Reviews

This profile includes reviews for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Paycor, Inc. has 14 locations, listed below.

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  Paycor, Inc.

  4811 Montgomery Rd Cincinnati, OH 45212-2163

  
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  Paycor, Inc.

  7692 Angel Dr NW North Canton, OH 44720

• 

  Paycor, Inc.

  10550 Deerwood Park Blvd Ste 306 Jacksonville, FL 32256

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  Paycor Chicago

  125 S Wacker Dr # 1510 Chicago, IL 60606

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  Paycor Payroll

  8050 Marshall Dr Ste 100 Overland Park, KS 66214

Review Details

• Review fromMary B

  Date: 07/26/2024

  1 star

  Mary B

  Date: 07/26/2024

  I have been working as a Paycor customer for 10 years and I cannot get our company to switch fast enough. Customer service seems to be have been farmed over seas and there is a big language barrier. How can you use the chat help service get an answer you are not sure of so you call in and get an entire different answer. I feel I know more that the "customer support reps". I asked a rep today about accrual summary and how terminated employees were popping up when I ask for active only. I was told to run a different report; so you are telling me that when you run reports in Paycor for data you will get different results...unacceptable. That was the rep on the phone who decided to just put in a ticket. When I chat under the support module they tell me I have to physically go into Time Off Types and remove the terminated employee....hmmmm well I don't think that is right either. I have employees terminated this week who are not showing up. Also their reps cannot even spell Paycor correctly when you go back to look at your cases. So many things wrong with Paycor but if you cannot even spell it why would I trust anything you tell me. And why would I trust a company who will give you several different answers. Oh and most recent we got out of Bswift thank goodness and now have our own benefit platform! Going through that was a nightmare for myself and our Brokers; ultimately we were ghosted by a Principal Client Solutions Executive and I had to call and finish the switch. Paycor is always changing things and not telling you. I suggest you work on what does not work and stop on how it looks. I will await your generic response.
  

  Paycor, Inc.

  Date: 07/29/2024

  Thank you for sharing your feedback regarding your experience with Paycor. We apologize for any inconvenience you may have encountered and would like to address your concerns. However, we were unable to locate an account registered to the email address provided to the BBB. We kindly request that you create a case with our critical response service team so that one of our experts can thoroughly review your account and understand the root cause of the issues you mentioned. We value your business and want to ensure that we provide you with the best possible support. Thank you for your understanding, and we look forward to resolving this matter for you.

• Review fromLorraine N

  Date: 07/19/2024

  1 star

  Lorraine N

  Date: 07/19/2024

  I am very upset with this company. I just switched over to them and they have screwed me over already. I went to submit payroll and they said that my employees wouldn't get paid til the following Monday and I said that is unacceptable. They told me if I switch to checks I could get the checks sent the next day. The next day came and they lied. I been calling and emailing for 3 days now and they are constantly giving me the runaround and then send me an email last night saying the checks will be sent out on Monday and I gt them on Tuesday. What was the reason for me to switch from direct deposit to checks if the outcome would be the same. I am heated.
  

  Paycor, Inc.

  Date: 07/21/2024

  We apologize for the inconvenience you have experienced with our payroll services. Our customer service team has been notified of your concerns and will be reaching out to you shortly to address the issue and find a resolution. Thank you for bringing this to our attention.

• Review fromM. M.

  Date: 07/10/2024

  1 star

  M. M.

  Date: 07/10/2024

  This is a terrible company. Their customer service is terrible. My business failed and it was so hard canceling my paycor account. Customer service wasn't helpful. Then they charged me some kind of fee, which overdrew my business account, without sending me an email or anything about the ridiculously high charge that was going to come out. Don't use this company. I wish I had researched them before I signed on. If I could give 0 stars I would.
  

  Paycor, Inc.

  Date: 07/11/2024

  We apologize for any inconvenience caused. As stated in our terms and conditions, an early termination fee is applicable. We understand your frustration and apologize for any lack of communication regarding the fee. Thank you for your feedback.

  M. M.

  Date: 07/11/2024

  Nope. You already charged me all those fees and then hit me with a $400 fee TWO months after I closed the Paycor account. I am waiting for someone to contact me about the complaint I filed about this because I believe this charge is fraudulent. You did not send an invoice or explanation of the $400 fee...you just took it out of my account.

