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Business Profile

Publishers

LexisNexis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 773 total complaints in the last 3 years.
    • 350 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      04-16-2035 US BK CT-EAST DIST MIC REFERENCE NUMBER: ********** US BK CT-EAST DIST MIC REFERENCE NUMBER: ********** *********** Violated my rights to privacy. The law you are violating is clearly here. The civil liability law which i will sue under is clearly here.15 U.S. Code 1681 (a)(4) - Congressional findings and statement of purpose (Consumer Right to Privacy)(a)Accuracy and fairness of credit reporting The Congress makes the following findings: (4)There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy.Failure to Comply or delete these items 15 U.S. Code 1681n - Civil liability for willful noncompliance (a)In general Any person who willfully fails to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of(1)(A)any actual damages sustained by the consumer as a result of the failure or damages of not less than $100 and not more than $1,000;15 U.S. Code 1681o Civil liability for negligent noncompliance-(a)In general Any person who is negligent in failing to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of(1)any actual damages sustained by the consumer as a result of the failure; and(2)in the case of any successful action to enforce any liability under this section, the costs of the action together with reasonable attorneys fees as determined by the court. Under 15 US Code 1681a(4) as a consumer I have right to privacy and this bankruptcy must be deleted from my consumer report or i will seek monetary damages in small claims court in my city and state. Also i already sent this letter to the ************************************, ************************, Better Business Bureau, and ************************.

      Business Response

      Date: 04/18/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 04/29/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      I am not satisfied with LexisNexis vague response indicating that a mailed letter will be sent without addressing the core of my complaint. I am asserting my rights as a consumer under the Fair Credit Reporting Act (FCRA), specifically under 15 U.S. Code 1681i, which grants me the right to dispute and request reinvestigation of inaccurate, incomplete, or unverifiable information.


      I am formally disputing the reporting of a bankruptcy on my consumer file. If LexisNexis cannot verify this public record directly with the original furnisherwhich would be the Bankruptcy Courtand not through third-party data aggregation or PACER, it must be deleted immediately under the law.


      Additionally, I believe my privacy rights have been violated, as there is no permissible purpose or proper procedure demonstrated for LexisNexis to maintain or distribute this sensitive information.


      I demand the immediate deletion of this inaccurate and unverified bankruptcy record from my file, as your failure to validate or remove this information within the legally required time frame constitutes willful noncompliance.


      Please provide a written resolution and confirmation of removal within 15 calendar days. If not resolved, I will escalate this matter by filing complaints with the ************************************ (****), FTC, and my State Attorney General.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** *****




       

      Business Response

      Date: 05/14/2025

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 

      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/20/2024 Our home has a claim against it that we didn't make. and it has a 0 deductible, catastrophe - no weather is blank, reason all other and they will not take it off and we are having a hard time getting and keeping homeowners insurance. and we have tried several times. we need a letter stated that it is taken off for the insurance.***** ******* *************************************** is the home owner consumer # ******* case # ******* lexis nexis can some one please help me get this off so i can get insurance on my home

      Business Response

      Date: 04/17/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at *************. The LexisNexis ***************** hours of operation are Monday -Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BBB COMPLAINT: LEXISNEXIS METRO 2 FORMAT VIOLATIONS Im filing this complaint against LexisNexis Risk Solutions (Consumer #*******, Case #********) for multiple willful violations of the Fair Credit Reporting Act and Metro 2 Format requirements.

      Business Response

      Date: 04/17/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 04/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** ******



       

    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My insurance company stated there is extremely negative and wrong insurance information on my CLUE report with my wife. This defective data must be deleted as time is of the essence for all addresses under my name going back 15 years or more. Lastly, I have opted out from any information being disclosed in the furture for **** ******* and ***** *******. We have never lived at these residences and are disabled veterans. We do not even drive. The automobile and homeowners are all defective.

