Reviews

This profile includes reviews for Rumpke Waste & Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rumpke Waste & Recycling has 47 locations, listed below.

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  Rumpke Waste & Recycling

  3990 Generation Dr Cincinnati, OH 45251-4906

  
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  Rumpke Waste & Recycling

  3963B Kraus Ln Hamilton, OH 45014

  
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  Rumpke Waste & Recycling

  4399 Boron Ave Covington, KY 41015-1720

  
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  Rumpke

  621 Newman St Mansfield, OH 44902

  
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  Columbus District Office

  1191 Fields Ave Columbus, OH 43201

  

Review Details

• Review fromESTHER S

  Date: 04/10/2023

  1 star

  ESTHER S

  Date: 04/10/2023

  RUMPKE IS A JOKE WHEN I FIRST MOVED INTO MY HOUSE I WAS TOLD WE CAN BUY AN EXTRA CAN TO USE INSTEAD OF THERE CANS. I ALSO WAS TOLD WE CAN PUT OUT 6 TRASH BAGS IF NEED BE. THIS MORNING I GO GET MY CANS AND 1 WAS NOT EMPTYED CALLED AND COMPLAINED AND ALL I GOT WAS EXCUSES AND THAT THE DRIVER BEFORE SHOULD NOT HAVE DONE THAT. WELL YOU WOULD THINK SINCE IVE BEEN A PAYING CUSTOMER FOR 2YR + THEY WOULD GO GET IT BUT NO THEY DIDNT. THIS IS NOT HOW YOU KEEP CUSTOMERS NOR TREAT CUSTOMERS. THEY DID NOT WANT TO WORK ANYTHING OUT NOR CARED TO. IF I TREATED MY PATIENTS THIS WAY I WOULD BE FIRED AND MY COMPANY WOULD NOT BE RESPECTED. CUSTOMERS SHOULD BE #1 SINCE WE PAY FOR YOUR CHECKS. IF I WAS ANY OF YOU I WOULD CANCEL MY SERVICES AND GO SOMEWERE ELSE. I HOPE ONE DAY THEY LOSE ALL OF THEIR PAYING CUSTOMERS TO BETTER PLACES.

  Rumpke Waste & Recycling

  Date: 06/16/2023

  ******, your review is concerning to us. We want to ensure that we are doing everything possible to provide 5-star service to our customers. We would appreciate it if you would contact our customer care team by emailing ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.

  Rumpke Waste & Recycling

  Date: 06/16/2023

  ******, your review is concerning to us. We want to ensure that we are doing everything possible to provide 5-star service to our customers. We would appreciate it if you would contact our customer care team by emailing ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.

• Review fromMeizhen Y

  Date: 04/07/2023

  1 star
  Rumpke is the absolute worst. First they make you sign a contract or else they'll continue to raise the price, and they still raise the "fixed price" even after you sign it. Second of all, the customer service hardly exists. They just say they can't do anything and push it off to another department, if they can't do that, then they just say they will call you back (which they never do). If your looking for a trash service company, best look for another one because Rumpke won't bring you satisfaction at all.

• Review fromBeryl S

  Date: 04/05/2023

  1 star
  Made promises they did not keep, they bought Vince Refuse in Springfield and took on the customers but never communicated to us what and when and the first week it took 3 extra days to get my garbage picked up with lots of phone calls and emails. The following week we had to chase down the truck to take our garbage, called them and told them. Then the following week we had to do the same. They promise to fix things within 24 hours, (on the web) even their staff say that on the phone, but when you have a problem they state it will take longer. (48 to 72 hours) They have false advertisement and do not back up what they say. We have cancelled them and suggest you do not hire them.

• Review fromChristina H

  Date: 03/22/2023

  1 star
  Rumpke is a joke,ive had service with them for atleast the last 10 years and have never had service disconnected, they skipped my trash last week and it still has yet to be picked up,I'm looking into getting a different trash service because rumpke is the worst

• Review fromTina R

  Date: 03/13/2023

  1 star
  Not worth 1 star. My trash.has not been picked up for 3 weeks. I've called 3 time a week. Assured supervisor will call me. And they will send a truck out to pick it up. Didn't happen. They won't credit my account saying I called on the wrong day.

• Review fromElizabeth S

  Date: 03/07/2023

  1 star
  I would give 0 stars but u have to put one. Rumpke yall need to do better.... first yall break the lid to my trashcan not to mention just throw our cans where ever they want but now they've destroyed the no trespassing sign we had up!!! Trashcans aren't cheap!! And the employees yall have could careless!! They are destroying our property!!! Last I checked they can be charged for destruction of personal property!!!!! I wouldn't recommend Rumpke if my life depended on it!! So many people have said how awful this company is!! Best believe we're searching for another trash company and rumpke has lost another customer!! Today was the last straw.

• Review fromMahalia W

  Date: 02/27/2023

  1 star
  The last 90 days in several occasions they have not picked up my trash. This month they've missed 3, My service day is Thursday when trash was not picked up, I called to complain I was told it was going to be investigated that was on a Thursday. I called Friday to confirm pickup since they missed Thursday and was told they don't have a dispatch and I would have to wait until I got home to see if it was picked up,... it was not I had to wait till Monday to speak with customer service and then I was told I had to wait another 24 hours to be contacted by a operations department to find out when pickup would occur. Rumpke is very unprofessional!!! And overpriced . I've taken my business elsewhere.

• Review fromDick B

  Date: 02/14/2023

  5 stars
  Rumpke resolved a tricky issue with a fast and decisive response.
  A very well managed company.

• Review fromDanny B

  Date: 02/06/2023

  1 star
  First time in 20 years I've had an issue with Rumpke has been in the last year, I've had two major issues one with them not picking up trash that their contracted to do and two the rude customer service you get when you call to talk to them about it. The funny thing is is I only had two extra bags two extra small items an ironing board in my regular can and they refuse to pick it up but picked up next door neighbors 16 bags of garbage he had laying out on his curb interesting called rumpke and they basically said they'll try to have somebody come out and pick it up but in the future I'm only allowed to put out one can and one additional item which is not the contract they have with our city we need to start holding these big companies accountable.

• Review fromTaylor J

  Date: 02/01/2023

  1 star
  HORRIBLE! They just started picking up my trash and billing me when I never called to start service and they will not remove the charges. I started official service and they have not picked up my trash 1 of the 3 weeks. Customer service is extremely rude and not helpful. Not sure how you can charge people for a service you don’t have a call for setting up.