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Business Profile

Utility Contractors

Central Hudson Gas & Electric Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Contractors.

Complaints

Customer Complaints Summary

  • 189 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2023

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the billing cycle from Oct. 21 2022 to Nov. 21 2022 I am being charge 4 times the amount that my bill has been for almost two years. I am being told that I used ***** kwh for that months time. I have also included my latest bill for the period of Nov 22 2022 through Dec 20 to show the drastic difference, as my bill was back down to the average at $88.22. I am a tenant, I have oil heat and a propane stove. I have a new refrigerator that has a high efficiency rating, 50 percent of my light bulbs in my apartment are L.E.D. The most kwh I have used last year was during the summer months at 762 kwh during Aug. which was billed on Sept 21 2022 from using my (2) Air conditioning units. The top of the second page lays this out in a graph. I have lived at my address for 12 years and have never had an issue like this with Central Hudson. I am well aware of the issues they have been having involving over charging *****+ customers from last year equaling up to over 16 million dollars with their new billing system that was implemented. I am only looking to have that one months billing cycle adjusted down to $90.90, a quarter of $363.62 they are claiming I owe. Which is in the average range of what my bill has been. I understand that I have a back balance, how ever that has no bearing on the situation as the information in the billing statements that I have provided state. Thank you in advance for looking into this matter. Please contact me with any further questions.
  • Initial Complaint

    Date:01/05/2023

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe Central Hudson is over charging. Out bill was on schedule regarding charges and then in September the bill was extremely high. When I questioned them and their pricing they told me it was the states fault. I recently received a balance bill (we are on a monthly budget plan and December is the balance bill month) for the year from them and it was nearly *******. We have NEVER received a bill like this. We normally have a small balance (coupe hundred) or a credit. I have asked them to do a complete check of my account and have not heard from them yet. The shameful thing is this is happening to so many people and they need to be held accountable to their customers.

    Customer Answer

    Date: 01/31/2023

    Better Business Bureau:

    At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.

    Sincerely,

    *******************
  • Initial Complaint

    Date:01/05/2023

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Central Hudson has charged me over $1000 this month which is ridiculous. Inhave never ever payed that much even with then blaming energy costs. They also read my meter 5 days late which means I am being billed 5 extra days that should be for the following month. Third straight month my bill is late.

    Customer Answer

    Date: 01/29/2023

    Better Business Bureau:

    At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.

    Sincerely,

    *****************************
  • Initial Complaint

    Date:01/04/2023

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last month, Central Hudson was claiming we had a balance of over $1,300 after a budget billing adjustment. I tried to call several times, waiting over an hour each time, to no avail. I finally got a vague response over email stating that the amount was correct because we had an overage on our budget billing. This was also after our budget amount went up to $256/month earlier in the year of 2022. We already felt we were overpaying over the course of the year, and the rep over email stated that we were only being billed for every other month, which is no way that is true because we always every year would have a credit for a month or two. Somehow this past year though, with no change to our normal usage, we owed over $1,300! They seem to just be billing people whatever they want with little to no logical explanation, especially this past year. I believe they are also being criminally investigated for their shady practices and inaccurate ********. We understand the price of energy has also gone up, but as it did, so did our prior budget billing amount with it. Again, there is no possible way that we should have a budget billing overage of over $1,300.We are looking for a huge adjustment, and the business has offered little to no assistance (and its nearly impossible to speak to a live representative on the phone) so hopefully we can reach a resolution through this channel.
  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Central Hudson bill is outrageous for 4 months in a row. Central Hudson is estimating usage, as opposed to reading the meter. This month is now tripled for what is should be.

    Customer Answer

    Date: 01/28/2023

    Better Business Bureau:

    At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.

    Sincerely,

    *********************************
  • Initial Complaint

    Date:12/28/2022

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a $2000 credit with Central Hudson and they are saying I owe them $1600!! They need to straighten this out or they aren't getting paid!
  • Initial Complaint

    Date:12/27/2022

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved in to my house on July 28, 2022. My Central Hudson bill for 7/28-8/10 was $256.42 (estimated) and I paid it. My bill on 9/15 was $403.39 (actual meter reading) and I paid in full. For Oct-Dec I received estimated bills. I emailed them a photo of my meter and they sent me a new bill for $925.93. Looking in my account, they added a balance of $1,182.35 to my August account balance and proceeded to include that balance in every bill to this day. I do not know where that charge came from. In September my meter was read and I paid the actual amount. If August was not correct, it would've been corrected when the meter was read in September. I called Central Hudson on 12/23 and the agent could not tell me why that charge was added and would not even confirm if she sees that charge on her end of the system. I do not believe that from 7/28-8/10 I used $1,182.35 worth of electricity and I want an explanation and correction to my bill. I would also like Central Hudson to read my meter when they are supposed to and provide transparency in the billing (estimated vs actual for each month once the meter is read).
  • Initial Complaint

    Date:12/23/2022

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am disputing the bill that goes from 10/12/22- 11/10/22. The bill was for $712 for this time frame. The "estimated bill" the month before was $55. After looking over my bills from the past year, I have never had a bill that was that much. (list of previous bills enclosed.) The most expensive one I've had was in October of last year, and even that looks like it was "reversed" on the bill to $211. Even in the middle of summer it was only $295. I understand that rates have gone up, but I don't believe that prices have quadrupled. Enclosed you will find the correspondence that I've had with Central Hudson since December 10, 22. They keep telling me to take a picture of the meter in every email they send to me. I did that! I'm saying that the meter is wrong and needs to be replaced or fixed. It's almost like I'm paying for someone else's electric and it's being added to my meter!

    Customer Answer

    Date: 01/17/2023

    Better Business Bureau:

    At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.

    Sincerely,

    *************************
  • Initial Complaint

    Date:12/22/2022

    Type:Order Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October, we were charged a bill for $567. It was "estimated" that we had used this amount of electricity. So, we called and asked for an actual reading, which brought the bill down to $215. We paid the bill while still on the call. The following month, a $199 charge was added to our bill, with no description or explanation of the charge. Each month, we call to dispute the bill. We were promised a call back within 7 business days with a resolution to our problem in the November billing cycle. Now, we are facing a $441 bill, because there is a fee associated with our bill that no one can explain to us. They will not take the charge off and when we call customer service, no one can explain or break down our bill and fees. We have had no resolve to this problem and no one will correct or help us with this issue.
  • Initial Complaint

    Date:12/20/2022

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been contacting Central Hudson for several months now in regards to my bill. The last bill I received was July 20, 2022. Each time I call I am told I have a negative balance and or the new bill has not been generated. I did switch to solar energy in July which seems to have caused some confusion. However, Central Hudson was made aware of this as I had to A. receive approval from them and B. they came out to install or approve the new meter. I called again today (12/19/2022) and was again told they do not have a bill for me and that they have no record of me switching to solar. I waited on hold for 1 hour for a representative from their main office then gave up. I contacted them via their chat option and was told no one will get back to me for another **** business days. This is unacceptable as I have called in September, October, November and now December. I am afraid of receiving an outrageous home energy bill so have been making random payments to my account not even knowing if this is something I should be doing. When speaking to the solar company they said Central Hudson should have issued me a new account number so are these payments even being credited? No one knows.

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