Business Profile

Weight Loss

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Complaints

This profile includes complaints for WW's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

668 total complaints in the last 3 years.
398 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/28/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction is May 19, 2025. It was for a consultation/subscription for the injection of ****** I got some questions of weight, height, medical history. After a day I received a notification of uploading a photo of a scale showing my weight in order to start the process. Now its going on two weeks and I havent received any sort of consultation or any notification of regarding the injections. Now it has essentially just turned into the $49 was a bait and switch just to use the app.
Business Response
Date: 05/29/2025
Just to clarify, your first payment upon subscribing will cover the entirety of your first month of service. Before we can provide any prescription medication, we will need you to upload your medical history. This is similar to the initial paperwork you'd complete at a doctor's office and allows our clinicians to thoroughly review your information. They may also request additional details if necessary. This step is particularly important when considering medication, as it helps us ensure your safety and provide the most appropriate care.
Sincerely, WeightWatchers

Customer Answer
Date: 05/30/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Yes and I filled out my health information. And gave what was requested such as photos of a scale, my blood pressure and then never heard anything back.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** *******

Business Response
Date: 06/06/2025
The clinician requested additional information which was not provided. While we understand the members frustration, the terms were agreed to. Prior to activating a membership, a short summary outlining the payment plan and cancellation policy is displayed, with key details emphasized in bold. Below this summary, there is a mandatory checkbox confirming agreement with these terms. The membership activation is contingent upon this box being checked.
This membership is set to end on June 19th.
Sincerely,
WeightWatchers
Customer Answer
Date: 06/08/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
You just now sent a message JUNE 6 now almost 3 weeks of hearing nothing, is when I finally receive a notification that more information is needed. So I have now have wasted almost full month with this worthless SCAM WEBSITE and is still expected to keep paying for nothing.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** *******
Initial Complaint
Date:05/27/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 8, 2025, I received a message that my Weight Watchers account would be terminated on May 22, 2025 unless I refilled my compounded medication prescription since they were no longer able to provide due to recent court rulings. I did not request a refill so expected my membership to be canceled. On May 22, instead of canceling (which I confirmed would happen-entire account terminated per message in chat-see below) I received a message that my membership was being changed to clinic instead of terminating. I have reached out to Care Team who told me to reach out to the general customer service. The customer service told me I had to reach out to the Care Team. I have received a link to cancel, but that link won't let me cancel until the end of my contract, and it seems like customer service and care team are unable to communicate with each other, so I'm continually getting the run around with no answers. Since they can't fulfill the terms of the contract, I want them to honor the original message that stated that my entire membership would be terminated since they are no longer able to uphold the terms of the contract.
Business Response
Date: 06/05/2025
We would like to confirm that the account has been canceled as requested. There is also a pro-rated/partial refund on the account for unused time.
Sincerely,
WeightWatchers
Customer Answer
Date: 06/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* ********
Initial Complaint
Date:05/27/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 30 I saw an ad from weight watchers for glp meds for weight loss. I thought it was $49 for the first month and then $$99 for the next two months. I spoke with a lady the next day giving her my health information. It was then that I found out these prices were for a clinic and the meds were extra. I immediately cancelled. This was on May 1. They informed me that even though I cancelled, I would still owe the $ 99 for the next two months. I spoke with someone else but they said the same thing. I signed up for the meds not a clinic and do not feel that I owe them anything.
Business Response
Date: 05/29/2025
We understand your concerns regarding the WW Clinic memberships. We want to clarify that our memberships offer a comprehensive program beyond just ***** prescriptions. We recognize your frustration; however, we want to emphasize that the membership terms are agreed upon prior to activation. During the signup process, a concise summary of the payment plan and cancellation policy is clearly displayed, with key details highlighted in bold text. To proceed with the membership activation, a mandatory checkbox confirming your agreement with these terms must be selected.
Sincerely, WeightWatchers
Customer Answer
Date: 06/01/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I thought by the way the advertisement read that I was signing up for the Glp meds and not a clinic. I would never be willing to pay for a clinic and then have to pay separately for the meds. I did cancel Within a 24 hour period and I should not have to pay you for something that was not clear to me. To me this is a rip off!

