Reviews

This profile includes reviews for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paycor, Inc.

  4811 Montgomery Rd Cincinnati, OH 45212-2163

  
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  Paycor, Inc.

  2851 Charlevoix Dr SE STE 210 Grand Rapids, MI 49546

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  Paycor

  11405 N Pennsylvania Street #100 Carmel, IN 46032

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  Paycor

  305 N Hurstbourne Pkwy Ste 115 Louisville, KY 40222

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  Paycor

  1801 West End Ave Ste 920 Nashville, TN 37203

Review Details

• Review fromS. H.

  Date: 08/27/2023

  1 star

  S. H.

  Date: 08/27/2023

  I am deeply disappointed and frustrated with the unethical practices demonstrated by Paycor. My experience with them has been nothing short of a nightmare. It is evident that Paycor saw fit to exploit my busy schedule and capitalize on my lack of attention to detail to enroll me in their highest-priced service without my consent. To make matters worse, they went on to charge me for employees who hadn't received a single paycheck for an entire year. This blatant disregard for my financial wellbeing and their failure to even send me invoices throughout this ordeal is a testament to their lack of transparency and accountability. When I took the initiative to address this situation and request a reasonable refund or credit, my plea was met with an adamant denial. This level of customer care is both astonishing and appalling. It's clear that Paycor's primary concern is squeezing every penny out of their customers, regardless of the hardship it causes. Even after voicing my concerns and requesting to switch to a basic plan, Paycor continued to charge me exorbitant amounts that have left me feeling swindled. The audacity to disregard a customer's genuine request and continue to exploit them demonstrates a level of arrogance and greed that is incomprehensible. At this point, I can't help but feel like I've fallen victim to a criminal enterprise rather than a legitimate business. Paycor's actions have shattered any trust I had in their integrity and have left me grappling with the regret of ever getting involved with them. In the end, my experience with Paycor is a stark reminder that not all businesses have their customers' best interests at heart. Instead of providing a valuable service, they have demonstrated a complete lack of ethics and have transformed themselves into nothing short of a crime ring. I implore anyone considering their services to think twice and to steer clear of the deceitful and unscrupulous practices that Paycor so shamelessly embodies.
  

  Paycor, Inc.

  Date: 09/06/2023

  First and foremost, I would like to express our sincerest apologies for the frustration you've experienced. At Paycor, our mission is to serve our clients with transparency and integrity, and it's evident that we missed the mark in your case. For clarity, our records indicate that you signed the Client Service Agreement (CSA) on 4/26/18. The CSA states that prices are guaranteed for 24 months from the date the first payroll was run, which, in your case, was on 6/27/2018. The agreement also outlines our billing procedure, specifically stating, "Clients sold on Subscription and PEPM Payroll Bundles are billed the same for all monthly services, including Payroll and HR Bundles. They are billed on the high water mark of active employees in Perform for that month." The CSA also clearly notes the protocol for disputing charges. It's worth noting that we took your concerns seriously. Two separate pricing review cases were submitted on your behalf. Additionally, two separate Client Success Managers reached out to inquire about your specific pricing concerns. Unfortunately, we did not receive a response from you. We understand you expressed dissatisfaction with the findings, but further communication would have allowed us to delve deeper into your concerns and potentially find a resolution that would have been satisfactory for both parties. While I deeply regret the inconvenience and frustration this has caused, based on our outreach, your CSA's provisions, and the lack of further communication, we believe this matter has been addressed appropriately. That being said, your feedback is invaluable. We always aim to improve, and understanding our clients' experiences is pivotal to that. Please reach out if you wish to discuss this further or have any other concerns.

