Complaints

This profile includes complaints for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paycor, Inc.

  4811 Montgomery Rd Cincinnati, OH 45212-2163

  
• 

  Paycor, Inc.

  7692 Angel Dr NW North Canton, OH 44720

• 

  Paycor, Inc.

  10550 Deerwood Park Blvd Ste 306 Jacksonville, FL 32256

• 

  Paycor Chicago

  125 S Wacker Dr # 1510 Chicago, IL 60606

• 

  Paycor Payroll

  8050 Marshall Dr Ste 100 Overland Park, KS 66214

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved to Paycor on Jan 2022 and their Implementations Mgr, Kendra D******, did a very poor job setting up our account. The Paycor team didn't take the time to onboard us and to make sure they understood our payroll and PTO schedule and process. Along the way, we encountered numerous issues that we had to fix ourselves. The worse one was when Kendra miscoded our ****** *** contributions and did not assign the contribution amounts as pre-tax. As a result, on Jan 19, 2023, we requested Paycor to change the code and correct the total year's gross wages in our individual W2s. The payroll return also had to be amended to reflect this change. Our accountant worked with Paycor to get this resolved in the easiest way possible. We had no choice but to pay $685 in fees to get the W2s corrected and amendments filed, when this should have been Paycor's responsibility since their implementations manager rushed the process and therefore, the set up was not accurate from the start. And to-date, we have not received our corrected W2s. We were given a 7-10 business days turnaround time and when I called the customer rep to follow up on Feb 24, I was told it can take up to 30 days now because they have so much backlog. But we only have 22 W2Cs to correct, not 1,000. I had requested to speak to a manager and the rep refused. She insisted that it's already in the system and that I will have to wait for an email confirmation. When it will be available, she doesn't know. Then she hung up on me. I emailed my contact at Paycor who helped me with the amendments, but the case was closed and I never got a response. One positive with Paycor, is that I always get someone to talk on the other end. However, the rep didn't have the answer I needed. There is no higher level manager/leader to talk to who knows exactly what's going on and can give us a definite answer. In the meantime, our employees are panicking and have been demanding their W2Cs.

  

  Business Response

  Date: 03/02/2023

  Paycor
  strives to provide outstanding professional and customized customer service to
  all existing and former customers. At this time, one of our associates has
  reached out to the customer to assist in resolving their needs. We look forward
  to working with the client to resolve this matter and assist with any payroll
  needs that may arise in the future.

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Paycor Customer since 2005. I have had zero active employees and have not run payroll in 8+ years. I simply paid to maintain an open account for quite some time. For years the monthly fee for doing so was $40.00/month. As mutually agreed at 8-2021 the fee was increased to $85.00/month. At April 2022, without my consent, Paycor began charging my account $234.00/month. Since then but to no avail I have had countless phone and email correspondences with Paycor attempting to remedy this matter. They make you believe that they are going to take action, assign a case number and inform you that someone will be back in touch. When someone......a "Client Care Specialist, Paycor Client Services Team Member" or similar titled employee without a disclosed name finally does reach back out they regurgitate the same response every time.....they offer a lower monthly bundle and/or push for closing the account with the pretense they are doing me a favor. I find it appalling that they will not implement a lower monthly fee/package without my consent as if they need my permission to do so but raising the rate without permission is no problem? They claim that that had a price restructuring on 4-1-22. Even if it were justifiable to change the monthly fee in any way without my permission at that time why was the most expensive Paycor service bundle implemented and not the basic/most comparable monthly bundle at $99/month? On numerous occasions I have requested a refund for the gross unauthorized over charges that have accrued beginning 4-1-2022 to date but instead Paycor ultimately pushes for closing the account apparently hoping that I will just walk away. I have instructed Paycor multiple times to halt debiting my account until this matter is resolved or else be prepared to assume all insufficient fund charges that will arise but they have failed to do so. Their Philosophy is clearing take it or leave and on the contrary to their mission statement they do not "take care of their clients first".

  

  Business Response

  Date: 02/24/2023

  Paycor strives to provide outstanding professional and customized customer service to all existing and former customers. At this time, one of our associates has reached out to the customer to assist in resolving their needs. We look forward to working with the client to resolve this matter and assist with any payroll needs that may arise in the future.

