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Business Profile

Telemedicine

LifeMD, Inc.
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BBB Accredited BusinessA-Rated by BBB

Reviews

This profile includes reviews for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    3.15

    Average of 467 Customer Reviews

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    Review Details

    • Lisa B

      Date: 01/09/2024

      Lisa B

      Date: 01/09/2024

      This compant feels a bit like a scam. I recieved my first vistit and prescriptoin in a very timely manner. When it came time to refill the trouble started. I had a visit with a "doctor" the first week of December and was charged for membership and the prescription, which I still have not recieved- second week of January almost 6 weeks later. I have sent emails and made phone calls for support and it's so disappointing to be made to beg for services and products that have been paid in full. The "Care Team" sends form answers and I don't think "real" people read the concerns, auto generated responses that dont answer questions are sent with is the opposite of quality patient care. After all the back and forth, I have entered a dispute with my bank for charges made and services not delivered. If you are considering this site for your Healthcare, I would STRONGLY urge you to look elsewhere for quality patient care and follow up. You're worth it!

      LifeMD, Inc.

      Date: 01/29/2024

      Good afternoon,We are sorry to hear your experience with us has not met your expectations. I do see that you have been a patient with LifeMD since August 2023 and recently had a refill sent in on 1-27-2024. As a means to make sure you are happy with our services and have a great patient experience we have issued a one month service credit to your account. Thank you for being the most valuable part of our business. Have a great day!

    • Darcy R

      Date: 01/03/2024

      Darcy R

      Date: 01/03/2024

      The medication does not work for me. The company refused to refund an unopened shipment. Im out $204.

      LifeMD, Inc.

      Date: 01/29/2024

      Thank you for your feedback, *****. I am so sorry to hear this product did not work for you as expected. I have reviewed your account and I do see that a billing reminder email was sent to you on 12/22/23 about your upcoming shipment, this would have been when we could cancel this order. Unfortunately, we did not receive a cancellation request until 1/3/24, after the medication had shipped and been delivered. By law, prescriptions are not refundable. If you have any questions you can call or email us. Thank you for being a valued RexMD customer!

    • Jesse L

      Date: 01/01/2024

      Jesse L

      Date: 01/01/2024

      The wording as you go through their process was very misleading. I was under the impression that they would be the ones who were procuring the medicine and not having me wait to see IF my insurance would cover it and if not to use their prescription card. After submitting payment to them, I found this out, which needs to be upfront and allow us to read and help one decide.

      LifeMD, Inc.

      Date: 01/29/2024

      Good afternoon,Thank you for bringing this matter to our attention. Your account has been cancelled and a refund (Refund #********* $290.25) was issued on 1/3/2024. If you need anything further please do not hesitate to contact us. Thank you and have a great day!

    • Alicia S

      Date: 12/22/2023

      Alicia S

      Date: 12/22/2023

      I have had nothing but positive experiences so far with Life MD! They are quick to respond to messages. My Care Team is fantastic.

      LifeMD, Inc.

      Date: 01/31/2024

      Thank you ****** so much for taking the time to leave an excellent rating. Please let us know what we can do for you in the future.

    • Brittany K

      Date: 12/22/2023

      Brittany K

      Date: 12/22/2023

      Nothing but a scam. I signed up for the 6 month membership, kept getting hounded to complete pending information prior to my appointment, but had nothing pending in my profile. Reached out to customer service about the emails/texts I received, stating this is your 2nd notice, this is your final notice to complete pending information prior to your appointment, to which they told me it was a glitch in their system and to ignore it. After the 5th or 6th notice of the same thing, I decided to cancel as it didnt feel like a legit company. Reached out again about getting my refund of $387, to which I was told 4 times I need to provide a reason as to why I was cancelling my membership; I answered the emails every time with the same reason and kept getting the same generic response. *** reached out 5 other times since then and have been ignored. *** never had an appointment or anything done by this company. Nothing but a scam, DONT DO IT.

      LifeMD, Inc.

      Date: 01/31/2024

      Hello, thank you for brining this to our attention. I can confirm your account and refund was issued 12-22-2023. Thank you.

    • Constance S

      Date: 12/19/2023

      After I signed up for this plan, I realized after speaking with my physician that it was not a healthy for me to make because of my chronic illness. Life MD is supposed to be a medical based company and questions about my health were never asked online. They just quickly took my money and when I tried to contact them the next morning by email, and by phone I received no response whatsoever. Nobody answered the phone they just took my telephone number to call me back no one ever called me back I sent them two emails. No one responded.I feel this company is a scam just out to take my money and offer me no recourse when the reality is that I cannot be a part of their program due to my ongoing medical condition that they shouldve questioned me about before accepting me into the program. I would like recourse of return of my $204.

    • Sydney J

      Date: 12/14/2023

      Sydney J

      Date: 12/14/2023

      As many other posts are saying LifeMD is a SCAM. I signed up and was charged for a membership. Later I was told that I was not eligible for the treatment I signed up for. You pay before you speak with a doctor or are scheduled for any labs. I called for a refund after I cancelled my membership and nobody is answering the phone. I also have not gotten a response through email.

      LifeMD, Inc.

      Date: 01/31/2024

      Thank you for bringing this to our attention. I can confirm that your subscription was cancelled and a refund was issued 12-27-2023.

    • Shauna T

      Date: 12/10/2023

      Shauna T

      Date: 12/10/2023

      I signed up for the 6 month plan. I filled out the questionnaire. Kept getting emails to fill out questionnaire. I have tried reaching out and no response in return via text through the website. Can not get through on the phone. I fully regret signing up and had closed the account out before getting any responses back. I have went to my doctor and am getting the help needed from my doctor. I have requested a refund as I have not used their services. I still have not gotten a response. I just want my money back as I feel I have been scammed out of $347.

      LifeMD, Inc.

      Date: 01/31/2024

      Thank you for bringing this to our attention. I can confirm that your subscription was cancelled and a refund was issued 12-19-2023.

    • Erik C.

      Date: 12/09/2023

      Erik C.

      Date: 12/09/2023

      Scam no service and wont answer phone to cancel. Took my money, no service no refund. Stay away

      LifeMD, Inc.

      Date: 01/31/2024

      Thank you for bringing this to our attention. I can confirm that your subscription was cancelled and a refund was issued 12-26-2023.

    • Jennifer C

      Date: 12/08/2023

      Jennifer C

      Date: 12/08/2023

      This is a SCAM...they will charge you $290.00 for a membership before they even know if they can medically help you or not. They lead you to believe that you are simply selecting a membership that you can partake in. They then charge your card immediately before you even speak with a doctor or be scheduled for any labs. I asked them for a refund of my money as I cancelled my membership as soon as I was notified of their pending charge. This is not how you conduct business. Being a so called medical advisory, you should speak with the patient, obtain labs and see if you can help them before you charge them for a membership. I now have to go through the bs of disputing the charge on my card. I did contact LifeMD and tried to pursue a full refund with them and of course they are now silent...SHOCK!

      LifeMD, Inc.

      Date: 01/31/2024

      Thank you for brining this to our attention. I can confirm your subscription was cancelled and a refund was issued 12-11-2023.

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