Business Profile

Garbage Removal

Rumpke Waste & Recycling

Complaints

This profile includes complaints for Rumpke Waste & Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

399 total complaints in the last 3 years.
138 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/17/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had trash service through rumkpe for 8 years. Several times a month I have to call for return service. Recently they have refused to pick up my trash. I have contacted them several time the last 2 weeks to return to pick up my trash. I was informed the second phone call that they refuse to pick my trash up because their truck is too big to fit down my road now. Apparently they have purchased new vehicles that cannot fit down roads that they are contracted to service. They failed to reach out or send notification that I would need to change the placement of my trash can. Instead they waited until I made the second phone call for my trash to be serviced to inform me that I now have to put my trash can on one of two different streets, which would be on another persons property. I told them I would not put my trash can on another street because that is not where I was original told to put my can. They refuse to service my trash and have only offered to put credits towards my account. They do have a truck that will fit down my road but will not use it to service my trash, per operations.
Business Response
Date: 04/24/2025
April 24,
2025

Better Business Bureau
Attn: ********* *****
1 E.
Fourth St., Suite 600
Cincinnati, OH 45202

RE:
Complaint number ********
******** *********
** *** ******* ****** **.
********** ** *****

Dear *** *****,

Thank
you for the opportunity to address *** *********** concerns. Customer service
is very important to us, and we take her complaint seriously.

We
apologize for the frustration *** ********* has expressed as this is certainly
not Rumpke’s standard. We are pleased to share that we have been in touch
with *** ********* and are awaiting the requested documents needed to review
her request for service modifications. Currently, we are working with *** *********,
the county, and our operations team, on deciding the best location to place her
trash. We are hopeful of reaching a mutually agreed upon solution soon.

*** ********* is working with a member of our leadership team, but should she require
further assistance she is more than welcome to contact me directly. My phone
number and direct extension are ###-###-####.

Sincerely,

Ashley H*****
Rumpke Waste & Recycling
Customer Service Manager
Customer Answer
Date: 05/01/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I am rejecting Rumpke’s respond due to them not offering a valid solution. They have offered handicap services (which would not be needed if they had not purchased service vehicles that are too large for their contracted routes) which would initially RAISE my monthly bill from $21.86 to $38.24, which is paid quarterly. They are claiming that ********** ** is the reasoning for this change. I feel that I am being discriminated against due to my inability to accommodate their needs. I have also been lied to, manipulated and coerced into believing they a providing solutions that are in my best interest. In the last two months I have called twelve days, numerous times a day. They have only initiated contact with me by phone twice and by email, upon request, once. The two times they initiated a phone call, they contacted the wrong number. After several phone calls that I have initiated they finally informed me that they refunded my account $53.81 for TEN missed services. I am disappointed and overwhelmed at the efforts I have had to personally put into this matter and the lack of solutions they have provided.

Regards,

******** *********

Business Response
Date: 05/12/2025
May 12, 2025

Better Business Bureau
Attn: ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202

RE: Complaint number ********
******** *********
** *** ******* ****** **.
********** ** *****

Dear *** *****,

Thank
you again for the opportunity to address *** *********** concerns.
Customer service is very important to us, and we appreciate the opportunity to
address her complaint.

A
member of our operations team visited *** ********** address to better
understand cart placement and we are pleased to share that a resolution has
been reached. We have been in touch with *** ********* regarding the measures
taken to provide her service as expected.

Please feel free to reach out to me if additional information is needed. My
phone number and direct extension are ###-###-####.

Sincerely,

Ashley H*****
Rumpke Waste & Recycling
Customer Service Manager
Cincinnati Region
Customer Answer
Date: 05/15/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *********
Initial Complaint
Date:04/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay for yard waste service alo gsode my regular weekly trash pick up. However, Rumpke won't pick up my yard waste without me having to call in every week about it. So far I have called on 3/18, 3/25, 4/1, 4/7 to complain. Everytime I reach out, the agent confirms my pickup day is Tuesday, that I have a valid service, and then claims to flag the address to ensure collection. I'm told they'll put alerts on the account, that the Operations Manager will be informed and will resolve the issue, yet nothing ever changes. Today, April 15 is my next pickup day. The bin has been out since April 7th and has not been collected. As access also isn't an issue as my regular trash can sits next to it and is picked up without issue. I have emailed customer service, only to be told yet again that the Operations Manager will get this resolved. But that's what I've been told since 3/18/25. I just want the service I pay for without having to jump through all these extra hoops for no reason.
Business Response
Date: 04/16/2025
Better
Business Bureau
Attn: *** ********* *****
1 E.
Fourth St., Suite 600
Cincinnati,
OH 45202
Marketplace Resource Consultant
*************************

