Business Profile

Publishers

LexisNexis

Headquarters

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Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

772 total complaints in the last 3 years.
350 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I first found out about this problem when signing up for CLEAR (which uses LexisNexis data) a few months ago. During this, they used questions regarding my husband - not me. Upon realizing that my data was incorrect, I filed for my data file twice via the LexisNexis site.Both times, I received a letter in the mail stating they "could not verify my identify" and to call them or file for a new report online.I contacted LexisNexis via phone multiple times, and via email more than 5 times. (screenshots of the emails are attached)Every email is an auto-response telling me to call their number and "a representative will be happy to assist you."However - when you call the ***** number there is NO way to get in contact with a representative. I've used every single touch-dial option, pressed 0, pressed *, pressed #.I simply want my data issue resolved - this is a clear breach of security to be asking questions that are not about me, and then be unable to get my own data file.For background, I got married and changed my name in July 2022, so I suspect they simply "can't verify my identity" due to that. BUT I even submitted my social security number, and they're still unable to verify me.To be unable to reach customer support is absolutely irresponsible and a security risk.
Business Response
Date: 10/03/2022
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 10/03/2022. Please be advised that LexisNexis has carefully reviewed ***************************** concerns and will provide a response directly to *****************************;via mail to the address provided in this complaint. If *****************************;has any further questions for LexisNexis, she may contact us by phone at *************. The LexisNexis Consumer Center's hours of operation are Monday -Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 10/05/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and will await formal correspondence by US Mail. Should that not be received, I will re-open this filing to resolve.

Sincerely,

*****************************
Initial Complaint
Date:09/28/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
You are reporting fraudulent information that should be deleted. This company is also in violation of 15 usc ****A(4) consumer right to privacy, you infringed upon my right to privacy when you reported non public information. According to 15 usc ****a(q)(3) the term Identity theft means a fraud committed using the identifying information of another person. Pursuant to 15 usc ****b(2) you need my written consent to furnish a consumer report. If you do not have my written consent this means that you stole my identity and that you are a reseller as defined by 15 usc ****a(u) in which you phished my information. As a reseller you also violated 15 usc ****e(e). According to 15 usc ****c-2 this information should be blocked. Furthermore, they violated 15 usc ****a(2)(A)(i) which states that a consumer report should exclude information that contains transactions between the consumer and the person making the report. The term "person" is defined under 15 usc ****a(b). The transaction is my payment history which led to the bankruptcy! In conclusion, according to 15 usc ****s-2(a) (7)(A)(i)(B)(i) you are in violation because you failed to provide notice of negative information in writing prior to furnishing negative information. Instead of seeking monetary relief which I am due pursuant to 15 usc ****n and 15 usc ****o. I will settle for the immediate deletion of the account below from my consumer report as my remedy, without delay or rebuttal. Please beware I have also file complaint with Attorney General of ********. To this letter I have attached the correspondence from the ** court stating they do not furnish anything to CRA, and I have evidence that shows Lexis Nexis has violated my consumer rights labeled "exhibits"!
Business Response
Date: 09/29/2022
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 10/04/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

this is a stall tactic

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business Response
Date: 11/03/2022
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 11/03/2022. Please be advised that LexisNexis has carefully reviewed ******************************* concerns and will provide a response directly to *************************** via mail to the address provided in this complaint. If *************************** has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 11/18/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************
Initial Complaint
Date:09/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lexis Nexis is providing misleading instructions to resolve system errors. To gain access to your file, submit a request, wait for PIN in the mail, once PIN is validated then I am assuming you have access. When the provided PIN does not validate, the instructions state to only way to resolve is to speak with a live representative. The phone number provided ************ connects to a looped recording message with no option to speak with a representative. The other phone numbers including general contact number ************, the prompts for consumer reports transfers the call to the same looping recorded message. How are consumers supposed to resolve issues if Lexis Nexis has made it impossible for you to contact them via phone?
Business Response
Date: 09/27/2022
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 10/04/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: the investigation into LexisNexis processes for consumers has been made difficult to follow coupled with system errors and horrible follow up. This complaint is considered unresolved until Lexis Nexis has investigated and corrected the system issues within their process.

