Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been requesting my bill from Central Hudson since July of 2022. In May of 2023 they sent me my previous bills and advised they rectified the situation. Since May 2023, I have once again not been receiving my bills. I want my bills in a timely manner so I don't receive the eventual bill when the money owed is outrageous. They cannot figure out why my bills aren't being generated and I have called approximately once a month since September 2022.

• Initial Complaint

  Date:07/18/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been emailing central hudson since the beginning of the year. as of now, they have not adjusted my bill. They overcharge me in the month of Feb 8, 2023 for $917.22. For years and months, my monthly bill has always been between $200 to $400. I emailed them about the erroneous overcharge, but they won't admit and adjust their mistake. Now they are overcharging me again with a budget billing of $326.00 a month, even though my monthly bill on june 9th is only $78.00, and only $127.00 in July 11th. This company is a *****. If you don't watch your bill, they will definitely overcharge you. Please help me pursue this erroneous charges from Central Hudson. I read some of the complaints here and they are doing the same thing to other customers. They continue to overcharge customers with budget billing and they won't stop until someone with higher authority put an end to their unfair practice billing.

• Initial Complaint

  Date:07/17/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with central hudson for several years now and all went well until they stopped bill everyone for 6 months due to a glitch. Since then everything has been down hill. First, I get a bill for $1000 which makes sense since they haven't billed me for 6 months through the winter. I pay this off monthly and then realize that my meter is not being read but I am being approximated to pay $400 a month. So I call to get my meter read. They tell me someone will be there and nothing. I call again another month and the same story. Finally, 6 months later, someone reads my meter and tells me I owe $3500. This is ludicrous, as I have a new home that is super efficient and if the meter is reading that high, there must be a power leakage that I was not aware of. If I would have had a meter read at any point in those 6 months, I would have had a third party come do an energy audit. I definitely should be paying for what I use monthly but without central hudson doing their job, there is no way I can know how much energy I am using or hire a team to figure out what is going wrong. Power usage is down since this glitch and I have no idea why. I've called numerous times over the last month, each time to be told that a supervisor would call me back within the week. To my avail, I have not receive a call back and my bill stays at $3500.00 I need a call froma supervisor to rectify this right away. To many errors over the last year.

  Customer Answer

  Date: 08/14/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a bill from Central Hudson, giving me the amount of money that I owe them , and it is over $ ******* I live with my wife, and she has been in the nursing home for the past 2 months. I do not watch tv except for around an hour or two a day it is summer so the heat is turned off, and my bill this month is over $*******. I tried to look for aitemized bill and I cannot get one, it tells me none available. I have had problems with CH in the beginning of the year and filed a complaint then, the problem was resolved, but it took 3-4 months with over $6,000 in their pocket.

• Initial Complaint

  Date:06/26/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06-21-23 (12) new bills were posted to my CH account online from 06-17-22 to 06-19-23. New Charges were subsequently added to previously paid bills going back almost a year to date, totaling to the amount of $2397.91 due now. I called customer service on 06-22-23 and spoke to ***** (Would Not Give Last Name) Employee # ******. I asked, Why am I getting new bills for bills that were previously paid and never delinquent? She replied, It's because our system made an error, and we are billing you now. She further stated that there is nothing that she or anyone at Central Hudson can do about the new bills. I advised her that there are laws to protect consumers from fraudulent charges, and that I will be filing a complaint. She replied, I will note your account.

  Customer Answer

  Date: 07/21/2023

  At this time, I have been contacted directly by Central Hudson Gas & Electric regarding complaint ID ********, however my complaint has NOT been resolved because:

  The following email with DPS regarding Central Hudson Response.

  ************************************************ **** *** *** **** ** **** **
  *** *****************************

  Good Afternoon,
  
  Shalen from Central Hudson called me today. Her phone number is ************. She advised that she was following up with my complaint against Central Hudson to the *** AG and *** DPS. She further explained that the meter readings going back the past year were estimations and that I was not billed correctly so they are billing me now for their system error.
  
  I replied, " How could the meter readings be estimated when someone came out physically to my house and read the meter, then we were billed accordingly and we subsequently submitted payment on time for every bill"? 
  
  She replied," The meter was read correctly but their billing system did not reflect the reading that the person read causing you to be billed incorrectly since last year".
  
   I advised her that it is an unacceptable excuse to bill a customer for a year of mistakes that they allegedly made". 
  
  What kind of business charges someone for a service then recharges them for the same service a year later due to an alleged error with no proof that an error even exists?
  
  She replied, " Well being that they are estimations were allowed to do that. I can set up a payment plan for you".
  
  I advised her that I'm not accepting that and will follow up with the agencies that I filed a complaint with for further investigation into their business practices that are criminal in nature.
  
