Reviews

This profile includes reviews for The Kroger Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Kroger Company has 1860 locations, listed below.

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  The Kroger Company

  1014 Vine Street Cincinnati, OH 45202

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  Kroger

  215 Airport Road Hot Springs National Park, AR 71913

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  Kroger

  205 Frederick Magnolia, AR 71753

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  Kroger

  8415 West Markham Little Rock, AR 72205

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  Kroger

  205 N Fredrick Magnolia, AR 71753-3112

Review Details

• Review fromBenjamin S

  Date: 11/30/2022

  1 star
  Shorted on a prescription at a Fred Meyer pharmacy. Twice. I did not notice until I ran out early. They denied that they did and told me it was my fault for not asking them to count the pills in front of me.

• Review fromPriscilla T

  Date: 11/29/2022

  1 star
  I purchased a $25 ****** gift card at Kroger Fry's in Cave Creek, AZ on 11/3/22 and found out the gift card has already been used prior to my purchase. Information has been confirmed by ****** after several contacts and I have been advised to receive a refund from Fry's. Here we are a month later and still advised by Fry's customer service, the Case is still in review. I spend large amounts of money at Fry's and to be treated this way for a simple $25 refund is ridiculous. I've submitted all proof from ******, my receipt from Fry's and screen shots showing card was used, but still no closure to the case. Customer service continues to give the run around and can only say keep checking back.

• Review fromKacy R

  Date: 11/26/2022

  1 star
  8:30 in the morning g and not one checkout clerk. I scanned over $300 of groceries by myself while an associate stood there and watched.
  Not one associate throughout the whole store said hi. They saw me, but wouldn't make eye contact. The folks gathering items for pickup or delivery park their cart in the middle of the isle and walk away.
  This is customer service???? Is this what we've come to now? This is horrible.

• Review fromMargret J

  Date: 11/24/2022

  1 star
  Terrible experience at store in Marysville, Ohio. One star is too many. Tho store was unable to work with me when trying to pay for a preordered Thanksgiving meal for my son, who was at the store to pick it up, but had misplaced his bank card. Payment processing couldn’t be easier these days, but Kroger can’t figure this out. If you arrive with extenuating circumstances, there’s no thinking outside the box. There was no offer to allow an online payment through the app, no contingency fund to rely on to assist in such a case. Why have a customer service desk when the answers are no, no, no. To make it worse the store manager was “unavailable” and left the matter to lower level employees, who simply listened but offered mo solution. In the end, everyone went away unhappy. On Thanksgiving.

• Review fromBarb

  Date: 11/16/2022

  1 star
  Fred meyer customer service is horrible. I have been trying since July to get a refund after I returned the product an di cannot get one. I have called over 20 times and they refuse to give me a refund. I have suggested a gift card or to put the money back on my rewards card and they still will not. I bought a basketball hoop off there online marketplace site. The a few days later my debit card was compromised so I canceled it. Now they will not give me my refund after sending the item back and receiving an email confirmation that they recieved the hoop back. I have reached out to the third party vendor and they are refusing to refund me as well. I have no other course of action now. Please investigate for fraud. This is not right. I should be able to get my refund as I returned the item.

• Review fromPhilip W

  Date: 11/16/2022

  1 star
  First of all, Kroger made a $77 dollar mistake on an order 8 days ago. They are holding my money, which is being charged interest, while they collect interest on money that isn't theirs. I have a problem with their policy which holds refunds for ten days and more. They need to be held accountable, it is the principle of the issue. I am sure I am not the only one who is experiencing this. The refund reference number is ********. between last Tuesday when the mistake was made through today is 8 days. They must pay interest on their mistake. This needs to be addressed. It is a bigger issue than just me. These corporations are getting away with this and it needs to be dealt with. Between last week and today, I have spent almost three hours on hold. That is not acceptable.

• Review fromKEITH H

  Date: 11/15/2022

  1 star
  Used their online delivery service, and was charged $197+ dollars for a turkey. A 200lb turkey at that. That is a whole human, and where do they have these? I sure didn't get one. Not even the one I ordered. I've tried their telephone # and was placed on hold for over and hr. Tried their live chat and the agent disconnected in the middle of helping me. No resolution or attempt to reach back out. Their email service non chalantly responded, and then never responded back with resolution. It's been 4 days

• Review fromRachel O.

  Date: 11/11/2022

  1 star
  Negative stars. Someone gained access to my bank cards that were saved on my Kroger app and used them to buy $150 worth if gift cards from a Kroger store in Lexington, KY. I live in WISCONSIN. I filed a fraud investigation through my bank, like any normal person would. They refused to acknowledge that these charges were fraud and had the nerve to tell my bank that not only did I make the purchases but I also did it IN PERSON. I don't know how I managed that from behind my work desk in Wisconsin. Now, because my bank asked for a charge back during the investigation process, their response was to LOCK ME OUT OF MY ACCOUNT. When I called about this, they said they'll only unlock my account when I provide proof that the charges were fraudulent, knowing very well I can't do that. After speaking with the investigator at the bank, she said they're pretty much telling me they don't want my business anymore. ALL YOU HAD TO DO WAS ACKNOWLEDGE THE CHARGES WERE FRAUDULENT! ??????????????????????????????????????????????????????????They think locking me out of my account will force me to let the issue go, but all they did was fuel my fire.?????????????

• Review fromMagda P

  Date: 11/09/2022

  1 star
  Some Kroger stores are better organized than others.
  Yesterday, November 9, 2022, I bought salmon from the Kroger store on
  ***** Springfield Pike, Cincinnati OH, 45215
  It smelled terribly. It was decomposing....
  In other Kroger stores, for instance on ****** Road, I did not have this problem before. Also, the bread selection is much better on ****** road.

• Review fromNICOLE M

  Date: 11/09/2022

  1 star
  I have had enough of Kroger and am VERY PROUD to say that as of today (11/8/22) I will no longer be doing ANY sort of business with that HORRIBLE corporation. I have been a great and loyal Kroger Pharmacy customer for over (15+) years. I have overlooked ALOT of **** they do, but for Kroger to continually make the same mistakes over and over and be disrespectful on top of that…is a no go for me. The Kroger Pharmacy employees ALWAYS screw up your medications, they’re rude as **** and very lazy and they have absolutely NO regards for their customers. Kroger SUPERVISORS AND MANAGERS ARE JUST AS INCOMING, LAZY AND RUDE AS THEIR EMPLOYEES ARE!! I have gone to pick up my prescriptions on many occasions, and these LAZY IMBECILES will continue working as if they don’t see you standing there waiting to be helped..oh!! And DON’T ask them any questions pertaining to your health because they will either give you the WRONG advice that can be very detrimental to your health or they give you a nasty attitude because they don’t want to answer your questions. Take my foolish advice and take your business and hard earned money elsewhere for better customer service, medicines and prices. Kroger is a TOTAL WASTE OF YOUR TIME AND MONEY. Good riddance!!! I had been contemplating for some time now, about not doing anymore business with Kroger, and after careful thought I am ecstatic about leaving this garbage of a company. Kroger doesn’t deserve my money or yours too. Good bye and good riddance…on to bigger and better things! No more Kroger..hip hop…HOORAY!!!!!!!!!