Customer
Information ID ********
***** *****
**** ****** **** **
*********** ** *****
Daytime Phone: ###-###-####
E-mail: *********************

Dear Ms.
Blake,

At Rumpke
Waste & Recycling our mission is providing exceptional service. Whenever a
customer has a question or concern, we take it very seriously. We recently
received the complaint referenced above. Upon reviewing this customer’s
account, we took the following actions to resolve the issue and ensure customer
satisfaction.

We reviewed
the account in question, and then contacted the customer. Our
operations team has completed the service, and we have issued a credit on the account in
the amount of $60.00.

The issue
this customer experienced is not reflective of Rumpke’s service standard and
for that we apologize. We greatly appreciated the opportunity to make things
right. Please contact me directly if more information is necessary.

Sincerely,

Connie
H*******
Rumpke
Waste and Recycling
Customer
Service Manager
Initial Complaint
Date:04/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/24/25 Rumpke delivered a recycling cart to my address in error. I have now contacted them 3 times to get it removed. I called again today, 4/9/25, and they said someone came out on 4/7/25 to remove it but didn't see it. The recycling cart has been in the same spot at the end of the driveway since 3/24/25 with a note on it for them to remove it. The first time I called about it on 3/24/25 I was told a request to remove it had been put in. When I called back 10 days later, I was told there was no request to remove it, but a request was then put in at that time. It's now been 2.5 weeks and it's still sitting at the end of my driveway.
Business Response
Date: 04/15/2025
April 15, 2025

Better Business Bureau
Attn: *** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
******
*********
**** ******* **
*********** ** *****

Dear *** *****,

At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.

First, we reviewed the account, next we
investigated this service issue with our management team and involved
personnel, and then we contacted the customer to share our findings and a
resolution.

The issue that this customer experienced is
not reflective of Rumpke’s service standard and for that we apologize. We
greatly appreciate this opportunity to make things right with our customer and
to take action to ensure excellent service moving forward.

Please contact me directly if more information
is necessary at ###-###-####.

Sincerely,

Ashley H*****
Rumpke Waste and Recycling
Customer Service Manager
Customer Answer
Date: 04/15/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *********
Initial Complaint
Date:04/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 04/01/2025 Rumpke skipped out house when collection Trash. We notified Rumpke of the issue at approx. 3pm on 04/01/2025 and they said they would fix in 24-48 hours. On 04/03/2025 (approx 730am) I sent an email to Rumpke saying this hadn't been taken care of yet. On 04/03/2025 (approx 245pm) Rumpke sent an email saying operations has confirmed the trash had been picked up. On 04/03/2025 (approx 250pm) I replied to the email and also called saying the trash had not been picked up. During the call I was told they would investigate with operation and call me back. No follow up call has occurred.
Business Response
Date: 04/09/2025
April 9, 2025

Better Business Bureau
Attn: *** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
**** *******
** ****** ***
**** ******* ** *****

Dear *** *****,

At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.

First, we reviewed the account, next we
investigated this service issue with our management team and involved
personnel, and then we contacted the customer to share our findings and a
resolution.

The issue that this customer experienced is
not reflective of Rumpke’s service standard and for that we apologize. We
greatly appreciate this opportunity to make things right with our customer and
to take action to ensure excellent service moving forward.

Please contact me directly if more information
is necessary at ###-###-####.

Sincerely,

Ashley H*****
Rumpke Waste and Recycling
Customer Service Manager
Initial Complaint
Date:04/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rumpke has given us terrible service. Within the past couple weeks they have either, Not picked up our garbage for days at a time. Or half done the job. Just today I went to retrieve the garbage cans at the bottom of my driveway and Rumpke did not empty them entirely. They were heavy and filled with water. I expect the garbage cans to be empty in terms of trash wise. As a matter of fact at this address **** ******* **** ******* ****) We paid extra for a bed frame to be picked up a few weeks ago. And it is still sitting at the bottom of our driveway. Myself and my parents simply just want the service that we are billed for.
-**** *****
Business Response
Date: 04/04/2025
April 4th 2025

Better Business Bureau
Attn:
*** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
Name: ****
*****
Address: *** ******* ***
******** ** *****

Dear *** *****,

At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.

