Reviews

This profile includes reviews for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Paycor, Inc. has 14 locations, listed below.

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  Paycor, Inc.

  4811 Montgomery Rd Cincinnati, OH 45212-2163

  
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  Paycor, Inc.

  7692 Angel Dr NW North Canton, OH 44720

• 

  Paycor, Inc.

  10550 Deerwood Park Blvd Ste 306 Jacksonville, FL 32256

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  Paycor Chicago

  125 S Wacker Dr # 1510 Chicago, IL 60606

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  Paycor Payroll

  8050 Marshall Dr Ste 100 Overland Park, KS 66214

Review Details

• Review fromKellie S

  Date: 06/30/2023

  1 star

  Kellie S

  Date: 06/30/2023

  Inconsistent customer service. Seems like training and leadership are not strong. They certainly have invested a lot into their executives but apparently not on the foundation of the company, the forward facing customer service department. We have been a customer for many years. We use them for 5 businesses. Their communication is poor at best. Doesn't seem like there is a leadership structure in place to assist with issues. Yesterday, we did not receive our checks for one of our restaurants. I had to call in four times with no communication back nor any action taken. They really just didn't care. I suggested several alternatives but they only wanted me to handle the issue alone. They did not take any accountability for the issue or help problem solve the issue. Not too long ago they choose to use *** for their deliveries. I am sure they did that due to costs. All the while they charge us exorbitant fees with no real partnership. I do not recommend. Way too many companies out there trying to gain our business. As of right now, I have 26 people that will not be getting their well deserved checks and the money is already taken out of our account from ********************. We run restaurants and the majority of the people live pay check to paycheck.The rating here supports the service they provide.
  

  Paycor, Inc.

  Date: 07/03/2023

  I'm truly sorry to hear about your recent experience. This is not the level of service we aim to deliver, and I apologize for any inconvenience you and your team have experienced. Your feedback is important to us and provides an opportunity to improve. I assure you that we take all concerns seriously and that we are working diligently to address them. Our goal is to ensure that every interaction you have with us meets your expectations and reflects the value we place on your business. A Customer Service Manager will personally reach out to you soon to discuss your concerns and work towards a resolution. We understand the critical importance of your payroll delivery and are committed to working with you to rectify this situation as quickly as possible. Again, I apologize for the inconvenience caused, and thank you for bringing these issues to our attention. We appreciate your patience as we work to resolve this.

• Review fromCathy J

  Date: 06/26/2023

  1 star

  Cathy J

  Date: 06/26/2023

  Worst customer service ever. I am quitting my job because of Paycor not getting anything right. Called and hung up on multiple times. Do no use this company your employees need their pay.
  

  Paycor, Inc.

  Date: 06/28/2023

  Hi ***** - we were unable to find any accounts associate with your email address. We apologize for the experience you've had, but unfortunately, we are only able to speak with authorized contacts on each account to ensure security of our clients' private information.

• Review fromHaley C

  Date: 06/13/2023

  1 star
  Our experience with Paycor started strong but has been a worsening disaster since implementation. We had multiple issues with the time entry portal and identified a bug that the product team was unaware of. We were promised a "2-week sprint" solution in November 2022. Our issue was added to the bug board and despite working directly with the product team, it was never fixed. I have had multiple small issues as an HR manager and company administrator and in many cases, I submit cases that magically disappear. Our sales team was great and has even tried to help us navigate our issues. When we hit a wall, he and his boss have stepped in to push internally. When they do that, we get a new "client experience" rep who has no clue what is going on, so I have to re-explain everything that has happened only to then have the ball dropped again. Also, my salesperson told me with absolute certainty that all customer service was US-based. That seemed to be the case up until January 2023. We had catastrophic issues with our W-2s and we could not get representatives on the phone that could understand the issue. They declined to say where they were based but I am 100% sure they were not US-based. My salesperson had to be our advocate and it was very difficult to get anything fixed. We have given Paycor every opportunity to recover the relationship but customer service has been consistently poor. We will be looking for a new provider now. I would not recommend Paycor.

• Review fromSandy H

  Date: 06/13/2023

  1 star

  Sandy H

  Date: 06/13/2023

  Customer Service might as well be nonexistent. Customer service agents just record a "case," and no one will reply. Paycor now tops ******* for the worst customer service in the US. We have nine companies set up and many open cases -- most over three months old. So frustrating. If you want to raise your blood pressure, sign up with Paycor.
  