  Please advise of my options or your status updates concerning my complaint. Now I'm afraid they will shut off my electric service.
  
  Sincerely,
  
  
  *****************************
  **** * ************

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *****************************

  Customer Answer

  Date: 09/08/2023

  At this time, I have been contacted directly by Central Hudson Gas & Electric regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   There is no new information from the last follow up with BBB. Central Hudson Gas & Electric Corporation refuses to remove fraudulent charges added to my account. They have refused to do anything and my attempts to have local lawmakers and the *** ************************* help me with this monopoly of a company have been fruitless thus far.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *****************************

• Initial Complaint

  Date:06/13/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Budget billing customer, was charged $1,050.29 6/8/2023 (over charge of $785.29). Budget was never reviewed prior to charge, no attempt made to make adjustment to monthly payment amount. Invoices during budget year showed payments vs charges were NOT over, actually carried a CREDIT until May 2023 when all of a sudden, Central Hudson fabricated an overage. Second year in a row this has happened, no acceptable explanation offered either time.

  Customer Answer

  Date: 07/10/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  *********************************
  

• Initial Complaint

  Date:05/25/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had crazy bills for central Hudson since buying our house in 2020. In October 2022 I received a $3,000 credit from central Hudson and did not receive any bills. April 2023 I received a $2,000 bill. I called 4 times regarding the bill and each representative could not give me any information on it - stating they will have a manager call me. The bill was coming due and I called a fifth time to see how the progress was coming on figuring it out - the representative said there were no ticket # put in the previous times I called and I would have to wait **** business days to have a manager call me to discuss the situation AND to discuss having a new meter placed as my bills have been $700+. My account # **************

• Initial Complaint

  Date:05/11/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Central Hudson Billing has been a complete & utter mess. In the summer of 2022, I was not receiving my monthly bills, I called customer service (which was a hold time of a couple HOURS) and they could not explain it to me. Since I am on budget billing they told me to pay my normal amount & then I won't have a balance once the billing situation fixed itself. I paid my normal amount each month, but the representatives were wrong, & all my payments went toward an installment loan that was on my account. In September they hit me with TEN BILLS and said I owed close to $1,000 which I did not understand as I was paying my bill every month. They put that balance owed into an installment, and I have been paying $210 every month, $10 going to the installment. On May 2nd I checked my account and it said I had a bill for $430, which I dont understand. I called & no one could explain it to me, they sent a "ticket" to billing to review it, but only referenced ONE line item, that wasn't even the issue. Today (May 10th) I received an email that my account is in default & to avoid having my power cut off to pay my balance. I checked today & my new balance is $1,113.86. HOW?! The representative said my installment/payment plan loan shows it's in default, which is wrong because I pay the extra $10 every month toward it. She eventually put me on hold & hung up on me. I called immediately back & the next person said there is a ticket pending, but NOT for a full account review, so she submitted another. Which does not help me now. Every time I call no one can explain these outrageous bills to me, they just submit a ********** never hear anything again until I call back. Honestly, they just need to clear my balances & start new next month, I will take a meter read every month & pay my budget billing amount. Almost forgot, they took me off Budget billing last fall without even telling me. I am SO sick of this Monopoly of a company. I have an infant at home & don't need this added stress.

• Initial Complaint

  Date:05/09/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm following up on a letter from you. No my issue has not been resolved. I still have an open ticket with Central Hudson from Dec 2022 I've tried calling get no answers . I've written on every payment the open ticket number and that I'm still looking for answers. All I get are word salads and crickets.

• Initial Complaint

  Date:05/08/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The billing has been a problem since I moved in to the area 2 years ago. Lowest bill of $65.17, highest being $401.81. 2023 is averaging $190. About $50 higher than when I lived in a *********** and had 4 daughters living at home. Their response is double talk.My complaint:I've requested several times a review of my usage. I've had bills as low as $$65.17 and as high as $$401.81. There has been multiple reversals and as of now my bill is averaging $$191 as of 1/1/2023. I live alone and minimal use of appliances, including dryer. My last call was disputing the 1/31/2023. Now emails are coming threatening turn off of my electric. I am again requesting someone to determine what is going on and fix it. Even when I lived in a **** sq foot home, in Westchester, with Con ** and 4 daughters at home my bills were not even close to what they are now.Their response:Thank you for contacting us. I have checked the account; you have been billed on actual and estimated read on every alternative month. And your latest read is on actual read which is based on the previous month's actual read. Sometimes of the previous month's usage underestimated then on the very next month the bill gets caught up with the amount. But if you feel that reads are high in compared to previous year's read, kindly share the meter read picture with us so that we can check further.