We reviewed the account in question, took
action to address the issues described and then contacted the customer. We
believe we have resolved this issue to the customer’s satisfaction.

The issue that this customer experienced is
not reflective of Rumpke’s service standard and for that we apologize. We
greatly appreciate this opportunity to make things right with our customer.

Please contact me directly if more information
is necessary.

Sincerely,

Jessica S******
Rumpke Waste and Recycling
Customer Service Manager
Initial Complaint
Date:03/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a Rumpke customer for over 7 years. I recently moved and changed my pickup location. Since the move, my service has been absolutely terrible. My trash pickup has been missed 7 out of the last 9 weeks. Every time my wife and I call we are asked the same questions and nobody clearly cares. All they say is that someone will be back within 48 hours to pick up our trash but it always falls on a weekend and my trash sits for 2 extra days (96hrs). The same false promises of calls back every time we speak with someone and they still can't seem to figure it out. I have asked to speak with their "Operations Team" that handles the trash pickup in my area and I am always informed that they do not take calls from customers.
Business Response
Date: 04/03/2025
April 3,
2025

Better Business Bureau
Attn: ********* *****
1 E.
Fourth St., Suite 600
Cincinnati, OH 45202

RE:
Complaint number ********
**** ********
**** ****** **** **
************* ** *****

Dear *** *****,

Thank
you for the opportunity to address *** ********** concerns. Customer service is very
important to us, and we take his complaint seriously.

We
apologize for the frustration *** ******** has expressed as this is certainly not
Rumpke’s standard of service. We are working closely with our Operation’s team
to identify the reason for *** ********** service issues. We have been in contact
with *** ******** by phone regarding the actions taken and will continue to work
with him until we are able to confirm that the matter is resolved.

*** ******** is working with a member of our leadership team, but should he require
further assistance he is more than welcome to contact me directly. My phone
number and direct extension are ###-###-####.

Sincerely,

Ashley H*****
Rumpke Waste & Recycling
Customer Service Manager
Cincinnati Region
Initial Complaint
Date:03/27/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Rumpke on Monday, February 10th to cancel service. I had just had $83.71 auto withdrawn for my account to cover the upcoming 3 months. The customer service rep informed me that my account was closed, a credit of $83.71 will be returned to my account or a check would be mailed to me within 30 days. She advised me to place my garbage bin out by the road and someone would be by to collect it. I called again on March 5th and was told once again that I had a credit on my account and that she was requesting it to either be returned automatically into my account or a check would be mailed to me within 30 days. She didn't have a record of me having a bin. I assured her we did, it was from ****** ******* which Rumpke had bought out. She understood and said to put it out and someone would be by to collect it. As of today, I still have not received my money returned and a date needs to be given to me so I can place the bin out to be collected from my property.
Business Response
Date: 03/28/2025
March 28, 2025

Better Business Bureau
Attn: *** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
******
***********
*** * ******* ***
******** ** *****

Dear *** *****,

At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.

We reviewed the account in question, took
action to address the issues described and then contacted the customer. We
believe we have resolved this issue to the customer’s satisfaction.

The issue that this customer experienced is
not reflective of Rumpke’s standard and for that we apologize. We greatly
appreciate this opportunity to make things right with our customer.

Please contact me directly if more information
is necessary.

Sincerely,

Juanita H*****
Rumpke Waste and Recycling
Customer Service Manager
Customer Answer
Date: 04/01/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ***********
Initial Complaint
Date:03/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 14, 2025, Rumpke waste and recycling picked up our garbage with their hydraulic arm, they empty the trash set the garbage can back down, but the hydraulic arm did not let go of trashcan truck pulled off and knockeddown our mailbox on the side of the street. We called them. They promised to come out and fix it haven’t heard back from them. We called them several times they said they will come out. They have not showed up.
Business Response
Date: 03/25/2025
March 25, 2025

Better Business Bureau
Attn:
*** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
****** ********
**** ********** **
***** ** *****

Dear *** *****,

At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.

We reviewed the account in question, took
action to address the issues described and then contacted the customer. We
believe we have resolved this issue to the customer’s satisfaction.

The issue that this customer experienced is
not reflective of Rumpke’s service standard and for that we apologize. We
greatly appreciate this opportunity to make things right with our customer.

