Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  a Year ago i request a service from Central Hudson for electrical service at a property that is completely gutted with the anticipation to complete the project fast. Due to permit issue with the city, the project was complete stop. There is nothing attached to the meter with zero usage on that basement apartment. i called Central Hudson requesting for them to show why i'm being charged $2000.00 for an unsed meter and further requested to work with them to resolve in finding a solution to resolve the bill and no response. I was kindly looking for your help in resolving this matter. Thank you

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Central Hudson Gas and Electric Company continues to send me an estimated utility bill for my residence. I have called them numerous times spending hours on hold requesting an actual bill and they refuse to provide me with an actual reading. Continued estimated bills are not acceptable to me.

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a credit on my utility bill of $-1271.00 for my bill received for October 2023. In October I received 2 separate bills with 3 invoices in each that were generated on 10/2/23 as per one of the reps I spoke with. She was just as confused as I was and even said that on the recorded line. I then asked for a Senior Rep who also tried to explain what happened to my credit. In years past and before they switched their billing system I never had a problem getting back what I overpaid on my budget, but the last 2 yrs has been a battle to get my refund credit! In (2019) they sent me back $965.62, (2020) $933.27, (2021) $798.54 and in (2022) $655.47. I don't believe they are being honest with this billing system and they owe me money back. They keep giving me conflicting information and even hung up on! My acct number is ************** Please help me resolve this issue as I am a senior citizen that pays bills on time diligently and am on a fixed income. This company needs to be investigated. I know things have gone up but how can they in one bill show a $1271 then send me 6 bills all at once dwindling that down to I owe nothing and then the next statement says I need to pay $268 for October! They are also claiming not to have received my Aug and Sept bill when my online payment shows them as paid and cashed. Something is not right. Please help me. Thank you.

• Initial Complaint

  Date:10/02/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As the book keeper of Abundant Life Tabernacle I am writing on the churches behalf about Central Hudson and the confusing billing practices and the time we've wasted in dealing with them. Last year they mixed up my household's account with the church account - it was *************************** office that sorted it out after a lot of time was wasted with Central Hudson. I really don't even understand how they made that error as the church bills go directly our from the church account. This year the church is getting confusing billing and very useless communication of the billing from Central Hudson. I will up load the billing and a screen shot of copies of the email communication.

  Customer Answer

  Date: 10/27/2023

  At this time, I have been contacted directly by Central Hudson Gas & Electric regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

  They have sent emails that did not address the issue. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***********************

• Initial Complaint

  Date:09/06/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved out of our house the end of Nov 2022. It was on the market for sale, so only the gas boiler and refrigerator was running. They were sending very high bills. I kept calling/emailing that the need to read the meter and adjust. I received what I thought was a final bill after the closing. I then get a letter stating I have a credit. I called several times asking for the money I was owed. Nothing I finally called my credit card company that disputed the last amount I paid. My credit card agreed and refunded me. Central Hudson then sends a bill for what the credit card company took back PLUS a $20 fee!?!? I should not have to wait several months for money I was owed and then be penalized. Someone needs to really get this company in line! They now threaten to turn the amount my credit card company took back into collections

• Initial Complaint

  Date:08/22/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been residing in my for 15 years. Recently, I was charged **** dollars for my electric bill although the bill was paid. The rescinded my bills and used the payment towards this **** dollar bill making the bill come down to ****. When spoke with the company representative. They stated that the previous bills were made in error and had to be recalculated for February to May. They said that because I had heat pumps that they required alot of energy. I spoke with the HVAC technician about that and the electrician that covers my electrical needs who has changed all the light bulbs in the house to LED. All televisions were changed to LED. The heat pumps are mini splits not geothermal pumps. My electrician asked me if my house was a diner. I was told by the company to check my meter and to submit it. The meter had no display. I asked my neighbor who worked for ***. Hud. if it had a butter to press. To read the meter he said not that the meter was broken. This meter had been like this for years. The company was called and was told that they were in violation. They came to change the meter and it has been running less than the estimated and so called actual bills that were sent. The bill was paid to them, but they will not rescind the **** bill. So far the new meter which was changed August 2 has read **** which is on the 3rd Tuesday of the Month. The tech said that the meter was broken and could not be read. Way less than my bills have been so called read. **** kilowatts and ********************************************************************************************************************************************************** why the meters were never changed until now.

