Reviews
This profile includes reviews for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 171 Customer Reviews
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Review fromEllen H
Date: 10/25/2023
1 starEllen H
Date: 10/25/2023
Paycor is the worst payroll company I have ever dealt with. Take my advice and stay away. I give them one star only because if all you do is a simple payroll they get that right, although even this at times has been screwed up! We have had issues with them from the beginning. Starting with our first payroll with them - instead of processing payroll via direct deposit, everyone got paid in checks. When they amended to pay everyone via DD - they forgot to turn on the Direct Deposit switch and no one got paid at atll! In another payroll, NY state taxes were not taken out of the employee's payroll - no explanation and took 4 reps to fix this problem. Files that are supposed to be sent to ******** carrying 401k information were not sent properly and this took 4 months to resolve. We have had payrolls funded from incorrect bank accounts, employee contributions for benefits suddenly stop, or pay increases revert back to the previous salary. When questioned why this occurs - "We don't know"! Customer service is awful. They just keep moving you from one rep to another, with issues taking months to resolve. We had Fidelity for payroll before they abandoned the payroll business and frankly we feel our company. They were wonderful with knowledgeable reps and an excellent payroll system. Paycor does not even come close to their customer service, payroll processing, and reports. Paycor prefers to spend its money not on training their employees or in having payroll processes that work properly but instead marketing for their company in their home football stadium! Obviously we see where their true interests lie and it is not in their core payroll business. I repeat - STAY AWAY!!!Paycor, Inc.
Date: 10/25/2023
Hi *****, we are deeply sorry to hear about your experience and would like the opportunity to make it right. I was unable to find an account under your email address. Please reach out to our support team so that we can go over your complaints in more detail and work towards a resolution.Review fromDana H
Date: 10/10/2023
1 starI wish I never went with Paycor, I am going to do everything I can to drop them by 01/01/24. I have many tickets open with no response, and some of them have to do with hard working people who simply want to get their direct deposit changed. I was told that it will take the IT department 5 days before they even look at an escalated ticket. I had users PTO just disappear for no reason and Paycor said. "oh, that happens from time to time, and we don't know why Most of my field users tell me that the experience they have with Paycor is just awful when it comes to clocking in and out. I spend so much time correcting timecards when the issue is 99 % of the time a Paycor issue.Do yourself a favor and do not go with this company. I only wish I would have taken the time to do more reviews before I decided to go with Paycor.Review fromNicky A
Date: 10/09/2023
1 starDo not use this service as the support for it is awful. They don't seem to care what issue you are having, including payroll issues, to respond to any concerns or escalations. Every technician tells you something different. The salespeople swear up and down they'll be with you and you can always use them as a resource and then they disappear and don't respond either. The system is okay as far as user-friendly for the most part. There are some things that once implementation is over you are left hanging out there on your own to figure it out. If I had it to do again I would not recommend Paycor as the system for my employer to choose. I see another implementation with a new service in my future.Review fromBrandon H
Date: 10/06/2023
1 starThey are completely incompetent and add fake, double charges and leave you to fight them with no recourse other than to get an attorney. I would advise everyone to run away from Paycor. I used them for the last 7 years and the last 2 years have been h*** with many bogus charges that we are still fighting and we are now running to another. Bottom Line: if you don't care about your payroll company scamming you for several hundred extra dollars per year, and you don't need any competent customer service, then use them. If you care about your business, then you should NEVER consider them.Review fromJohn T
Date: 10/03/2023
1 starJohn T
Date: 10/03/2023
RUN AWAY!! Do not fall for the sales pitch. I cannot believe how incompetent this company is. Worst business decision to change to Paycor, and now we must migrate back to ***. Do yourself a favor, use ***.Paycor, Inc.
