Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Central hudson continues to leave harassing automated voicemails on my phone about me owing them money. The account they are referencing has been closed for almost a year, since I no longer live there. The bill is over $1,500, which was accrued during the time that central hudson was infamously overcharging customers. I was also told that they couldn't read the meter because the door to the basement was locked, yet they never contacted my landlord and did NOT attempt to read the meter. I have been requesting a repayment agreement repeatedly and do not hear back from central hudson. I do not think I should have to pay the $1,500 but I just want the harassing phone calls to stop. Also whenever I inquire with central hudson about some sort of relief, I'm always told no. It looks like I am eligible for the ************************** Bill ****** Program, but conveniently central hudson did not apply one cent of that credit to my bill.

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The March 2022 Central Hudson electric invoice spiked to ten (10) times average historical kWh usage on ******************* Meter ********. Usage was level for many prior months (and subsequently) because the premises was unoccupied and remained unoccupied for months thereafter. Starting in March I refused to pay this distorted and disingenuous invoice. Telephone calls to Central Hudson were totally unavailing, either not being connected to anyone or connected to service agents who indulged in deflections calculated to end the conversation, not to engage with the issue. For example I was told to hang up and go to online portal where I would immediately find tools to resolve the issue. (False). Alternatively, agent claimed that issue could not be resolved on a telephone call, and email was required. On the rare occasions that any kind of agent connected to the call, the connection only occurred after commercially unreasonable wait times. I also wrote a letter to the executive V.P. listed in charge of ******** Services, which has not been answered--- unless Central Hudson thinks an answer is an automated call threatening to terminate service. Additionally, I registered the facts of this dispute with the office of my State Senator, to no avail to date. The amount in dispute is $ 371.- for their falsely claimed **** kWh on that invoice.

  Customer Answer

  Date: 03/23/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Central Hudson has consistently billed inaccurately and overcharged our account since August 2021. Every rep has a different answer. Bills are astronomically high. They suggested we read our own meter. We do and submit the readings, the readings aren't acknowledged. I have to follow up multiple times to get them acknowledge and read in. When that occurs they're read in wrong, not based on what I have submitted and the bills are still high. Every rep. has a different solution which isn't really a solution at all. I've been told it's good practice that I monitor my account and submit my own readings? I want my entire account since August 2021 through now scrutinized and I want all of the money back and charges reversed for what I am being billed for. There is no rhyme or reason to their billing practices. They seem to make the bills up and use no real data to generate the bills. Not a single representative has any idea waht is going on.

  Customer Answer

  Date: 03/20/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  *******************************
  

• Initial Complaint

  Date:02/22/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a house at the end of 2019 which was already set up as a Central Hudson customer. In the past three years I have had SEVERE fluctuations in my monthly billing. I signed up for Monthly Budget Billing which I was paying approximately $230/month, but I would randomly see usage reports of $990/month, which makes no sense because in those months I changed nothing as far as electric usage goes. I keep the heat on the lowest settings in the winter and all other electrical use is minimal. The first time I received a $990 usage report I called and was told that it was based on the previous owner's usage for that month, and it was ultimately adjusted. Since then, I have received random $990/monthly usage reports and when I've called to question it they just say that it is what it is. My yearly billing cycle ends in January and I received a bill for $1100 in January of 2023. I called and the woman I spoke to stated that they had a "glitch" in their system at the end of 2021, and this is carry over that wasn't paid for 2021 when I finished that year in January of 2022. Again, this is all based on these randomly high months that I've been questioning and have gotten no answers. One of the $990 months was last March when I didn't even have the heat on most of the month, so again, it makes no sense. And, I can only look at far back as May of 2021 so I can't even see the whole year. I'll look at month to month comparisons and one month spikes super high and there is no logical reason for it. It truly feels like they are just making up numbers and charging large sums randomly. I've been trying to find another electric supplier, but unfortunately Central Hudson has a monopoly in this area and is very grossly taking advantage. I've read other reports and they are all very similar.

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in my apartment on December 1st, 2023. At that time, the electricity was already on. The date of the last meter reading was prior to my moving in on December 1st. Central Hudson switched the utilities over to my name on December 3rd, but never bothered to do a meter reading at that time, nor for the remainder of the year. I received a bill for the month of December, which was entirely based on estimates rather than a single actual meter reading. The date of the first meter reading since moving into the apartment was on January 19, 2023. By that time, Central Hudson is alleging that I owe an egregious sum of $637.24. I am contesting this dollar amount outright on the basis that there was never an actual meter reading done from the time I first moved into the apartment, thus a considerable portion of the meters usage could have been rolled over into the subsequent months unaccounted for until January. Moreover, it is noteworthy that I live in a two bedroom apartment that is less than a thousand square feet; I have lived in multi level homes with four bedrooms that did not require as much electrical usage as Central Hudson is claiming my apartment has in 45 days. Finally, I was approved for HEAP assistance in January for $535.00 to supplement the remainder of the season. Virtually all, if not all, of what I received in HEAP ***** has been exhausted by CHs mishap. Please find time to consider this matter and do not hesitate to contact me with any questions or concerns. You can reach me at ************. I look forward to hearing from you when time permits. Many thanks for your time and consideration.

