Reviews
This profile includes reviews for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 171 Customer Reviews
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Review fromRobert W
Date: 02/07/2024
1 starRobert W
Date: 02/07/2024
We have been using Paycor for many years, but the customer service has been extremely poor over the past two years. It seems like they blame the customers for system issues and expect them to be patient as they try to resolve the problems. We have faced multiple billing errors, which are very difficult to correct because the accounting and billing teams cannot be contacted directly. We have to go through an intermediary who is often clueless about how Paycor works and how to handle customer service issues. They always end the calls, emails, or chat sessions by thanking us for choosing Paycor as our HCM partner, but it feels like they don't value our partnership when we want them to provide the services we were promised. Recently, our company faced an issue with the Time Kiosk which resulted in our employees being unable to clock in/out for their work shifts. Upon contacting Customer Support, they informed me that they were already aware of the issue and were working to resolve it. However, even after 12 hours, no updates or notifications were provided by them regarding the outage until we reached out to them. It would have been better if they had informed us about the system issues. We are considering switching to another HCM platform and would advise others to explore their options before choosing Paycor.
Paycor, Inc.
Date: 02/09/2024
Thank you for your feedback regarding your experience with Paycor. We apologize for any inconvenience you have faced and understand your frustration. We would like to have a manager reach out to address your concerns and provide assistance. However, we were unable to locate an account under the email address provided. Please provide us with the account details or contact information associated with your Paycor account so that we can better assist you.Review fromMarija L
Date: 02/05/2024
1 starRUN!!!!!! Started in July 2023. They were so nice. we started the process. It was a nightmare. They were rude, would not help us. nothing that they promised. We could never get set up. They were told that we were going to go elsewhere and that we felt they were playing games. WHAT COMPANY HAS NO CUSTOMER SERVICE? THEY WERE ALSO TOLD DO NOT TAKE ANY MONEY FROM OUR ACCOUNT!!! in December of 2023 months later, they tried to take 809.13 of our account. Thank GOD we put a STOP PAYMENT on PAYCORE. THATS THEIFT!! What were they trying to take money for? We never became a customer. We were never set up with them because they would NOT help us. Most companies will get everything set up for you. WHY would they except for me to do all the work. Is this not the reason company hire payroll companies to get help. I would definitely not recommend PlayCore to anyone. This experience has been a nightmare. PLEASE PLEASE real all reviews before making any decisions. IT's all in black in white.Review fromJonathan T
Date: 02/05/2024
1 starJonathan T
Date: 02/05/2024
We have been using Paycor for many years. Something changed over the past two years. Customer service is horrendous. They are rude and unhelpful. We thought because they were a big company, they would work well with others. They charged us quite a bit to integrate with our retirement plan and then failed to do the integration correctly. We switched in January to a new company. Despite the work getting things moved over, it is a massive relief. Paycor spends money putting their name on stadiums but apparently can't invest in actually doing a good job. Good riddance.Paycor, Inc.
Date: 02/06/2024
We're sorry to hear about your negative experience with our customer service and integration process. We strive to provide excellent support and ensure seamless integration for our clients. We appreciate your feedback and will take it into consideration as we continue to improve our services. Thank you for your past support, and we wish you the best with your new company.Review fromJosephine C
Date: 01/31/2024
1 starI'm a recently new client with Paycor and so far the experience is the worst I've ever had. I've had to switch payroll company's every year for the last 3 years and now I'm looking at doing it again after the experience I've had with Paycor. My onboarding experience was Horrible, they transfer you to a different person for each department so in all you could have 10 people getting you transitioned. My first payroll was Wrong, all my employee's W2's are wrong. due to my previous payroll company submitting 1 month of inaccurate pay dates and then asking Paycor to fix it 2 months later and it's February now and the W2's came out and they just got back with me after 20 phone calls, 50 emails, upgraded calls to supervisors cause nobody was doing anything with my case. Paycor inaccurately inputed a wrong reporting amount for the last pay period of my previous provider. Well, they said its all accurate today, well guess what, NO its NOT. they didn't do a darn thing and tell me its accurate?! i had to send them detailed information, add amounts up for them and show them where they inaccurately entered the wrong amount for all my employees. I'm sure nothing is going to get done. Looking forward to my move to PayCOM!Review fromDebra J E
Date: 01/25/2024
1 starDebra J E
Date: 01/25/2024
Been a customer for 2 years and absolutely have nothing good to say. I have been round and round with them with no positive results regarding their inability to pay my taxes correctly. I have received multiple notices from Attn General regarding overdue Unemployment taxes, paid large fines, etc. I have had regular contact with Paycor who always assure me the issues are corrected - and that all taxes are correctly paid and up to date. I am clearly stupid because I keep trusting them when they tell me all is good - I should have reviewed reports more diligently and checked their work, expecially after being burned by them before. Found out again today that my ** is unpaid for several quarters, in collections, etc. Paid it up and called Pay cor and they have no explanation. Cant wait to change to a new company but dread the work that will take. Warning to anyone considering this company.Paycor, Inc.
