Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

LifeMD, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
• 

  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i signed up for LifeMd which is a weight loss company, I have not had and appointment as of yet, I have one set up for Saturday April 6th. This fee does not include the weight loss medications, only seen in small type on the billing page. I have attempted to call twice within half hour of signing up. I have also tried to use chat function and emailed, responded to a text I received within 15 minutes of the transaction of my wish for a refund. The chat inquiry in which I stated my request for a cancellation and a refund did not get a response at all, I did state that I had called my bank to cancel the transaction, but it had gone through almost immediately. I have recorded the 2 phone calls I have made only to have them say that billing information can be found on the patient portal, which it cannot be, there isn't a selection for that. The chat room inquiry closed on it's on after 1 hour of waiting. I have been waiting for a call back for over an hour. There is not a response to my email that I sent within minutes of the of the charge processing at my bank. I am fully intending to file a dispute with my bank, and also give them a very strong negative review on ****** and make a ******* video about this company and thier lack of responding to any type of communication attempts. I see multiple complaints have been made about this company with the BBB. I would highly recommend an inquiry be made about their business practices and to warn other consumers. I am formally requesting that a refund be made in the full amount immediately upon this complaint being received by them. Again I have made numerous attempt to contact on multiple platforms and have screen shots of the number of calls made, emails, texts and a recording of the phone calls that I have made with the false statement of billing being found on the patient portal and also that I would receive a call back, there isn't the choice to stay on hold, the call is disconnected.

  Business Response

  Date: 04/10/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, ***********************************, enrolled in a LifeMD subscription telehealth program on March 25, 2024. Later that same day, ************************** requested a refund and cancellation of her membership. Although the terms of the program expressly state that medication cost is not included in the subscription fee, *** *********** indicates she was under the impression that the cost of medication would be included in the program.  

  Per her request, *** ***********s membership was canceled and she was issued a full refund on March 26, 2024.

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD

  
  

• Initial Complaint

  Date:03/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/23/2024, I requested a refund of $387.00 that was charged on my credit card. Unfortunately, The website led me to believe I would be receiving the medication online. However, the process required me to pay before I could fully see what was involved in getting treatment. When I was able to fully ready all the fine print, I immediately canceled my membership. Then I learned after I gave you my credit card information that the medication would have to be paid separately. When I canceled the membership, they did not redund the charge. This is unacceptable since I did not and will not be using this service.

  Business Response

  Date: 04/10/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, ***************************, enrolled in a ******************** subscription telehealth program on March 23, 2024. Later that same day, ********************** requested a refund and cancellation of her membership. Although the terms of the program expressly state that medication cost is not included in the subscription fee, ********************** indicates she was under the impression that the cost of medication would be included in the program.  

  Per her request, *** ********** membership was canceled and she was issued a full refund on March 26, 2024.

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD
  

  
  

• Initial Complaint

  Date:03/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mid February I signed up for a membership with LifeMD with the intention of obtaining a prescription for semaglutide for weight loss. I arranged and met with a provider on March 1st. It was agreed that she would prescribe the compound semaglutide and the dosage in structural and further expected pricing explained for following larger dosage. I was informed it would take 10 to 14 business to deliver. I was charged for the medication immediately. Following the call I received a summary of the appointment specifying the points cover and it stated the medication would arrive in ***** business days. The prescription showed as "ordered" on my patient portal. Now I began to wait. On March 11th I received a text from my care team inquiring how everything was going- I explained the 1st prescription hadn't even shipped yet - the care tem apologized and promised to "escalate" the matter. By March 16th, still mo update so I inquired for an update. Again apologies and a promise to "escalate". On March 20th I asked again for an update it had been 14 business days and nothing had shipped. I was receiving notifications to renew but had no update on the first prescription. I also sent an email begging for an update to their support email ******************************** I have no response from the email but got a message on the portal. Again an apology and assurance they had the team lead looking into it. Today, March 24th I received a notification that the second prescription had been ordered and it was showing on my patient portal. There has been no response to my emails or questions sent to support and only 3 apologies with no update info from the care team. I am now requesting a full refund of the 3 month membership and any prescriptions I was charged for! So far no response!

  Business Response

  Date: 04/16/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, ***************************, enrolled in a ******************** subscription telehealth program on February 28, 2024. Thereafter, on March 1, 2024 ************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which she paid for separately.  

  ************** notified LifeMD on March 11 and again on March 17, 2024 that her prescription had not yet shipped.  Our internal review indicates there was a communication issue between the pharmacy and the treating clinician which caused this delay.  