[Your Answer Here]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 10/13/2022
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:09/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is reporting a debt on my credit report that I owe for a debt that is in no relation to me. I asked several years ago for them to resolve this and I was sent paperwork claiming they would have it removed and have yet to do so. The person with this debt is not me and I want it removed. This company is fraudulent I believe and this report has caused me to be declined on a credit card Help please
Business Response
Date: 09/20/2022
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 09/19/2022. Please be advised that LexisNexis has carefully reviewed ***************** 's concerns and will provide a response directly to *****************; via mail to the address provided in this complaint. If ***************** has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:09/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello my name is ************************* and I am submitting this complaint without error or influence of any third party agency. Please see my attached documentation as it contains my request. Please meet my demands within 4 business days. Thank you for your timely compliance.
Business Response
Date: 09/19/2022
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 09/16/2022. Please be advised that LexisNexis has carefully reviewed *************************' concerns and will provide a response directly to ************************;via mail to the address provided in this complaint. If ************************;has any further questions for LexisNexis, she may contact us by phone at *************. The LexisNexis Consumer Center's hours of operation are Monday -Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:09/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lexis nexis Violated my rights to privacy and violated permissible purpose by collecting information in regarding my bankruptcy from Pacer an *************** base. Experian and ******* stated it in the letter I received in the mail. Lexis Nexis admitted to getting my information from Pacer.
Business Response
Date: 09/14/2022
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:09/08/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
08/24/2022 I sent LexisNexis a copy of a Pacer report the show inaccurate information about dates on some information that they furnished on my file they keep saying that its 100% accurate and its not so being that its not 100% accurate I want it removed immediately its no time to update or to correct it.To remove personal information that I dont not want on my credit report. According to the fair credit reporting act 12 USC ****. I have the right to privacy.Also according to 15 USC ****. No financial institution is not suppose to share my information to third party people.These are clear violations of my my federally protected consumer rights.
Business Response
Date: 09/08/2022
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 09/08/2022. Please be advised that LexisNexis has carefully reviewed ***********************'s concerns and will provide a response directly to ************************ via mail to the address provided in this complaint. If ********************** has any further questions for LexisNexis, he may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:09/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
LexisNexis as the insurance reporting company has repeatedly not been helpful in resolving my issues but continually just sending me the same information without truly analyzing the info. I have spent at least 5 phone calls and lots of time to dig up for myself how and what to do to get 2 at fault car accidents where I was not the driver of record, not married to the driver of record at the time, did not live in the same state,never was a passenger in the vehicle yet the accidents were credited to my account and my insurance rates are higher. I am asking that these incidents be expunged from my record immediately and Geico insurance(provider of the driver of record which I also dealt with and need investigating to see who is at fault for this debacle) dealt with as well. At one phone call,they said I was deceased and needed to upload my DL even though they had just sent me a decision letter. Today, they could validate who I was all of a sudden because my address and ss # didn't jive although every other time they were accepted. I have spent I have spent over 3 months on this and it is still not resolved. Please help me and censure these companies to do their jobs properly. Thank you
Business Response
Date: 09/08/2022
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 09/07/2022. Please be advised that LexisNexis has carefully reviewed ******************* 's concerns and provided a response directly to ******************* via mail to the address provided in this complaint. If ******************* has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:09/07/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 1st, 5th and 7th, July 15, 2022 I sent letters all three credit bureaus asking for them to remove bankruptcy off my report. They somehow claimed they verified accurate information yet, failed to respond to my questions of their methods of verification. They responded with getting they information from LexisNexis and ******************************************************** Courts. July 7, 2022, I sent a letter to the District of ********** courthouse asking do they report bankruptcies to any credit bureaus and they immediately sent me correspondence stating that ** Bankruptcy Court do not report or provide information to credit bureaus or any other agencies. So, if thats the case, how did the credit bureau verify a bankruptcy as 100% accurate? The credit bureaus never did a fair investigation according to the 15 U.S.C. ****. 15 U.S.C. **** section 603 (3)(E) States; the term investigative consumer report means a consumer report or portion thereof in which information on a consumers character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he/she is acquainted or who may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumers credit report obtained directly from a creditor of the consumer or from a consumer reporting agency. When was such information obtained? You have violated my rights numerous times. You have violated my given rights under 15 U.S.C. ****. According to 15 U.S.C. **** section 602 A. States I have the right to privacy. According to 15 U.S.C.**** section604 A. Section 2: A consumer reporting agency cannot furnish an account without written instructions. According to 15 U.S.C. **** s-2(A)(10 A person shall not furnish any information relating to a consumer to any consumer reporting agency.
Business Response
Date: 09/08/2022
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 09/07/2022. Please be advised that LexisNexis has carefully reviewed ****** ******* concerns and will provide a response directly to ********************* via mail to the address provided in this complaint. If ********************* has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 09/16/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I responded to every complaint I was supposed to. Last email from you was asking if I heard from LexisNexis I responded no. I even added more images. I clicked no on the app when it asked did they respond via mail as ******************** said via email to BBB That she would be responding to me

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *******

Business Response
Date: 09/19/2022
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 09/19/2022. Please be advised that LexisNexis has carefully reviewed ****** ******* concerns and will provide a response directly to ********************* via mail to the address provided in this complaint. If ********************* has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 10/03/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************
Initial Complaint
Date:09/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to get my Lexis Nexis reports for almost 2 months. I followed all of the guidelines given by their website and was told I would receive instructions in the mail. I did, but of course the links did not work to get me the reports, so I called, and I was told "sometimes that happens, but I can mail you those reports. That was 3 weeks ago. I believe that Lexis Nexis just tries to wear you down with all this bureaucracy, knowing that a lot of people will just give up. I want those reports as promised and an explanation as to why I have to go thru all this time wasting effort, false links on your website, and phony promises that the reports are in the mail.
Business Response
Date: 09/02/2022
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 09/02/2022. Please be advised that LexisNexis has carefully reviewed ***************************** concerns and will provide a response directly to ************************* via mail to the address provided in this complaint. If ************************* has any further questions for LexisNexis, he may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

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