  S. H.

  Date: 09/09/2023

  "Additionally, two separate Client Success Managers reached out to inquire about your specific pricing concerns. Unfortunately, we did not receive a response from you."Can you give me the exact dates of these attempts?, because I just searched all my in boxes and do not see what you are referring to. All I got from you is another bill trying to charge me for a earlier correction that my new payroll company discovered after the first Quarter had already ended. This was your mistake and you wanted to charge me an additional $200 to fix your mistake, because I didn't catch it soon enough. I am not claiming you did anything outside of our contractual agreement. I was simply asking for consideration for a credit on my account, so I didn't have to sell a kidney to keep my business going. You just referred to the signed contract that was signed by my now retired predecessor. Any communication from you was going to an email we no longer used and it was our general mailbox which is full of mostly junk and we never saw them. I am not claiming this was your fault, I was simply trying to adjust to a fair amount for both parties, and you wouldn't even budge on your one sided contract agreement. I have been a business owner for about 20 years, and never have I met with such customer consideration except with a company that has a basic monopoly in my area, and they were jerks, because they knew I had little choice but to use their services. You, however, have 9 very qualified competitors who do exactly the same service as you, and you treated me as if I had no other choice than to use you for payroll services. That is arrogant on your part, and (in my opinion) bad customer service, sorry. This "No credits will be given from billing as the billing is valid. " is cut and pasted from the last communication I received from you regarding this case. I am not disputing the validity of the billing, I was simply asking for a fair adjustment as to meet what you should have charged me had I discovered the billing change earlier. I was requesting a credit to my account, not a refund. Now that I am with another company for these services, and have downloaded all my records from your website as pertains to my account, the only resolution for you at this point is to offer the exact amount I was asking to be credited in a refund. If you refund that exact amount this issue will be resolved, and I will remove this thread. Otherwise, it will be here forever. The ball is in your court. What will you do about it? (This is not a threat, I ********** this as my only recourse to expose your one sided contract agreement. We as the customers have no choice but to sign the contract. You however, have the choice to make that contract fair for all parties.) I have relationships with numerous vendors and all of them reach out about once a year to see how things are going. You however do nothing of the sort. Again, you don't have to do that. It is just good customer service, especially since you have some awesome competitors in your industry. You need to change this behavior pretty soon, or you will likely get more reviews like mine. As I have asked around the industry, you already have a bad reputation in this area. Just sayin'. You need to train customer service personal, or salesman, and you need to change your one sided contract that all customers have to sign.

• Review fromSummer M

  Date: 08/22/2023

  1 star

  Summer M

  Date: 08/22/2023

  Terrible service. They used to be great, I regret going back to them. They promised a dedicated rep. Lies, we did not recieve one. You will be pushed off after implementation and told to train yourself on all features via videos. They are constantly making changes to the reporting features that often cause them to malfunction. No accountability for lies and promises made when they sell you the packages and do not deliver. Look elsewhere.
  

  Paycor, Inc.

  Date: 08/23/2023

  We sincerely apologize for your experience and the frustrations you've faced. We take all feedback seriously and strive to provide the best possible service. We're sorry that we fell short of your expectations, especially regarding dedicated support and the issues you've mentioned about reporting. We'll work on addressing these concerns and would appreciate the opportunity to discuss and rectify the situation. Please reach out to our customer care team so we can assist you further. Again, thank you for bringing this to our attention.

• Review fromUCHE E

  Date: 08/16/2023

  1 star

  UCHE E

  Date: 08/16/2023

  signing with Paycor was a big mistake, no customer support, late ******************** processing and lies instead of admitting mistakes, never received any good feed back or apologies for mistakes, I once called this company to inquire why we have not received our payroll checks and I was told that I called them at a busy time. I closed our accounts after a year and half worth of frustration and they continued to bill us for services that they did not provide, it was obvious that their system has a serious flaws, if you have two accounts that are tied together when you try to close your accounts the system will only close one account and give you a message that all associated accounts has been closed and no further action required, they will stop billing you for one account and continue to bill you for the second account even when their message said that all account has been closed and no further action required. I was told to take a picture of their message and send it to them and after that it took the associate over two hours to figure out how to close the second account.
  

  Paycor, Inc.

  Date: 08/21/2023

  We sincerely apologize for the experience you had with Paycor. It is not indicative of the high standards of service and support we strive to provide our clients. We acknowledge your frustration and concerns, and we sincerely regret that we were not able to meet your expectations.Regarding the issues you've raised, we are deeply sorry for the inconvenience caused by the delays in payroll processing, the lack of support, and the confusion about your account closure. We assure you that we are committed to learning from our mistakes, improving our services, and addressing the shortcomings you've pointed out.We understand that your relationship with Paycor has ended on a frustrating note, but please know that we value your feedback as it gives us an opportunity to identify areas for improvement. We have shared your comments with our management team for a thorough review, and we will work diligently to implement necessary changes to prevent similar issues in the future.Once again, we sincerely apologize for the inconvenience you experienced, and we hope you will give us another chance to earn your trust and show you the high level of service we are committed to providing.Thank you for sharing your concerns.

• Review fromJ. S.

  Date: 08/15/2023

  1 star

  J. S.

  Date: 08/15/2023

  The person who assigned to assist our company is really bad, she is unprofessional, not willing to help, overall Paycor doesn't offer any help when the problem is coming from their system, when we have to add a new account for our payroll staff that connects to our ovee 300 clients, Paycor told us we have to add it one by one to link to the new account for our staff or they will charge $200 per hour if we need them to work for us, so ridiculous, their sales person never reply our email, their customers service do not have enough knowledge to answer our questions and offer help, they made mistake on our taxes filing, sent a ticket to them, never reply, I would not suggest Paycor to any company who is looking for payroll system, stay away from Paycor will make your work better.
  

  Paycor, Inc.