Please contact me directly if more information
is necessary.

Sincerely,

Juanita H*****
Rumpke Waste and Recycling
Customer Service Manager
Customer Answer
Date: 04/18/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Rumpke did give me a call on 3/24/2025 and said they will be out to fix my mail box in one week, they never showed up, nor did they call again, have not herd from them again, don't know why they have not fix my mail box. Rumpkee Waste + recycling has NOT fulfilled their PROMISE.

Thank you BBB

P.S. I price a mail box kit for $99.99 if they do not want to fix it i can if they will pay me $99.99 + tx

Thanks again

Regards,

****** ********

Business Response
Date: 04/22/2025
April 22, 2025

Better Business Bureau
Attn: *** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
Name: ******
********
Address: **** ********** **
***** ** *****

Dear *** ******

At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.

We reviewed the account in question, took
action to address the issues described and then contacted the customer. We
spoke with *** ******** regarding our findings.

The issue this customer experienced is not
reflective of Rumpke’s service standard and for that we apologize. We greatly
appreciate this opportunity to make things right with our customer.

Please contact me directly if more information
is necessary.

Sincerely,

Juanita H*****
Rumpke Waste and Recycling
Customer Service Manager
Customer Answer
Date: 05/12/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID , and find that this resolution is satisfactory to me.

Regards,

Please see attached. The company has addressed the issues of my dispute has fulfilled the proposed offer. Thank you.
Initial Complaint
Date:03/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a dumpster put at my house to dump scrap building material in as i am a contractor.
Rumpke waste picked up the first few times then started to miss pickups. At one point they missed a whole month. They blamed part of it on the roads as there was some snow but my place was accessible every time they were supposed to pick up.
Customer service continued to tell me they would be here tomorrow and it would never happen.
When i reached out to cancel my contract, i realized i had been charged for 6 months of service in advance, which i didnt authorize. I asked for a refund of the service that was not provided and was told it was forwarded to management. I was never contacted, so i disputed the credit card charge and they somehow beat that, probably because i couldnt dispute just part of it. Customer service and communication has been terrible from the start.
Business Response
Date: 03/24/2025
March
21,2025

Better
Business Bureau
Attn: *** ********* *****
1 E.
Fourth St., Suite 600
Cincinnati,
OH 45202
Marketplace Resource Consultant
*************************

Customer
Information ID ********
******** ********
**** ******** ****** ***
******* *** *****

Dear *** *****,

At Rumpke
Waste & Recycling our mission is providing exceptional service. Whenever a
customer has a question or concern, we take it very seriously. We recently
received the complaint referenced above. Upon reviewing this customer’s
account, we took the following actions to resolve the issue and ensure customer
satisfaction.

We reviewed
the account in question and contacted the customer. We have issued a refund on the
account in the amount of $300.61.

The issue
this customer experienced is not reflective of Rumpke’s service standard and
for that we apologize. We greatly appreciated the opportunity to make things
right. Please contact me directly if more information is necessary.

Sincerely,

Connie
H*******
Rumpke
Waste and Recycling
Customer
Service Manager
Initial Complaint
Date:03/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since moving to our home, 4 months ago, we have had the WORST service from Rumpke. Our trash is continuously not picked up for no reason at all. I have called and emailed to complain 5/6 times and these drivers are SO lazy, they still don’t come. We have no other choice for trash service so I’m stuck unfortunately but this is ridiculous. We also have not been compensated for the NUMEROUS times they haven’t shown (including today, AGAIN).
Business Response
Date: 03/27/2025
March 27, 2025

Better Business Bureau
Attn: *** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
******** ****
** ********* ***
********** ** *****

Dear *** *****,

At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.

First, we reviewed the account, next we
investigated this service issue with our management team and involved
personnel, and then we attempted to contact the customer to share our findings
and a resolution. Unfortunately, we were unable to
reach *** **** by phone but would appreciate the opportunity to discuss this
resolution.

The issue that this customer experienced is
not reflective of Rumpke’s service standard and for that we apologize. We
greatly appreciate this opportunity to make things right with our customer and
to take action to ensure excellent service moving forward.

Please contact me directly if more information
is necessary at **** ****.

Sincerely,

Ashley H*****
Rumpke Waste and Recycling
Customer Service Manager

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Rumpke Waste & Recycling is BBB Accredited.