Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
• 

  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to contact LifeMD to figure out why they automatically charge to my account. I cannot ever get a person on the phone and as a matter of fact - everytime i call (tried numerous times) i am in a phone loop on trying to sell me something else.Login to website - absolutely no detail or information on my account. Charged my card recently for who knows why or what reason and when i contacted my bank they said i had to contact merchant. There i am stuck in the same loop. This company is a scam.

  Business Response

  Date: 04/29/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, ***********************************, enrolled in a LifeMD subscription telehealth program on June 19, 2023. At the time of his enrollment in the program, the customer affirmatively consented to enrollment in the subscription program, which would result in renewals every three months. 

  Thereafter, on June 20, 2023, ************************** met with a LifeMD affiliated provider. However, ************************** has had no activity on his account since that time.  
  Our records show that Mr. ************ subscription renewed on September 19, 2023, December 19, 2023 and March 19, 2024.  

  ************************** indicates he tried contacting LifeMD multiple times. We are unable to locate a record of any such communication attempts. We show no records of emails, calls, or messages in his patient portal. 

  Nonetheless, Mr. ************ subscription has been canceled and he has been refunded for all three renewal fees in the total amount of $1,161.

  Considering this subscription cancellation and refund, we consider this complaint to be closed. 
  
  LifeMD
  

  
  

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incredibly frustrated with the PA ********* process. I signed up on 03/04 and my initial appointment was 03/15. I chose a local pharmacy instead of having my meds shipped and I went in on 03/26 to see if they had everything they need. They had not received the PA from LifeMD in order to process my *********. I have requested a total of four updates on this issue and have received two responses; the first stated 7-10 business days, the second was up to 14. Today is the 15th day since my initial appointment so I decided to check with my ********* company. After 15 business days, LifeMD has failed to even submit the paperwork. They were extremely prompt to charge my card for $387 the day that I signed up, but are not acting with any urgency to assist their customers. The amount charged is supposed to cover 6 months worth of tele health, but delaying processing of my form for this long means that Ive now paid for 6 months and will ultimately receive 5 (or less) months because this company cant be bothered to submit a form.

  Business Response

  Date: 04/29/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *********************, enrolled in a ******************** subscription telehealth program on March 4, 2024. Thereafter, on March 15, 2024, ************ had a telehealth appointment with a LifeMD affiliated provider and was prescribed medication. 

  Following the appointment, the treating clinician submitted a request for a prior authorization to be submitted to the patients insurance, approval of which normally takes 7-10 business days.  Unfortunately, a technical error occurred when the prior authorization request was submitted, which resulted in a delay. 

  On April 10, 2024, LifeMD contacted ************ and notified her that two additional months of membership were added to her account due to the inconvenience of having to wait for the medication.

  On April 12, 2024, LifeMD contacted ************ and notified her that the prior authorization had been approved and that her prescription was ready to be picked up at the pharmacy.  

  Considering the fulfillment of the customers order and the two month credit to her account, we consider this complaint resolved.  
  
  LifeMD
  
  

• Initial Complaint

  Date:04/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with LifeMD only to be cancelled and removed from their database the day of my first appointment. The site stated that I had an incomplete profile which consisted of my medical insurance information. My plan switched on the first and I placed the processing information on the website but I did not receive my physical card until yesterday. I received no notification from LifeMD that I would be cancelled. I called the support number provided on the website only to be told that call volumes were high and I would receive a call back. I tried to cancel my membership through the app only to learn that the option has been disabled and my credit card information deleted. These people are scammers and they are preying on desperate people who desire to look and feel better. Do not do business with them. I am out of hundreds of dollars now they may never get back.

  Business Response

  Date: 04/29/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *************************, enrolled in a ******************** subscription telehealth program on March 12, 2024.  Thereafter, on April 4, 2024, **************** met virtually with a LifeMD affiliated provider, at which time she was asked to provide her insurance information so that LifeMD could verify her eligibility for coverage of the cost of the medication.  