  Paycor, Inc.

  Date: 06/14/2023

  We deeply apologize for the frustration you've experienced with our customer service. This does not reflect the standard of service we aim to provide. Your concerns are important to us and we take them very seriously.To rectify this, a member of our management team will personally reach out to you shortly to address the open cases and ensure that we provide the support you need. Thank you for your patience and understanding as we work to improve your experience.

• Review fromMark K

  Date: 06/01/2023

  1 star

  Mark K

  Date: 06/01/2023

  We bought hardware from them(time clocks) and after we sent them back they did not refund our money for both of them, even though I was told that it would be deposited back into our account( I was specific about getting the cash back, not having a credit. The one they did refund us was applied as a credit after they assured me it would be deposited).
  They updated their system in the last year or so, and I would stay away from them. It is not worth the energy anymore so this is my last straw to let them know that they kept $1,170 from us on hardware we sent back.
  

  Paycor, Inc.

  Date: 06/02/2023

  Thank you for your review and for bringing this to our attention. We value your feedback as it helps us to continually improve our service.
  I’ve personally taken a look into the situation you've outlined. We deeply regret any miscommunication and the inconvenience you've experienced as a result. I can confirm that a credit has been agreed upon and has been applied to your next bill.
  However, I understand from your message that you were expecting a direct deposit refund. I apologize for this misunderstanding and acknowledge your preference for a direct cash refund over a bill credit.
  To address this in detail, I've created an escalation with our customer service team. They will be reaching out to you shortly to discuss this matter more thoroughly. We're dedicated to finding a resolution that meets your expectations.
  We regret that our recent system update has caused you some dissatisfaction. We assure you that our main goal with system improvements is to better serve our customers, and we're sorry to hear that in your case, this hasn't been your experience.
  I hope that we can turn this situation around and continue our relationship. Once again, thank you for your patience and understanding as we work to resolve this.

• Review fromChristopher Z

  Date: 05/03/2023

  1 star

  Christopher Z

  Date: 05/03/2023

  This company took $4,000 from my account for a reprint of W2 we did not request. After pulling internal calls we were told that they would give half back to us .Which is an insult in itself, but out of financial duress I accepted. Three months later and lots of phone calls we have yet to receive our money back. Now they claim it was denied after submitted 3 months ago and I guess decided not to tell us. For a small business' this is a lot of money. Every call to this company is just a run around. This issue needs to be resolved. Its funny how company's are so quick to take your money, but feel they are entitled to refund it at any rate they choose. I have been nice over the last 3 months but will continue to escalate the issue until someone of authority calls me and rectifies the situation.
  

  Paycor, Inc.

  Date: 05/04/2023

  We apologize for the inconvenience you have experienced regarding the W2 reprint charges. It looks like one of our reps was discussing this matter on the phone when the call was unfortunately dropped. I understand how important it is for your small business to have this issue resolved promptly.Please be assured that we have escalated your account, and a specialist will be reaching out to you shortly to address your concerns. We will thoroughly investigate the situation and work towards finding a solution that aligns with your needs and our policies.We appreciate your patience over the past three months, and we are committed to ensuring that this matter is handled with the utmost urgency. Our team will work diligently to assess the situation and provide you with the assistance you require.Once again, I apologize for any inconvenience you have faced, and we appreciate your understanding as we work to resolve this matter.

• Review fromAy I

  Date: 05/03/2023

  1 star
  I wish that I check theses reviews prior to signing up for Paycor services. I was giving a great deal to join, 50% off, and they promised to help since am new to this. I ended up paying twice the regular rate, and no help resolving the issues. They tend to be worried about collecting fees and adding penalties rather than taking the time to look into and resolve customers’ concerns. Very disappointed