Date: 10/04/2023
Thank you for sharing your feedback regarding your experience with Paycor. We apologize for any inconvenience or frustration you may have encountered during your time with us.At Paycor, we strive to provide exceptional service and support to our clients, and we regret that we did not meet your expectations. We understand that migrating to a new payroll provider can be a significant decision for any business, and we apologize for any difficulties you may have faced during the transition process.We appreciate your feedback and take it seriously. We continuously work to improve our services and address any concerns raised by our clients. We understand that you have chosen to migrate back to **** and we respect your decision.If there is anything specific you would like us to address or if you have any further feedback, please feel free to reach out to our customer support team. We value your input and would like to ensure that we learn from this experience to better serve our clients in the future.Thank you for considering Paycor, and we wish you the best of luck with your future endeavors.Review fromBeth B
Date: 09/30/2023
1 starBeth B
Date: 09/30/2023
The worse payroll company I have encountered. My company was with another payroll vendor that was purchased by Paycor. We agreed to go with Paycor because of promises of wonderful services and cost savings. The transition has been a nightmare. My implementation person doesnt have a clue what she is doing. I process payroll Monday and I am finding out the settings for payroll are not completed. There is no transparency at all with this company. I have asked for a timeline of the implementation but no one cares about you are your concerns at this company. I cant imagine someone with little experience going through this process. Never have I experienced such incompetent with a payroll company.Paycor, Inc.
Date: 10/04/2023
Thank you for sharing your feedback. We apologize for the negative experience you have had with our payroll services during the transition. We take your concerns seriously and have escalated your account. A manager will be reaching out to you shortly to address your concerns and provide assistance. We appreciate your patience and understanding.Review fromJustin J
Date: 09/28/2023
1 starJustin J
Date: 09/28/2023
DO NOT USE PAYCOR. After 2 years they tried to increase my price by 3x. I currently pay $3800 a year and the new "plan" would raise my bill to $9000+. Let that sink in. An inside sales rep will sell you additional services but will not downgrade my current service. I was offered a 6k a year solution with 2 year agreement to almost double my bill. WOULD YOU STAY WITH ANY SERVICE THAT WOULD DOUBLE OR TRIPLE YOUR BILL? They know switching payroll is a pain so they are banking people will take the price increase to not deal with the hassle. Their inside sales rep claimed they would be available to assist with any issue but when I asked to downgrade my service I was told that I need to call customer service. Mind you customer service at PAYCOR is TERRIBLE. 30 minute hold time to leave a message! Their system is constantly down and won't allow you to run payroll by the cutoff time and they will charge you a $50 late fees and nickel and dime you. Learn from my mistake and save yourself the headache and choose a different payroll provider! Paycor is NOT the one.Paycor, Inc.
Date: 09/29/2023
We apologize for any inconvenience or frustration you may have experienced with our services. We understand that pricing changes can be unexpected and challenging to navigate. Our goal is to provide transparent and fair pricing to our valued customers.We appreciate your feedback regarding our customer service and system reliability. We strive to offer prompt and efficient assistance to all our clients. We understand the importance of a reliable payroll system and are continuously working to improve our technology to ensure a seamless experience for our users. We will share this feedback with the team.Review fromLeston W
Date: 09/25/2023
2 starsLeston W
Date: 09/25/2023
Got the run around and ignored. Tech support here for ******** Lawn and Garden. Our company is trying to switch to paycor. Horrible support so far. When I try to login to support.paycor.com I get "We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help." I call support at 855-XXXX and the automated machine tells me I have to login to support to access the client ID for help. This is an endless loop I am trapped in. I tried a few times and got through the prompts and talked to a real life person in sales, the gale refused to help me because I did not know the client ID. I asked her to at least forward this systemic loop I was stuck in to her manager and she refused. She gave me a ** explanation about how it was more secure that I could not access anything. Long story short, Paycor has problems with people calling in for help so they just lock everyone out. Being too locked down is a decision that negatively impacts your customers, and using something like sales force for payroll related applications shows paycor does NOT really care about privacy or security in any serious capacity. Finally through emails one of the implementation specialist explained that they wont authorize our IT department to get support and that our HR director has to call in every time with us when we need IT help. I really recommend to anyone to NOT use this company the reality of what they really are is far separated from the front they put on and it shows when you actually talk to the staff. They know they work at a bad company.Paycor, Inc.