  The LifeMD affiliated provider assigned to **************** learned that she is a ******** beneficiary. Unfortunately, due to certain rules and regulations surrounding government healthcare programs, LifeMD is currently not accepting beneficiaries of such programs. Indeed, certain federal health benefit programs require the submission of an insurance claim (regardless of whether the patient wishes to pay cash) for services which may be covered by those programs. In an abundance of caution and to avoid potentially violating any federal benefit program rules LifeMD has chosen not to treat patients who are members of federal health benefit programs at this time. The customer has been refunded in full and we apologize for any inconvenience.

  We also apologize for any frustrations regarding communication issues. However, once a customers subscription is canceled, their account is deactivated and the customer is no longer able to communicate with LifeMD staff or providers through the patient portal.  

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD

  
  

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. The information on the website is misleading. I was under the impression that medication would be included. 2. Length of time it takes to get initial appt 3. Customer support is lacking. Seems like this site is designed so that patient is unable to complete prior to appt, resulting in a rescheduled appt that takes even longer.

  Business Response

  Date: 04/17/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *************************, enrolled in a ******************** subscription telehealth program on March 28, 2024 and scheduled an appointment for April 9, 2024.  The subscription terms, to which **************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.

  On March 29, 2024 **************** messaged customer support with an onboarding question and received a response. **************** messaged customer support again on April 1, 2024 advising she was having onboarding technical issues. Unfortunately, customer support failed to timely respond to ****************** second message.  

  As a courtesy, and because the customer was under the mistaken belief that medication cost was included in the program, her subscription was canceled and a full refund issued to her on April 10, 2024. 

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD
  

  
  

  Customer Answer

  Date: 05/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have fallen victim to this company as it looks like many other people have for the same reasons. I went searching for a trustworthy company to get GLP1 medication through. This company advertises that you will get care and medications for 6 months for $387. When it actuality you are paying for a membership for $387 and then still have to pay for your medications on top of that money for another $300+ a month. This company is very shady about how and why youre being charged the money you are getting charged and after I checked my bank account I went straight to the company app and complained and stated that I wanted to cancel my membership and the medicine that had been ordered by a provider because I did not have $700+ to spend on something like that right now. The company is very slow to reply and ignored everything I had mentioned about wanting a refund and cancellation of services. I am not looking for telephone numbers for this company to start calling until I get my refund and membership canceled. I have also read many reviews on here that the compound medication they are giving out does not even work and after reading that I am infuriated and just want my money back and my hands wiped clean of this company. I explained that I would pay the $40 that they charged another customer on here complaining for the one appointment I did have but other than that I wanted a full refund- I have heard nothing about trying to help with my concerns. I do not recommend doing business with this company- as they are not transparent and up front about the ACTUAL cost of things. I really switched jobs and dont have much extra money laying around but really wanted to continue my medicine for ********** because of mental and image issues that I struggle with and I thought I could trust this company, apparently not. Highly disappointed and discouraged at this point.

  Business Response

  Date: 04/17/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *************************, enrolled in a ******************** subscription telehealth program on March 28, 2024 at a cost of $387. The subscription terms, to which ******************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. 

  On April 1, 2024, ******************** met with a LifeMD affiliated provider and was prescribed medication, which she paid for separately at a price of $299.

  On April 3, 2024, ******************** contacted LifeMD requesting subscription cancellation and a full refund.  Because the customer was under the mistaken belief that medication cost was included in the program, her subscription was canceled and she was issued a full refund for both the subscription and medication.  

  Considering this subscription cancellation and full refund, we consider this complaint to be resolved. 
  
  LifeMD

  
  

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have have a deceiving advertising. And it's no number to talk to someone all it's a scam just trying to make money out of deceiving advertising. Offering something and delivering something else scam and providing a phone or way to contact personal

  Business Response

  Date: 04/17/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  In his complaint, **************** alleges deceptive advertising by LifeMD and not providing a contact phone number. The companys contact number, however, is prominently displayed on its public-facing website. 

  After a careful review of our records, we determined that **************** has not purchased any membership plan and has no financial transaction history with LifeMD.  

  Because **************** is not a current client and did not purchase a subscription or product, we consider this complaint to be resolved. 
  
