action, and I look forward to hearing from you and LexisNexis further. I am also contacting my state's ********** of ********** which decides whether third party insurance products are legally operable in the state of *******.

Sincerely,

*********************
************
]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************

Business Response
Date: 07/18/2023
LexisNexis Risk Solutions Inc. takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (‘BBB’) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer. We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumer’s data safe.

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.

Customer Answer
Date: 08/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: the specific concerns detailed in the original complaint and numerous responses here have not been addressed.

[Your Answer Here]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** ******
Initial Complaint
Date:10/11/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
September 25 2022, I sent a letter to the courthouse asking do the report bankruptcies to the credit bureaus and I got a letter stating They do not report any bankruptcies to anybody. So if thats the case. How did the credit bureaus verify my bankruptcy as 100% Accurate. They never did a fair investigation according to the 15 USC ****. 15 USC **** section 603 (3)(E) States; The term investigative consumer report means a consumer report or portion thereof in which information on a consumers character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumers credit record obtained directly from a creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer or from the consumer.They also violated my rights numerous times.The credit bureaus violated my given rights under 15 USC ****. According to: 15 U.S.C **** section 602 A. States I have the right to privacy.According to: 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions According to: 15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Business Response
Date: 10/17/2022
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 10/14/2022. Please be advised that LexisNexis has carefully reviewed *************************** concerns and will provide a response directly to *********************** via mail to the address provided in this complaint. If *********************** has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:10/07/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, They continue to report incorrect mislead unverified information from my report, please remove the following account since is not mine or had one account similar to this. TU, EXP, AND EQUIFAX, stating that you provide the following information and that's the reason is that they reporting under my credit report because they pulled the data from you. Remove the following account from my report. Reference number **********
Business Response
Date: 10/07/2022
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 10/07/2022. Please be advised that LexisNexis has carefully reviewed ***************************; concerns and will provide a response directly to *************************;via mail to the address provided in this complaint. If *************************;has any further questions for LexisNexis, he may contact us by phone at *************. The LexisNexis Consumer Center's hours of operation are Monday -Friday from 8am to 7pm Eastern Time.

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