Reviews

This profile includes reviews for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paycor, Inc.

  4811 Montgomery Rd Cincinnati, OH 45212-2163

  
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  Paycor, Inc.

  644 Linn St, Suite 200 Cincinnati, OH 45203

  
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  Paycor

  3 Summit Park Drive Suite 300 Independence, OH 44131

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  Paycor, Inc.

  3140 Governors Place Blvd Ste 110 Dayton, OH 45409

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  Paycor, Inc.

  2550 W Tyvola Rd STE 150 Charlotte, NC 28217

Review Details

• Review fromD. F.

  Date: 01/10/2024

  1 star

  D. F.

  Date: 01/10/2024

  Have to echo the negative comments. I've been through a lot with payroll companies over the last 30 years. Paycor is easily the worst I have experienced. The sales guy was great. Implementation contact was great... until they cut me loose well before everything was implemented. Things I was promised in a week took a month. Things I was told would take a month, took six. And in the meantime, I had no fixed contact at Paycor, no advocate. Customer service was MIA behind 20-30 min hold times and frustrating chats. I did finally get everything set up, and can accomplish routine tasks, but anything the least bit out of the ordinary requires customer support - which is always a struggle to get. Trying to cancel the service was the final indignity. Procedures are unclear, filled in a form but got no response. Finally they said someone would reach out to me to handle the closing details. Instead I get an email that says (even though I have to pay for another month) access to my account was immediately cut. A consistently bad experience.
  

  Paycor, Inc.

  Date: 01/15/2024

  Thank you for sharing your feedback regarding your experience with Paycor. We apologize for any inconvenience or frustration you may have encountered during your time with us. We take customer satisfaction seriously and appreciate your honest feedback.We understand that the implementation process did not meet your expectations, and we apologize for any delays or miscommunication that occurred. We strive to provide a smooth and efficient onboarding experience for all our clients, and we regret that we fell short in your case.We also apologize for any difficulties you faced in reaching our customer service team. We are constantly working to improve our response times and ensure that all our clients receive the support they need in a timely manner. Your feedback will be shared with our customer service department to help us address these issues and make necessary improvements.Regarding your cancellation request, we apologize for any confusion or lack of clarity in our procedures. We understand that this added to your overall negative experience. Rest assured, a manager from our team will be reaching out to you shortly to handle the closing details and address any outstanding concerns you may have.Once again, we apologize for the inconvenience and frustration you have experienced. We appreciate your patience and understanding as we work to resolve these issues. Your feedback is valuable to us, and we will use it to improve our services and ensure a better experience for all our clients.Thank you for bringing these matters to our attention, and we look forward to the opportunity to make things right.

  D. F.

  Date: 02/18/2024

  Don't be fooled. Paycor clearly has no interest in making things right. "Rest assured, a manager from our team will be reaching out to you shortly" Not true. That would have been nice, but of course, nobody reached out.

• Review fromJennifer A

  Date: 01/01/2024

  1 star

  Jennifer A

  Date: 01/01/2024

  Literally the worst platform I have ever used in over 13 years in the industry. Starting right at the beginning with implementation and our implementation manager ghosting us at about week two. Implementation continued to be abhorrent the entire way through to 'go live'. Customer service not only shockingly bad with zero follow up, cases getting resolved without reaching back out to the client, terrible internal tracking system for cases (case numbers gets changed from the original # you are given based on what 'department' it gets routed to), you can't talk to anybody BUT customer service (regardless of the issue you have is with {ex.} treasury), they rarely respond to emails, however the real kicker is that 'customer service' are neither industry nor platform experts. Their knowledge base is often incorrect or usually, you are hold for no less than 30-60 minutes as they 'consult' with their teammates. You have to 'escalate up' in order to reach a manager, and again, follow through by a manager is roughly 5% - and this is a three year rolling average. On top of worst service ever is the software itself. Starting with the set up and having to assign departments to states. I can't even fathom the architect of the system thinking this is how companies align their finances and how reporting should be structured. A massive number of complaints about the pay grid, however my favorite is that you can't delete a file from processing once imported. You have to MANUALLY touch every {ex.} commission to make a correction/deletion once the file is imported. I've never worked with a system this limiting and basic. After customer service and platform inadequacies there are the penalties and fees Paycor has cost my company due to untimely filing of taxes and/or reporting to required agencies. Terribly incompetent, frustrating and would not recommend as a payroll service regardless of company size.
  

  Paycor, Inc.