Date: 09/26/2023
Thank you for sharing your concerns regarding your experience with our support services. We understand the importance of security, especially for a payroll company that handles personal information.To address your concern about authorizing your IT department to access support, we would like to inform you that authorized contacts have the ability to add additional authorized contacts at any time. This means that if your HR director feels that your IT department requires access, they can easily add them as authorized contacts. Our service team would be more than happy to walk you through the process of adding authorized contacts and provide any necessary assistance.We take privacy and security seriously, and we assure you that our systems are designed to protect your sensitive information. We have implemented robust security measures to ensure the confidentiality and integrity of your data.We apologize if you felt that our staff did not provide the level of assistance you expected. We strive to deliver exceptional customer service, and we appreciate your feedback as it helps us improve our services.If you have any further questions or concerns, please do not hesitate to have an authorized contact reach out to our support team at. We value your business and hope to have the opportunity to address your concerns and provide you with a better experience.Thank you for bringing this to our attention.Review fromLa A
Date: 09/06/2023
1 starLa A
Date: 09/06/2023
Terrible mistake switching over to Paycor. They have the worst customer service! Stay away by any and all means necessary! I wish the company I work for did better research before deciding to switch to Paycor. We were promised to be in implementation for 6 months with dedicated and knowledgeable reps, but were moved over to support within 2 months. They assigned us a rep who had no idea what he was doing only to create a mess that has yet to be cleaned up. The system is very slow, always glitching, and there is always a "system error" when trying to generate reports. Payroll is a huge mess and none of their reps know how to fix the issue which requires lots of manual work. Their sales rep vanished and does not respond to any emails. All the issues we have with the system has yet to be corrected from payroll, to timekeeping, and even recruiting. Paycor and their sales rep has failed at every promise that was made during the sales process. I strongly encourage anyone that is considering Paycor as their payroll company to look at other companies such as **** ********** ****** and save yourself the headache!Paycor, Inc.
Date: 09/11/2023
We apologize for the negative experience you have had with Paycor and understand your frustration. We take customer feedback seriously and are committed to addressing your concerns.We have escalated your account and a specialist will be reaching out to you directly to address the issues you have encountered. Our team is dedicated to providing knowledgeable support and resolving any problems you may be facing with our system.We apologize for any inconvenience caused by the transition from implementation to support. We strive to ensure a smooth transition for our clients and it seems that we fell short in your case. Rest assured, we will investigate this matter further to prevent similar situations from occurring in the future.Regarding the system performance, we understand the importance of a reliable and efficient platform. Our technical team is actively working to address any glitches and system errors you have encountered. We appreciate your patience as we work towards a resolution.We are also sorry to hear about the lack of responsiveness from your sales representative. We will investigate this matter internally to ensure that our team is providing the necessary support and communication to our clients.We understand your frustration and appreciate your feedback. We value your business and are committed to resolving these issues promptly. Please expect a call from our specialist to discuss your concerns in detail and work towards a resolution.Thank you for bringing these matters to our attention. We look forward to the opportunity to make things right.Review fromCarrie L
Date: 09/01/2023
1 starCarrie L
Date: 09/01/2023
I am extremely disappointed with the level of service provided by Paycor regarding their tax services. Their failure to set up these services properly has resulted in significant consequences for our company. Not only were our Q4 tax returns filed late, but we have also incurred penalties and interest from the state department of revenue for 11 of our companies. To make matters worse, we have outstanding penalties and interest letters that have been awaiting a response from Paycor since May. Despite our attempts to reach out through email to their support team, we have not received any reasonable response or resolution. This is absolutely unacceptable and indicates a lack of accountability and responsibility on their part. What adds insult to injury is the fact that we are now receiving calls from the Department of Revenue demanding immediate payment. It is deeply frustrating that we are left to deal with the consequences of Paycor's inadequate services, while they seemingly evade any responsibility. The lack of an escalation process and the refusal of management or senior-level staff to take our calls only heightens our frustration. In all my years of dealing with payroll companies, I can confidently say that Paycor has been the worst. Their incompetence and negligence have caused us significant financial burdens and stress. I strongly caution others to reconsider using Paycor for their payroll needs, as their lack of commitment to resolving issues and their disregard for their clients' concerns demonstrate a complete disregard for customer satisfaction.Paycor, Inc.
Date: 09/02/2023
Thank you for bringing this matter to our attention. We apologize for the inconvenience and frustration this has caused your company. We take your concerns seriously, and we understand the urgency in resolving these issues.We have escalated your case, and a specialist will be reaching out to you shortly. They will work diligently to address your concerns and provide a reasonable resolution. Once again, we apologize for the negative experience you have had with our tax services. Rest assured, we are committed to rectifying the situation and ensuring your satisfaction.Thank you for your patience.
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