• Review from

  Date: 06/20/2024

  1 star

  Date: 06/20/2024

  Worst payroll company I've ever worked with in 25 years. I had to call customer service multiple times bedcause they had me waiting on hold for more than 30 minutes each time. This is not the first time. It seems that you get service during implementation to say the least. From that point, good luck on getting to someone that can help. I will be looking for another payroll company.
  

  Paycor, Inc.

  Date: 06/21/2024

  We apologize for the inconvenience you experienced with our customer service. We strive to provide efficient and timely support to all our clients, and we understand your frustration. We appreciate your feedback and will work to improve our service to ensure a better experience for our customers.
  

  Paycor, Inc.

  Date: 06/21/2024

  We apologize for the inconvenience you experienced with our customer service. We strive to provide efficient and timely support to all our clients, and we understand your frustration. We appreciate your feedback and will work to improve our service to ensure a better experience for our customers.

  Date: 06/21/2024

  Not good enough. This happens often and if you ask to speak to a supervior, they keep on hold for an hour until you hang up.

• Review fromR. B.

  Date: 06/11/2024

  1 star

  R. B.

  Date: 06/11/2024

  Horrible company !! We tried to use them for our payroll but we werent able to even access the site! I called several times to get a resolution and every time it was a different person that I had to explain my situation. I got so frustrated that I told them I just wanted to close it down. They said I would be charged a cancellation fee. I told them that the sales lady told us there was no charge to cancel if we werent happy with it running it for the first time. Mind you I never was even able to run one payroll at all. About 2 weeks later I get a bill for $836.76 for early termination fee!!!! Thats a huge cancellation fee for absolutely nothing! I could see being charged if I actually used their services and just decided I didnt like it but that was not my case. I strongly recommend doing your research before using them, I wish I had.
  

  Paycor, Inc.

  Date: 06/13/2024

  Thank you for sharing your feedback regarding your experience with Paycor. We apologize for any frustration or confusion you may have encountered during the cancellation process. Upon reviewing your account, we found that you had signed a Customer Service Agreement (CSA) that outlined the terms and conditions, including the early termination fee. We understand that there may have been a miscommunication regarding the cancellation policy, and we apologize for any confusion caused. We strive to provide clear and transparent information to our customers, and we regret any misunderstanding that may have occurred. We value your feedback and will use it to improve our communication and ensure that our policies are clearly explained to our customers.

  R. B.

  Date: 06/18/2024

  Why would I pay a cancellation fee for something I NEVER was able to use due to Paycors malfunction? Look at your records, I clearly called several times trying to resolve this issue. Every time I was told that it was being worked on and would be resolved and it wasnt . It wasnt my fault. I think if you want to maintain a good reputation with customers you should acknowledge when it is your fault and waive fees when appropriate . I will not pay for something that was not my fault and am requesting this bill to be voided out. Like I mentioned in my last post, I would feel obliged to pay if I was just not wanting the service anymore but my case is because I wasnt able to actually access the account therefore ******************** should waive the fee.

• Review fromMOHAMMED H

  Date: 06/09/2024

  1 star

  MOHAMMED H

  Date: 06/09/2024

  HORRIBLE' HORRIBLE 'HORRIBLE' HORRIBL' EHORRIBLE.. I HAVE A BUSINESS ACCOUNT WITH ** BANK AND THEY ARE THE ONES WHO REFERRED ME TO GET SERVICE WITH PAYCOR AND I CALL THE PAYCOR TALK TO ONE OF THE SALE MAN WHERE HE WILL CALL ME 6 TIMES A DAY TO GET SERVICE. I WAS BACK AND FORTH ABOUT THE PRICE SO WE CAME UP WITH A DEAL WHERE I WOULD HAVE A DISCOUNT BEC OF ** BANK BUSINESS ACCOUNT CUSTOMER. AND I STARTED THE SERVICE WITH PAYCOR. AFTER MONTHS LATER THEY CHARGED ME FULL PRICE AND I CALLED THEM SO MANY TIME CUSTOMER SERVICE SAID SOME WOULD CALL ME BUT NEVER RECEIVED CALL OR EMAIL AND ON TOP OF THAT SALESMAN NEVER RECEIVED THE CALL ANYMORE TOO ...... AND NOW THEY CHARGE CLOSING FEE ..I HOPE PEPOPLCE DONT GET ROBBERY WITH PAYCOR
  

  Paycor, Inc.