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid Paycor for our W2 and data export this week after contacting them 3 weeks ago. ONLY after writing other bad reviews and reaching out on social media did they send me the data export, however, it is missing the W2s, which is specifically stated in the quote. We will be seeking legal counsel if we do not have our requested documents by 02/18/23. Worst customer service ever.

  

  Business Response

  Date: 02/17/2023

  Please see attached documentation. Per your signed agreement W2s will be released on 2/22

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have the most horrid experience with Paycor. Barbara S. who is supposed to be my implementation speclialist has been an absolute nightmare. She never calls me back. She ignores my emails. I had a situation where the risk team needed to see a screenshot of my bank balance (The same bank account they used last week) Weekly payroll. Barbara asks this of me at 10 am and says its urgent. I am in the dr's office, I send it at 12 noon. She never responded. I called around 3:45 pm to ask if my payroll was processed. To no avail, it was not. I knew this would be games played. If I never had called, I would have never known my payroll was not being processed. I sat on the phone with another specialist for 2 hours, and Barbara never called. She sent an email at 4pm telling me to send a wire, and that is it. Banks are closed, no one is sending a wire that late. Not only do I have to explain to my employees the screw ups by Paycor, I have to go into the bank and with draw a crap load of cash to hand out. This is dangerous and embarrassing. It looks unprofessional. It is now 5:57pm at night and I have not been called by Barbara, her manger, risk dept manager, not anyone. Oh yea they drafted their payroll fees our first thing today... BIG LOL...but refused to draft the same account for my employees payroll. This is the most unprofessional service I have received in life. Crazy thing is my Other skin colored friends who are with Paycor never received this treatment. Some things definitely need to be looked into. At this point, it's deeper than what I thought it was. They are targeting me, and as a PAYING client, I should never feel that way. If you ever join them, please stay far away from Barbara. She is the worst person to handle your business. You will get screwed every time. She does not even have the decency to contact you and apologize for her screw ups. She will go about her day and leave you to just DEAL!!!! BEWARE... you will end up like me!

  

  Business Response

  Date: 02/17/2023

  Paycor strives to provide outstanding professional and customized customer service to all existing and former customers. At this time, one of our associates has reached out to the customer to assist in resolving their needs. We look forward to working with the client to resolve this matter and assist with any payroll needs that may arise in the future.

• Initial Complaint

  Date:02/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paycor does not respond to any e-mail correspondence, yet they have an automated response that gives a case number and says they will get back to you. No representative will e-mail back, and they will not talk to us on the phone, saying that a "previous client" must e-mail a seemingly unmonitored e-mail. We have been attempting to get information from them and they refuse to give it to us.

  

  Business Response

  Date: 02/20/2023

  Paycor strives to provide outstanding professional and customized customer service to all existing and former customers. At this time, one of our associates has reached out to the customer to assist in resolving their needs. We look forward to working with the client to resolve this matter and assist with any payroll needs that may arise in the future.

  

  Business Response

  Date: 02/28/2023

  Client has been responded to with the documents listed. 

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ******
  

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed Paycor on 12/27/22 that I wished to terminate my subscription to their payroll services eff 1/31/23. I received a reply that evening my request had been assigned a case number. I hadn't heard from anyone to I followed up on 12/30/22 by phone. A rep advised me that I was required to submit my request using their online form & walked me through the process. I submitted the form but heard nothing. I followed up a week later by phone to ensure the cancellation was being processed and was told they couldn't find my form and that I had to submit again so I did.
  
  On 2/9/23 they withdrew $183 from my bank account for February payroll processing. I was livid so I emailed them a copy of my invoice reiterating the scenario. They advised me I needed to submit their form. I feel like I'm going in circles.
  
  They've now been paid $183 for February (payroll ceased with them 12/31/22) and will expect to be paid $183 for March since the 'form' requires 30 days processing.
  
  My contract explicitly states I am required to provide 30 days written notice to close my account- which I did on 12/27/22. My contract does not say that I'm required to submit their special form. I question if this isn't their business model. Require submission of a form and then lose the form to squeeze a few extra months out of their clients. All while providing no services.
  
  I'd like my account to be closed effective 1/31/23 and be refunded $183 for February processing fees.
  
