Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
• 

  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged more than I approved and they will not correct the issue.

  Business Response

  Date: 07/22/2024

  Dear SIr or Madame,

  The concern that our customer, *** *********************** had regarding an over charge was rectified by LifeMD on July 2, 2024, with a refund being processed to the payment method we have on file for her. Thereafter, on July 8, 2024, LifeMD contacted ************** to inform her of the refund.With the refund being provided, we consider this complaint resolved.

  LifeMD

  Customer Answer

  Date: 07/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $397.00 on March 11, 2024 for weight management services, as well as $99.00 for the medication semaglutide. Note that these were charged prior to any healthcare services being provided. As of June 29, 2024, I have neither received weight management services nor have I received the medication. I cannot provide a tracking number, as the medication has never and will never ship. I keep being harassed with notifications to renew my prescription, even though I never received it. After I reached out to cancel, they attempted to charge my card multiple times. They also will not allow me to remove my card information from the site. Unfortunately, in the course of further investigation online, I found many more complaints of their predatory business practices and refusal to render services after taking funds. Knowing that they never intended to provide the medication or weight management services, I would like a full refund of the $500, as well as the closure of my online account with them.

  Business Response

  Date: 07/17/2024

  Dear Sir or Madame,

  The customer, *******************************, enrolled in a ******************** subscription telehealth program on March 11, 2024, at a cost of $387. Thereafter, on March 12, 2024, **************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication. Following the appointment, the treating clinician submitted a request for a prior authorization to be submitted to *** ******* ********** which was approved on March 22, 2024. The prescription was sent to *** ******* pharmacy of choice for fulfillment. On April 2, 2024, **************** notified LifeMD that her pharmacy of choice had placed the prescription on hold due to being out of stock of the medication. LifeMD provided **************** with other options for filling the prescription, including a compound medication from a LifeMD affiliated pharmacy. **************** opted for the compound medication, which was paid for separately at a cost of $99. The prescription was submitted to the fulfillment pharmacy on April 25, 2024, this particular type of medication usually takes ***** business days to prepare and ship. Unfortunately, a backlog at the pharmacy affected the timely processing and shipping of this order and LifeMD communicated this to ****************. We actively worked to resolve this issue as quickly as possible. Due to the delayed refill, **************** was offered an additional month of membership services at no cost, which she accepted.Ms. ******* medication order shipped on July 11, 2024 and was delivered on July 12, 2024. Given the fulfillment of the medication and the free month of membership, we consider this complaint resolved.

  LifeMD

  Customer Answer

  Date: 07/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:06/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5.8.24, I signed up for LifeMD. At first, the way that the advertisement read, I thought that I was getting 6 months of medications for $387. Come to find out that it was just a membership that I was buying with LifeMD & the medications would come at another price per month. I was okay with this once I understood. However, the bigger problem is the communication (or lack thereof) about the medication shipment & the disregard of my messages to them. They sent into the pharmacy my first medication for *** on 5.8.24 & I heard nothing. So, I reached out on 5.21.24 and they said it can take ***** days, so I waited. I heard nothing after that, so I reached out again on 5.29.24. Finally on 6.3.24, they let me know that ****'s prescription is being sent. I never received any communication or any information on ***'s prescription. I also was charged $30 more than they let me know it would cost for ****** prescription. I requested my 2 **************************** on 6.5.24. On 6.16.24, I FINALLY got notified that my June prescription was shipping. On 6.19.24, I finally got my June ***************** was delayed a day in 90 degree heat & was boiling hot when it got to me. I let them know that and they said that they would send a replacement. By this point, I was over it all & asked for a full refund for my membership, a full refund for my *** prescription that I never got and a full refund for the bad June prescription. I spoke with the ******** confirmed that the June prescription wouldn't be good any more. I offered to ship it back to them. They never responded. Then on 6.23.24, they approved the refund of most of the membership and the *** prescription that I never received. I have now sent 3 new messages asking about being reimbursed for the bad June prescription because it got too hot and they will NOT respond to me. I am just looking for my $189 back.

  Customer Answer

  Date: 07/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed my initial appointment with the provider. This was a very easy and pleasant experience. However, my experience since that initial appointment online has been terrible. I simply need for someone to assist me with the messages I have sent through the patient portal which is the only way to communicate. The phone number is only for new patients. I have been unable to get any assistance resubmitting new information on a prior authorization. I simply need help.

