Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
• 

  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  very disappointed that I was scammed. I was enrolling in a weight loss program and was charged for me 3 shots and scheduled an appointment (I thought.) They provided misleading and false information by assuring me to get an effective medication supply for 90 days. I submitted all my personal and credit card information. They charged me $290.25 on 1/25/2024. I will be requesting a full refund. If LifeMD refuses to send my money back I'll follow other people to pursue this matter with my credit card company and small claims.

  Business Response

  Date: 02/20/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, ***************************, enrolled in a ******************** subscription telehealth program on January 25, 2024 and requested cancellation of her subscription that same day.  ******************** indicates she was under the impression that the cost of medication would be included in the program. However, the subscription terms, to which ******************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.

  Because the customer was under the mistaken belief that medication cost was included in the program, his subscription was canceled and a full refund issued to her on January 25, 2024. 

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD
  

  
  

• Initial Complaint

  Date:01/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding LifeMD To Whom It May ********* am writing to file a formal complaint against LifeMD due to unauthorized charges to my account and the provision of misleading information regarding their weight loss program's fee structure.I enrolled in LifeMD's weight loss program under the assumption that the consultation fee was a one-off payment of $129.00, and that the medication required for the program would incur a monthly charge of $120.00. This was clearly communicated to me at the point of sale and acted as my basis for consenting to the service.In alignment with this, I was charged $129.00 for the initial consultation fee and $120.00 for the medication on January 1st. However, without my authorization or prior notification, I was again charged $120.00 on January 13th. This charge was not in accordance with the original terms outlined to me, and when I sought clarification from LifeMD through their online support and phone service, I received contradictory statements and a refusal to recognize the unauthorized deduction.Despite numerous attempts to resolve this matter directly with LifeMD, I am yet to receive a satisfactory response or the return of the unconsented charge. I am seeking the Better Business Bureau's assistance not only in recovering the unwarranted charge but also in holding LifeMD accountable for their business practices, which seem to deliberately mislead customers regarding service charges.Thank you ***********************

  Business Response

  Date: 02/16/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, ***********************, enrolled in a ******************** subscription telehealth program on December 13, 2024 at the cost of $129 per month. The subscription terms, to which **************** affirmatively consented, specifically stated that medication costs are not included in the program fees. 

  Thereafter, **************** met virtually with an affiliated provider on December 31, 2023 and was prescribed medication, which he paid for separately at a price of $120.75. **************** was charged the monthly renewal fee on January 13, 2024. 

  **************** had another appointment on January 24, 2024, in which his medication dosage was increased, resulting in an increase in cost of the medication to $200.75.  *** ******* payment was declined and therefore the medication was not shipped.   

  *** ******* subscription was canceled on February 1, 2024, he will no longer incur the monthly renewal charges.

  Considering this subscription cancellation we consider this complaint to be resolved. 
  
  LifeMD
  

  
  

• Initial Complaint

  Date:01/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1-14-2024 This business, RXMED charged me $204 for Recurring billing, unbeknownst to me. I did NOT sign up for Recurring billing, I need my $204 BACK refunded back to my paypal account.

  Business Response

  Date: 02/09/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, ***********************, ordered a recurring subscription for a prescription drug product from REX MD on May 10, 2023. In submitting his order, the customer affirmatively consented to ********************* terms and conditions, which indicate that prescription products are non-refundable. 

  After placing the order, ************** called REX MD requesting cancellation of his subscription and a refund for the ordered product.  ************** spoke with a customer service representative who advised him of REX MDs terms and conditions, which do not allow for refunds of approved prescription orders. 

  ************** initial order was shipped pursuant to his placement of the order, and his subscription was canceled on May 10, 2023 in accordance with his request, such that he would not incur any further recurring charges. 

  Considering the fulfillment of the customers order and the subsequent cancellation of his subscription pursuant to his request, we consider this complaint resolved. 
  
  REX MD
  

  
  

  Customer Answer

  Date: 02/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I received a refund.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:01/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ok 12/19/23, I contacted LifeMd because they advertised for prescription sleep aids. My order ID was *******. I filled out a small questionnaire but never heard from anyone. On the very same day. 12/19/23 my request was approved. I never spoke to a doctor. I was charged $132.60 for ********. This is a glorified melatonin and if a dr called me life they were supposed to, I would hav never purchased this. We cant even find the doctors name in any state registry with a medical license. That os a whole different cause for concern. This place LifeMD is a ************ and nothing less. I dont even think they have actual doctors prescribing the medication and I think the filing pharmacy is a subdivision of LifeMD. No refund is available for me because its a prescription - but again, I never would have ordered it if I knew the major active ingredient was melatonin. This could have been avoided by a phone call from a professional. I find it unethical and distasteful. O am looking for a refund. .