  Thank you.

  

  Business Response

  Date: 02/20/2023

  Paycor strives to provide outstanding professional and customized customer service to all existing and former customers. At this time, one of our associates has reached out to the customer to assist in resolving their needs. We look forward to working with the client to resolve this matter and assist with any payroll needs that may arise in the future.

  Customer Answer

  Date: 02/20/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *******
  

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used Paycore for payroll provider for several years for our business. Their customer service was terrible when we had them they constantly messed up things like 401k matching and would not get them resolved. They would move us from one person to the next when they could not get the problems resolved. We talked with management with no fixes to our problems.
  
  We found a new payroll provider because of this and they took over 2nd quarter of 2022. They have been great however per our termination letter and agreement with Paycore they were supposed to supply W-2 forms for our employees for the first quarter of 2022. They have failed to provide these by the deadline. They will only respond to emails from the original point of contact from our company. They take days or sometimes weeks to respond to these emails and told us they are not responsible for our W-2 forms. We provided them with the termination letter that we both agreed upon only to have them not respond since.
  
  We are now stuck with finding a way to get W-2 made for the payroll they were responsible for along with paying the fees because they did not do their job. This is why we replaced them to begin with. We started contacting them over a month before the deadline because we suspected this would be an issue with their history of poor customer service.
  
  These people should not be allowed to provide these services I do not know why the government would continue to allow it.

  

  Business Response

  Date: 02/17/2023

  We took a look at your account and found the termination letter than was sent to Paycor from your business. However, these terms were never agreed upon by Paycor. We responded by asking you to fill out the account closure form to which you did not respond. It was also stated in the terms and conditions on your account that you would need to pay for additional access and data after account closure (attached). Our deactivation team has sent a quote, once the quote is signed, we can begin processing your W2s. 

  Customer Answer

  Date: 02/17/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ********
  

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to a UPS delivery issue, our 2022 W-2s were returned to sender. Rather than resend them, Paycor opted to destroy the printed W-2s without notice or any attempt to reship. After multiple calls into Paycor support to get them to reprint and reship them, Paycor sends us a bill on 1/31/2023 for a $725 "reprint fee" despite us having already paid $323.50 for the original printing and delivery. On 2/3/2023 I spoke with Paycor again to escalate the issue to the billing department. Knowing from past and ongoing experience with Paycor billing issues, frontline payroll support has no power to resolve billing issues, and the issue was passed on to a tier 2 manager named "*****, who said I would receive a callback that day with a resolution. Having not received any further contact from Paycor by midday, 2/6/2023. I called in a second time and was told again that someone would reach out. Following that call I sent an email to Paycor support revoking authorization to automatically debit our bank account for service fees. On 2/7/2023 our bank account was debited for the full amount. We are seeking an immediate refund and resolution to the billing issue.

  

  Business Response

  Date: 02/08/2023

  Paycor strives to provide outstanding professional and customized customer service to all existing and former customers. At this time, one of our associates has reached out to the customer to assist in resolving their needs. We look forward to working with the client to resolve this matter and assist with any payroll needs that may arise in the future.

  Customer Answer

  Date: 03/23/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** ***********

  I am wanting to reopen a closed complaint from back in February against Paycor. At the time of the complaint, I was advised in writing by a representative of Paycor that a refund was being issued to resolve the complaint. I did not respond to the complaint in anticipation of the refund being issued. The business has today contacted me they are reneging on the promised refund. I would like the opportunity to update the case with the additional details. Attached is my correspondence with Paycor regarding the refund.
  
   
  
  **** ***********
  
  ****** ******* ***** ********
  
  Controller
  
  ###-###-####
  
  ***********************
  
  

  

  Business Response

  Date: 04/03/2023

  Refund has been submitted to our accounting team, once approved it will be refunded to the client

  Customer Answer

  Date: 04/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** ***********

   

  We do not accept this response until we have received the refund. I've been told multiple times in writing that a refund was being and had already been processed only to have that taking back over a month later. Based on my previous dealings with Paycor, I don't have any trust that you are going to keep your word. I'd be happy to revisit this once the refund is received.

  

  Business Response

  Date: 04/07/2023

  Our client care team has been in contact with the client. We have determined that credit is not owed to the client. We are happy to reprint the items for the client after fees are paid. 