  Date: 01/02/2024

  Thank you for taking the time to share your feedback regarding your experience with Paycor. We apologize for any inconvenience or frustration you *** have encountered during your time using our platform.We understand that you had issues with implementation and your implementation manager not being responsive. We strive to provide excellent customer service and it is disappointing to hear that we fell short in this regard. We apologize for any inconvenience caused by our internal tracking system for cases and the difficulty in reaching the appropriate department for assistance.Regarding your concerns about our customer service team, we appreciate your feedback. We continuously work to improve our knowledge base and ensure that our representatives are well-equipped to assist our clients. We apologize if you felt that our team was not knowledgeable or if there were delays in resolving your issues.In terms of the software itself, we understand that you found certain aspects limiting and basic. We appreciate your feedback on the set-up process and the need to manually correct or delete imported files. We are constantly working to enhance our platform and make it more user-friendly.We regret any penalties or fees that *** have been incurred due to untimely filing of taxes or reporting. We take these matters seriously and will investigate further to ensure that any necessary improvements are made.We would like to address your concerns further and have a manager reach out to you directly. However, we were unable to locate an account with the email address used to make this review. If you could provide us with the correct email address or contact our customer service team with your account details, we would be more than happy to assist you.Once again, we apologize for any inconvenience caused and appreciate your feedback. We value your input as it helps us improve our services for all our clients.

• Review fromAllison F

  Date: 12/26/2023

  1 star

  Allison F

  Date: 12/26/2023

  The worst customer service ever. Hard to get ahold of people and resolutions to issues takes too long in a time sensitive payroll situation. It is impossible to reach anyone directly and most service reps have no clue about payroll or how paycor works. Wait times are horrible and if you need to escalate an issue they have zero chain of command or ability to talk to anyone higher up to get resolutions. Last year they mailed our W2's to the wrong address. This year they lost an entire package of payroll checks and no one can tell me where they are, no tracking information or what the status of getting them is. And 6 days after submitting a payroll they are unable to even find the payroll, unable to confirm if it processed or locate the checks. Even worse an email response to us referenced an issue related to a different company not associated with our company and sent it to us by mistake. And multiple days later we still have zero response to my issue or inquiries.
  

  Paycor, Inc.

  Date: 12/29/2023

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience you have experienced with our customer service. We understand that time-sensitive payroll situations require prompt resolutions, and we strive to provide the highest level of support.We would like to clarify that we do have an escalation process in place, and we can confirm that an escalation was submitted for your company yesterday. A manager will be reaching out to you shortly to address your concerns and work towards a resolution.Regarding your difficulty in reaching someone directly, we apologize for any frustration this may have caused. Our service representatives are trained to assist with payroll-related inquiries, and we continuously provide them with the necessary knowledge and resources. However, we understand that there may be instances where additional expertise is required, which is why we have an escalation process in place.Upon reviewing your company's interaction with our service team, it appears that there was a misunderstanding during the phone call. We understand that someone from your company called in and refused to let our service team assist them until they disclosed their physical location. We would like to clarify that as a virtual workforce, it is against our company policy to request or disclose personal addresses. We prioritize the safety and privacy of our customers and employees. We apologize if this caused any confusion or inconvenience during your interaction with our service team.Regarding the issues with your W2s and the lost package of payroll checks, we understand the importance of these documents and the urgency in resolving the situation. Our team is actively investigating and working to locate the checks and provide you with the necessary information. We apologize for any delay or lack of communication you have experienced thus far.Once again, we apologize for the inconvenience and frustration you have encountered. We appreciate your patience and understanding as we work towards resolving your concerns. A manager will be in touch with you shortly to address your specific issues and provide you with the assistance you need.Thank you for bringing this to our attention, and we look forward to resolving your concerns.

• Review fromAlexis R

  Date: 12/22/2023

  1 star
  This company is a big-time scam has taken my money, purposely message stuff up so they can take more money, horrible communication, and will not give you your money back

• Review fromAlex D

  Date: 12/07/2023

  1 star

  Alex D

  Date: 12/07/2023

  They charge us for about 90 employees instead of 17 that we have , and refuse to adjust it and credit us back for the months of over charged , we have attempted to everything to get this fixed and after 2 months of getting nowhere we are now going to go back to our previous payroll company and maybe sue them for money they owe us. Never would I imagine this level of incompetence.
  

  Paycor, Inc.