  Business Response

  Date: 07/12/2024

  Dear Sir or Madame,

  The customer, ***************************** , enrolled in a LifeMD subscription telehealth program on April 26, 2024. Thereafter, on June 14, 2024, ******************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship. Following the appointment, the treating clinician submitted a request for a prior authorization to be submitted to *** ********* ********** for approval of the cost of the medication. approval of which normally takes 7-10 business days. On June 26 2024, 8 business days after her initial appointment, the medication shipped and was delivered on June 27, 2024. Given the fulfillment of the medication, we consider this complaint resolved.

  LifeMD

  
  

  Customer Answer

  Date: 07/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:06/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had joined the telehealth service and paid a monthly subscription for 3 months. After the first monthly delivery, prescriptions stopped arriving. After numerous attempts to remedy the situation, the company has failed in delivery of product or refunded me the funds paid to them.

  Business Response

  Date: 07/17/2024

  Dear Sir or Madame,

  The customer, ***************************, enrolled in a ******************** subscription telehealth program on April 24, 2024. Thereafter, on May 6, 2024, ****************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship. Unfortunately, due to a technical error, the prescription had been put on a hold status by the pharmacy. This error was discovered on June 21, 2024 when LifeMD was investigating why ******************** had not received his medication. On July 12, 2024, ******************** requested cancellation of his subscription and medication order. Per his request, *** ********* membership was canceled and he was issued a full refund for both the subscription and medication costs.Given the cancellation and refund, we consider this complaint resolved.

  LifeMD

  Customer Answer

  Date: 07/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The claim they have made that my subscription fees and prescription fees were refunded is not true. They did refund 1 month of subscription fee. That was all. Was offered 1 month of subscription without being charged. I have responded in their app in the affirmative to the offer, have yet to get a response. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 07/31/2024

  ***************************** was refunded by LifeMD on July 12, 2024 to the payment method on file, for two-months subscription fee in the amount of $258 and $99 for the medication, for a total refund amount of $357.

• Initial Complaint

  Date:06/25/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Life MD for about 10 months with little to no problems. On May 16th, I paid for and renewed my weight loss prescription, not cheap. Its now June 25th and I still havent received my medication and no refund. I have called too many times to count and have messaged them even more than that and I get the same run around. Its been expedited but still nothing. They re-ordered my prescription again on June 4th and again on June 12th, still nothing. I have now missed 5 doses of my medication. No refund, nothing. This is now my only recourse. I either want my money back or my medication asap. This is unacceptable. At this point I feel this company is a scam.

  Customer Answer

  Date: 06/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has made an unauthorized withdrawal from my bank account. Sending some medication I didn't order. No way to contact them or cancel. AI powered customer support. "I don't understand" is the only response. Spent hours on hold. Now asking for more money to create an account. How they fraudulently got access to my bank account is mystery. How much more are they going to take? Should I close my bank account?

  Customer Answer

  Date: 06/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sign up on the **** MD screen talks medication, medication, and medication and discounts to medication, not a "membership". Any disclosures about a "membership" that does not include medication are not on any of the initial screens and not available without being specifically directed through a mountain of website red tape-- this is AFTER you have paid them money. $387 for discounted compound medication to which afterwards its a membership with no medication. Im on the phone to speak with someone a day after paying on a monday 1.35 EST and its been 43 minutes and counting to speak to someone. This is bait and switch with a lot of CYA on places it says membership, but this is after signing you up and taking money saying medication over and over and over again. i have screen shots. i always do so any response to the contrary is just a lie. I am putting a claim with my credit card for bait and switch. do not pay this scam any money at all.

  Business Response

  Date: 07/03/2024

  Dear Sir or Madame,

  The customer, *****************************, enrolled in a ******************** subscription telehealth program on June 23, 2024. The subscription terms, to which ******************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. On June 24, 2024, ******************** contacted LifeMD and requested a refund and cancellation of his subscription as he was under the impression that the cost of medication would be included in the program.Because the customer was under the mistaken belief that medication cost was included in the program, his subscription was canceled and she was issued a full refund on June 24, 2024. Given the refund and cancellation, we consider this complaint resolved.