  Date: 08/17/2023

  Thank you for bringing your concerns to our attention. We sincerely apologize for the experience you've had with our team and any inconvenience this has caused. We understand how important it is to have reliable support when it comes to payroll and tax matters, and we're committed to addressing your concerns.A manager will be reaching out to you shortly to discuss your specific issues and work towards a resolution. We will also be reviewing the incident to ensure that we can avoid such issues in the future and continue to improve our service.Please know that we value your business and take your feedback seriously. We're committed to providing a better experience moving forward. If you have any other questions or concerns, please don't hesitate to reach out to our support team.

• Review fromB. H.

  Date: 08/09/2023

  1 star

  B. H.

  Date: 08/09/2023

  They offer zero support once they have your money. I continuously have issues with the unstable platform. They get you for an upfront fee that if you leave them you can't ever get the money back. I feel like I am being held hostage.
  

  Paycor, Inc.

  Date: 08/11/2023

  We apologize for the difficulties you have encountered with our platform and for any frustration this has caused. We understand the importance of providing ongoing support to our customers and we regret if you feel otherwise.Upon reviewing our records, we did not find any open cases associated with your email address. We apologize if there was any miscommunication or oversight on our part. We are committed to assisting you and addressing any issues you may be facing.If you require assistance or have specific concerns, we encourage you to reach out to our support team directly. They will be more than happy to assist you and work towards resolving any issues you are experiencing.We apologize for any inconvenience caused and appreciate your feedback. We value your business and are committed to ensuring your satisfaction.

  B. H.

  Date: 08/15/2023

  How? There are no account representatives? You call and someone that does not care about your account “creates a case” and it eventually gets an email from somebody that does not care about your case and then it is referred to somebody that sends an email that does not care about your case. I have yet to have a phone call about my problem.
  You do not understand or care about on going support. If you did some would call me.
  Remember this. Technology is not an excuse for customer support.

• Review fromNancy W

  Date: 08/08/2023

  1 star

  Nancy W

  Date: 08/08/2023

  The absolute worst customer service ever. I could sort of deal with the horrendous customer service but when I started getting notices that my taxes were not paid and penalty notices from the state that is where I draw the line. I called and tried to speak with someone. I got told two different things on different occasions. First was that the reports were submitted and that paycor would appeal on my behalf. Weeks later now I am being told that could take 2-3 months to handle. I explained I received another notice with a fine. They said I could handle it myself locally. I came to find out right now that they also didn't file my actual tax reporting and I am being fined 500.00 for that. I have to call the state department of revenue to handle this. I am paying them to do a job and apparently there is no one competent to do it. This is not one or two people. This is dozens of people I have spoke with. I actually got hung up on by one of the "customer service" reps and apparently they don't have supervisors. The tax people do have supervisors but it take 24-48 hours for a call back. Stay far far away from Paycor. I regret ever switching back. I lasted 4 months and going back to *******. Paycor is the absolute worst company I have ever dealt with and that is not an exaggeration.
  

  Paycor, Inc.

  Date: 08/11/2023

  We apologize for the issues you have experienced with our customer service and the tax-related matters. We understand the frustration and inconvenience this has caused you.We have taken note of your feedback and apologize for any miscommunications or delays that occurred. We will use your feedback to improve our processes and ensure better service in the future.If there is anything specific we can do to address your concerns or provide assistance, please let us know by contacting our deactivated client support team. We value your business and want to ensure your satisfaction.Thank you for bringing these matters to our attention.

  Nancy W

  Date: 02/06/2024

  What a joke. This company has the worst customer service and ethics I have ever seen. I closed my account however I apparently did it incorrectly. However when I originally signed up I was told by the sales person if I didnt run payroll I wouldnt be charged. I came to find out that since I stopped processing payroll with them in June 2023 I have been charged over 400 a month for nothing. I tried to call to get a refund and rectify the situation and I was promised a lot of empty promises of phone calls back. Most recently today I spoke with a woman ******* who stated since I threatened legal action her supervisor couldnt call me back and that their legal team would reach out. I asked for the legal teams number and they apparently dont have one. When I had their services I paid for a dedicated payroll specialist which I had for a month then she quit. After that I had nothing but on occasion belligerent reps and people from a different country. If they promise you dedicated payroll reps they are lying. I pray people will read this so that they know what a scam this company is. The best was because I didnt give 30 days notice they were going to give me an early termination fee. Its laughable so now I have to pay an additional month for services I am not receiving. I do hope their legal team calls. I am pretty certain the only way this company stays in business is with amazing sales people who dupe people into believing the lies they spew and then hold them hostage afterwards. Run away from Paycor. They are the absolute worst payroll company that is out there.

• Review fromD. J.

  Date: 07/29/2023

  1 star

  D. J.

  Date: 07/29/2023

  When their services worked, they worked. But as soon as there were any technical issues it was nearly impossible to get support on the phone. Im talking hours! We could no longer gather our payroll reports and could not get the issue resolved. We were forced to change companies so people could get paid and taxes could get filed. Then at the end of the year Paycor submitted incorrect filings to the government making our return correct. It took months of battling with them to try to receive credit for months of service that wasnt functional. They refused to provide reports after contract was terminated. Terrible company.
  

