Reviews
This profile includes reviews for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 171 Customer Reviews
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Review fromGibson H
Date: 05/31/2024
1 starGibson H
Date: 05/31/2024
Awful support. Awful service. Awful company. Had the misfortune of our local payroll company being bought by Paycor and the transition was poorly handled. Not one person from Paycor worked with our company to train us on their system. Customer support is outsourced to a call center where the employees have no clue how to help you with any issues. Any call to support will take up hours of your time and the end result will be nothing. Their online support center never works either so that is not an adequate option to use.It is impossible to speak to someone that actually works for the company. I've had several support calls claim they will have a manager follow up on the issue yet that never occurs. Now my company is stuck in a weird limbo where we can not even cancel our account as the form is in their support center that does not work. Do not do business with Paycor.
Paycor, Inc.
Date: 06/04/2024
We sincerely apologize for the experience you have had with our support and service. We understand the frustration and disappointment you must feel, especially during the transition period after your local payroll company was acquired by Paycor.We have escalated your account and a manager who specializes in critical response will be reaching out to you shortly. They will work closely with you to address your concerns, provide the necessary training on our system, and ensure a resolution to the issues you have encountered.Review fromDenese S
Date: 05/31/2024
1 starDenese S
Date: 05/31/2024
This company used to be the best but in the last couple of months they have become the worst due to their poor customer service. I have had difficulty processing my payrolls for the last 6 weeks due the system kicking me out before I can finish. I have spent countless hours with Paycor trying to get it resolved and you can’t speak to a manager; that takes 24-48 hours and they was when I couldn’t submit payroll. I am dealing with a secondary issues in which 15,500.00 should be credited to my account and after waiting over a week; the response is to run a report with a video on how to do it. What? It’s unacceptable service and if anyone is considering this business, rethink thatPaycor, Inc.
Date: 06/04/2024
We apologize for the poor customer service experience you have had recently with Paycor. We understand the frustration you must be feeling with the difficulties in processing your payrolls and the delay in resolving the issue with the credit to your account.We have escalated your account and a manager will be reaching out to you shortly to address these concerns and provide a resolution. We value your feedback and want to ensure that we provide the level of service you deserve.Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving these issues.Review fromPoppy B
Date: 05/28/2024
1 starPoppy B
Date: 05/28/2024
If I could give zero stars I would. As an employer I have never been more disappointed. Poorest customer service of any company I have ever worked with. They nickel and dime you every step of the way. Sales teams do not accurately depict the costs. They even neglected to pay Q1 taxes and I have been following up weekly to no avail for 6 weeks. I've lost hours of my time on the phone with them. Despite having case numbers customer service has no idea what you are wanting. Then, to speak to a manager get ready to wait 48 hours and they just say it's someone else in the company with whom they can only email. Stay away from this company at all costs.Paycor, Inc.
Date: 05/30/2024
Thank you for bringing this to our attention. We apologize for the negative experience you've had with our customer service. We take these matters seriously and have escalated your account. A critical response consultant will be reaching out to you shortly to address your concerns and provide a resolution.Review fromLindsey B
Date: 05/22/2024
1 starLindsey B
Date: 05/22/2024
If I could give a minus 10 stars I would. Only gave one star because its required. WORST PAYROLL COMPANY. DO NOT DO BUSINESS WITH THESE PEOPLE. The customer service is non existent and they will draft your bank account until there is nothing left and then refuse to return your money for taxes. There is no fail safe for human error within their systems. They do not hold themselves accountable for incorrect tax reporting. They will not close your account after repeated emails and verbal means of communication to do so. This company is awful and should be shut down.Paycor, Inc.
Date: 05/28/2024
We apologize for the negative experience you have had with Paycor. We take your concerns seriously and have escalated your case to our critical response team. A dedicated consultant will be reaching out to you shortly to address your issues and work towards a resolution. We appreciate your patience and the opportunity to make things right.Review fromK. M.
Date: 05/22/2024
1 starK. M.
Date: 05/22/2024
My employer changed payrolls in 2024 and unfortunately switched to Paycor/Payactiv. It's been nothing but issues. Hours not updating, earned wages taking over 48 hours to appear, the list goes on.Today I noticed I have $ for earned wages to withdraw so I clicked on earned wages, and then it showed $0.I contacted them and was advised my Ondemand option was deactivated and they don't know why. They asked me if there's been a contract change with my employer. No, there hasn't. Now I get to wait 48 hours for someone to review on why this happened...What kind of company deactivates a feature and there's NO INFORMATION/NOTES on why this occurred for a representative to relay to the customer? It doesn't make sense which is why there's something shady with this company. I wish my employer never changed to Paycor, absolute worst!Paycor, Inc.
Date: 05/28/2024
Thank you for bringing your concerns to our attention regarding your experience with Paycor/Payactiv. We apologize for any inconvenience you have faced.We understand that you are currently experiencing issues with your earned wages not updating, delays in appearance, and the deactivation of your Ondemand option without any explanation. We would like to assist you in resolving these issues, but unfortunately, we do not have an authorized contact in our system associated with the email you provided.To address your concerns and provide you with the necessary support, we kindly request that you reach out to our service team directly. They will be more than happy to assist you in resolving these issues and providing you with the information you need.We apologize for any frustration this may have caused and assure you that we are committed to providing the best possible service to our customers. We appreciate your feedback and look forward to assisting you further.K. M.
