Reviews

This profile includes reviews for Rumpke Waste & Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rumpke Waste & Recycling has 47 locations, listed below.

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  Rumpke Waste & Recycling

  3990 Generation Dr Cincinnati, OH 45251-4906

  
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  Rumpke Waste & Recycling

  28 A W Long Road Wellston, OH 45692-9799

  
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  Rumpke Waste & Recycling

  3800 Struble Rd Cincinnati, OH 45251-4954

  
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  Rumpke Waste & Recycling

  11775 State Route 220 Waverly, OH 45690-9714

  
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  Rumpke Waste & Recycling

  1000 N 3rd St Hamilton, OH 45011-1514

  

Review Details

• Review fromFina L

  Date: 06/12/2023

  1 star

  Fina L

  Date: 06/12/2023

  Two of my own personal trash can lids have been picked up as trash.

  Rumpke Waste & Recycling

  Date: 06/14/2023

  ****, we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to ************************************** Thank you.

• Review fromJennifer S

  Date: 06/08/2023

  1 star

  Jennifer S

  Date: 06/08/2023

  Wow, I really thought that maybe it was just me. Rumpke has skipped picking up my trash more then a few times. I started reading the reviews and find out that it does seem to be a on going problem. Whenever they skip my trash, first I call Rumpke and report it to Customer Service, then I will report it to the city. The city will then reach out to Rumpke. I hope this help someone else.

  Rumpke Waste & Recycling

  Date: 06/09/2023

  Your review is very concerning to us. We would appreciate it if you would contact our customer care team by emailing ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.

• Review fromCarrie K

  Date: 06/01/2023

  1 star

  Carrie K

  Date: 06/01/2023

  They consistently skip my house (I live in a residential neighborhood) for recycling and trash. I have to call about once a month to have them come back to pick up my trash and they usually wait until the next week so I have twice as much trash. They are the absolute worst.

  Rumpke Waste & Recycling

  Date: 06/09/2023

  We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please send an email (detailing your concern and listing your full service address) to ************************************** We look forward to ensuring your satisfaction. Thank you.

• Review fromEddie W

  Date: 05/30/2023

  1 star

  Eddie W

  Date: 05/30/2023

  Horrible trash service
  Terrible customer service
  Stole a trash can left broken glass on our road and missed our trash pickup for three weeks when I called I just got ran around the ringer with the call center and nothing was ever done
  They are trying to buy out all the trash services and their customer service is garbage literally garbage! Wouldn’t recommend them to my worst enemy!

  Rumpke Waste & Recycling

  Date: 06/14/2023

  We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into these matters and ensure they are promptly addressed. Please send an email (detailing your concern and listing your full service address) to ************************************** We look forward to ensuring your satisfaction. Thank you.

• Review fromAndrea M

  Date: 05/29/2023

  1 star

  Andrea M

  Date: 05/29/2023

  They cannot seem to pick up our recycling!! For an entire year they've picked it up maybe 10 times. I've called dozens of times and they will pick up for a week or two and then stop for 3 weeks or more. I call and complain and the problem still persists. Trash service is great. The Recycling is a joke!

  Rumpke Waste & Recycling

  Date: 06/14/2023

  We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please send an email (detailing your concern and listing your full service address) to ************************************** We look forward to ensuring your satisfaction. Thank you.

• Review fromAshlea L

  Date: 05/23/2023

  1 star

  Ashlea L

  Date: 05/23/2023

  Expect only half your trash to be picked up and your trash cans to be thrown into the middle of the road. Billing issues the whole two years we had them. Even when I called to cancel them, the lady I dealt with was horrible and had an attitude. They are the most expensive in town. Switched to someone else who is cheaper with better customer service

  Rumpke Waste & Recycling

  Date: 06/14/2023

  ******* we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to *********************. Thank you.

• Review fromGary C

  Date: 05/19/2023

  1 star

  Gary C

  Date: 05/19/2023

  HORRIBLE. I canceled service due to moving and called Rumpke to pick up the cans. They told me it would take 7-10 business days to pick up the cans. Two weeks later they are still there and now I am told they will put a PRIORITY on pick up but it will TAKE 7-10 BUSINESS DAYS MORE. In the meantime I have a HOA threatening to fine me for leaving my cans on the street for two weeks and new owners of the house want them out from in front of their home. Rumpke keeps saying they have an agreement with the HOAS to leave the cans on the street for pick up but that is a lie. My HOA says there is no such agreement and never has been one. Eventually, someone will remove the cans and then Rumpke will try to charge me for them. Maybe that is their plan all along.
  RUMPKE TRASH CUSTOMER SERVICE IS THE WORST.

  Rumpke Waste & Recycling

  Date: 06/14/2023

  ***** your review is very concerning to us. We would appreciate it if you would contact our customer care team by emailing [email protected]. Please include additional detail about your experience, as well as your full service address. Thank you.

• Review fromZachary C

  Date: 05/04/2023

  1 star

  Zachary C

  Date: 05/04/2023

  Horrible pricing fluxes. This is a monopoly and someone needs to hold them accountable.

  Rumpke Waste & Recycling

  Date: 06/16/2023

  *******, we understand your concerns and would like to take a moment to explain. Gas prices are finally coming down and as consumers, we are enjoying the benefits! However, diesel fuel, which is what most of our fleet runs on, costs more than unleaded gas largely because of new standards requiring blends that work to reduce emissions and pollution. It is important to note that Rumpke's fuel surcharge fluctuates, so as prices decrease elements of the fuel charge will go down. We do this as a benefit for our customers, rather than passing a permanent, fuel-related price increase. If you have any further questions, please give us a call at **************. Thank you.

  Rumpke Waste & Recycling

  Date: 06/16/2023

  *******, we understand your concerns and would like to take a moment to explain. Gas prices are finally coming down and as consumers, we are enjoying the benefits! However, diesel fuel, which is what most of our fleet runs on, costs more than unleaded gas largely because of new standards requiring blends that work to reduce emissions and pollution. It is important to note that Rumpke's fuel surcharge fluctuates, so as prices decrease elements of the fuel charge will go down. We do this as a benefit for our customers, rather than passing a permanent, fuel-related price increase. If you have any further questions, please give us a call at **************. Thank you.

• Review fromLisa S

  Date: 04/25/2023

  1 star
  Miss our cans often. Leave trash on lawn. Lazy. I miss our old trash guy

• Review fromWilliam S

  Date: 04/18/2023

  1 star

  William S

  Date: 04/18/2023

  Trying to close account
  Called 4 time
  They tell me they can’t
  Agent has too
  He or she will call me
  It been two weeks
  They will not close my account

  Rumpke Waste & Recycling

  Date: 06/16/2023

  *******, your review is very concerning to us. We would appreciate it if you would contact our customer care team by emailing ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.