• Initial Complaint

  Date:02/13/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inaccurate Billing Practices - we have received 12 billing statements since November. We have no idea how much is owed. Contact with the company has gotten us no where and I don't trust that any balances are correct or due. Screen shots of charges to our account have been attached as well as copies of the 12 statements received since November.

• Initial Complaint

  Date:02/09/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,We have received an astronomical bill from Central Hudson that makes no sense and have been trying to get someone on the phone from billing for well over a month. Every time we have gotten someone on the phone, they seem like they have no idea about anything and all give completely different answers. 2 employees agreed with us that the bill has parts that seem totally bogus and agreed that the $4,000 balance came out of nowhere and seemed to be a false charge. They also admitted that when they ended their relationship with that other energy provider, billing got all messed up and resulted in major billing issues, including people not receiving bills.One of the main issues out of many is that a large balance cropped up out of nowhere, then we stopped receiving bills in March of 2022. Then, we were billed multiple times during some months, etc. These billing errors have caused a lot of confusion, frustration and financial stress! We are already financially stressed and now have a bill of almost 10k slapped on us that doesn't add up. They also won't allow us access to any bills or records prior to 2021. We've tried to make sense of the bills, and none of them make sense or add up to anything that seems truthful based on our research. We are very careful about our energy usage and never had a bill of more than $450/month. Now, they're trying to claim out bill is over $800/month. We understand there's been some inflation, but that's insane. How can anyone afford to live if they have to pay that?? What Central Hudson is doing to people is wrong, flat out wrong, in our opinion basically criminal. Please help us to come to a resolution with Central Hudson. We are at **** end at this point. We just spoke to someone at Central Hudson again who essentially hung up on us and said they'd call back, but as we've learned, they never do. We feel like we're being held hostage by them, because we need electricity, but can't afford to pay this bill. Best,***************

  Customer Answer

  Date: 03/09/2023

  At this time, I have been contacted directly by Central Hudson Gas & Electric regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

  The business has contacted us, but we have not received a resolution yet.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***************

• Initial Complaint

  Date:02/07/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bill had not been fixed..New bill was for over $400 for one month for one person who is home ***** hours a day with nothing running but the ** and refrigerator! They reversed payments that we made for the last year! In the second photo I need explained that I don't owe anything and I have a credit,right??

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a 2nd bill that was over $1,000. Our past bills have been between $19 to $40. I contacted Central Hudson Gas & Electric when I received the 1st bill of over $1,000. The customer service rep said it did not look correct and said she opened a ticket for it to be investigated. She said someone would contact me in 24 to ****************************** Today I received the 2nd bill. This one states it another over $1,000. This brings my total amount to $2,300. I tried to contact them again but was on hold until they closed. I had to send an email that states it will take 4 to 5 days to get back to me. I have solar panels and see they are feeding into the grid. I can't see us being billed this much. Our old home was much larger this our current home. Before we install solar there the bill was between $300 to $400 a month. Central Hudson Gas & Electric is over billing its customers.

  Customer Answer

  Date: 03/03/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********. We called them again. We were again told an ticket was opened and we would be contacted within 10 days. It has been well over 10 days. We received another high bill. 
  
  Sincerely,
  
  *********************
  

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year in February of 2022, there was an incident where a telephone poll had been hit by a driver, and our service line had to be re-connected by Central Hudson, I am unsure if this is related to the billing issues but it is worth mentioning. Because, immediately after we got a bill for our electric that was over $3000. We called to complain and they chalked it up to them doing estimated readings for us instead of actual meter readings, but this is insane because that amount is more than I had paid for the entire year prior and then some. We had changed nothing at this point about our electric usage. This bill remained unpaid, I was unable to pay the new bills that kept arriving and on top of this old bill, we have since been met with three more bills each slightly under or over $1000, I keep trying to pay these down but I am left with $5000 of unpaid utilities. If you look at the record of payments and bills, there are often several bills sent to me at once, random reversals of payments, all equating to me and my husband being unable to determine how much we actually owe at any given point. We are beside ourselves, we've been unable to have a technician come and look at our meter to determine if something had happened when we had our service line reconnected. We keep our home at 60 degrees and turn everything off at night, are very conservative with our energy usage, we have a baby and cannot live without heat. We do not know what to do. This is impacting my credit score and we do not have a away to pay this bill in its entirety.