Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay my monthly electric bill using my home computer. I paid the bill in the amount of $204.00 twice by mistake. I telephoned Central Hudson customer service right away and was told they would be refunding me the full $204.00. Next, I received an email from them telling me that they were refunding me $102.00 and asked me to reply as to where it should be sent. I sent an email back telling them I wanted the entire amount of the overpayment in the amount of $204.00 refunded to me. My next bill with them was not due. I received no response from them and received a check in the mail for $102.00 half of the $204.00 overpayment. . My request for the total refund due was ignored. My next bill was not due yet. I then had a balance on my account of $-102.00. The point being, I could have used the refund to pay another bill. This was not right. Why should they be holding onto my money? I was expecting a full refund of the overpayment.

  Customer Answer

  Date: 04/14/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  **************************************************
  

• Initial Complaint

  Date:03/16/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an outrageous electric bill for the month of March. The bill was $659. I have lived in this house for 8 years and never have I had a bill like this it rarely even goes over $300. I then saw the reason my bill is so high is because they didnt read my meter for 3 months and then underestimated me, but now Im supposed to make that up in one month? This company has no consideration for people living pay check to pay check. Im going to submit my meter from now on but they even admit they probably wont use it so I dont see a good resolution to this problem other than to change companies. Oh wait I cant do that because central hudson is a monopoly. This bill is more than I make in a week, I have other bills and 2 children. They are ripping people off. Its also a problem that half my bill is electricity and half is DELIVERY fees. I dont remember a central hudson employee carrying the electricity up my drive way so why are they charging that much?They are hitting people who are already struggling in this crumbling economy.

• Initial Complaint

  Date:03/14/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Central Hudson Bill for $377.60 dated Feb 27, 2023. In this bill my TOTAL DELIVERY CHARGES were listed as $170.07 of this total bill. I only have ELECTRIC service (NO GAS) from Central Hudson.My Central Hudson ACCOUNT NUMBER is ************** My neighbors tell me their entire Electric and Gas bill are under $200 total for ****************************** TOTAL DELIVERY CHARGES are way TOO HIGH for my condo and electrical useage. ** I would like to have Central Hudson Review my TOTAL DELIVERY CHARGES and reimburse me for these EXCESSIVE HIGH DELIVERY CHARGES to my condo address. I am being charged way too high for DELIVERY CHARGES from Central Hudson.

  Customer Answer

  Date: 04/08/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  *********************************
  

• Initial Complaint

  Date:03/13/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billing from Central Hudson have been very inconsistent, one month they charge very low and the other month very huge amount, thought the consumption variation is not that much. Meter readings are not transparent as suddenly they claim we have used very high wattage when our consumption only varied slightly compared to last month (i.e Feb 23) and how come it can increase 7 times?

• Initial Complaint

  Date:03/08/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning. My boyfriend and I are having issues with Central Hudson. We had a large credit that they were taking my monthly payments from, unknown to me they were charging us the whole time. We went from owing nothing to getting a surprise bill of almost $293. I went back through all my bills and payments and nothing adds up to me. I tried so many times to make it make sense. I called them when I noticed the high bill; the nice woman told me to email screenshots to a specific email, which I did. I got a ticket number and they said theyd reach out to me in 3-5 business days but I never heard anything. I emailed them again on February 27th and still didnt get any call or email to help resolve this. My boyfriend and I called on March 3rd and the woman was nice but only expedited the ticket/email. I still havent heard anything from them. Yesterday, March 7th, I emailed a different email they have listed. I always pay my bills. I wouldve paid them if I KNEW I was getting billed. Their system is very confusing & i feel they do that on purpose to confuse and over charge innocent people. I was under the assumption I had a large credit and they were taking from that. Their CEO stepped down because he was scamming people and I feel I Ive been wrong by them too, especially because no one is trying to help resolve this or explain more. Its extremely unprofessional. Not to mention, I had two payments that show up in my bank statement that does not show up in the Central Hudson app or the website. So where did that money go? I think they are doing shady business and I feel I am being affected by it.

  Customer Answer

  Date: 04/01/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:03/06/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overcharging and incorrect meter readings for several months. Im in a one bedroom apartment and run my heat on 68 degrees. My bill is steadily increasing and the meter readings are incorrect. I want the honest meter reading and my money refunded.

