Complaints
This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 519 total complaints in the last 3 years.
- 219 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/07/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for the lifemd weight loss program 2 days ago. The advertisement of lifemd and the whole process of creating an account on their weight loosing program was on the assumption to have the medication was included. After paying 400 dollars on the program, I found out the medications was not included, and the 400 dollars were just sign up fee. I contacted the program and was out on hold for 3h on their customer support. I think they are deliberately trying to deny my cancellation. I want my money back from the fake advertisement .Business Response
Date: 08/27/2024
Re: BBB Case # ********
Dear *** or Madam:
We write in response to the above-referenced complaint.
The customer, *******************, enrolled in a ******************** subscription telehealth program on August 5, 2024. The subscription terms, to which ******** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.
On August 21, 2024, ******** spoke with a LifeMD customer service agent. The ******************** agent more fully explained the terms of the telehealth program to ********. As a result of that discussion, ******** affirmatively stated that she would like to continue with and remain in the program with LifeMD.
Given the full explanation of the telehealth program and retention of the customer, we consider this complaint resolved. LifeMD
LifeMD
Initial Complaint
Date:08/02/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Took 12 business days to ship med. ***** page doesnt show clear proof of actually looks like the box is still in a car, called fed ex at 1322 (package delivered at 11:32- looks like the picture was taken in a car seat). I reported the issue they sent me back to LifeMD. I was told (after paying 390, and 130ish for the med) it would be ANOTHER ***** business day for a decision, I might have to pay for replacement.Business Response
Date: 08/22/2024
Re: BBB Case # ********
Dear *** or Madam:
We write in response to the above-referenced complaint.
The customer, *****************************, enrolled in a ******************** subscription telehealth program on July 14, 2024.
Thereafter, on July 16, 2024, ******************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship.
On August 1, 2024, 12 business days after her initial appointment, the medication shipped and was delivered on August 2, 2024.
On August 4, 2024, ******************** contacted LifeMD regarding having not received the order, despite ***** tracking showing that it had been delivered. We also received an image from ***** tracking, which raised concerns of her order not being properly delivered.
On August 8, 2024, a replacement order was placed with the fulfillment pharmacy and the replacement order was again confirmed on August 12, 2024. ******************** should expect to receive the replacement order of medication on or by August 30, 2024.
Given this clarification and the issuance of a replacement order, we consider this complaint to be resolved.
LifeMD
Initial Complaint
Date:08/01/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Into rate is for Apt only (miss leading) if you want to CXL you have 30 days but u dont know this. order placed with another 100 bill, not knowing its an "into" rate only & additional to the 387 you just spent on appointments. 2nd apt is error out due to they not knowing how time zones work. East, MST and AZ time are not all at 10 am on same tine (ever) Then after a re-schedule, I get my 2 order placed and the into rate is over and the regl price is in and then they increase the dose. but not not supply so you run out 2 times faster making you go off the product and it stops working. Dozens of ********** later only getting the run around, Im sorry we have growing Pains Medication missing App dont work, Can make apt no calls return, vendor issue 7 dats in *** is now 5 weeks in July to get things - maybe. then they want to increase dosage & cost since you not loosing weight but it is because I have not got my MEDS right once, not that Im not taking them IM & calls again with run around & arguing only 2 find Im telling the truth w/someone who looks. I give them 1 chance more to make it right they say sorry here is 2 more months of apt for free but App doesnot work so it is pointless but I accepted it as they say fix is roiling out. I get miss ************* the next month too to be PROactive & CSR see BOTH orders on screen. Ok... well 1 week later I get 1 but I dont get then 2nd even tho Im charged for both. Back to IM & Calls with a run around finally I get someone who looks at my ***************** & sees Im shorted again. I ask for a refund as not 1 thing I have gotten from them is correct, the price I agree to into beginning, on time, product either doesnt work or due to the weeks of going on&off product I get no results. I ask 4 refund Im told-the "system" (computer) wont allow it, then get me a human that is a manager that can override - bait and stitch pricing @ CXL I was told I got 3 month refund in ***** **** not showing a refundBusiness Response
Date: 08/13/2024
Re: BBB Case #********
Dear *** or Madam:
We write in response to the above-referenced complaint.