  Date: 12/11/2023

  We sincerely apologize for the inconvenience and frustration you have experienced regarding the overcharging issue. We understand that this has been an ongoing concern for you, and we apologize for the delay in resolving it. We would like to assure you that our customer support team has taken immediate action by submitting a case for a credit. Please note that it typically takes 3-5 business days for the credit to reflect in your account. We deeply regret any inconvenience caused and appreciate your patience as we work to rectify this situation. If you have any further concerns or require additional assistance, please do not hesitate to reach out to our customer support team.

• Review fromTom T

  Date: 11/29/2023

  1 star

  Tom T

  Date: 11/29/2023

  I was a customer of theirs. They processed a payroll paid the owners pay to an employee we notified them 4 days prior to the payroll being processed and was told there was nothing they could do. They then proceed another pay roll paying the owner. After the original payroll they then went to the employee and got the money back. The whole way thru the process we could only communicate with them by email.
  

  Paycor, Inc.

  Date: 12/04/2023

  Thank you for your feedback. We apologize for any confusion regarding our communication channels. At Paycor, we strive to provide excellent customer support and offer multiple channels for assistance, including email, phone, and chat support. We understand the importance of timely and accurate payroll processing, and while we cannot undo a payroll that has already been initiated by a client, we always do everything in our power to advise and guide clients on how to rectify any issues that *** arise. We apologize for any inconvenience caused and appreciate your feedback as we continuously work to improve our services. If there is anything else we can do to assist you, please don't hesitate to reach out to our support team.

• Review fromTonya S

  Date: 11/27/2023

  1 star

  Tonya S

  Date: 11/27/2023

  Customer Service is extremely slow if you can even get someone to stay on the phone with you. I have been disconnected 3 times and have requested to speak with someone in the United States. That request has been denied. The software is lacking the ability to operate correctly as well as no customer service.
  

  Paycor, Inc.

  Date: 11/29/2023

  Thank you for your review. We are sorry to hear that you had a bad experience with our customer service and software. We value your feedback, and we are always working to improve our products and services. Here are some steps we are taking to address your concerns: - We have recently hired a 30% increase in support staff in the United States to reduce the wait time and provide better support for our customers. We have also improved our phone system to prevent disconnections and ensure that your requests are handled promptly and professionally. -We are updating our software to fix the bugs and glitches that you encountered. We are also adding new features and functionalities to make it more user-friendly and efficient. You can check our product roadmap for the latest updates and improvements. We appreciate your patience and understanding. We hope you will give us another chance to serve you better in the future. Please let us know if you have any questions or concerns. We are here to help.

• Review fromcaroline k

  Date: 11/21/2023

  1 star

  caroline k

  Date: 11/21/2023

  Paycor is the worst payroll service that my company has ever used. They refused to run my payroll and my employees were paid late. They are the worst and if anyone is thinking about using them, please read all comments below because you will be sorry.
  

  Paycor, Inc.

  Date: 11/28/2023

  Hello ******** - we were unable to find an account under the email address you provided in this review. Please reach out to our customer support team with your client ID so that we can look into this issue.

• Review fromAdam S

  Date: 11/02/2023

  1 star

  Adam S

  Date: 11/02/2023

  Worst Company Ever!! Zero Stars.are paycheck company dumped us on Paycor and it has been the worst experience for our office. The reps are a call center and of no help. I already have tried to cancel for months and they keep lying that they have a ticket in to cancel, but keep sending me invoices in the mean time. NEVER USE PAYCOR
  

  Paycor, Inc.

  Date: 11/06/2023

  We apologize for the negative experience you have had with Paycor. We understand the frustration you have encountered with our customer service representatives and the difficulties you have faced in canceling your services. This is not the level of service we strive to provide, and we take your feedback seriously.
  We would like to address your concerns and work towards a resolution. A member of our management team will be reaching out to you directly to discuss your specific situation and assist with the cancellation process. We appreciate your patience and understanding.
  Thank you for bringing this to our attention.

• Review fromPatty T

  Date: 10/27/2023

  1 star

  Patty T

  Date: 10/27/2023

  We were dumped on Paycor after ******* was taken over by them. Customer service reps are horrible, cant answer simple questions. No dedicated team assigned to accounts so if you have any issues its a crapshoot whether or not youll get a resolution. Looking into other payroll companies. Paycor is terrible!
  

  Paycor, Inc.

  Date: 11/06/2023

  We apologize for any frustration or inconvenience you may have experienced during the transition from ******* to Paycor. We understand the importance of responsive and knowledgeable customer service, and we are sorry if you felt that your questions were not adequately addressed. We would like to address your concerns directly, so a manager will be reaching out to you shortly to discuss your specific issues and work towards a resolution. Thank you for bringing this to our attention.