Reviews

This profile includes reviews for Goodyear Tire & Rubber Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Goodyear Tire & Rubber Company has 622 locations, listed below.

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  Goodyear Tire & Rubber Company

  200 Innovation Way Akron, OH 44316-0001

  
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  Goodyear Tire & Rubber Company

  2264 W 4th St Ontario, OH 44906-3800

  
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  Goodyear Tire & Rubber Company

  145 Great Oaks Trl Wadsworth, OH 44281-8712

  
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  Goodyear Tire & Rubber Company

  3453 S Arlington Rd Akron, OH 44312-5219

  
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  Goodyear Auto Service Center

  1613 Shorter Ave SW Rome, GA 30165-3966

Review Details

• Review fromCorbett S

  Date: 11/02/2023

  1 star
  First of all,this place went out of business and I see why,had my oil changed there and they put the wrong oil filter on my vehicle which it's NOW leaking oil .Called Goodyear corporation and they have nothing to do with reimbursements,all they are doing was getting paid to use the Goodyear name,even though they s******* up people's cars,just imagine if I wasn't so observant, that could have cost me a engine with no repercussions to business.Theres no half stars,is what they would get

• Review fromAngela S

  Date: 10/14/2023

  5 stars
  Can you say CUSTOMER SERVICE @ IT'S FINEST!!! Starting with ****** who greets you @ the door, ******* who explains that your concerns will be addressed, to *** who makes it happen. I felt that my SUV was certainly in good hands. This location (store #***** is certainly on point, the entire TEAM, they were professional, polite, personable & I was notified every step of the way while my truck was worked on. What an awesome experience ?? GOODYEAR U ROC!!!

• Review fromTasha H

  Date: 10/14/2023

  5 stars
  Excellent service at **** ************ *** location in Baltimore, Maryland! The customer service at this location is top notch! The store Manager, *******, was very helpful, knowledgeable and professional, as well as the employees and Sales Assistant, ******. The technicians do impeccable work, and are on the ball! I would recommend and refer anyone who needs work or repairs done on their vehicle to go to this location! Best Regards, *****

• Review fromValerie F

  Date: 10/10/2023

  1 star
  I purchased a set of four Goodyear Assurance tires on 3-26-2022 which had a 50,000 mile tread life warranty. I have only driven on the tires for approximately 25,000 miles and they sound terrible and the tread is bad already. I have only driven highway miles. I have contacted Goodyear twice and I have received no response to my inquiry. I have always purchased Goodyear tires and have had no issues. This tire is not worth the money and did not last. It doesn’t appear Goodyear is standing behind their warranty. Thank you ******* *

• Review frommark g

  Date: 10/08/2023

  1 star
  650 dollars in repairs. very quick to take my money. the car is worse off than before. both car and wallet are, so far, worthles. filed a complaint with their CS. I'll see which gets a quicker reponse.

• Review fromRebecca O

  Date: 10/02/2023

  1 star
  We bought 4 new tires for our truck here. They said it would take 1 1/2 hours and it took 2 1/2 hours. The waiting area was 93 degrees according to their thermostat. They said their air conditioning had been broken for 2 months. When we complained to the office manager he was very rude. This is an awful place to buy tires.

• Review fromDennis S

  Date: 09/08/2023

  1 star
  We have been buying tires for our 2014 Ford Escape from the Rocklin CA location for years. They rotated and balanced the tires on 8/28/2023. Afterward, there was more road noise emanating from the tires, a rattle and a vibration upon braking and it rode more roughly than before. We thought maybe the ride would smooth out. Then I noticed all the lug nut caps were gone. I took the car back on 9/5/2023. The manager wasn’t there. The mechanic told me ,”Sometimes that happens.” I took the car to another tire center where I was shown how the two front tires both had spots worn to the cords! We bought 2 new tires for half the price Goodyear had been charging us. Upon leaving with the new tires, the car rode quietly and smoothly. Those tires should never have been rotated and put back on the car. That was just plain negligent. The only good thing is we saved money on the tires.

• Review fromTom K

  Date: 08/29/2023

  1 star
  Goodyear is a terrible customer service company. With the cost of products these days consumers expect better from manufacturers. And for goodyear to build a inferior product that apparently can't hold up to average everyday wear and tear, then only to be denied for warranty on a tire less than a year old, and less than 17k miles, I'm sorry goodyear you can do better, you lost a customer today, I will never but another good year product.

• Review fromJames T

  Date: 08/29/2023

  1 star
  This company really has no idea what customer service means. My two year old Goodyear Assurance Tire (right rear) with less than 20K miles blew out from the side, but Goodyear reps in the Rockville, MD store (including the manager) said that because I did not purchase some guaranty program, the warranty effectively meant nothing. told me on a Saturday that they did not have the tire in stock, but said they would order it and set me up with with an appointment to install new tire (entirely at my expense), the following Tuesday, at 8 am. I arrived on Tuesday and found out that no one called in the order, so no tire, no way for me to get to work since I couldn't drive on the highway 40 miles each way on the spare. I was then told they would get the tire and be ready to install at 10 am, and that they would call me to confirm. No call, so I called at 10:45 am to learn that they still didn't have the tire and had not done anything to get the tire, and couldn't explain why no one called me to give me an update. Now I am told they will send someone to the warehouse 40 miles away to pick up the tire and that, possibly, they would be ready to install at 2 pm today. These people have been completely indifferent to their own incompetence and the fact that I have now had to use an entire day of vacation because of their incompetence. I WILL NEVER PURCHASE ANOTHER GOODYEAR PRODUCT OR USE ANY OF THEIR OTHER SERVICES. BEWARE!

• Review fromThomas D

  Date: 08/05/2023

  1 star
  Third time in two years ,Goodyear rebates are a joke, they refuse to give you rebates as advertised, they try to discourage you from filing a rebate,jumping through hoops to be denied with all the info they need.NEVER AGAIN GOODYEAR, not one more dollar from me.