The customer, *************************, enrolled in a ******************** subscription telehealth program on April 4, 2024.
Thereafter, on April 19, 2024, **************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship.
On May 3, 2024, 10 business days after her initial appointment, the medication shipped and was delivered on May 4, 2024.
Thereafter, on May 16, 2024, **************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship.
On May 30, 2024, **************** contacted LifeMD regarding his medication order that was placed on May 16. Information was provided by a LifeMD agent that the order was approved on May 22, 2024. The reason the order took 4 business days to approve was due to the preparation and handling required to ensure the medication meets the highest quality standards before it is dispatched.
On June 7, 2024, 16 business days after the May 16th appointment, the medication shipped and was delivered on June 8, 2024.
On June 5, 2024, **************** contacted LifeMD and requested a refund and cancellation of his subscription.
LifeMD processed cancellation of his subscription and issued a full refund on July 31 2024.
Given the refund and cancellation, we consider this complaint resolved.
LifeMDInitial Complaint
Date:08/01/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a two month supply of Semaglutide and paid for two month supply and they only shipped a one month supply not the two months and they are requesting for me to renew my prescription when I never received the second month supply. I just want my second month supply I do not care to be refunded. I just want, what I paid for. If needed I can supply my banking receipt.Business Response
Date: 08/21/2024
Complaint ID: ********
Dear *** or Madame:
We write in response to the above referenced complaint.
LifeMD would like to extend our apologies to ***************************** and her experience with her medication order.
Our records show that *** ********** second vial of medication was delivered on August 20, 2024.
Given the processing & delivery of the second medication order for the customer, we consider this complaint resolved.
LifeMD
Initial Complaint
Date:07/31/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Misleading website. I never completed my order with this company, but they shipped it anyway. I tried several times to cancel this order, with no result. I finally spoke with someone this evening. They told me I could not cancel or return the order. I told them I would dispute the charge.Business Response
Date: 08/14/2024
Re: BBB Case # ********
Dear *** or Madam:
We write in response to the above-referenced complaint.
The customer, *******************************, enrolled in a ******************** subscription program on July 27, 2024. The terms and conditions, to which ******************** affirmatively consented, specifically stated that prescription products are non-refundable.
On July 29, 2024, the medication shipped and was delivered on August 2, 2024.
On July 30, 2024, ******************** contacted LifeMD and requested a refund and cancellation of her subscription. LifeMD completed the cancellation request for *** ********* subscription however, a refund was not issued as all medication orders are non refundable.
Given the cancellation of the customers subscription, we consider this complaint resolved.
LifeMDInitial Complaint
Date:07/31/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up with Lifemd hoping to get medicine for a health problem and I never received any of the medication they were providing. I canceled my subscription with them and asked for my money back. I never received a refund nor medication and they ended up charging me $774 for nothing. Their employees have no idea what's going on and will not help you. Just transfer you to a line that no one answers. Lifemd is a complete scam.Business Response
Date: 08/13/2024
Re: BBB Case #********
Dear *** or Madam:
We write in response to the above-referenced complaint.
The customer, ********************* , enrolled in a six-month LifeMD subscription telehealth program on January 19, 2024. At the time of his enrollment in the program, the customer affirmatively consented to enrollment in the subscription program, which would result in renewals every six months.
Thereafter, on January 22, 2024, **************** met virtually with a LifeMD affiliated telehealth provider but, did not complete the entire appointment.
On July 19, 2024, *** ******* subscription renewed, and as a result his payment method was charged the renewal subscription fee of $774 .