      Business Response

      Date: 04/11/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:04/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a **** complaint in regards to accounts on my report due to human trafficking. I have compressed (due to bbb file size limit) and complied pdf including the following : My license, my social, a utility bill, an NGO letter, and a letter specifying what accounts need to be deleted and all of their variations as well. Please remove this information immediately and remove the identity theft alert as it is making it hard for me to obtain a bank account this way. Also, please email me an updated copy of my report with the aforementioned changes I requested.*** ******* ******************************************************* 03/25/2002 ***********

      Business Response

      Date: 04/11/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lexis Nexis is reporting fraudulent activity and false information to the credit reporting agencies regarding bankruptcies US BKPT CT AL MOBILE REFERENCE #*******HAC US BKPT CT AL MOBILE REFERENCE #*******HAC US BKPT CT AL MOBILE REFERENCE #*******

      Business Response

      Date: 04/08/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed ***** ******* concerns and provided a response directly to ***** ****** via mail to the address provided in this complaint. If ***** ****** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:04/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I asked for my LexisNexis Consumer report and found several incorrect listings. I froze my account and sent them a request to correct the information. This was in late Feb/early March. Today April 7 I received a letter from them stating an insurance company confirmed my information and they were leaving it as is.Excuse me, I am the person of record and provided documentation as such. If I tell them I never lived at the locations listed, you take my word for it, not some insurance company that hasn't insured me in years, and never at that address. One of the addresses doesn't even exist. They have emails that aren't mine, old phone numbers from 20 years ago that are inactive and at 3 addresses I have never resided at in my life, ever.I am very angry about this and I want it corrected, but apparently Lexis doesn't like to ask for any proof from insurance companies on where they got their information. I gave them my driver's license and a signed statement stating they had bad information. Why won't they believe me?

      Business Response

      Date: 04/08/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      ? 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      ? 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 04/14/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      They did not read anything I complained about.  I want the following items removed from my report:

      I do not live at the made up address on Appolosa, it does not exist, and there is no mortgage on said property.

      All emails except ******************** are not mine, please remove

      I have never lived in ********, or *******, and never lived on a street named Eureka, please remove

      Their response was they can't talk to me because of an identity issue. I gave them my drivers license. There is no identity issue, the one property doesn't even exist!

      This is ridiculous 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** ********




       

      Business Response

      Date: 05/24/2025

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 

      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

    • Initial Complaint

      Date:04/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was falsely reported as a driver of a vehicle in ********, a ***** Silverado. Never owned or driven one, nor have I lived in ********. It has caused my rates to go up with insurance companies and even re-disputed this claim 3 times no. No resolution. After doing investigation I found the issue, driver shared same first and last name as me, as well as birthday. I have since paid the raised rates of insurance I am facing and would like a return of payment on this and resolution to clear my name of an accident I was not involved in.

      Business Response

      Date: 04/09/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:04/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A consumer reporting organization may only provide a consumer report in the following circumstances and under no other circumstances, as stated in 15 USC 1681 b(a)(2). Additionally, the consumer to whom the report pertains may only request a consumer report in writing. 15 USC 1681s-2(7)(E) states that the **** does not require a financial institution to provide the *** with any negative information. According to Section 602 of 15 *** 1681, I have the right to privacy. Section 607 of 15 *** 1681e mandates that credit reporting organizations set up appropriate protocols to prevent violations of Section 605 of 15 USC 1681c and restrict the use of consumer reports to those specified in Section 604[1681b] of this law. Federal law is not superseded by state law.

      Business Response

      Date: 04/05/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My insurance was given a report from Lexisnexis that said our son was in a car accident and this caused our insurance to go up. Our son was not in a car accident and we were told to request a report from this company. We called and were told that after ******************************************** the mail. We never received the report. My husband and son called and were both hung up on. This company is doing nothing to help with the mistake that they made and it is costing us extra $$ on our insurance premiums.

      Business Response

      Date: 04/04/2025


      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

      If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    LexisNexis is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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