  Business Response

  Date: 02/09/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, ***************************, ordered a prescription drug product from LifeMD on December 19, 2023, following authorization from an affiliated medical provider. In submitting her order, the customer affirmatively consented to ********************* terms and conditions, which indicate that prescription products are non-refundable. 

  In her complaint, ******************** characterized the prescription she received as glorified melatonin. We respectfully disagree. ******************** further claims that because her clinical evaluation was conducted asynchronously, she doesnt believe the medication was prescribed by a qualified provider. Again, we disagree. Asynchronous telehealth visits are a common industry practice, and patients of LifeMDs ************************ receive a dynamic clinical evaluation that carefully considers the individual case and needs of each patient.

  Considering the fulfillment of the customers order we consider this complaint resolved. 
  
  LifeMD
  

  
  

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a consultation call with this company in which they told me I was not a good candidate for their services. I did not get labels or receive any medication. They falsely advertise that you can get weight loss drugs and then charge you for a health program subscription. I have not done business with this company or spoken to anyone in 3 months. Yet I see a charge for a 3 month health support plan that I did not sign up to use. I have since found the login details to LifeMD and canceled their subscription program. I want a full refund for a service I have never received.

  Business Response

  Date: 02/09/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *********************, enrolled in a ******************** subscription telehealth program on October 12, 2023. At the time of her enrollment in the program, the customer affirmatively
  consented to enrollment in a subscription program.

  ************** thereafter met virtually with a LifeMD affiliated telehealth provider wherein she was informed that she was not a candidate for the particular type of medication she was seeking. 

  The customers subscription renewed on January 12, 2024.  Since the customer indicated in her complaint that she never intended to sign up for the subscription and never utilized any of the subscription services, we have canceled her subscription and refunded her in full for both the October and January subscription fees.

  Considering this subscription cancellation and refund, we consider this complaint to be resolved.
  
  LifeMD
  

  
  

  Customer Answer

  Date: 02/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  *********************************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this membership by mistake thinking I was just getting more information and not committing to anything. Immediately after submitting my payment information, I saw that I was charged and tried to cancel without doing anything else with this company. I called their customer service line and was put on hold for 2 hours until I had my appointment with the provider. I logged on to talk to the provider just to tell them I wanted to cancel since no one else was answering. The provider said there was a system glitch and they could not see any of my information and did not even know why we were meeting. The entire appointment lasted less than 5 minutes after she told me she could not cancel and I had to talk to customer service. She didn't ask anything about my health history or medications or anything that might make this product dangerous to me if prescribed. I then called customer service and was put on hold again for 4 hours with no answer. I sent several messages to the customer portal chat, no answer. Sent several e-mails, no answer. I want nothing to do with this company for the next 6 months or ever for that matter I just want my money back since I was charged for something I never received.

  Business Response

  Date: 02/02/2024

  Re: BBB Case #********
  
  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *******************, enrolled in a ******************** subscription telehealth program on January 7, 2024 and had a visit with a LifeMD affiliated provider that same day. 

  Following the initial appointment, ************** requested cancellation of his subscription. ************** subscription was canceled and, having already met virtually with an affiliated healthcare provider, he was issued a partial refund of $347 on January 8, 2024. 

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD
  

  
  

  Customer Answer

  Date: 03/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  I requested to cancel before the meeting but no one would respond.  I joined the appointment simply to tell them I was not interested.  Nothing medically relevant was discussed and the meeting lasted only a couple minutes. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 04/23/2024

  Re: BBB Case #********
  
  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *******************, enrolled in a ******************** subscription telehealth program on January 7, 2024, at a cost of $387, and had a visit with a LifeMD affiliated provider that same day. 

  Following the initial appointment, ************** requested cancellation of his subscription. ************** subscription was canceled and, having already met virtually with an affiliated healthcare provider, he was issued a partial refund of $347 on January 8, 2024. 

  On January 10, 2024, ************** filed a complaint with the BBB, to which LifeMD responded on February 3, 2024, stating the above facts.   

  On April 8, 2024, **************** filed a follow up complaint requesting the full refund amount.  Per his request, **************** was issued a $40 refund on that same day. 