Date: 01/26/2024
We apologize for the negative experience you've had with Paycor. We understand your frustration with the incorrect tax payments and the resulting fines. We strive to provide accurate and reliable services, and we apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our processes and ensure better communication with our customers in the future.Review fromShannon P
Date: 01/24/2024
5 starsShannon P
Date: 01/24/2024
I have been using Paycor for my payroll management needs, and I am extremely satisfied with the service they provide. The platform's user-friendly interface makes it easy for me to navigate and process payroll quickly and accurately.One of the standout features of Paycor is their exceptional customer service. Whenever I have had a question or needed assistance, their support team has been prompt, knowledgeable, and friendly. They go above and beyond to ensure that my concerns are addressed and that I have a positive experience using their platform.Additionally, Paycor's tax management capabilities have been a game-changer for my business. The platform automatically calculates and files my payroll taxes, saving me valuable time and reducing the risk of errors. I no longer have to worry about missing deadlines or dealing with complex tax calculations.Overall, Paycor has streamlined my payroll management process and provided me with peace of mind. I highly recommend Paycor to any business owner looking for an efficient and reliable payroll solution, backed by excellent customer service.Paycor, Inc.
Date: 01/25/2024
Thank you for your glowing review of Paycor! We are thrilled to hear that you are extremely satisfied with our payroll management service. We take pride in providing a user-friendly interface that makes processing payroll quick and accurate. Our dedicated customer service team is committed to providing exceptional support, and we are delighted to hear that they have been prompt, knowledgeable, and friendly in assisting you. We understand the importance of tax management for businesses, and we are glad that our platform's capabilities have been a game-changer for you, saving you time and reducing the risk of errors. Thank you for recommending Paycor as an efficient and reliable payroll solution with excellent customer service. We appreciate your business and look forward to continuing to serve you.Review fromTony G
Date: 01/18/2024
1 starTony G
Date: 01/18/2024
I have been in HR for 20+ years and have gone through many implementations over my career. I must say that Paycor is by far the worst payroll/HRIS company I have ever worked with. The implementation team were unskilled, uncaring, and non-communicative throughout the entire process. We were then introduced to our "Premium Support" team which subsequently "ghosted" us until I became vocal enough to get everyone's attention. We have never tried so hard to make a system work like we did with Paycor. The "excellent" customer service that were promised was abysmal from the very beginning and never recovered. Through countless conversations about these performance and implementation issues, no one seemed to care. Absolutely zero service after the sale. Unfortunately, we were forced to move to another payroll/HRIS company within 9 months due to this complete disaster. I thought *** had terrible customer service until we worked with Paycor and now I stand corrected. Lastly, when we left them, we immediately lost access to our data. Per the contract we should have had it for 60 days. In order to get OUR data, I now have to pay an additional monthly fee. Unbelievable!!!Paycor, Inc.
Date: 01/19/2024
Thank you for sharing your experience with us. We apologize for the difficulties you encountered during the implementation process and the subsequent lack of support. We understand your frustration and disappointment, and we take your feedback seriously. We will review your concerns internally to improve our services and ensure a better experience for our customers in the future.Review fromTammy O
Date: 01/18/2024
1 starTammy O
Date: 01/18/2024
Worst payroll service ever. Horrible customer service and very long wait times. Cant wait to switch. From a long time customer.Paycor, Inc.
Date: 01/19/2024
Thank you for bringing this to our attention. We apologize for the negative experience you have had with our payroll service and customer service. Our service team will be reaching out to the email provided shortly to address your concerns and work towards a resolution.Review fromKaia L
Date: 01/17/2024
1 starKaia L
Date: 01/17/2024
Horrible platform. Horrible service. Not only is the platform itself an unlearnable labyrinth but the customer service is insulting. They have a fleet of people in call centers with essentially NO training. They gave patently incorrect tax information and cannot fix anything. Honestly, just hand write paper checks before you use paycor. They will go fully silent.Paycor, Inc.
Date: 01/19/2024
Thank you for sharing your feedback. We apologize for any inconvenience you have experienced with our platform and customer service. We would like to address your concerns and provide assistance. However, upon reviewing our records, we do not have an account on file linked to the email you provided. Please create a case with your contact information, and a manager from our service team will reach out to you directly.Review fromD. R.
Date: 01/12/2024
1 starD. R.
Date: 01/12/2024
Thief's. In the course of 12 days they have stolen over $8,000 from my company. My account has been closed since 12/22/23 and yet they still access my money and steal it. No invoice, hours on hold with no answer. When I do speak with someone they just say its for "fees" but cannot elaborate. Nothing I have done with them could even come close to 8k in fees. This is nothing but a scam.Paycor, Inc.
Date: 01/15/2024
We are sorry to hear about the concerns you have raised regarding charges on your account. We take these matters seriously and want to assure you that our team is committed to resolving this issue promptly.We understand that you have experienced unauthorized charges and we apologize for any inconvenience or frustration this has caused. Our team reached out to you on Friday to inquire about the specific charges you are disputing. We are eager to work with you to investigate and resolve this matter as quickly as possible.Please be assured that we are committed to providing transparency and clarity regarding any fees associated with our services. We want to ensure that you have a clear understanding of the charges and that they are accurate and justified. Our team will work closely with you to get to the bottom of this issue and address any concerns you may have.Once again, we apologize for any inconvenience caused and appreciate your patience as we work towards a resolution. We value your business and are committed to providing you with the highest level of service. Please feel free to reach out to our team directly if you have any further questions or require additional assistance.Thank you for bringing this matter to our attention, and we look forward to working with you to resolve this issue.
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