Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
• 

  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 3 month plan for $290. The sign up process game me options for different medications and durations at different costs. Something that very closely mirrors the ************** model, so I didn't find it odd. I then had my first video call, and after identification information was exchanged the associate told me of the additional cost for medications. I was under the impression that I had already chosen and paid for the medication as part of the initial $290 charge. The associate immediately fell into a scripted response of how many times the signup process told me that medication costs were additional. The scripted response tells me that this is a common issue, and that these disclosures are not as easily identifiable as they claim. I immediately knew this was a scam and asked for a full refund and to cancel any reoccurring charges. The associate then tried to gas light me by insisting that "you are just confused" and trying to get me to spend the extra money for the medication. I think it is important to note that I was not at any point confused. Confusion and deception are very different things. I refused anyservices offered and asked for a recording of the call. This request was declined. I then requested a full refund again and ended the call. They have refunded $242.25, but refuse to refund the remainder as the call was a service rendered. However, there was no service rendered, and as soon as they told me the cost I ended the conversation. Deception, gaslighting, and refusing requests for transcripts or recording is not a service. Please refund me the remaining money.

  Business Response

  Date: 07/24/2024

  Dear *** or Madam,

  We write in response to the above-referenced complaint.The customer, ***************************************** , enrolled in a LifeMD subscription telehealth program on July 9, 2024. The subscription terms, to which ****************************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. On July 10, 2024, ****************************** contacted LifeMD and requested a refund and cancellation of his subscription as he was under the impression that the cost of medication would be included in the program.Because the customer was under the mistaken belief that medication cost was included in the program, his subscription was canceled and he was issued a refund on July 12, 2024. Given the refund and cancellation, we consider this complaint resolved.

  LifeMD

  Customer Answer

  Date: 07/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  While the statement provided by the business LifeMD was correct, it is deceptive and incomplete.  I was provided a PARTIAL refund. I then reached back out to LifeMD and requested the remainder of the funds I had paid them and was denied. During this conversation I was once subject to gaslighting where the LifeMD associate insisted that I was just "confused" and that this is how it works.  This type of manipulation of customers is not acceptable.  Please provide me with the remainder of the funds that I paid.  The current outstanding balance is $48.00. 

  Sincerely,

  ***********************************

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************************
  
  
  
  
   
  

  Business Response

  Date: 08/15/2024

  Dear *** or Madame:

  The customer, *****************************************, entered into a subscription where the terms and conditions state that the LifeMD ***************** Program is a subscription membership program that does not include the cost of medication.
  
  Although the customer may cancel their ******************** ***************** Program Membership (Membership) at any time, the Program Costs (including medical consultations, insurance and benefits verification, prior authorization management, and lab work) they incur prior to cancellation are non-refundable.
  
  **************************** attended a virtual appointment with one of our providers which incurred the cost of $40.00 and a prior authorization to his insurance company was sent incurring an additional cost of $8.00 which were not refundable according to our policy.  
  
  Given the cancelation and appropriate partial refund, we consider this complaint resolved.

  LifeMD

  Customer Answer

  Date: 08/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   I firmly believe that it is because of disputes like this one that the BBB was established. Companies take advantage of their customers with deceptive marketing, and bury hidden charges and stipulations deep within a mile long "terms of service".  When a large number of customers complain about the same deceptive practice being performed by a business, such as LifeMD not disclosing extra charges, the BBB gives the customer a voice.  ******************** scamming me out of $48 isn't going to ruin my financial future, but your deceptive practices will ruin yours. I don't think that I will ever see the money you stole from me, but I hope this conversation will be made public, and I will make it my duty to inform the world of this scam you're running.

  Sincerely,
  
  *****************************************
  
  
  
  
   
  

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LifeMed has charged me $199 for services and medication I did not receive. I've requested a refund for 20 days and have not received anything other than them stalling on why I haven't been refunded. They take a person's money without giving any service for the charge. There's no doctor that speaks to you personally, they would have no idea of issues that someone could encounter using a medication, they say you qualify without ever seeing you. I need my money back but even more, I need them investigated for doing harm to consumers who are desperate to lose weight.

