Reviews
This profile includes reviews for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 171 Customer Reviews
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Review fromChen L.
Date: 03/05/2024
1 starChen L.
Date: 03/05/2024
This is company is terrible in term of problem solving. We had experienced couple issues with them. The most current one should be an easy one to fix. However, it took their delivery team over a month yet to fix it. I called their service team many times. Every time, their answer would be that they can't do anything but pass it to the case owner in delivery team. But the Case owner WILL NEVER respond. The case owner finally got back to me saying the problem solved. I reviewed it emailed him right back saying, the setting doesn't look right to me. He seemed fix one location but screw another location. He doesn't believe me. Today, we received our paycheck delivery. It is exactly what I was afraid of. Paycor's poor service caused a hung impact on our employee relationship. Employees got upset thinking the company doesn't want to pay them on time. Funny thing that we still has to pay Paycor for their delivery service. I've been in filed for over 18 year, this is the worse Payroll service I've ever had. I really don't recommend this company.
Paycor, Inc.
Date: 03/07/2024
We apologize for the negative experience you have had with Paycor. We understand your frustration with the problem-solving process and the lack of response from our delivery team. We take your feedback seriously and have escalated the issue to our management team. A manager will be reaching out to you shortly to address your concerns and work towards a resolution. We apologize for any inconvenience caused and appreciate your patience.Review fromM. N.
Date: 03/04/2024
1 starM. N.
Date: 03/04/2024
They are the worst payroll company I have ever worked with. The implementation team was horrible, their employees kept quitting, and I had no other contact outside of my says person, who had no knowledge of anything, If I could chose zero stars I would. All I get are apologies but we still do not have a fully functioning system.Paycor, Inc.
Date: 03/06/2024
Thank you for sharing your feedback. We apologize for the negative experience you have had with our payroll services. We have escalated your account and a specialist will be reaching out to address your concerns and ensure that your system is fully functioning.M. N.
Date: 03/06/2024
We have been "escalating' for 5 months and nothing is getting done. The apologies are lip service at this point.Review fromLucy M
Date: 03/01/2024
1 starLucy M
Date: 03/01/2024
This company is a HUGE SCAM!!! After speaking with and participating in a zoom demonstration with Jaco J******, we signed a contract, POA, and provided all banking information. Once we attempted to use the program, we ran into issues. After several attempts over the course of a few days, we were finally able to get through to someone in the sales department; she was extremely unhelpful and unprofessional! She had informed us that "we (paycor) determined we cannot do business with you." After I asked to speak with someone else for clarification and/or further guidance as I was now extremely concerned that all of our business and employees' banking information was already provided, she stated "there is no one here that will tell you any differently." After several attempts to get her to understand my concerns, she stated "I am not going to argue with you." Not once did this company place a courtesy phone call to our business!! They now have access to several bank accounts having signed and executed a POA. We have put all banks on alert about the potential of this company fraudulently accessing funds. All employees of Paycor should be ashamed. You are all preying on small, growing businesses! I am disgusted on a personal and professional level.Paycor, Inc.
Date: 03/02/2024
We apologize for any negative experience you may have had. We take all feedback seriously and strive to provide the best possible service to our customers. Thank you for bringing this to our attention.Review fromBrandon K
Date: 02/29/2024
1 starBrandon K
Date: 02/29/2024
Just so awful, I highly recommend you to use literally anyone elsePaycor, Inc.
Date: 03/02/2024
We apologize for any negative experience you may have had with Paycor. We value your feedback and would appreciate more specific details about the issues you encountered so that we can address them appropriately. Please reach out to our support team with any specific concerns you have.Review fromJonathan M
Date: 02/29/2024
1 starJonathan M
Date: 02/29/2024
They have not resolved w-2 issues for our company. This has been going on for months and they won't even call us back.Paycor, Inc.
Date: 03/02/2024
Thank you for bringing this issue to our attention. We apologize for any inconvenience you have experienced regarding your W-2 issues. However, we were unable to locate an account under the email you provided. To better assist you, we kindly ask that you reach out to our support team directly with your account details and specific concerns. Our team is dedicated to resolving any issues promptly and providing the best possible support. We appreciate your patience and look forward to assisting you further.Review fromTammy L
Date: 02/29/2024
1 starTammy L
Date: 02/29/2024
Worst Payroll Company EVER! I would NOT RECOMMEND. From using the services, to customer service, processing reports, the list goes on and on. Please DO NOT USE THIS COMPANY!Paycor, Inc.