  Customer Answer

  Date: 04/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** ***********

   

  To recap, Paycor failed to deliver the product we paid for. Destroyed it, then charged us double to redeliver it. On top of that, they drafted the money for that from our account after we had revoked authorization for them to do so. When confronted with this complaint they offer to refund the fees, then proceed to weaponize the incompetence of their billing department to drag out us receiving the refund for months in what seems to be an effort to timeout the BBB complaint. Now they are refusing to return the money. Paycor is not operating in good faith, and that needs to be reflected in their BBB rating.

  

  Business Response

  Date: 04/10/2023

  As stated previously our team has looked into the matter and determined that a credit is not owed to the client. Again we are happy to reprint for the client with a signed quote and payment. 

  Customer Answer

  Date: 04/11/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** ***********

  Paycor is continuing to stonewall, and have made no further effort to even attempt at resolving this issue. It's unclear they even understand the problem at this point.

  

  Business Response

  Date: 04/20/2023

  After engaging with the client, we have conveyed our comprehension of their situation. However, upon careful consideration, we have concluded that granting a refund would not be appropriate in this particular circumstance.

  Customer Answer

  Date: 04/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** ***********

  This response from the business is just plainly untrue. There has been no further engagement from Paycor after they emailed me on 3/23/2023 that they were no longer issuing the refund they had promised after repeatedly telling me in email that the refund had already been processed.

  They have in no way whatsoever addressed the fact that authorization to debit our bank account was revoked in writing when they debited our account.

  Their responses include statements with "Again we are happy to reprint for the client with a signed quote and payment", which is in no way relevant to the issue and doesn't make any sense. This suggests they don't really understand the issue, and are not concerned enough to bother contacting me to resolve it. 

  

  Business Response

  Date: 04/27/2023

  Our team has been in contact with the client and has addressed their concerns.

  Customer Answer

  Date: 05/01/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** ***********

  They have offered a credit toward future services. I have made it clear that we expect a refund as previously promised.

  

  Business Response

  Date: 05/04/2023

  As part of our policy, we do not issue refunds to accounts that are still open. Our customer service manager has already conveyed this to the client, along with the confirmation that the credit has reached its final stages of approval. Additionally, our team has provided instructions on how to close their account, ensuring a smooth process for the client.

  Customer Answer

  Date: 05/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** ***********

  What does "final stages of approval" even mean? Either my account is credited or it's not. I am extremely dubious of this response given that I was previously approved in writing for a refund (no prior mention of a policy against refunds) and it was never received.

  

  Business Response

  Date: 05/22/2023

  I understand your frustration and appreciate your patience as we resolve this matter. I assure you that your concerns are being taken very seriously. When we say your refund is in the "final stages of approval", we mean it has passed through several stages of our internal review process and is now with our senior leadership team for final approval.

  
  While it may seem straightforward, the refund process is carefully structured to ensure that all aspects of the transaction are correct and in line with our company's policies. This process is designed to protect both our customers and our business.

  
  I apologize if there was any misunderstanding about the process. The reference to the "final stages of approval" simply means that the approved refund is now in the last phase before being processed.

  
  Rest assured that your refund will be issued as soon as possible. We appreciate your understanding and patience in this matter. Your satisfaction is important to us, and we are working diligently to resolve this issue to your satisfaction.

  Customer Answer

  Date: 05/30/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** ***********

   

  Still nothing. Please update ASAP

  

  Business Response

  Date: 06/05/2023

  Thank you for reaching out again. We understand your concerns and sincerely apologize for the ongoing delay. I want to assure you that we are treating this as a matter of utmost priority.

  As mentioned earlier, your refund is currently in the final stages of approval. Please understand, this step is crucial to ensure the integrity of our procedures, maintain accuracy and comply with all necessary regulations. It is not intended to cause any inconvenience.

  At this time, our critical response team is continuously working to expedite this process and your patience in this matter is greatly appreciated, and we understand your anticipation.

  Thank you once again for your understanding and patience. We are grateful for your business and are committed to resolving this matter to your satisfaction as soon as possible.