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** *****

Business Response
Date: 06/06/2025
The membership fee is essential as it includes several important services. These include a consultation with a clinician, a thorough review of your medical history to ensure your safety, the writing of your prescription by a clinician, and ongoing clinician availability to address any potential side effects you may experience. In addition to these core services, the membership also provides access to other benefits.

While we understand the members frustration, the terms were agreed to. Prior to activating a membership, a short summary outlining the payment plan and cancellation policy is displayed, with key details emphasized in bold. Below this summary, there is a mandatory checkbox confirming agreement with these terms. The membership activation is contingent upon this box being checked.
Sincerely,
WeightWatchers
Customer Answer
Date: 06/07/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[ I want my money back.
I let them know right away that I thought the fees were for the shots. It did not say anywhere that the shots were extra. This is a bad way to do business especially to someone elderly like me. I will let it be known what happened to me. You can be sure of that. I cancelled in less than a day. It is not like I continued to use your product.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** *****
Initial Complaint
Date:05/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I unknowingly signed up for services from weight watchers international,They no longer can offer services which I have never used. This is since April. They have charged me monthly Although I have requested a cancellation.The monthly charge has varied from over $100 to $74 to $23 to back to $74. They have filed bankruptcy and are facing a class action lawsuit for fraudulent billing.I cancelled my debit card - this company still billed me with the new Debit card number which I did not give them.I am hoping you can help me as I am 73 and I cannot afford this.
Business Response
Date: 06/04/2025
We would like to confirm that the account has been canceled as requested.
Sincerely,
WeightWatchers
Initial Complaint
Date:05/26/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Joined W.W. clinic on 5/7/25. Unfortunately, my wife and I signed up for the year. We signed up because they offered weight loss medication with the monthly fee. After 3 weeks they let us know that they no longer have the medication available and showed us how to purchase it at an extra cost 300 and 400 dollars a month along with their 189-dollar monthly fee. We both canceled our subscription and now they are going to charge us both $189 for the next 11 months. I am sure they no longer have access to the weight loss medication because of them filing for bankruptcy. Which we did not know about until after joining. A very deceitful practice by this company. The amount they will be getting if they get away with this will be ******** by next year. Right now, it is ****** and will go up to ****** a month until 5/26
Customer Answer
Date: 06/01/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Weight Watchers Clinic has cancelled the contract and has reimbursed the monthly fee.

Sincerely,

**** *******
Initial Complaint
Date:05/25/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had signed up for WW CLINIC. They were unable to provide service I wanted. I asked to stop subscribing and was told NO! We will charge you 180 per month for 12months. I spoke with my bank and they reverse the first charge the third week of May, today I noticed that Weight Watchers has gone in and taking the amount out again even though my bank reversed it! They are saying theyre going to withdraw $180 for checking account on 23 June even though I have told them absolutely not! Being a holiday weekend, I will contact my bank again on however, this is fraudulent charging by Weight Watchers. They are basically robbing my checking account without my permission. Something needs to be done about this!
Business Response
Date: 06/04/2025
We would like to confirm that the account has been canceled as requested. There is also a pro-rated/partial refund on the account for unused time.
Sincerely,
WeightWatchers
Customer Answer
Date: 06/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ********
Initial Complaint
Date:05/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for the WeightWatchers ***** weight loss program under the impression that I would not be charged until I had seen a provider and been prescribed medication. I entered my credit card information to create an account and complete the sign-up process, expecting to be billed only once services were actually rendered.However, I was charged $149 immediately before seeing a provider or receiving any consultation, prescription, or treatment. I never saw or spoke to a provider, never received any medication, and no services were delivered. Despite this, WeightWatchers has refused to refund my money.I have contacted their customer service and explained the situation, but they continue to deny a refund, stating that the charge is non-refundableeven though no part of the service I paid for was ever provided.This feels deceptive and unethical, and I am requesting a full refund for the services I did not receive.
Business Response
Date: 05/29/2025
Our records show your WW Clinic account has been cancelled.
Sincerely, Weightwatchers
Customer Answer
Date: 05/29/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
As stated in my previous message, my account was not canceled until 5/22 even though I was charged long before that despite asking multiple times to have it canceled before that. I was charged $149 and did not receive any services for what I paid. Ive been politely asking to cancel and for a refund since the day after I was charged. I was refused both and told I couldnt cancel until 5/22