  Date: 06/11/2024

  We apologize for the inconvenience you have experienced. We have escalated your account and a specialist will be reaching out to you shortly to address your concerns and find a resolution.Thank you for your patience.

• Review fromJohn B

  Date: 06/09/2024

  1 star

  John B

  Date: 06/09/2024

  Always causes more issues than what it is worth. Excessive load times even with great online service. Just today, after punching out, it said pending.. then Boss called and asked are we having issues again with the software? We both would rather go back to paper. Haha. And the customer service is the worst.
  

  Paycor, Inc.

  Date: 06/11/2024

  We apologize for the inconvenience you have experienced with our service. We understand that you have encountered excessive load times and issues with the software, which have caused frustration for you and your boss. We apologize for any inconvenience this has caused.We would like to address your concerns and provide assistance. However, we were unable to locate an account under the email address associated with this complaint. To better assist you, please create a case with our customer service team.

• Review fromEllen W

  Date: 06/04/2024

  1 star

  Ellen W

  Date: 06/04/2024

  I do not know how Paycor got good reviews on other platforms. They are about as user unfriendly as can be, and when you call for Customer Support, you get past between payroll and time and attendance for hours. The left-hand never knows what the right hand is doing and keeps passing you from one to the other like a juggler with an orange. We will, we will finish the season with them and then we’ll switch to any other company other than Paycor.
  

  Paycor, Inc.

  Date: 06/05/2024

  We apologize for the inconvenience you experienced with our platform and customer support. We appreciate your feedback and will use it to improve our user-friendliness and communication between departments. Thank you for bringing this to our attention.

• Review fromWendy B

  Date: 06/01/2024

  1 star

  Wendy B

  Date: 06/01/2024

  I registered with this company in the beginning of the year and haven't started processing payroll with them as of yet. When I signup I was told I will get an HR person and never did and no help with onboarding. Recently I was charge $1604 for early termination fee or tax fee this month. I haven't heard from them for months. Not sure what this fee is for and need to be reimbursed. This has affected us financially. I was with a previous Payroll company when they call me stating their service was better. I need my funds back please. It is unfair to take advantage of small businesses.
  

  Paycor, Inc.

  Date: 06/04/2024

  We apologize for any confusion or frustration you may have experienced. Upon reviewing your account, we found that the charge of $1604 is a valid fee outlined in the Customer Service Agreement (CSA) that you signed during the registration process. This fee is associated with early termination or tax-related services. We understand that you may not have received the expected HR support or onboarding assistance, and we apologize for any inconvenience caused. We value your feedback and will use it to improve our processes and ensure better communication with our clients. If you have any further questions or concerns regarding the fee or any other issues, please reach out to our support team directly. We are committed to addressing your concerns and finding a resolution that meets your satisfaction. Thank you for bringing this matter to our attention, and we appreciate your understanding.

• Review fromRhlonda C

  Date: 06/01/2024

  1 star

  Rhlonda C

  Date: 06/01/2024

  This company is a joke!!! They are pushy and have no manners. They put me in a contract even though I told them that I did not really need their services because I pay my employees on commission and some pay periods are 0 pay. They tricked me by having me sign a contract that was supposed to be only for our other company and then charged my companies bank account for $936.00 for non compliance of the contract without my authorization. The bank is the one that hooked us up with this stinking company and I had to shut my back account down in order to file a complaint against them and stop unauthorized charges. We just moved over to this bank because of fraud at our last bank. Now we are having to move banks and our accounts again and start all over which is hard when you are trying to do business. I would not recommend this company at all if I could give them -10 stars I would. Horrible company!!! DO NOT USE THEM!!!
  

  Paycor, Inc.

  Date: 06/04/2024

  We apologize for any negative experience you have had with our company. However, upon reviewing our records, we found that we only have four cases from you, all of which were resolved prior to March of this year.If you have any current issues or concerns, we encourage you to please contact our support team directly so that we can assist you promptly and address any outstanding matters. We are committed to providing excellent service and resolving any issues that may arise.Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We value your feedback and will use it to improve our services moving forward.