  Paycor, Inc.

  Date: 07/31/2023

  Thank you for sharing your feedback. We sincerely apologize for the challenges you faced while using our services. Our primary goal is to ensure that our clients have a seamless experience, and we regret falling short of that expectation in your case.In relation to your request for reports post-contract termination, we understand the importance of these reports to businesses. We do provide these reports to former clients, but there's a nominal fee associated with this service. This is to cover the administrative costs involved in retrieving and processing this data securely. Offering reports without a charge post-contract isn't standard procedure, and we apologize for any confusion this may have caused.We value the time and trust you placed in our services and are committed to learning from our clients' experiences. If you wish to procure the reports or have any other concerns, please reach out, and we'd be happy to assist further.

  D. J.

  Date: 08/01/2023

  I was unable to get the reports even when I was paying for services. I have recently attempted to gain access to these reports through email support as no one was willing to help me by phone. A fee was not mentioned. I was told I could be given temporary access at no charge yet I have been asked to jump through unreasonable hoops to gain access. Im attempting to gain access for my father whom I was business partners with until he retired and I took over the account. My father is unable to use email/text communication due to physical and mental limitations. I requested a phone call if you needed info directly from him. I am simply trying to put this to rest but find my self an ANOTHER battle with Paycor.

• Review fromREBECCA E

  Date: 07/27/2023

  1 star

  REBECCA E

  Date: 07/27/2023

  If I didn't have to give them a star I wouldn't. This is one of the worst payroll companies out there. Stay clear of this company.
  

  Paycor, Inc.

  Date: 07/31/2023

  We are truly sorry to hear about your negative experience with our services. We always aim to deliver the best for our clients, and it's clear we didn't meet your expectations. Please reach out to our service team so we can better understand your specific concerns and address them promptly. We value your feedback and take it seriously as we continually strive to improve.

• Review fromTaylor M

  Date: 07/27/2023

  1 star

  Taylor M

  Date: 07/27/2023

  DO NOT USE!! I AM WARNING YOU.The list goes on and on, but here are a few.-Lack of communication when there is an issue. You get no direct communication with any "departments"-We were promised services (I have them in my email) and were not given them which got us behind on 401K deposits. -Reports were filed incorrectly and still have not been fixed and we are two quarters in. They proceed to blame it on us when I have emails proving otherwise.I wish the BBB would close them down or do an audit, because I can assure you the business is not being run correctly. I wish I could do more to get some of the money that we lost with them back, but I'm done dealing with this company. If I could give negative reviews I would. STAY AWAY!!!!
  

  Paycor, Inc.

  Date: 07/31/2023

  We deeply regret to hear about the difficulties youve experienced with our services. At Paycor, we're committed to transparency, accountability, and above all, delivering top-tier services to our clients. We understand how pivotal clear communication and prompt issue resolution is in our line of service.We are genuinely sorry for the inconvenience caused, particularly with regards to the 401K deposits and reporting concerns. We would appreciate the opportunity to discuss this with you further and work towards a resolution. Please consider reaching out to our service team so we can gain a full understanding of your concerns and take necessary actions.Thank you for your feedback. Its essential in helping us improve and serve our clients better.

• Review fromWinston R

  Date: 07/14/2023

  1 star

  Winston R

  Date: 07/14/2023

  I was a previous customer of Paycor, which did my payroll for my restaurant for over 5 years until I finally lost the business in the Pandemic. For months, I've been hounding them for my last quarterly payroll reports for a filing by my accountant. Paycor has a new procedure for past customers. They won't answer the phone and you can only reach out to them with an email that starts with Deactivation. I did what was explained to me and they responded that a team member would be back in touch with me for a "quote," In other words they will charge me now for any reports that I need. So once you lose your business, they are no longer interested in providing customer support. I've sent more than 10 follow up emails and finally called the sales department. The sales department explained that the only way to reach them is to send to the Deactivation email which I've done about one dozen times. This is a serious problem and I discourange anyone from using the services of this company. They don't help customers who lost their business. They only want new customers.
  

  Paycor, Inc.

  Date: 07/19/2023

  I understand your frustration and the challenges you've faced, especially after such a long-standing partnership. However, there are certain protocols and costs associated with retrieving and processing past reports, especially after an account has been deactivated.That said, if you need the quarterly payroll reports, we did provide a quote for these services. We urge you to respond to that quote if you'd like to proceed. While we value our past relationship, we cannot provide these services for free, particularly when you are no longer an active client.I apologize for the inconvenience this may cause, and I hope we can find a resolution. Please let us know how you wish to proceed with the provided quote.