  Customer Answer

  Date: 06/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** ***********

  "Final stages of approval." "Regulations about refunds." What are you talking about? This is absurd. This has been at that point for a full month. It doesn't take a month to issue a refund. This has been ongoing for FOUR MONTHS. Resolve my issue. It is whole unreasonable for you to expect me to be patient for that amount of time when you were not authorized to take my money to begin with.

  

  Business Response

  Date: 06/09/2023

  We understand and deeply regret the frustration and inconvenience you've been experiencing due to the delay in resolving your refund issue. The situation you've described is certainly not reflective of the customer experience we strive to provide.

  
  Please know that we are taking your issue seriously. Although it's taking longer than we'd like, the approval process involves multiple checks to ensure everything aligns with our company policy and legal regulations.

  
  We understand how critical this is for you and we assure you that your case has been prioritized. We are actively pushing for a swift resolution and waiting for final approval from senior leadership.

  
  While we cannot expedite this process beyond the controls in place, we can promise transparency and regular updates. We appreciate your continued patience and trust in us as we work towards a satisfactory resolution.

  
  Thank you for your understanding and for allowing us to rectify this situation.

  Customer Answer

  Date: 06/12/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** ***********

  I have no trust of Paycor, and my patience has long been exhausted, and it is unreasonable of you to expect that of me given the history. 30+ days of "final approval" is ridiculous on an issue that has been outstanding for 5 months.
  
  

  

  Business Response

  Date: 06/16/2023

  We understand your frustration and apologize for the delay in resolving your issue. We acknowledge that the time taken exceeds what is reasonable and we appreciate your patience.
  We assure you that Cory, your specialist, is actively working on your refund process. We kindly request you to continue your communication with Cory as he is best equipped to handle your case. We understand this has been a lengthy process, and we're doing everything possible to expedite the final stages.
  Thank you for your understanding.

  Customer Answer

  Date: 06/16/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** ***********

  This issue still has not been resolved. I will not be marking it as resolved until it is.

  

  Business Response

  Date: 06/23/2023

  Thank you for your patience, ****, our team has let me know that it has been approved and you will see it in your account shortly.

  Customer Answer

  Date: 06/23/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ***********
  

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When joining paycor I was told that there was going to be monthly payments of $50 dollars thru the bank ******. During the corse of last yr 2022 I was charged on average monthly charges of $150 plus. I did the math and it was close to $1,000 dollars that was taken out of my bank account with no idea what it was going to. First there was a problem because the person who was with support to set me up did not put in a code. I had to call multiple places to find my unemployment code while the charges kept coming in. I had my banker at ****** set up time out of her day to set up 2 sometimes 3 hour meetings in which we could call places to get the code and fix the problem. Overall it was very draining and no one thru paycor seemed to help me in any kind of way. Id wait on hold for 30 min until they would finally pick up only to transfer me to another department.Finally we got the codes sorted out that was suppose to fix the problem, it did not.
  
  I am a small business owner trying very hard to build something successful but the stress from setting up times to call and not really getting anywhere was super draining. This went on for months. We finally figured out numbers and put them into the system but the over charges keep coming in. As I said around $1,000 extra with no help or logical explanation on why the money was being taking out of my account. The original plan was to get everything right with numbers in the system and get the paycor to give me a refund for the money they took out before canceling the service. We tried this got people on the phone only to give me and my banker Grace the run around. They would tell me numorous times that they would have someone from high up call me but that never happened. I couldn't even get on the phone with the right person to make a complaint. Over all it cost me stress about 30 hours of my time and frustration as well as the money they took. I have been angry about this and feel cheated, mislead and taken advantage of.
  ***

  

  Business Response

  Date: 02/10/2023

  Paycor strives to provide outstanding professional and customized customer service to all existing and former customers. At this time, one of our associates has reached out to the customer to assist in resolving their needs. We look forward to working with the client to resolve this matter and assist with any payroll needs that may arise in the future.

  Customer Answer

  Date: 02/14/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  *** *****

   

  Customer called BBB 2/14/23 and stated he hasn't heard from anyone at Paycor to date. 

  

  Business Response

  Date: 02/21/2023

  Paycor strives to provide outstanding professional and customized customer service to all existing and former customers. At this time, one of our associates has reached out to the customer to assist in resolving their needs. We look forward to working with the client to resolve this matter and assist with any payroll needs that may arise in the future.

