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Business Profile

Telemedicine

Rex MD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telemedicine.

Reviews

Customer Review Ratings

1.05

Average of 75 Customer Reviews

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Review Details

  • Gene F

    Date: 11/15/2023

    Gene F

    Date: 11/15/2023

    I ordered a Product, but called to Cancel BEFORE the product had been shipped, however, - even though they advertised that the product would be shipped within 3 days, and it wasnt! I informed them that I wanted to CANCEL, but even tho they INFORMED me that it had NOT been shipped, they refused to allow me to cancel!

    Rex MD

    Date: 11/20/2023

    Thank you for your feedback, ****. I see you spoke with someone on 11/15/23 who thoroughly explained our policy and how long it would take to ship the product. You agreed on that call to pay a $25 expedited shipping fee for 2nd-day air which you were charged for, and the order shipped out the next day on 11/16/23. As agreed upon on that call, your subscription was stopped moving forward so you will not incur any further charges. Thank you for being a valued Rex MD customer!

  • Ronald H

    Date: 10/31/2023

    Ronald H

    Date: 10/31/2023

    Don't spend your money here! The advertise 2-4 business day shipping and I have been waiting for 2 weeks. When I asked for either the product or a refund they sent me a message stating there was a high demand for the product and were experiencing delays. Also, that per the the "agreement" all sales are final. If this sounds like a company you can trust go ahead and send them your money. There is a special place for these people.

    Rex MD

    Date: 11/03/2023

    Thank you for your feedback. I am so sorry to hear there was an issue getting your order shipped. We will be reaching out to you today to rectify this immediately. Thank you for being a valued RexMD customer!

  • John S

    Date: 10/18/2023

    John S

    Date: 10/18/2023

    I've canceled my prescription 3 times and they continue to bill and ship. I've spoken to customer service and they give excuses and then tell me no returns or refunds. If anybody out there remembers cassette tape subscriptions, its the same scam. Do not use these online services, go talk to your doctor!

    Rex MD

    Date: 10/19/2023

    Hi ****, Thank you for speaking with me and getting this situation resolved. We are very sorry again for the misunderstanding. Thank you for being a valued RexMD customer!

  • Benjamin G

    Date: 10/07/2023

    Benjamin G

    Date: 10/07/2023

    So I havnt had a rx in over 5 months Ive tried canceling and then all of the sudden I get a $90 charge to my bank for another prescription havnt talked to anyone about it the prescription gives me a terrible headache I have not taken it since this happened I have not received any meds for over 5 months yet I guess they just want your money.

    Rex MD

    Date: 10/19/2023

    Hi ********, your account has been refunded in full. Please reach out to me at any time by replying to my email if you need any further assistance. Thank you for being a valued RexMD customer!

  • John H

    Date: 09/30/2023

    John H

    Date: 09/30/2023

    I ordered Sildenafil from REX MD 5-6 months ago. I didn't like the product and asked REXMD to not send me any more Sildenafil. Then today I received another bottle that I did not order. If REX MD does not return the money taken out of my credit card, I will ask my bank to refuse to pay. Please advise,***********************.

    Rex MD

    Date: 10/19/2023

    Thank you for your feedback, ****. Your account has been refunded in full and we do apologize for any inconvenience or misunderstanding that surrounded the subscription you had signed up for. Please contact me directly with any questions or concerns. Thank you for being a valued RexMD customer!

  • Dennis A

    Date: 09/23/2023

    Dennis A

    Date: 09/23/2023

    Priduct is fake and does not work, I'm out almost $1200 bucks.

    Rex MD

    Date: 10/19/2023

    Thank you for your feedback, ******. I am sorry to hear the medication did not work as expected. Branded and generic prescription medications filled by our third-party pharmacy partners are procured from ****approved manufacturers. Consequently, the active ingredients in such prescription medications are required by the *** to be bioequivalent to their respective reference listed drugs, with that being said, as a sign of good faith I have refunded more than half of your payment back to you. If you need any further assistance please contact me directly at any time. Thank you for being a valued RexMD customer!

  • Tim S

    Date: 09/20/2023

    Tim S

    Date: 09/20/2023

    Dont use. I was approved and ordered sleeping pills and a month later did not have them. Then they said they would expedite them and 4 days later I called. Guess what, oh it takes another 3-5 days to get them reapproved for shipping. $130.00+ for a sleep prescription! Give me a break!

    Rex MD

    Date: 10/19/2023

    Thank you for your feedback, *******. I am very sorry to hear your products took longer than expected to arrive. I also see you have been refunded in full for the last shipment that you received. Please feel free to reach out to me directly at any time if you need any further assistance. Thank you for being a valued RexMD customer!

  • Prentiss E

    Date: 08/09/2023

    Scam Alert!!!!!!Stay far away.The moment you signup, they send meds every month. The only way to stop subscription or cancel membership is to explicitly call in and cancel.There are no cancellation options online in your account profile by design.Once product is accepted via shipment you cant return it.Horrible, horrible, horrible experience!When I explained that multiple times I denied their orders, a shipment showed up anyways.NO REFUNDS OR RETURNS STAY AWAY FIND A BETTER PROVIDER WHOS *************** EXPERIENCE ARE FRIENDLY TO THEIR CUSTOMER BASE.0/100 stars

  • John B

    Date: 08/07/2023

    I tried to cancel an order an hour after I placed it at my physicians advice. They refused to cancel it and told me they would not accept it back if I refused delivery.

  • Will S

    Date: 08/01/2023

    Total frauds They charge your cc without authorization and refuse to refund I have no idea how it is legal and how come no one has close them down yet

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