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ******

Business Response
Date: 06/06/2025
The member has been refunded for the medication not received and for unused time.
Sincerely,
WeightWatchers
Initial Complaint
Date:05/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was misled into thinking the $84 fee included medication. I later learned it was only the membership fee, which wasnt clearly stated. I also cannot remove my debit card or cancel, despite trying multiple times. This appears to be a pattern with this company, as documented in numerous BBB complaints.
Business Response
Date: 05/28/2025
There are several subscription durations available, with longer plans offering the best value. Before activating a membership, a short summary outlining the payment plan and cancellation policy is displayed (multi-month plans may only be canceled for the end of the plan). Below this summary, there is a mandatory checkbox confirming agreement with these terms. The membership activation is contingent upon this box being checked.
Sincerely, WeightWatchers
Customer Answer
Date: 06/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

They still haven't addressed how the pricing doesn't include the prescription for weight loss medication. It is separate. There's no way of knowing how much it costs before choosing subscription

Once you choose one you are locked into that term for 6 months or a year without being able to cancel. I signed up for 6 months thinking I'd get medication and no the medication is $200 a month along with th $84 a month for the membership. The membership and the medication are not included in the price they are separate it doesn't state that before you comm

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********** ******
Initial Complaint
Date:05/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for weight watchers in early April 2025 because I was under the impression based on the ads that I would get 6 months free. I used the app for a week or 2 and it wasn't working for me. I followed their guidelines and gained weight. So I cancelled my membership at the end of April. I thought all was well and good until today 5/23/2025 when I was charged $11. I got in touch with their 24/7 chat and spoke with "*****" who was very snippy right away. She basically said that I misunderstood what I signed up for and too bad so sad. I was told that they will not reverse any charge and will continue to charge me for the entire year despite having cancelled my membership and not using the app. I have never experienced such poor customer service or a company who actively tries to NOT help resolve customer issues.
Business Response
Date: 05/28/2025
While we understand the member's frustration, the terms of the membership were agreed to before activation. The member signed up for a 12 month commitment; stating on the WeightWatchers web site 'Buy 6, Get 12 Months - get the value of 6 months free over 12 months' Our process includes displaying a short summary outlining the payment plan and cancellation policy, with key details emphasized in bold. A mandatory checkbox requires confirmation of agreement with these terms. Membership activation is only possible once this box has been checked by the member.
Sincerely
WeightWatchers
Initial Complaint
Date:05/23/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Per *** Guidelines/Regulations, the company Weight Watchers cannot work with a compound pharmacy to produce compound *********** since there is no longer a shortage with the parent patent company *************. I canceled a membership with Weight Watchers and their clinic on May 20, 2025. At 11:34 pm that night I even got a confirmation email for it. The next day I was charged $179 for membership fees - for a membership I had cancelled the day before. I was charged for this on May 21, 2025 at 1:18 pm. In every email I get as a receipt for the membership, it say you may cancel and your cancellation will go into effect immediately. Talking with the cumstomer service has led to them suggesting I talk to the care team. These are the folks that deal with my meds and healthcare. I am not able to get them to refund this fee. Please help me, I feel like they are making it impossible to leave and will keep charging me money on something I canceled.
Business Response
Date: 05/28/2025
WW Clinic has provided a billing history related to your program. The $179.00 charge shown on your statement for May 21, 2025, includes a few items. Your standard monthly Clinic Fee is $94. However, a prorated refund of $75.65 has been applied to this fee. The remaining $85.00 of the total charge is for a prescription you ordered on April 16, 2025.

Please note that, as stated in our Terms and Conditions, all prescriptions are billed in the month following the order.
Sincerely, WeightWatchers

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WW is NOT a BBB Accredited Business.