  Customer Answer

  Date: 03/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  *** *****

  I’m still waiting to hear back from Pay Cor. Please don’t tell me it’s resolved when it’s not. 
  *** 
  

  
  

   

  

  Business Response

  Date: 03/09/2023

  Our service team has reached out to the client and let them know the turnaround time for credits. They have also reached out again today to reiterate. 

  Customer Answer

  Date: 03/20/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  *** *****

  Hi better business bureau. First off I want to thank you deeply for your help. I received a fair refund from paycor and feel that things are now in a good place. I cant thank you enough for helping me resolve this issue. Let me know if there is anything else you need from me but other than that I consider it a closed case. 
  *** ***** 
  
  

• Initial Complaint

  Date:02/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged for services this company didn't provide - specifically the time and attendance model. Paycor was never able to set up the program on my account and, after numerous attempts to resolve this matter including escalating it to management and requesting a different representative to work on my account, the issue was never resolved and time and attendance was never operating on my account. Additionally, I continue to be charged despite not running payroll through Paycor since December 2022. I would like a refund for the following invoices:
  04251836 = $142 total invoice fee, payroll wasn't run
  04110716 = $132.50 total invoice fee minus $12.50 for shipping costs that I owe. No payroll run
  04015906 = $56.50 for time and attendance fees
  03932238 = $37.50 for time and attendance fees
  03848473 = $19.00 for time and attendance fees
  03812935 = $6.33 for time and attendance fees
  Additionally, the following fees have been deducted from my bank account and I don't know what they are for so I am requesting explanation or a refund:
  1/17/2023 = $850.08
  11/28/2022 = $111.27
  11/18/2022 = $16.09
  11/16/2022 = $334.69
  9/14/2022 = $878.31

  

  Business Response

  Date: 02/08/2023

  Paycor strives to provide outstanding professional and customized customer service to all existing and former customers. At this time, one of our associates has reached out to the customer to assist in resolving their needs. We look forward to working with the client to resolve this matter and assist with any payroll needs that may arise in the future.

  Customer Answer

  Date: 02/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  I have requested attention to my bill for months so an email indicating Paycor is looking into it does not suffice.  I want resolution and answers to what I've been billed for a refund for services not rendered.  
  
  
  Regards,
  
  
  
  ****** *****
  
  

  

  Business Response

  Date: 02/14/2023

  Paycor strives to provide outstanding professional and customized customer service to all existing and former customers. At this time, one of our associates has reached out to the customer to assist in resolving their needs. We look forward to working with the client to resolve this matter and assist with any payroll needs that may arise in the future.

  Customer Answer

  Date: 03/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** *****

  Problem:
  I used Paycor payroll services from 9/2022-12/2022 and they have continued to invoice me and auto deduct from my bank account through 3/8/2023 for services not provided. I have not run payroll since December 15, 2022 and time and attendance was never established on my account. I had sent several emails beginning in December 2022 requesting to cancel service and finally received a reply (3/2/2023) to respond to their email to cancel. I have sent numerous emails requesting a refund for bank withdrawals for services not provided and I haven't received a reply. I would like a refund for all time and attendance charges and all payroll/time and attendance charges January - present. I am not uploading invoices as Paycor has access to these.
  
  
  Desired Resolution:
  Refund
  
  
  

  

  Business Response

  Date: 03/28/2023

  Please see below for correspondence sent to the client by our critical response team: 
  
  "After further review of your account, I do understand that you have not processed payroll since December 2022. Your monthly services are billed monthly during the time that your Paycor account is open, regardless of the number of payruns that are processed each month. Our teams were advised you were wanting to close your Paycor account on 1/16, and emailed you on 1/17 providing instructions to complete the needed information to officially close the account. We are not able to close an account without this information, as we have to ensure we are handling quarterly and year end tax documents appropriately based on your company’s needs and individual situation.
  
  Since this information was not provided to Paycor until the beginning of March, your account’s closure date is 3/8/2023. Due to this, the monthly fees that were billed from January-March of 2023 are valid, as your account was open and active. If you have any questions on this, please let me know I am happy to assist."
  
  Our critical response consultant will continue to work with the client and answer any questions they may have.