  LifeMD

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined LifeMd in April of this year. My first 1 month supply order was shipped April 13th, I received it on April 20th. Per the site, it says 10 to 14 days. So, my first order went according to plan. I should have received my next order on May 20th. I noticed that the order wasnt shipped and contacted LifeMD. The next order went out on May 24. After two weeks, I didnt receive it. I contacted LifeMD and they stated that it was 10 to 14 business days. So, they still had until Jun 13. On June 14th, I called and stated that the app shows it still hasnt been shipped. They stated they would escalate because the pharmacy was backed up. I called June 18th, and they stated the order will be out soon and they would escalate to a supervisor, and I asked for a return phone call. I did not receive a call back from the supervisor. I called LifeMD again on the 21st because the order still showed that it hasnt shipped. I requested a call back. I received a call back from a number that shows VMS-Sprinkler and didnt pick up. Today, June 21, I look in the app and it states that a new order has been placed on June 18th. I contacted called LifeMD, requested a call back. Received a call back from VMS - Sprinkler, answered it and it was LifeMd. They stated that they pharmacy that it originally sent it to does not serve the state of **********. It will arrive 10 to 14 days. They did not say business days. That will either be July 6 if it is actual days, with July 4th holiday, ****** July 7 or if business days it will he July 11 or 12th, on an order that was supposed to arrive on May 20th. Essentially, I should be recovering my 3rd order on July 20th, and am receiving my 2nd order July 12. To resolve, they are not billing my membership fee scheduled for first of August to September. This is unacceptable for a weight loss product. I would like my membership fee refunded. I would like my 2nd order refunded.

  Business Response

  Date: 07/18/2024

  Dear *** or Madame,

  The customer, ***********************, enrolled in a ******************** subscription telehealth program on March 30, 2024. Thereafter, on April 13, 2024,**************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship. On April 26, ******* business days after his initial appointment, the medication shipped and was delivered on April 27, 2024. On May 24, 2024, a refill for the medication was submitted to the fulfillment pharmacy. Unfortunately, a backlog at the pharmacy affected the timely processing and shipping of this order and LifeMD communicated this to **************** on June 17, 2024. We actively worked to resolve this issue as quickly as possible and ensured ****************, his medication would be shipped without further delay. Due to the delayed refill, **************** was offered two additional months of membership services at no cost, which he accepted.****************** medication order shipped on July 12, 2024 and was delivered on July 13, 2024. Given the fulfillment of the medication and the two free months of membership, we consider this complaint resolved.

  LifeMD

  Customer Answer

  Date: 07/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have not been provided a response by the company   I would like to get a response or feedback as this has been sitting for a month   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 08/13/2024

  The customer, ***********************, enrolled in a ******************** subscription telehealth program on March 30, 2024. 

  Thereafter, on April 13, 2024, **************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship.  

  On April 26, 2024, 10 business days after his initial appointment, the medication shipped and was delivered on April 27, 2024. 

  On May 24, 2024, a refill for the medication was submitted to the fulfillment pharmacy. Unfortunately, a backlog at the pharmacy affected the timely processing and shipping of this order and LifeMD communicated this to **************** on June 17, 2024. 

  We actively worked to resolve this issue as quickly as possible and ensured ****************, his medication would be shipped without further delay. Due to the delayed refill, **************** was offered two additional months of membership services at no cost, which he accepted.

  ****************** medication order shipped on July 12, 2024 and was delivered on July 13, 2024. 

  Given the fulfillment of the medication and the two free months of membership, we consider this complaint resolved.
  

  
  

• Initial Complaint

  Date:06/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: May 30th and June 1st For: weight loss medication Timeframe of delivery: ***** business days Complaints:-receive no communication with any care reps for days -they promise what they cant deliver-the medication and customer service -the program fee for 6 months is useless when you cant even get the medication in a month-and still havent received it. -this is a scam of a company -I just want my money back and to be done with it

  Business Response

  Date: 06/28/2024

  Dear Sir or Madame,

  The customer, *************************, enrolled in a ******************** subscription telehealth program on May 28, 2024. Thereafter, on May 29, 2024, ****************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship. On June 20, 2024, 16 business days after her initial appointment, the medication shipped and was delivered on June 21, 2024. Due to the delay in the medication shipping, ****************** was offered a free month of membership, which she accepted. Given the fulfillment of the medication and the free month of membership, we consider this complaint resolved.

  LifeMD