Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to address the Central Hudson over billing practices on my account. Over 15 years, the monthly average at this home was $360.00. Since September of 2021 the billing has been extremely erratic and reaching $789.64 per month, more than double. Please, let us know how this can be addressed and resolved. This is just not sustainable.Thank you,*****

  Customer Answer

  Date: 03/04/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  *******************
  

• Initial Complaint

  Date:02/03/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hello, so i have been in contact with *********************** about our central hudson account number **************. we've explained that our bill is extremely high. December bill over 430 and then again in January over 450 almost. so in total over 800 dollars, now i am 6 month pregnant, and have medical conditions. between rent and bills plus utility bills we really cannot afford over 800 dollars period. all ***** has done was send someone to our apartment, didn't look at any meters , and the guy said "well thats your bill because our system didn't do an estimate for November. im not sure how they explain their customers to live?! they threatened to turn our power and gas off. we do have service animals. we would like to see a major adjustment to our bill. that isnt no 800 in total.

  Customer Answer

  Date: 02/27/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

• Initial Complaint

  Date:01/30/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm set up for automatic payment deductions with Central Hudson for my electric. My payments were coming out each month. The last one was November 6th 2022. I did not receive another bill until now and it's a huge amount of $695. Way higher then all of my other bills. And we have had solar panels installed at the end of August. I call Central Hudson and they can not explain to me why I have such a huge bill. I have no idea what they are talking about. They are telling me that this bill is from August until now, but I have made payments since August.

  Customer Answer

  Date: 02/26/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:01/26/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  central hudson for over billing, my bills are normally around $100 i have been getting bills from $67 to over $465. they estimate my meter wrong and charge me a high delivery fee. there are months there are no bills on my account. and there our months were there are up to 7 different bills on my account. i have reached out to them a number of times, i have been told billing is reviewing, and i would get the information mailed to me. i have not received anything, and the problem keeps happen. last month $67 this month $267. i want my bills from September 2021 to January 2022 reviewed and credit for all their over charges.

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been getting charged crazy amounts and I have solar panels, propane for gas and oil for heating. I work 16 hr shifts and my thermostat stays at 68 degrees. I continue calling them for an explanation, I have gotten no resolution. All they ever say is they are going to escalate my case to upper management and they will contact me. I have never received a call back. As I continue to call them but no one has answers but I understand your frustration!!! Since I bought the house in February of 2020 I havent seen a credit for the energy my solar panels produces.

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To who it concern. my previous address was ** * ****************************************************************. I have lived alone for 4 years now . In my previous address my electric bill has never been 137 .00 a month or ***** especially in the winter season.My electric bill was always between 20 to 60 *** at any given time as I remember. I cant access my previous bill since I moved I moved from ******************* In august of 2022. To my current address . I never even have gotten a electric bill as I provided for 4 month after moving. showing ****** why is that ? Now for the most recent bill of ****** is crazy I live alone and use 1 TV all day and toward the night 1 lamp with a LED bulb . nothing has changed as far as equipment from one address to the other. and same usage per anything used .in my home. 1 tv and a lamp doesn't cost ****** a month or even ***** a month. something is clearly wrong. I called central Hudson after getting an extreme bill for over ******. and the rep took a statement and said someone would call me back and figure this out with me. Guess what no one called me back. I asked to have my meter changed and question the bill and no response . My meter needs to be changed and these crazy priced bill need to be looked at close. and i believe a refund should be given . why no bill for 4 months? and extreme high bills that i know cant be possible for what I know with a single TV and lamp . my heat is included in my rent my stove is gas provided also free to me.. ..I believe something is wrong with my bill amounts. and why am i getting a bill after 4 months of moving. .I feel i am over charged for some unknown reason. I live alone and hardly use any devices that use large amounts of electric.. One Light and a TV 99 percent of the time. Please address my complaint quickly .Thank you