• Review fromJosh B

  Date: 04/28/2023

  1 star

  Josh B

  Date: 04/28/2023

  I guess my complaints are the same as everyone else's here. Terrible customer service. We were told we'd have dedicated reps and once we signed on they changed that and now we speak with people on the phone who can only put in "work orders" that never get resolved. or get resolved long after we already had to find a work around. It literally causes us compliance issues. We've had such issues with getting new employees onboarded that I9's weren't submitted on time, there were issues with employee pay, etc. Paycor embarrasses us every week in new employee orientation because employees cannot complete their onboarding and they cannot log into their accounts or reset passwords. Employees have issues regularly with the app and employees hate Paycor. Our company uses to HRIS systems from a recent merger and literally every single HR rep voted to go with ******* because Paycor is such a terrible system. I would never recommend them and the sooner we can get onto ******* the better. When you have less than a 1.4/5 on the BBB rating you obviously are a pretty crappy company. Oh, we also recommended another company to get Paycor right after we did before they yanked all the customer service out from under us. That company ended up pulling out less than a year later because of all the issues. Nothing like making an ass of yourself by recommending another company get such an embarrassingly bad HRIS system that caused all kinds of employee issues and cost the company money and ruining a relationship with another company in a county with 10,000 people.
  

  Paycor, Inc.

  Date: 05/03/2023

  We sincerely apologize for the negative experience you've encountered with Paycor's customer service and platform. We understand how critical it is for our clients to have timely and effective support, and we regret that we have not met your expectations in this regard.We're concerned to hear about the onboarding and compliance issues you've faced, and we want to assure you that we take these matters seriously. Our team is committed to continually improving our platform and services to provide the best possible experience for our clients and their employees.We understand the importance of a seamless transition during a merger, and we're sorry to learn that our platform hasn't been the right fit for your needs. Your feedback will help us identify areas where we can enhance our system and services.We would appreciate the opportunity to address your concerns and work together to find solutions that meet your needs. If you're willing, please reach out to our Client Support team so we can better understand your situation and strive to make things right.Once again, we apologize for any inconvenience and thank you for bringing these issues to our attention. We hope to have the opportunity to resolve your concerns and rebuild your trust in Paycor.

  Josh B

  Date: 05/04/2023

  What I want is for Paycor to respond to any work order or complaint I've already raised. I don't need some nice sounding response on a BBB review, I need actual customer service. I need the system to work and not cause issues for myself and my employees on a daily basis. I need password resets to actually send readable codes and not cut off numbers that employees can't see. How am I supposed to reach out to your client support team when you don't even help with my day to day work orders and issues? I put in a complaint after a work order submitted weeks ago has not been resolved your customer service team then tried to set up a call with me less than 24 hours later when I wasn't available. I tried to reschedule and have heard nothing back. This is the problem. Quit cutting back on your customer service staff and cut your sales staff. Literally the only people in your company who are good at what they do, which is lying to sell your product.

• Review fromAMANDA C

  Date: 04/26/2023

  1 star

  AMANDA C

  Date: 04/26/2023

  Thought we had problems before we switched to Payco, now I wished I had stayed with our old provider! Absolutely horrible! Incompetent support staff, will not return emails or calls regarding cases, close cases without resolution.
  STEER CLEAR IF YOU ARE LOOKING TO FIND A SOLUTION, THIS IS NOT IT!
  

  Paycor, Inc.

  Date: 05/01/2023

  Hello ******, we deeply apologize for your experience. I took a look at your account and saw that in the last week you have called in 3 times. It looks like 2 of the times the rep was able to assist you on the phone and the other case the rep was able to follow up to resolve your issue via email the same day. If you are still experiencing any issues, please do not hesitate to contact our support team again, as we are more than happy to help and would appreciate the opportunity to make this right.

• Review fromRobin F

  Date: 04/07/2023

  1 star

  Robin F

  Date: 04/07/2023

  Paycor is the absolute worst!! Giving them a 1 star review is generous!!! They don't respond timely to questions; you don't get an assigned customer service rep so you have to email or chat with people and each time you do, you get a new case # even if you are inquiring on the status of an existing case. We recently closed our account and they won't take calls over the phone even on existing tax cases where they didn't pay taxes on time. I would never recommend anyone using Paycor for their payroll services - I regret we were with them for almost 2 year. By far, the WORST customer service I have ever experienced.
  

  Paycor, Inc.

  Date: 04/10/2023

  Hi *****, we are sorry to hear about your experience. We transitioned to shared support model so that you would get a specific specialist for your issue each time you call in. We do have a dedicated support team for former clients who would be more than happy to look into your tax problem. Please send them an email at ********************************************