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Business Profile

Telemedicine

Rex MD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telemedicine.

Reviews

Customer Review Ratings

1.05

Average of 75 Customer Reviews

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Review Details

  • Luuann N

    Date: 11/22/2024

    Scammers!!!!!! They will rip you off. Charge you hundreds of dollars and will not cancel your order that was not even ship out. They are supposed to verify your identity but never did. Dont give you a price just charge you. DONT EVER DO BUSINESS WITH REX MD !!!!!!!!!

  • Ashley H

    Date: 11/19/2024

    Currently still fighting with them I ordered my prescription last month. My subscription is set to renew in four days. I still havent even been shipped by original product. They kept telling me that it was 7 to 10 business days and then after that seven business days every two days I was told 24 to 48 hours, it is now 26 days and still no product. It has not been shipped. It still isnt hold in processing every time I contact customer support. I am just told the same thing over and over again the problem is still never resolved. I cant cancel my subscription until my order is processed according to their customer service , leaving me open to having my car charged again for a subscription that they havent even ordered for the first medication completely unprofessional. This is been an absolute nightmare.

  • Michael B

    Date: 09/19/2024

    Michael B

    Date: 09/19/2024

    Unethical billing practices. Never received product after being billed for a renewal that i tried to cancel.

    Rex MD

    Date: 09/23/2024

    We apologize for the frustrating experience you've had with our billing and product delivery. We take your concerns seriously and want to ensure that they are addressed. Reviewing your account, we can see that your subscription services have now been canceled so you will no longer be billed for your prescription moving forward unless a refill is requested. Thank you for your feedback and for bringing this to our attention, we greatly appreciate it as it helps us improve our services. If there is anything else we can assist you with, please don't hesitate to reach out. We are here to help!

  • David B

    Date: 06/25/2024

    Several concerns: I asked for a one- month supply of ** meds. Instead, my subscription is for 6 months. The product did NOT work for me with a different company. Like another dissatisfied customer, I was told to wait 120 days after the delivery to re-inquire. Clearly, this is right out of The Scammers Handbook. My scammer expert once told me that stupid and needy people fall for this stuff. Im not stupid. So, Im stuck for 6 months with meds that dont work?! Nowhere does it say that there is a lengthy subscription. Kindly clarify. Im frustrated!

  • Peter S

    Date: 06/18/2024

    Peter S

    Date: 06/18/2024

    I did not ask for a renewal and was sent and charged for an additional refill. I was told "no refunds" since I only "paused" my prescription and did not cancel it. The individual I spoke with was not only not very understanding but had absolutely no consideration for my request!

    Rex MD

    Date: 08/27/2024

    We apologize for the difficulties you've encountered with our services and our staff. We strive to provide the best customer experience possible, and we are sorry to hear that we have fallen short. We reviewed your account and see that your subscription has been canceled, so moving forward, you will no longer be billed for or shipped your prescription unless you request it. Thank you for providing us with your feedback; this helps us identify areas of improvement for our services. If you need anything in the future, please don't hesitate to reach out. We are here to help!

  • Philip N

    Date: 05/24/2024

    Philip N

    Date: 05/24/2024

    Clicked on PayPal payment link to see the price. Order was placed without me confirming that I wanted to order. Immediately charged before my medical information was professionally reviewed. And I only received 25 of the 30 pills that I "ordered." **************** hasn't responded to my email about the shortage.

    Rex MD

    Date: 08/27/2024

    We are sorry to hear that you did not have a five-star experience with us. We were able to locate your account and can see that this matter has since been resolved, as a full refund has been issued. We are committed to providing the best service possible, and we apologize if we fell short of this commitment. If there is anything else we can do to assist you further, please don't hesitate to reach out. We are happy to help!

  • William K

    Date: 05/02/2024

    William K

    Date: 05/02/2024

    It a money grab scheme. No reminders when their 3-month automatic order will ship. They don't care about the customer just getting $$$ when you do not need the prescription. Then they arrogantly tell you how you should know better and that is their policy. 1 out of 5 stars says it all!I think your reviews says it all, learn from them, or you will soon be out of business. If I could have given you zero stars I would.

    Rex MD

    Date: 08/27/2024

    We are truly sorry to hear that you had a poor experience with our services. Your feedback is very important to us, and we can assure you that we're taking immediate steps to improve our reminder system and overall communication. Your experience matters, and we're committed to doing better. Your subscription has been canceled so moving forward, you will not be billed for your prescription unless requested. If you have any questions, please don't hesitate to reach out. We are happy to help!

  • Danny L

    Date: 02/20/2024

    Danny L

    Date: 02/20/2024

    Do not do business with these people! They gladly take your money, but they will not take stop for any reason!

    Rex MD

    Date: 02/22/2024

    Thank you for your feedback, *****. We are sorry to hear you are dissatisfied with our service. We take your concern very seriously and want to make sure you have a good experience with our company. When you placed your initial order you did so on a 6-month recurring subscription, this is why your account was charged the second time. While this may have been an oversight on your part, as a courtesy, we have already refunded you in full for that second order that was sent out to you. Thank you for being a valued RexMD customer!

  • Carlton S

    Date: 01/09/2024

    Carlton S

    Date: 01/09/2024

    I initially ordered ******, but somehow I was sent ******, which has never worked for me. I called customer service and they told me they couldn't do anything for me until June because I had a 6 month supply of the wrong ED *********** I can see why the company is not rated by the BBB. Do not deal with Rex MD.

    Rex MD

    Date: 01/10/2024

    Thank you for your feedback, *******. We are sorry to hear this was not the script you wanted. I have reviewed your account and your initial purchase was made for what was shipped out. We are happy to do a prescription change request for you and see if your provider will approve the other medication, if so, we will *********** out to you as soon as we can. Unfortunately, when you placed your order it seems you placed it for the wrong thing. If you would like, I would be happy to reach out to you directly and assist you with this. Thank you for being a valued RexMD customer!

  • Robert T

    Date: 11/27/2023

    Robert T

    Date: 11/27/2023

    Terrible company. Will not cancel orders once places and total charges not revealed until order placed. Total scam Miserable customer service. DO NOT ORDER anything from REXMD

    Rex MD

    Date: 11/28/2023

    Thank you for your feedback, ******. I am very sorry to hear there was some confusion with our ad. The ad is for up to 95% off, not 95% off. I do see you spoke with a representative on 11/27/23 and agreed upon a lower price in which you were given a refund for the difference. Our representative also went over our T&C and advised you that all sales are final. We value you as a customer and your opinion is very important to us.

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