• Initial Complaint

  Date:01/24/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacting central Hudson for several months regarding my bills. I have asked on several occasions for a supervisor to contact me. Some state they put in tickets for them to call me and some just hang the phone up on me. I received a call from central Hudson stating that my large bill over $1000 that I paid would be refunded to me. They stated that it was their mistake and the credit to my account would be applied. Weeks went by and no credit was applied, I contacted central Hudson and was told that is not realistic they wouldnt give me my money back for nothing. I requested to speak to a supervisor and she stated all were busy. Another week went by and no one called so again I call and request a supervisor, the lady understood what I spoke of and told me that the information I spoke of sounds right and there was no note I spoke with a previous agent she then stated she would try to get a supervisor with no success. She put in a ticket to have someone call me back. Then, I check my bill for December and noticed a large bill again, I called them and asked what the problem was. The agent told me its the money I need to pay them back for being on budget billing. I explain to her that I cancel budget billing as soon as its placed on my account because I dont have the funds to play a large sum at the end of the year. She apologized and looked into and noted I was correct and she doesnt understand why Im being charged the large amount. I also told her about the previous occurrence and she told me she will get me a supervisor. Unfortunately we were disconnected with no call back! So I called again and got another lady and she tried to give me some lame excuse how the other didnt know what she was talking about and my account is correct and I need to pay all the money, I requested a supervisor and she hung up on me! Still to this day I have not had contact from central Hudson regarding my billing issues. I hope I can get your help to get these issuesfixed

  Customer Answer

  Date: 02/17/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past 6-8 months, my Central Hudson billing has been incorrected. While **************** does respond, their responses are often so poorly written that it is difficult to understand the content. I have been a "Budget Billing" customer for 10 years without any issue. However, the recent experiences have involved multiple ********, being dropped from budget billing, being told that the issue would be correct, but it has not been. Because of the multitude of ********, reversals, budget billing vs non budget billing, I truly have no idea what my bill is suppose to be at this point.

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 2021 I purchased a home and closed on *********************, which has two electric bills and a gas bill due to its setup. The three bills combined maintained $150 until Central Hudson raised their prices?? The combined two electric and one gas bill went from $150 to over $1100.00 in ONE MONTH to over $2000. I have called repeatedly. I have put in complaints. I have tried to talk to countless reps at the office. I also put in requests to get extra help through Central Hudson to no avail as well. Every single time I was told too bad I have to pay it the prices went up. That is an extreme amount to go up in one month. COMPLETELY UNACCEPTABLE !! I have used less electric and heat this winter than last winter due to the fact that my bill is so high and I'm having extreme panic and anxiety over every time the heat comes on or I use a light I know I have used considerably less than last year and my bills even higher this winter then it was last year when they raised it to $2000 thousand dollars in one month. I have not been able to get my bill lower than $2,000 now. Financially it is ruining me. I am not getting any help or resolution nor do I want to pay on this until it is figured out. It is completely unacceptable that my bill would go from $150 to $2000 when I'm using less than I was last year. I have been talked down to , they are unapologetic and nothing has been figured out and they're just demanding that I pay it or they're shutting off my service and now I'm getting emails and letters saying they're going to shut off my service as well. I uploaded *********************** name because she is one of the ones when I put in the first complaint that called me back I missed her call and when I finally talked to her she was disgustingly rude telling me that I missed her call she was very ****** off about and to **** it up too bad that's the prices and I have to pay it and she hung up and I never heard a word back. So you can see how far back this is going on those papers if you need any more information please contact me!!!!! Thank you for your help!

  Customer Answer

  Date: 02/11/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  *******************************;
  Sincerely,
  
  *************************************
  

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started living at this address in Sept. ever since then my bills have fluctuated greatly. I have reviewed it constantly and they are giving me no real answer about the issue. My usage fluctuates from 400 to ****, however I do not change any of my habits and keep the heat at 55 degrees. I had asked them in November to send someone out to check if everything is working okay and have not heard back after calling several times to see an update. They have not given me any resolution and just tell me that is what I am using. Specifically on estimated months, I will send in a photo to get an accurate read and it will show I am using an astronomical amount of electric in my ****sqft home.