Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had this company for glass supply for a year. I always have inconsistent billing. I was just charged **** for the month of april-over 3 times more than the winter months. They refuse to transfer me to a supervisor when I call. They refuse to send someone out to check for a leak- said it's not their job. They never contact me back. I've attached my most recent bill for review. Thank you

• Initial Complaint

  Date:05/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2022 I received a bill for $956.20. I disputed it with Central Hudson and it was revised down to $420.20 complete with corrected bill and paperwork verifying my account was then at a zero balance. The difference between $956.20 and $420.20 is $536.00. That balance followed me for months until I requested it be waived. It was adjusted off my bill in January of 2023, but kept showing up as a "balance from my previous budget plan." In April I advised Central Hudson of this fact.After much discussion, e-mails and phone calls I was informed that the $536.00 in question was waived. Central Hudson now says the $536.00 now being charged is a new charge. I am told that due to problems with their computer and a printing error the new charge is "correct" and not part of the old budget balance, even though that is the description listed on my monthly bills. If this is a new charge, how come its EXACTLY the same amount as the "Budget balance?"Central Hudson offered to go over details of why my calculations are wrong and theirs are right, but I have lost faith in anything they might say. The $536.00 should be rightly waived and not be included in my "total charges to date" calculation.This should happen by the end of May, before they include this amount in my new budget billing for the 2023-2024 cycle. By their calculation, I owe them $380.00. My calculations conclude I overpaid Central Hudson by $468.95. I have asked this amount be sent to me by check. Central Hudson's position is that my calculations are wrong, but it's their figures I am using to do those calculations, so how can the calculations be wrong. Please help rectify this situation. I have voluminous records containing e-mails and spreadsheets and precise calculations using figures from Central Hudson bills and their spreadsheets if you need to review my efforts to resolve this matter. Please help rectify this situation.

  Customer Answer

  Date: 06/01/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  ****************************
  

  Customer Answer

  Date: 09/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  Regarding Complaint as referenced above between  Central Hudson and myself-  the issue has been resolved.  I have accepted The figures as detailed on my monthly ********.  Further: we have reached a mutual agreement so I can catch up any payments in arrears. As such, please **** your records that this complaint has been amicably resolved in full.

  
  

  
  
  Sincerely,
  
  ****************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:05/03/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Central Hudson has made it difficult to impossible to settle out a billing issue that involves state rewarded funds and my account. I have spoken to a number of customer service reps but they have on numerous occasions "noted" my account then transfer me to a hold service for over an hour. I have not been successful with communication over this issue with anyone capable of making the adjustments to my account to resolve this issue. I have received a number of emails in regards to my account in danger of. Collection when in fact the **** payment made and accepted by cen hud should have nearly satisfied my past due balance. Instead, I have been told I owe nearly $4000 which jus does not match any of my billing records or past due balances beyond the state rewarded relief payment. I need assistance with resolving this before it reflects negatively on my credit due to a poor billing practice or possibly fraud.

  Customer Answer

  Date: 05/30/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  **********************
  

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the bill that I received under the budget billing plan which is extremely high. My previous months bill was $70 so they are charging me on a budget billing basis which actually is more a month when it comes down to it I did not sign up for budget billing. I want no part of it and I want my billing justice back to what it was previous.

  Customer Answer

  Date: 05/10/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:04/11/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought *************************************** as an investment property back in 07/2021. We began demolition on the house in December of 2021. Our bills from July 2021 - December 2021 were around $50 a month. All of a sudden, we received another bill for the billing dates of October 29th - December 20th for $1,2423.73. Mind you, no one was living in the house, no electric except for a couple of extension cords were being used. Gas heat was either at 60, or 50 when no one was working, and then it was cut off completely soon after. After that extremely high bill that was never explained by *******, our bills have been about $1,000 a month. Although now we do have lighting and heating installed, the lights are all LED and the heating is on 60 and rarely kicks on. We opened a high bill investigation with Cen hud. The representative who came to take a look at the meter agreed that our bills made no sense but that the meter was working correctly so the bills are our responsibility and Cen Hud has no answer for **. We must pay what they say. When we are finished with our renovation in about 1 month, we plan to sell the house. We don't feel comfortable passing this home along to an unknowing home buyer and saddle them with these insane bills. Please help ** figure out what is going on.

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spoken and "chatted" with several representatives. The emailed to the *** of CenHud was not responded to. I am trying to find the NAME of the solar farm supplier that I am somehow getting credit for on my statements. I have even contacted my local state representative. Her office cannot get them to send me that information.Without knowing the name of the solar farm supplier, I am not able to switch companies if I want.

  Customer Answer

  Date: 04/29/2023

  At this time, I have been contacted directly by Central Hudson Gas & Electric regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   In a letter dated April 13, 2023 Central Hudson said that they would follow-up as soon as possible. I have not heard from them since. It is now April 29, 2023.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***************************

  Customer Answer

  Date: 05/22/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Central Hudson Gas & Electric has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/30/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ongoing issues with Central Hudson's billing practices. Specifically most recently this month I received an email on March 22nd thanking me for my payment and with my new bill amount of $340.97 due April 17th. Today March 30th I received another bill for ****** now due April 25th. How is it they can bill me a second time in the same month for a higher amount.

  Customer Answer

  Date: 04/25/2023

  Better Business Bureau:

  I have not been contacted by the business, but my account no longer has a balance. 
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  *********************************

  
  

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the third time, Central Hudson has taken money from my bank account WITHOUT my authorization but did not apply it to my Central Hudson account. I tried reaching out by phone and email after the first withdrawal, mailed a physical letter with copies of my bank statements after the second withdrawal and Central Hudson refuses to correct their mistakes. So now Im reaching out to the Better Business Bureau because Central Hudson is not willing to work with its customers. I refuse to pay the amounts of $155.11, $138.16 and $151.81 that were already removed from my bank account, again WITHOUT MY AUTHORIZATION, on August 22, 2022, December 20, 2022 and March 24, 2023, respectively. Quotes from electronic bank statement:External Withdrawal /CENTRALHUDSON ************ - UTILITY -$155.11 AUG 22, 2022 External Withdrawal /CENTRALHUDSON ************ - UTILITY -$138.16 DEC 20, 2022 External Withdrawal /CENTRALHUDSON ************ - UTILITY -$151.81 MAR 24, 2023

  Customer Answer

  Date: 04/20/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  *******************
  

• Initial Complaint

  Date:03/24/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my ******** Apt on Oct 27th 2022 and this is when I had the power shut off. I moved to ** and while on the road to AZ I get a call from Central Hudson that I owe ******. I said I was living in a small 800 sq ft apt and my bill has never been this high. He said it was most likely due to being on a budget plan. I told The gentleman that I never signed up for Budget pay. I did have Heap at the time. I refuse to pay this outrageous amount. He put in a claim Claim # ***** Ion Oct 28,2022 and I never heard a thing back about it Today I get an email from Central Hudson stating if I do not pay the ****** that it will go into collections. I will NOT be paying this Bill.

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have scheduled appointments for them to come change out my meter, due to having solar panels put in. I took time off of work and waited for the time period between **** am on 03/21/2023. No, one showed up for appointment and they reported no one was home. I left my house at 10:05 and my daughter is home. I also have cameras on my home and no one came. I need this meter installed, so I can use my solar panels.The first time, they showed up and did contact us, to tell that was coming out to do the meter. The way they do there billing is not right to the customer. When I called, they reported no order was put n for todays appt. i was on the phone with my husband , when appt was made.