  Business Response

  Date: 08/06/2024

  Dear Sir or Madam,

  We write in response to the above-referenced complaint.The customer, *******************************, enrolled in a ******************** subscription telehealth program on June 24, 2024, at a cost of $199. The subscription terms, to which ****************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. Thereafter, ****************** had an asynchronous telehealth consultation with a LifeMD affiliated provider and was prescribed medication, which was to be paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship. ****************** indicates in her complaint that she never spoke with a provider. However, her clinical evaluation was conducted asynchronously. Asynchronous telehealth visits are a common industry practice, and patients of LifeMDs affiliated medical group receive a dynamic clinical evaluation that carefully considers the individual case and needs of each patient.On June 25, 2024, ****************** contacted LifeMD and requested a refund and cancellation of her subscription as she was under the impression that the cost of medication would be included in the program. The medication had not yet been ordered at the time ****************** requested to cancel her subscription, as it had only been 1 business day since her virtual visit. Because the customer was under the mistaken belief that medication cost was included in the program, her subscription was canceled and she was issued a full refund on July 17, 2024. Given the refund and cancellation, we consider this complaint resolved.

  LifeMD

• Initial Complaint

  Date:07/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27, 2024 I paid for a 6 month weight loss membership on LifeMD and was scheduled to see a doctor via virtual appointment on April 6th. After a brief conversation I was told my medication would ship within 5 days. On May 6th my card was charged for the medication and I was provided a tracking number. On May 9th I sent them a message asking why my tracking says delivered but I didnt receive a package. The following day I received a response asking me to confirm I had not received my packageand I responded confirming and let them know that I had even checked with my neighbors and they had not seen it either. The business responded that they would coordinate with their pharmacy to correct the mistake and that I would receive an update within 72 hours. When I did not hear back I contacted the shipping company and asked if I could report the issue with their company because the package contained my medication; I was then told that I had to contact the company who was sending it to me because they would have to report the claim. 6/17/24- still nothing from LifeMD and I reach back out for an answer or resolution. Their response was that if I wanted another prescription I needed to pay for one. I paid $387 for my membership and an additional $99 for the medication and have literally ZERO to show for it. I dont understand how this is even legal. For the reasons listed above I want a full refund for my membership fee of $387 and medication fee of $99or I would like to have my product shipped to me and my membership dates to restart since I have had no way to utilize the service I have paid for.

  Business Response

  Date: 07/31/2024

  Complaint ID: ********

  Dear Sir or Madam:

  We write in response to the above referenced complaint.

  The customer, ***********************, enrolled in a ******************** subscription telehealth program on, March 22 2024.

  Thereafter, on April 1, 2024, **************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship.

  As evidenced in the attached screenshot from ****** on May 6, 2024, the medication shipped and was delivered on May 7, 2024.

  **************** contacted LifeMD on May 9, 2024 to inform us that there was no package received. Tracking information provided by LifeMD, to **************** shows the package was delivered on May 7, 2024 with a corresponding image of where the package was left by the delivery company.

  We deeply apologize for the unfortunate circumstance that ****************** package was not delivered as she informed us. LifeMD promptly contacted the delivery company and verified the package was shipped and delivered, to the address we have on file for ****************.

  Considering the delivery confirmation, we consider this complaint to be resolved. 

  LifeMD

• Initial Complaint

  Date:07/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had an appt. Initial consultation. Never received the medicine. Was charged without my consent for ****** on my debit card. Did not know about pharmacy not approved to compound medication. Lifemd stated that they will be charging me a monthly "membership"

  Business Response

  Date: 07/24/2024

  Dear Sir or Madam,

  We write in response to the above-referenced complaint.The customer, *********************, enrolled in a ******************** subscription telehealth program on June 2, 2024. The subscription terms, to which **************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. Thereafter, on June 16, 2024, **************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship. LifeMD contacted **************** regarding her prescription order and the need of an update to be completed on her end, before the order could be processed. **************** acknowledged this with LifeMD on June 17, 2024. On June 18, 2024, LifeMD contacted ****************, to inform that her medication order was not being processed due to an error. Once the issue was resolved we could resume processing. Guidance to make the necessary update by logging in to her patient portal or contacting LifeMD by calling us directly at ************** was provided. The correction that LifeMD informed **************** to complete, was rectified on July 9, 2024. As a result, on July 15, 2024, the medication order for ****************, shipped and was delivered on July 17, 2024. Given the fulfillment of the medication, we consider this complaint resolved.