  Customer Answer

  Date: 09/19/2023

  At this time, I have been contacted directly by Central Hudson Gas & Electric regarding complaint ID ********, however my complaint has NOT been resolved because they still over charged me over **** dollars.  I feel that I should  not have been charged that amount.  Since the new meter has been installed.  My bill has been dramatically reduced.  My bill has been between 3 to 4 hundred dollars which from what the Town supervisor told me is what he was charged before getting solar for his house is in similar size to mine.  The attachments sent are the account activity, of which you see they that they made changes to the bill on one day 6/29. That is when they decided that what was charged was not enough and changed the consumption to more than what was used.  I had a broken meter then so how can that be correct.  My meter was not changed until August 2nd. The other attachments are last years grid which show when the supposedly show actual and estimated readings.  That grid shows that 3 months were estimated.  No storms were during that time so why 3 estimates.  The pictures are of the broken meter, one day after new meter installed, 20 days after the install of the broken meter and one month after new meter installed.  I have another picture which shows another home with a broken meter as well but was unable to provide with this submission.  It should be the responsibility of the company to replace the broken meters to provide accurate rate charges, but instead Central Hudson chooses to overcharge their customers who have broken meters.  When I spoke to not one but several representatives about what **** who is the person from their company who changed the meter said.  They chose to tell me that they would call back and never called back.  **** said that the meter was not able to be read by their reading device because it was broken for a while.  When I asked questions that was perplexing to them they would say they would call back and never would.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *****************************

• Initial Complaint

  Date:08/21/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ***/*****,I am writing to express my dissatisfaction with the recent billing practices and charges from Central Hudson Gas & Electric Corporation. I am extremely disappointed to have received bills based on estimated readings, which I believe were done using my neighbors' usage rather than an actual reading of my meter.As a conscientious customer who takes pride in accurate ********************** consumption and timely payments, I find it unjust and frustrating to be billed for services I haven't truly used. I understand that estimated readings may be necessary under certain circumstances, but it appears that these estimations have been consistently off the **** and disproportionately benefiting the company rather than its customers.I have always been diligent in providing access to my meter for accurate readings, and I expect the same level of commitment from Central Hudson in return. Inaccurate estimations not only disrupt my budget planning but also undermine my confidence in the company's billing practices.I kindly request an immediate resolution to this matter. I would appreciate it if you could arrange for an ************** reading to be conducted at the earliest convenience, followed by a corrected bill that accurately reflects my actual energy consumption. Furthermore, I believe it is essential for Central Hudson to review its estimation procedures and ensure that customers are not inconvenienced by such errors in the future.I value the services provided by Central Hudson, but this recent experience has left me disheartened. I hope that the company can rectify this situation promptly and restore my faith in its commitment to fair and transparent billing practices.Thank you for your attention to this matter. I look forward to receiving a prompt response and resolution.Sincerely,***************************

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2022 central Hudson repair crews came to my property to correct faulty wiring on the utility poles which were sending fluctuating currents to my home. In the process of the work truck extending the boom stabilizers they crushed a culvert under my road which directs water runoff. As a result water cannot run freely and risks washing out my road as well as my neighbors. In the spring a Central Hudson representative came to my property and confirmed that a claim had been filed and they would replace ***********. It is now almost September and there has been no contact with me as to when this would happen. I've left messages with no response.

  Customer Answer

  Date: 09/07/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a $1100 bill today after completing a $230 12 month payment plan through the year. There should be no bubble payment. Even this year's new payment plan doesn't equal the total change for last year. Central Hudson said it is what it is. This was $600 less than last years error for which I paid.

  Customer Answer

  Date: 09/02/2023

  At this time, I have been contacted directly by Central Hudson Gas & Electric regarding complaint ID ********, however my complaint has NOT been resolved because:

  Central Hudson found no issue post their investigation. They said I used this much I owe this much. I contacted *************;******* Director of Constituent/Support Services
  Office of Assemblymember ******** ******** 
  ************ ***** ***** *** 
  ************* ********* ** ***** 
  ** ************

  I sent her the attached file as evidence for audit, thanks!

  Sincerely,

  ***********************

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Central Hudson continues to send and bill me on erroneous estimate charges. I e asked to only be billed when an actually reading occurs and they have not complied. All the estimate charges have been double if not more than my actual meter readings and Central Hudson has refused to adjust my bill by removing all erroneous estimate charges. They have done this for other customers but refuse to do it for my account.