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD

  
  

• Initial Complaint

  Date:01/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for 3 months with LifeMD. I paid the 3 months, I met w a provider. Medication is a separate cost and I understood that, the provider made it clear when we met. I paid for the medication for 2 months, however I did not do it for the 3rd month as I decided the medication was not giving me the results I wanted. I did not respond to MULTIPLE requests to renew, however I reviewed them and saw no option to cancel, thus concluding it would cancel on it's own after the 3 months.I have frequently logged into the app. There are no documents stating an auto renew. There is no mention of a membership. There is nothing I signed that acknowledged auto renewal, there was no mention of it when I met with anyone from LifeMD. There is no "my account " tab or anything of the sort. I have no emails explaining auto renew or how to cancel this so I was unaware I needed to until they billed me ****** on Jan 5th. When I reached out to get a refund thinking there was a mistake, they told me I'm not eligible for one based on information from their website and offered me a free month. I told them no, I don't think the product is right for me. I've now also gone to the website and I don't see anything there about an auto renewal membership. I explained if I wanted it for more than 3 months I would have paid for more, or continued the product, and asked for proof of my acknowledgment of of the auto renewal.They have not responded.

  Business Response

  Date: 02/01/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, ***************************, enrolled in a ******************** subscription telehealth program on October 3, 2023. At the time of her enrollment in the program, the customer affirmatively
  consented to enrollment in the subscription program at a 25% discounted rate for her first three months, to be renewed at the full cost of $387 on January 3, **** for the following three months.

  Since the customer indicated in her complaint that she never intended to sign up for the subscription, her subscription was canceled and she was issued a $387 refund on January 11, ****.
  
  Considering the subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD
  

  
  

• Initial Complaint

  Date:01/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They received another prescription after 3 months without even a notice. They were planning on receiving. They had planned this from the original prescription in fine print. Where it's concealed that they're gonna ship you every 3 months. They call me it *****. It's not right and if they were real honest they wouldn't have shipped it without at least asking if I was ready for a refill. Don't do business with shady business practices

  Business Response

  Date: 04/08/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, ***************************, ordered a prescription drug product from LifeMD on August 30, 2023. When making this order, ******************** affirmatively agreed to enrollment in a recurring subscription program, which included periodic prescription order refills, resulting in the placement of a recurring order on December 31, 2023. The terms and conditions to which ******************** affirmatively consented, specifically stated that prescription products are non-refundable.

  LifeMD sent the customer an email on December 26, 2023 notifying him of the upcoming renewal order. An additional email was sent to ******************** on January 1, 2024 notifying him that the medication had shipped. 

  On January 4, 2024, ******************** contacted LifeMD requesting cancellation of his subscription and a refund for the recently shipped product. ******************** spoke with a customer service representative who advised him of LifeMDs terms and conditions, which do not allow for refunds of approved prescription orders. 

  Nonetheless, as a courtesy, *** ********* subscription was canceled and he was issued a refund of $360 on January 18, 2024.  

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD

  
  

• Initial Complaint

  Date:01/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've just found out that they are scammers, and they did not really charge me for medications (as was declared in their commercial) but for some kind of virtual services. They provided misleading and false information by assuring me to get an effective medication supply for 90 days. Nevertheless, they got all my personal and credit card information. They charged me $290.25 for that on December 25th, 2023. I've sent them request for the full refund on December 28th, 2023, but they never have responded.If LifeMD refuses to send my money back I'll follow other people to pursue this matter with my credit card company and small claims.

  Business Response

  Date: 01/19/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *****************************, enrolled in a ******************** subscription telehealth program on December 25, 2023. Although the terms of the program expressly state that medication cost is not included in the subscription fee, **************** indicates she was under the impression that the cost of medication would be included in the program.  

  Because the customer was under the mistaken belief that medication cost was included, her subscription has been canceled and a full refund issued to her on January 11, 2024.     

  Considering this subscription cancellation and refund, we consider this complaint to be resolved.    
  

  
  LifeMD
  

  
  

  Customer Answer

  Date: 01/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for ******** 8 mg on October 15, 2023, as a trial of a "sleep" medication. A few days later, I received a cell phone call from the doctor at LifeMD, who was the same doctor who had initially made my intake contact. She said there may be an "interaction" with another medicine I am already taking (Seroquel). She suggested that I give it a trial. When the ******** arrived, I took one as prescribed and started to hallucinate on it. As I was told, I stopped it. On December 25, 2023, I received a bill (without a prescription) for another prescription. I attempted a refund and was refused. I did exactly what I was told to do, and I would like a full refund for the $204 paid by ******. Thank you so much! *********************

  Business Response

  Date: 01/26/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *********************, ordered a prescription drug product from LifeMD on October 14, 2023. When making this order, *** **** affirmatively agreed to enrollment in a recurring subscription program, which resulted in another order being placed on December 25, 2023 at the cost of $204. 

  Pursuant to his request, ************** account was canceled and he was issued the requested refund of $204 on January 2, ****, which is the same day he filed this complaint.
  
  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  

  
  LifeMD