  The treating clinician re-sent the customers prescription to the pharmacy on March 24, 2024. ************** requested a refund and cancellation of her membership that same day.  
  On April 4, 2024, ************** subscription was canceled and she was issued a full refund for both the medication and subscription costs.

  Considering this subscription cancellation and full refund, we consider this complaint to be resolved. 
  
  LifeMD
  

  
  

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/27/24, I created a profile with LifeMD under *******************, email ********************* in order to receive (3) months of weight loss medication. I selected the medication plan for 3 months for $290. I was charged $290.25 for what was supposed to be 3 months of the medication. I had my teledoc appointment today and was told the medication would be $1000. I was also told the charge for $290.25 was for the teledoc appointment, which only lasted 5 minutes, not the weight loss medication I requested. I have never agreed to this and LifeMDs website information is completely misleading & dishonest. I was under the false & fraudulent impression that the $290.25 charge was for 3 months worth of the medication, since that is what I selected on LifeMDs website. Since LifeMD did not provide the service and medicine which was paid for, please provide a full refund. I am extremely disappointed in LifeMD.

  Business Response

  Date: 04/10/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *******************, enrolled in a ******************** subscription telehealth program on February 27, 2024. The subscription terms, to which ************ affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. 

  On March 22, 2024, ************ met with a LifeMD affiliated telehealth provider. During the appointment, ************ requested a refund and cancellation of his subscription because he was under the impression that the medications were included in the membership cost. 

  Because the customer was under the mistaken belief that medication cost was included in the program, his subscription was canceled and a full refund issued to him on March 22, 2024. 

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD
  

  
  

• Initial Complaint

  Date:03/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** Also consider filing a complaint with *************************************************************** advertises weight loss medications online and on social media. Upon clicking the ad, the user is taken through a series of landing and signup webpages. One webpage states:"The LifeMD ***************** Program is a $129/month program that combines groundbreaking GLP-1 medications, lab testing, and the knowledge of leading clinicians to create a highly effective approach to weight loss."As seen on this BBB page, many users sign up believing that medications are included in the cost of the program. It is not until after they pay for a 3 or 6 month membership that they later find out that medications are not covered and are very expensive.I signed up for a 6 month membership on 3/10/2024. Within 10 minutes after signing up, I discovered through further research (on pages that were not part of the sign up process) that the medications are not included. I canceled my account, emailed the company, and requested a refund, since I meet criteria for a refund per their policy.I have emailed multiple times requesting a refund and closure of my account, but I have received neither. The only email I received was them stating that I would get 2 months free. The web portal only gives the option to convert to a free account. So I still receive daily notifications that they have scheduled me with virtual visits with physicians. I have to go and cancel each visit. Their web portal does not give the option to delete your credit card information or to close your account. I'm sure if I miss canceling one of these unwanted, automatically scheduled appointments that they'll charge me.It is complete fraud, bait and switch, and misleading advertising and marketing. I have emailed the company multiple times without any response to my request for a refund or closure of my account.

  Business Response

  Date: 04/10/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *********************, enrolled in a ******************** subscription telehealth program on March 10, 2024.  ************** indicates he was under the impression that the cost of medication would be included in the program. However, the subscription terms, to which ************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.

  Because the customer was under the mistaken belief that medication cost was included in the program, his subscription was canceled and a full refund issued to him on March 26, 2024. 

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD
  

  
  

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i signed up for LifeMD to help me with my diabetes and weight. I have been charged $290.25 - I had *************** then they sent the ** to my pharmacy ********* but they are out of stock across the state so I sent a message through their portal to call Express Scripts my online pharmacy who has it in stock. My express scripts asked me who the doctor or nurse practitioner was. I gave his name ************************* NP and they could not find that person in the medical system. I fear this is not a legitimate medical practice. I have messaged their customer care, billing, and general departments to help me get this taken care of but it is impossible to get a response. I want to cancel and get my money back to see another doctor since they are not engaging and upholding in the services promised in initial 30 days as policy says a refund is available. I am owed my refund and want to pursue further action if this is not resolved.

  Business Response

  Date: 04/16/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, ***********************, enrolled in a ******************** subscription telehealth program on March 19, 2024. Thereafter, on March 20, 2024, **************** met virtually with a LifeMD affiliated provider and was prescribed medication. During the appointment, **************** was asked to provide her insurance information so that LifeMD could verify her eligibility for coverage of the cost of the medication. 