  LifeMD

  Customer Answer

  Date: 07/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   They basically told me that they are unable to cancel my membership by email. They didn't mention refunding me for the funds they deducted. When I try calling them, I get a message that the number is no longer in service.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 07/31/2024

  Complaint ID: ********

  Dear Sir or Madam:

  LifeMD would like to apologize for the experience that *** ****** encountered regarding contacting our call center. Given our high call volume, we strive to assist all of our customers in a timely manner.
  
  **************** made contact with LifeMD on July 29, 2024 and spoke to our ******************* at which time her account was cancelled and she was issued a full refund of $129 for her monthly subscription.
  
  Given the above stated facts, we consider this complaint resolved.
  
  LifeMD

  Customer Answer

  Date: 08/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a compound medication after a so-called virtual doctors appointment. On May 29, 2024 a few weeks later on June 18 I got a notification that my medication was delivered, but it was delivered to an entirely different state. I reached out on the 18th and said that I never received it. They responded that they see that it went to the wrong place and would fix the problem. Four days later I still did not hear back from them again with new tracking information so I asked for a refund. Three days after that they sent me the same tracking information as the original tracking which still said it was delivered to ********, ******** no other response so today 11th I asked for my money back yet again and have not gotten a response. This is a complete scam and I want to know how I can get back my money.

  Business Response

  Date: 07/22/2024

  Dear *** or Madame,

  We write in response to the above-referenced complaint.The customer, ***********************************, enrolled in a LifeMD subscription telehealth program on May 24, 2024. Thereafter, on May 29, 2024, ******************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship. On June 18, 2024 ******************** reached out to LifeMD due to not receiving her medication order. LifeMD did determine that the medication had been sent to the wrong shipping address. We sincerely apologized for the inconvenience and error. As a result a replacement order was submitted and escalated for ********************. On June 22, 2024 ******************** contacted LifeMD due to not receiving her order and inquiring if it would be delivered. LifeMD responded to *** ********* on June 25, 2024 with the tracking information for her order and informing her the status of her medication could be checked throught ****** ******************** contacted LifeMD on July 11, 2024, requesting a refund due to not receiving her medication order. LifeMD informed ********************, that there was a high volume of orders and a slight backlog. We ensured *** ********* order was prioritized with the shipping department.On July 15, 2024 *** ********* medication order shipped and was delivered on July 17 2024.LifeMD processed the cancellation of *** ********* telehealth subscription and a full refund on July 17, 2024. Given the fulfillment of the medication, cancellation and refund, we consider this complaint resolved.

  LifeMD

  Customer Answer

  Date: 07/30/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  
  
   

  Yes the issue has been resolved and Life MD gave me a fund refund. Thank you BBB for your help! 

   

  Thank you, 

  ********* ********
  
   

  
  
   
  
  
  

• Initial Complaint

  Date:07/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early June I signed up for a Lifemd membership which cost $129.00 a month that did not include medicine. On 6/7 I had a telemedicine visit with a dr and was told that my insurance would not cover the weight loss medicine I was seeking and that they had another option in which I could pay out of pocket for compounded medication. I did some research and found lifemd offered a different program which included medicine for $199 a month so I contacted them on 6/10 and signed up for the program. Today on 7/10 I was charged $299 which is $100 more than what was agreed upon and what is currently listed online as lifemd all inclusive monthly price for this program. I can not get ahold of anyone from life md by email and when I contacted by phone the representatives informed me that the program costs $299 a month (listed online right now at $199 a month) I wanted a refund for the $100.00 and I want to be billed monthly at the agreed upon $199 a month as was my understand on 6/10. Also it took almost 3 weeks to receive my medication so I paid $199.00 for the first month to only be able to use the medication for one week, This is also unacceptable.

  Business Response

  Date: 07/24/2024

  Dear Sir or Madame,

  The customer *************************, contacted ******************** on June 10, 2024 regarding an all inclusive package seen on ****** which raised concerns with his monthly subscription being charged. ************** was educated on the particular telehealth subscription plan he was enrolled in with LifeMD. The proper expectations with what the normal rate would be moving forward, was also established with **************, along with him remaining a current customer. With proper education and understanding being provided to ************** on his current subscription with LifeMD, we consider this complaint resolved.