  LifeMD
  

  
  

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The marketing and messaging behind LifeMD is so misleading. They advertise that a prescription for weight loss medication can be purchased for X amount of dollars and they charge you up front before your telehealth appointment. But once I paid I they finally presented me with the realization that i bought a membership to just talk to a ******* ***** in the future too. NOT FOR THE MEDICATION. This vague and misleading marketing is predatory and I feel violated. They grey wash their disclaimer in extremely small font.

  Customer Answer

  Date: 04/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 6 month weight loss shot online with LifeMD, or so I thought. Upon immediate payment of almost $400, I was told my appointment wouldnt be for another month. Today, a week later they pushed my appointment back another couple of weeks. Well, I have asked for a refund as this timeline does not work, the state I am in apparently restricts access of this product, and I just found out that it seems the $400 I paid wasnt even for the shots as they stated in the breakdown. I have reached out multiple ways to receive a refund with no avail. I would strongly recommend anyone doing business elsewhere. Thanks.

  Business Response

  Date: 04/17/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *****************************, enrolled in a ******************** subscription telehealth program on March 23, 2024 and she scheduled an appointment for April 22, 2024. On March 29, 2024, the provider rescheduled the appointment to May 1, 2024. 

  On March 29, 2024, after her appointment was rescheduled, ******************** messaged LifeMD requesting a refund.  Per her request, *** ********* subscription was canceled and she was issued a full refund on March 31, 2024.

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD
  

  
  

• Initial Complaint

  Date:03/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a refund from LifeMed (I have 30 days in which to request a full refund as I didnt utilize the service after 3 days of downloading the app. I lost my job and sent them communication about it. They responded initially but never mentioned the refund. I followed up several times and never got a response. Watch for the bait and switch from this company and read the fine print! You do not get what you paid for!

  Business Response

  Date: 04/11/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *********************, enrolled in a ******************** subscription telehealth program on March 25, 2024. On March 27, 2024, ************** requested a refund and cancellation of her membership. 

  Per her request, *** ****** membership was canceled and she was issued a full refund on April 10, 2024.

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD
  

  
  

• Initial Complaint

  Date:03/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is getting people to pay upfront for semaglutide prescriptions and then never providing the actual medication. I paid for a 6 month plan ($367) on February 27 under the impression that the medication was included once I saw one of their providers. I met with one online 2 weeks into plan (the first appointment available) and she said no, the meds are not included. Since I'd already paid, I went ahead anyway and had her fill the script for another $99. It was supposed to be shipped directly to my house. This was on March 5. I still haven't received anything. I've contacted them numerous times through their portal and phone. BY PHONE, youre on hold until it tells you someone will call you back (they don't). I was able to get a hold of a representative on one occasion and was told there was an issue with their system, that everything was fixed and i should receive an email when the order was shipped. I asked for a confirmation number that it had been processed. They were unable to provide me with one, but assured the issue had been fixed and the script processed and sent to their pharmacy. I'VE RECEIVED NEITHER CONFIRMATION EMAIL NOR SCRIPT.BY PORTAL...I also followed up several times on the portal. It takes days for anyone to respond. When they do respond, they tell you the same thing, "when your rx ships, you'll receive an email"....*** RECEIVED NO EMAIL OR PRESCRIPTION.They are misleading buyers into thinking they're paying for medication and then taking money upfront for a product they aren't providing.

  Business Response

  Date: 04/16/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *************************, enrolled in a ******************** subscription telehealth program on February 20, 2024. Thereafter, on March 5, 2024, **************** met with a LifeMD affiliated provider who prescribed medication, for which **************** attempted to pay separately.  The prescription, however, was not sent to the pharmacy on that date because the provided payment method was declined. 

  The payment for the medication was collected from **************** on March 12, 2024. On March 20, 2024 **************** contacted the LifeMD care team stating that her pharmacy had not yet received the prescription.  The matter was escalated to a supervisor, who applied two additional months of membership to Ms. ******* account due to the inconvenience of having to wait for the medication.  The medication was shipped and marked as delivered on April 2, 2024.

  Considering the fulfillment of the customers order and the two month credit to her account, we consider this complaint resolved. 
  
  LifeMD