  **************** messaged LifeMD on March 21, 2024 advising that her pharmacy was out of stock of the medication and requested that the prescription be sent to a different pharmacy.  On March 25, 2024, LifeMD notified **************** that the prescription had been sent to the other pharmacy as she requested.  

  On April 11, 2024,  **************** advised a LifeMD representative that she was able to get the prescription shipped to her home and she no longer wished to cancel her subscription.  

  Considering the fulfillment of the customers prescription, we consider this complaint to be resolved. 
  
  LifeMD
  

  
  

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well it would appear after reading just the top most recent complaints about LifeMD I too was dooped. I signed up for a 6 month treatment plan of semaglutide injections for over $300. I was not able to get an online consultation for a few weeks later even though I paid the full up front and at that time scheduled my first appointment. And then found out that the appointment was never made so now Im stuck waiting weeks for my appointment. And when I called I was informed of more information that i knew nothing of. I have requested a cancellation of this membership and a full refund. They really need to be more specific with what youre truly signing up for.

  Business Response

  Date: 04/09/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, ***********************************, enrolled in a LifeMD subscription telehealth program on March 16, 2024. The subscription terms, to which ********************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.

  ********************** contacted LifeMD on March 21, *********************************************************************************************************************************************************** the program.  

  Because the customer was under the mistaken belief that medication cost was included in the program, her subscription was canceled and a full refund issued to her on March 21, 2024. 

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD
  

  
  

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a monthly service. I saw the ** provided all information and contacted my insurance company as directed. Meds were approved and insurance asked for an PA. ******* told me I would receive a prescription in 5 to 10 days. This never happened. My texts are no longer being answered.

  Business Response

  Date: 04/15/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *******************, enrolled in a ******************** subscription telehealth program on January 28, 2024, at a cost of $129. The subscription terms, to which ************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. 

  ************** thereafter met virtually with a LifeMD affiliated telehealth provider on February 7, 2024, at which time he was asked to provide his insurance information so that LifeMD could verify his eligibility for coverage of the cost of the medication.  On February 13, 2024, ************** was notified that there was an issue in verifying his eligibility and he needed to contact his insurance carrier. A prior authorization was submitted to ************** insurance carrier on February 28, 2024. 

  On March 5, 2024, ************** was again advised that the telehealth program does not include the cost of medication.  On March 15, 2024, ************** requested a refund. 

  On March 26, 2024, ************** subscription was canceled and, having already met virtually with an affiliated healthcare provider, he was issued a partial refund of $89. 

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD
  

  
  

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 3/21/24 I signed up for a weightloss plan that gave access to a coach/medical provider and weightloss medications. I was charged $387 for a membership that included 6 months of medications and appointments. After signing up, I went to finish filling out the "portal" and i saw a list of medications that if you were taking you shouldnt be doing the program. I immediately realized that the prescription medication i was taking was listed and would not be able to use this membership/medication because of dangerous and/or adverse reactions. Because they were closed I emailed them the situation, requesting for a refund. There refund policy on their website is stated is: "Refundable Scenario A:You submit a request for cancellation of your LifeMD ***************** Program Membership before your initial medical provider appointment andwithin the first 30 days following your Membership purchase.In this scenario, you are eligible for a refund of the Membership Fees you were charged minus the cost of Program Costs incurred by LifeMD, which include medical consultations, insurance and benefits verification, prior authorization management, and lab work (if applicable)".Because it had only been a few minutes and well within 30 days, I would be eligible for a full refund, and no costs would have been incurred since I did not use any of their services so I would be *********** full refund. I called the ***** number and waited for 10 min on hold and then received an automated message that I would receive a call back to my cell phone when someone was free. An hour later I tried again and the same thing happened again. I emailed them a second time as well. I then went on their live chat service on the website and sent them a message explaining how I called twice and emailed twice and one hour later the live chat has still not responded either. I still have not received a response or call back but my card was charged. I then read consumer complaints of this being fraud.

  Customer Answer

  Date: 04/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive advertising, they make it look as if you are getting medication but all you are getting is a doctors visit over the phone and some discount card. Truly taking advantage of people that are in a bad situation trying to lose weight. I already have a doctor I needed medication. The add was on instagram and I no longer have the actual ad that advertised a supply of medication for weight loss.

  Business Response

  Date: 04/09/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *******************, enrolled in a ******************** subscription telehealth program on March 20, 2024. ************** indicates he was under the impression that the cost of medication would be included in the program. However, the subscription terms, to which ************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.

  Because the customer was under the mistaken belief that medication cost was included in the program, his subscription was canceled and a full refund issued to her on March 21, 2024. 

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD