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Business Profile

Telemedicine

LifeMD, Inc.
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Reviews

This profile includes reviews for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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LifeMD, Inc. has 2 locations, listed below.

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    Customer Review Ratings

    3.15

    Average of 467 Customer Reviews

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    Review Details

    • Angela C

      Date: 05/15/2025

      I contacted Life MD on 3/3/2025 to cancel any and all subscriptions and I was told this had been done. Then on 5/11/2025 I had a pending charge of $204.00 from Life MD on my bank account. I immediately messaged Life MD and was told the amount would be credited. As of today 5/15/2025 the charge still remains on by account an no credit was ever issued.

    • Kendra F

      Date: 05/15/2025

      Joined lifemd April 2025 for weightless, i received my medication on April 9, joined the 3 month plan. April 25 did their questionnaire and never got any refills, called many times, messaged in their app, all responses were "we are working on it". Then I got a message they can't get medication due to restructuring their practice, still no medication. I canceled service so I won't get billed and asked for refund on 2 months they did not hold up their end of contract. Deceiving practice, I prepaid for service and they sold it to me knowing there was no supply. It's like preparing for gas and there is no gas at pump but they say it may be there someday. I waited 20 DAYS. Will edit if I get refund but I'm sure I'll be out couple hundred.

    • Tyler A

      Date: 05/15/2025

      **** ****** was amazing and quite outgoing. I asked a few personal questions and she was absolutely willing to give the perspectives I was missing. Fantastic session. Yes, a lot of this is scripted for liability purposes, but when you asked for that personal interaction for affirmation that we made the right choices, she was right there next to me! Excited to start the journey!!! Thank you ****!!

    • Kateisha M

      Date: 05/12/2025

      Im very dissatisfied with this company. I felt like this was a scam so I googled it and came across this site. I can relate to every bad review from the lack of communication, not receiving medication, not being able to contact anyone, and misleading information. At this point, I just want a refund. I hope other companies are not like this. They should be shut down.

    • Brandie P

      Date: 05/12/2025

      Brandie P

      Date: 05/12/2025

      They never did work with my insurance as they had stated they would. Attempting to charge me additional fees of $774. After numerous conversations still charged me and now will not respond at all. Seek care elsewhere and save yourself the time and drama.

      LifeMD, Inc.

      Date: 05/14/2025

      Our apologies for the frustration caused. Thank you for your feedback. We have someone reviewing your account using the supplied email and we will be in touch. 

    • Arlissa T

      Date: 05/07/2025

      Arlissa T

      Date: 05/07/2025

      Dr. ******* was amazing and very nice! She was very informative with all the information which includes my health and well being.

      LifeMD, Inc.

      Date: 05/09/2025

      Thank you for your kind words! We're delighted to hear that you've had a positive experience with our staff. If there's anything else we can assist you with, please let us know.

    • Susan T

      Date: 05/07/2025

      Susan T

      Date: 05/07/2025

      Dr ********** was great and very thorough. LifeMD has been a wonderful resource.

      LifeMD, Inc.

      Date: 05/09/2025

      Thank you for your gracious feedback. We aim to provide the best service possible and we are happy to hear you feel we delivered exactly that. Feel free to reach out if you need anything!

    • Graham B

      Date: 05/06/2025

      Do NOT use this company. I used them for weight loss and it was great for a couple of months but then they were charging me for their service but failed to continue providing the medication prescription. All of the progress I made is now going backwards. I demanded a refund. If weight loss is your goal go to a more reputable company.For weeks they kept telling me my case was being treated as Urgent but failed to provide me with the weight lost drugs they recommended. Then they used the excuse that the company who provided it were having supply issues (Illy *****)

    • Shandra K

      Date: 05/06/2025

      Shandra K

      Date: 05/06/2025

      Life MD promotes constant attention from their staff and doctors but thats not what I received. I had one consultation and the ** had his screen off so I couldnt even see him. There website is not clear on the cost and that the $149 up front is to just be a part of it. You still need to purchase the injections. I do not recommend at all.

      LifeMD, Inc.

      Date: 05/09/2025

      Thank you for taking the time to share your experience with LifeMD. We sincerely apologize that your experience did not meet the high standards we strive to maintain for all our patients.

      We understand your frustration regarding the video consultation. Our policy is for providers to have their cameras on during appointments, and we'll address this issue internally to ensure it doesn't happen again.

      Regarding the program costs, we apologize for any lack of clarity. You're correct that the initial fee covers program membership, which includes consultations, personalized treatment plans, and ongoing support. We recognize this wasn't clear to you, and we'll work on improving our communication about program costs and what they include.

      To address your concerns, we'd like to offer you our new bundled plan that includes both the program and medication for $299/month. As a special offer, you can try it for just $99 for the first month, and we'll apply your initial payment towards this new plan. This option provides a more comprehensive and cost-effective solution.

      We value your feedback and will use it to enhance our service. If you'd like to discuss this further or explore the bundled plan option, please don't hesitate to reach out to our customer service team. Your health journey is important to us, and we're committed to making it a positive experience. We hope you'll give us another opportunity to serve you better.

    • GEHU C

      Date: 05/05/2025

      Leaving names out bit the doctor I was giving was INCREDIBLY helpful, very personal and it didn't feel like a transaction like alot of doctor's offices make you feel nowadays. I work shift work and he did the video chat at 10:40 pm and the chat video kept freezing up so he called me 4 times on my cellphone trying to get through and finally did. Great customer service. He had my prescription turned in, my paperwork to the insurance and approved by the next morning and I went from paying $600+ a month for my Zepbound to $24. Highly highly recommend.

    LifeMD, Inc. is BBB Accredited.

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