Date: 05/28/2024
This issue has been resolved....although they still aren't updating hours within 24 hours as they advertise.Review fromLaurel H
Date: 05/13/2024
1 starLaurel H
Date: 05/13/2024
Worse payroll company imaginable! Wait time to speak with a rep is crazy long. The reps are not qualified to answer basic questions. It is impossible to speak with a real person who is in a supervisor position who may be able to assist. After being a customer for over 15 years, it went massively downhill about 3 years ago. I finally cancelled their services and they continued to fraudulently debit my business bank account for hundreds of dollars after I was no longer using their services. Run far away from this company. There are plenty of others who would love to have your business.Paycor, Inc.
Date: 05/20/2024
We sincerely apologize for the negative experience you've had with our payroll services. We understand your frustration with long wait times and unqualified representatives. We have looked into your account and have found that a concession has been submitted, which you will see shortly. We apologize for any inconvenience caused by the unauthorized debits and assure you that we will rectify the situation. We appreciate your feedback and will use it to improve our services.Review fromt. c.
Date: 04/30/2024
1 start. c.
Date: 04/30/2024
Terrible and non-existent customer service. Sales staff lied about their system being able to integrate into Dealertrack. I had to manually post all my GJS. They are now trying to charge us for services after I cancelled their service. The sales shows you how great it works but its all a lie.Paycor, Inc.
Date: 05/06/2024
We apologize for any miscommunication regarding the integration with Dealertrack. However, after reviewing your billing inquiry and cancellation, it appears that the billing is a valid charge. Paycor has a 30-day cancellation policy and bills in arrears. The recent invoice you received was for the services provided in February, as your cancellation was effective on February 18th. We understand your frustration and apologize for any inconvenience caused. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.t. c.
Date: 05/07/2024
I opened a case prior but since Paycor does not have good customer service they did not even answer my opened case until after I made a phone call. I get BBB wants to protect Paycor. I do wish this payroll service on anyone.t. c.
Date: 05/16/2024
My employees are unable to access any information on their payroll from Paycor. This is not right. These are the employee's records.Review fromJ. S.
Date: 04/21/2024
1 starJ. S.
Date: 04/21/2024
Do not use their service for payroll processing, lack of communication and taxes knowledge are their big issues. They are holding the first quarter SUI refund to our 300 clients and they didn't update the correct SUI rate for year 2024 because they want to take more fund from us. They made mistakes on our clients State Tax filing, we informed them in August 2023, as of today, they didn't make correction and it impacts our clients completely. Their employees don't have payroll and taxes knowledge, call different people get different answers, bad customer service, no reply, no response, they don't take responsibility, very very bad, we are planning to leave them soon, again, not suggesting to use their service unless you want a nightmare. If I can give negative star rate, I will, they are not worth even one star.Paycor, Inc.
Date: 04/22/2024
Thank you for bringing your concerns to our attention regarding your experience with Paycor's payroll processing services. We apologize for any inconvenience or frustration you may have experienced. We would like to address the issues you have raised and provide you with an update on the steps we are taking to resolve them.Regarding the discrepancy in the unemployment rate percentage, our agent explained to you that there are two ways to update the rate. The most common method is through a letter from the unemployment department, while the less common method is for the client to upload the information. We apologize if there was any confusion or lack of clarity in our communication regarding this process.In regards to the difference in the system for H M********t and P C****, our agent explained that we typically rely on the client to upload the necessary information. When you inquired about uploading all three hundred fifty clients, our agent asked if they were all under different tax ID numbers. This information helps us ensure accurate processing for each client.Moving forward, we recommend that you check with the unemployment office in ****** to see if they can electronically communicate all client IDs to us. This will help streamline the process and ensure accurate updates for your clients.We understand the importance of payroll and ************ for your business and your clients. We apologize for any delays or errors that *** have occurred in the past. We are committed to resolving these issues and providing you with the best possible service.If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We appreciate your patience and understanding as we work towards a resolution.J. S.
Date: 04/22/2024
They are unprofessional, we uploaded all 300 clients SUI notice to Paycor system in March, they took care half of them only, we contacted the CMS with no response and help. They uploaded the Q1 2024 tax reports in the system which using incorrect SUI rate, they don't listen the customers concern, it is very frustrating and irritating dealing with Paycor CMS, their tax team doesn't know how to correct the State return which Paycor made a huge mistake in year 2022, I don't see a reason why we will continue to use their service, this company has a big issue, don't use them.Review fromJohn T
Date: 03/25/2024
1 starI was over charged 1500 for edi set up for a Ira, But Iras do not require edi set up. Regardless the service was never set up and when the deadline approached we switched payroll companies and our account was set up within days for $50. Our account was never created despite multiple attempts to reach out. I have called several times and given a reffrence number by s representative in a third world country. my dispute was suppose to be handled in 3-5 business days its been 4 months. in addition they continue to withdrawl funds from our not for profit bank account well after the 30 days required to cancle their services. they are scam artists and I want resolutionReview fromFederico G
Date: 03/11/2024
1 starFederico G
Date: 03/11/2024
Paycor continued billing me after I stopped all payroll activities. Now, I cant get anyone to repay the multiple charges.Paycor, Inc.
Date: 03/12/2024
Thank you for bringing this issue to our attention. We apologize for any inconvenience caused and would like to have a manager reach out to you to resolve this matter. However, we are unable to do so as we do not have an account connected to the email provided. Please contact our customer support team directly or provide an alternative email associated with your Paycor account. Thank you for your understanding.
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