  Customer Answer

  Date: 03/30/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  Date:03/03/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a central Hudson power and ?? customer since 2018 I'm on budget billing which the agreement for my account is ****** a month I have been charged double the agreement amount since they had problems with their contract with ************** I received 6 months of boils in the mail in September 2022 I made many phone calls to central Hudson and they met me with complete resistance and this company needs to be held accountable for the system problems that caused this and not by scamming honest and hard working customers

  Customer Answer

  Date: 03/28/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:03/03/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently between Novemeber 2022 to currently March 2023 I have had multiple issues with my billing statement. I have attempted to have this resolved multiple times by calling Central Hudson directly however this made matters worse with MULTIPLE reverses on my bill. I currently have had bills in the range from 80 to 350 dollars. I live in a 1 bedroom condo with new windows and a new hot water heater. There is no way since the 28 years I've lived here my bill has ever been 300 dollars. I would like to speak to someone a manager or something because nobody can help me.

  Customer Answer

  Date: 03/28/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:03/01/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 4 unit house in January with 5 electric meters- 4 for our tenants and 1 "landlord" meter that paid for common areas like the hallway and porch lights. After three days, we got a bill from Central Hudson for $180.93 on the "landlord meter" (which just runs a couple of lights) for the period from Jan 23- Jan 27. Clearly something was wrong. From other properties (also with Central Hudson) we know that bill should be under $80 for a whole month. After waiting on hold for three hours, we were able to file a complaint. No one respondes. A month later they billed another $650.29 for the period from Jan 28-Feb 27. When we called again, we were told the first complaint hadn't even made it through their cue yet after a month and that this second reading wasn't an "actual" meter reading but an "estimated" reading based on the previous month's contested high reading. Apparently CenHud "estimates" every second meter reading for their customers rather than actually checking the meter. For example, CenHud might 'estimate' an April bill for customers when the weather is warm, based on a very cold March (during which much more electric was used for heat). In order to do an in-person reading, they wanted to charge us an additional fee on top of the ****** high bill. They did offer to let us photograph the meter, but we live out-of-town. So our only options in order to contest "estimated" bills every other month are to pay additional semi-monthly fees. The more recent bill says late fees will begin to accrue March 23. We'd like CenHud to provide an actual meter reading, correct the initial incorrect charge, and consider correcting policy that costs thousands of people money. Their "estimated readings" are a way for the company to make more money while avoiding paying someone to do an actual reading each month. Bills are attached with personal info redacted. Happy to provide more info if I'm contacted.

• Initial Complaint

  Date:02/28/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For a full year I have had a storage unit in ************ **, and ibhave had electric connection for that unit through central Hudson, I usually dont spend any time there throughout the month and regularly pay the standard electric connection charge of around $33 a month (just the fee to have power available to my storage unit) for almost a whole year I have paid basically that small amount until 12/22, in December I received a bill for $11 more than usual and that was odd, I called them and they said theyre having issues and that if I go ahead and pay it I will be credited the $10 or so difference next month,So I went ahead and paid the $44.02 bill (around $11 more than it should have been.Well when I revived the January bill I was shocked to see that I was not credited anything and to make matters way worse I was charged $116 for a huge amount of electric fees.absurdly wrong billing here. I have never used the power at all Im the whole month of January and even in December not used at all. This is a storage unit in a town an hour and a half way from where I live. These whole time I have been awaiting a call back from a supervisor for a ticket I had put in back in December. Naturally after seeing the shockingly high and impossible new bill/charge to my account I reached right back to them. I have called them weekly, sometimes multiple times a week.always told I will get a call back from a supervisor, and I have never gotten a call back at all.Now my bill is one day away from being past due, I will not pay this over charge at all, I know and have proof that jo ************************* has been used and my bills show the useage I have had over 12 months and I am still awaiting a call back from a supervisor regarding my ticket (complaint) This is added so much stress to my life because I am a person that pays the bills immediately and I have tried everything I can do in order to have this resolve before tomorrow (when the bill is due) . This must be known,

  Customer Answer

  Date: 03/24/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  *********************