**************** contacted LifeMD on July 30 , 2024, requesting a refund and cancellation of his subscription.
LifeMD completed the cancellation request, along with processing a full refund of $774 to **************** on August 1, 2024.
Given the fulfillment of the cancellation request and full refund, we consider this complaint resolved.
LifeMDInitial Complaint
Date:07/31/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My issue is getting the medication. They took 189 dollars from me on June 22nd I believe. It is currently 7-30-2024 and no delivery of any medication. Though the people have been polite I feel I am getting the runaround. I want my medicine or give me my 189 dollars back. Furthermore, how do I know this won't just keep happening every time I renew. I'm very frustrated with this.Business Response
Date: 08/12/2024
Re: BBB Case #********
Dear *** or Madam:
We write in response to the above-referenced complaint.
The customer, *********************, enrolled in a ******************** subscription telehealth program on May 7, 2024.
Thereafter, on May 9, 2024, ************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship.
On May 28, 2024, 13 business days after her initial appointment, the medication shipped and was delivered on May 29, 2024.
************** had a second medication order prescribed on June 7, 2024 which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship.
On June 9, 2024, LifeMD contacted ************** via patient portal messaging to inform of a discrepancy identified while attempting to process the medication order. ************** responded to the message on June 20, 2024. LifeMD was able to make the proper correction for the medication order.
On July 31, 2024, the medication shipped and was delivered on August 1, 2024.
LifeMD extends our apologies to ************** regarding her experience with her most recent medication order. We value all our customers and want to assure you that we take all customer feedback seriously. Its our intent to work diligently and effectively for all our customers regarding their medication needs. Therefore, LifeMD provided ************** a free month of service for the experiences she encountered.
Given the fulfillment of the medication, and free month of service we consider this complaint resolved.
LifeMDInitial Complaint
Date:07/23/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the 6 month weight loss program under the assumption that the medication was included and did not find out until right after I purchased that this was not the case. I filed for a refund and cancellation the next day only to be told that I needed to call them to get it. After calling and being placed on hold for an extended period of time, I have not heard back. Per their policy I am requesting a refund within 30 days of purchasing, and I have not had my initial visit which entitles me to a refund and cancellation, but I cant get that without calling and I cannot get a person on the phone. I have spent my whole day reaching out to them, but their lack of customer service and lack of willingness to stick to their refund policy is showing. Terrible company.Business Response
Date: 07/24/2024
Dear Sir or Madame,
Dear Sir or Madam:We write in response to the above-referenced complaint.The customer, *************************, enrolled in a ******************** subscription telehealth program on July 21, 2024.On July 22, 2024, ******************** contacted LifeMD and requested a refund and cancellation of her subscription. Life MD cancelled and processed a full refund for ********************** on July 23, 2024. Given the refund and cancellation, we consider this complaint resolved.
LifeMD
Initial Complaint
Date:07/22/2024
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for a 6 month program, had my web meet with NP and was told they would file pre authorization for weight loss medication. Then I learned the weight loss medication is typically denied via insurance, but they offer the "same medication" from a compounding pharmacy. When I reviewed the compounding pharmacy information over the weekend I learned there is an open lawsuit on their compounded medications. I have tried to cancel my subscription effective immediately, and requested my credit card be refunded ad I am NOT comfortable using medication that is not *** approved and regulated.Customer Answer
Date: 07/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
Date:07/22/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for LifeMD. My first appointment I was cleared to start the medication. I submitted all my medications and we discussed my use of the medication Linzess for constipation. I was cleared. When talking with the medical personnel for renewing my medication for the 2nd month, thats when they addressed my chronic constipation and said that I needed to get a clearance from my primary. My primary refused since she wasnt the one prescribing the medication. I called customer service and they said they would refund my membership fee but not for the medication. If I had know. That they would deny me due to my constipation I would never have started the medication. The medication is now useless and I want a refund. If they had done their due diligence then I would never have started this program and not purchased the medication.Customer Answer
Date: 07/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
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