Date: 03/02/2024
Thank you for sharing your feedback about your experience with Paycor. We apologize for any inconvenience you may have encountered. In order for us to address your concerns and improve our services, we kindly request that you provide us with more specific details or actionable feedback regarding the issues you faced. If you have any specific concerns or suggestions, please reach out to our support team directly. We value your input and are committed to providing the best possible experience for our customers.Review fromFirst Class Cleaning Services of Temple Terrace, LLC. A
Date: 02/22/2024
1 starFirst Class Cleaning Services of Temple Terrace, LLC. A
Date: 02/22/2024
Customer Service is horrible, very unprofessional and they still money. Please don't do business with PayCor Inc.Paycor, Inc.
Date: 02/23/2024
Thank you for bringing this to our attention. We apologize for any negative experience you may have had with our customer service. We take customer feedback seriously and strive to provide the best service possible.To address your concerns, we would like to assure you that a manager from PayCor inc. will reach out to you directly to discuss your experience and work towards a resolution. Your satisfaction is important to us, and we appreciate your patience.First Class Cleaning Services of Temple Terrace, LLC. A
Date: 02/26/2024
I think out decency PayCor should refund the amount they're supposed to and that never came, plus the second amount that they withheld to pay my taxes, since I have no intention to keep making business with PayCor. I have no time to spend 1hr on the phone with a supervisor. Last time I spent 1hr and 3 minutes on the phone, I didn't get a solution and the supervisor Christopher A**** ended hanging up the phone. So please if a supervisor would contact, I'll only accept that he/her is already familiar with the situation before calling, and is ready to refund me. I won't accept another hr on the phone answering 100 times the same questions and going no where. It's very unprofessional.Review fromDakota R
Date: 02/21/2024
1 starDakota R
Date: 02/21/2024
From trying to set up the initial account to running the first payroll the experience has been terrible. No follow up on customer satisfaction. No response on critical payroll matters. No one to one rep. I suggest taking business elsewhere. I am still trying to get a stop payment on random fees they are assessing as of today. If anyone from paycor reads this please contact me I would love to resolve the issues I am still having.Paycor, Inc.
Date: 02/22/2024
We sincerely apologize for the negative experience you have had with Paycor. We understand the frustration caused by the lack of follow-up, unresponsiveness to critical payroll matters, and the absence of a dedicated representative. This is not the level of service we strive to provide.We want to assure you that your feedback is important to us, and we are committed to resolving the issues you are facing. A customer advocate will be reaching out to you shortly to address your concerns and work towards a resolution.We appreciate your patience and understanding, and we look forward to the opportunity to make things right. Thank you for bringing this to our attention.Review fromTaylor E
Date: 02/14/2024
1 starTaylor E
Date: 02/14/2024
From day one working with this company has been the most stressful time consuming part of my life. They are completely disorganized, lack the support needed for a small business (i can't even imagine a large company being with them) and don't have an answer for any of your questions or concerns. You go back and forth through emails and zoom calls and nothing gets accomplished... *** is a way better option. Using Paycor for scheduling is a BIG mistake that will not work right either even after explaining the issues present to numerous people, you still do not get anywhere. My rep at *** her name is ****** and I had her personal phone #! She was available to me 24/7 and did a great job. Unfortunately I can not control the choices my company makes only live with them and my life daily has become so poor due to PAYCOR!Paycor, Inc.
Date: 02/15/2024
Thank you for sharing your feedback regarding your experience with Paycor. We understand that you have had some challenges and frustrations, and we apologize for any inconvenience caused.Upon reviewing your account, we found that you have contacted our customer service team three times, with the most recent call being today regarding issues with onboarding documents. We are glad to hear that our team was able to assist you and walk you through the process. However, we understand that you may still have concerns, and we are more than happy to provide further assistance.We strive to provide organized and efficient support to all our customers, regardless of the size of their business. We apologize if we have fallen short of your expectations in this regard. We appreciate your feedback and will take it into consideration as we continue to improve our services.Thank your support of Paycor, and we hope to have the opportunity to address your concerns and improve your experience.Review fromRamonda D
Date: 02/12/2024
1 starRamonda D
Date: 02/12/2024
Worst payroll company. Mixed up payroll when company was sold with that of the purchaser. Have caused us fines and repeated incorrect billing from the ***. No way to talk to company or send emails. No way on the phone menu to talk to someone without a customer number(this has been going on so long I guess they have deactivated my customer number) and emails are rejected. Messed up W-2 for employee. Incorrectly applied payments to FICA, etc. This has been going on now for nearly 2 years. I can’t believe the government doesn’t do something about this because who knows what any company actually owes or pays when using such an inept, obviously poorly managed and just plain wrong company. Please do not trust them with your payroll or your bank accounts.Paycor, Inc.
Date: 02/13/2024
We apologize for the negative experience you have had with our payroll services. We take your feedback seriously and are committed to addressing these concerns. We would appreciate the opportunity to investigate the issues you have raised and work towards a resolution. Please contact our customer support team at ******************************************** so that we can assist you further.
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