  LifeMD

  
  

• Initial Complaint

  Date:07/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for LifeMDs medical weight loss plan under the guise that the $199 I paid would include the cost of a GLP- 1 medication. I then read more reviews about the company and learned that there are many people who also fell for LifeMDs deceptive website copy which states the program includes access to glp-1 medications. I demand a refund and suggest that BBB hold LifeMD accountable for their deceptive marketing practices and review the companys A rating. Yes, I understand the company responds to BBB complaints in a timely manner but please take into consideration the fact that this same complaint has been filed by MANY yet the company continues to use deceptive marketing practices to lure customers.

  Business Response

  Date: 07/17/2024

  Dear Sir or Madame,

  The customer, *************************, enrolled in a ******************** subscription telehealth program on July 10, 2024. The subscription terms, to which ****************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. On July 11, 2024, ****************** contacted LifeMD and requested a refund and cancellation of her subscription as she was under the impression that the cost of medication would be included in the program.Because the customer was under the mistaken belief that medication cost was included in the program, her subscription was canceled and she was issued a full refund on July 11, 2024. Given the refund and cancellation, we consider this complaint resolved.

  LifeMD

• Initial Complaint

  Date:07/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for a consultation and the subsequent first order of the weight loss programme the consult was 295 and the medication was 99, for the FIRST month - 60 days later still have not received anything exeot the normal run around via their message center. I feel this is baiting people who really would like to lose weight and then dragging their feet fulfilling the orders (or lack thereof)

  Business Response

  Date: 07/22/2024

  Dear Sir or Madame,

  The customer, ********************************, enrolled in a LifeMD subscription telehealth program on May 8, 2024. Thereafter, on May 14, 2024, ************************* met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship. LifeMD disclosed to ************************ the unfortunate mistake of her medication order being sent to the wrong pharmacy. LifeMD extended apologies for the inconvenience and worked diligently with the pharmacy to get her medication order expedited. Due to ************************* experiences, LifeMD applied a credit towards her account. On July 17, 2024, the medication shipped and was delivered on July 18, 2024. Given the fulfillment of the medication, we consider this complaint resolved.

  LifeMD

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 28th 2024 I paid for a 6 month weight loss membership on LifeMD and scheduled an appointment with a provider. On June 17th had a brief consultation and medication was ordered on June17th from ***** pharmacy. On June 27th I inquired on when the meds would ship and was told there was a backlog. It has now been a month since joining and no medication which really means I am only getting a 5 month membership. After some further investigation I have found that ***** Compounding pharmacy has a lawsuit filed against them by the makers of ******* claiming they are the only ones allowed to use the active ingredient found in *******. I have also further found out the compounded semiglutide is NOT *** approved and could cause serious health risks. No where on there website does it tell you that the compounded versions are not approved by the *** and I was also not given this info during my consultation. If I would have been aware I would not have signed up for this service. When the word pharmacy comes to mind I would never imagine that I would be prescribed a drug that was not *** approved. I have reached out to cancel my membership before my medication has shipped and feel for the reasons listed above I want a full refund for my membership fee of $387 and medication fee of $129...I am not willing to risk my health taking a drug not approved n]by the *** in order to lose weight.

  Customer Answer

  Date: 07/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:07/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account with ********************** online healthcare provider, which did not comply with contracted services and did not deliver medication after billing my credit card, therfore, I cancelled my account and all services linked to the account. They ackknowledge the cancellation request and gave me credit for services charged last month. However, my credit card just got charged again and after multiple attempts by app text and calls to their listed number ************, I am not getting any responses.

  Business Response

  Date: 07/22/2024

  Dear *** or Madame,

  The customer, *************************, enrolled in a ******************** subscription telehealth program on Februrary 15, 2024.**************** contacted LifeMD on July 1, 2024 regarding a charge on his credit card. LifeMD responded to **************** on July 2, 2024 informing him that our records reflect he was refunded the charge on June 17, 2024. An invoice was sent to ****************** email, along with his account being verified as cancelled. With the refund and cancellation being processed, we consider this complaint resolved.

  LifeMD

   

  Customer Answer

  Date: 07/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************