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Business Profile

Trucking Transportation Brokers

Total Quality Logistics, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:
    As of November 2012 BBB Cincinnati handles all TQL complaints.

Complaints

This profile includes complaints for Total Quality Logistics, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Total Quality Logistics, LLC has 58 locations, listed below.

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    Customer Complaints Summary

    • 188 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/13/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Total Quality calls repeatedly every single day, at least 2-3 times despite being told more than 20 times to take us off their list and stop calling. I want the harassment to stop.

      Business Response

      Date: 11/20/2023

      Hi ******** the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].

      - ************
      * *******************
      * *********************

      Business Response

      Date: 11/20/2023

      Hi *******, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to ******************.

      - ###-###-####
      - *******************
      - *********************

      Customer Answer

      Date: 12/07/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******* ******

      RE: ID # ********-Total Quality Logistics, LLC This has been resolved to my satisfaction. Thank you

    • Initial Complaint

      Date:09/18/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked them at least 20 times to put our company on the do not call list. We genuinely don't need the service! They continue to spam our company with unwanted phone calls and when one person says "no" and explains, they just call another member. Once this is worn out, they insert another associate and start all over again. We are ready to sue.

      Business Response

      Date: 09/21/2023

      Hi *****, the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to [email protected].

      - ###-###-####
      - ###-###-####
      - ***********************
      - ***********************
      - ***********************
      - ***********************
      - ***********************

    • Initial Complaint

      Date:09/12/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving cold calls from this business despite making it very clear that the company I work for both does not require or want the services they provide. They call EVERY DAY, no exceptions, for about a month, and I have clearly stated my wants and intent every time I have spoken with a representative from their company.

      This is just mind-numbingly bad behavior from a business, and their redundant and unwelcome calls are eating into my day and frankly, at this point, my mental well-being. It's harassment, plain and simple.

      Business Response

      Date: 09/18/2023

      Hello *******, the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to [email protected].

      - ###-###-####
      - ###-###-####
      - ************************
      - *************************
      - ***********************

      Customer Answer

      Date: 09/19/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******* ********

    • Initial Complaint

      Date:08/24/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Regularly receiving cold calls from this company after numerous requests to not be contacted again.

      Business Response

      Date: 08/30/2023

      Hello ****, the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to [email protected].

      - ###-###-####
      - ###-###-####
      - ************************

      Customer Answer

      Date: 08/30/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      **** ****

    • Initial Complaint

      Date:08/18/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We get constant calls from this company! We always say 'no' and tell them to remove us from their list.

      They called twice again today, and the man was extremely rude. When I said I wanted our company removed from his list, he said that they only way to do that was for us to try them out. Even if I did need services, I would never choose this company.

      Business Response

      Date: 08/22/2023

      Hello ********, the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to [email protected].

      - ###-###-####
      - ###-###-####
      - ###-###-####
      - *****************************

    • Initial Complaint

      Date:08/18/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Total Quality Logistics constantly cold calls us for shipping business. We have told them numerous times to take us off their call list and to stop calling but they just use different people each time they call fishing for work. Even while we're telling them to stop call, they're trying to sell us something. They are harassing our company for work and they need to stop bothering our employees.

      Business Response

      Date: 08/22/2023

      Hi ***, the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to [email protected].

      - ###-###-####
      - ###-###-####
      - ************
      - **********************
      - **********************
      - ********************
      - ***********************
      - **************************
      - *****************

      Customer Answer

      Date: 08/22/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      *** *******

    • Initial Complaint

      Date:08/17/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company calls me every single day and leaves a voicemail to call back if I do not answer. They are far too persistent. How can I be placed on a do not call list for them?

      Business Response

      Date: 08/22/2023

      Hi *********, the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to [email protected].

      - ###-###-####
      - *****************************
      - *************************
      - *****************************
      - ********************** 
      - *************************
      - ********************************

       

    • Initial Complaint

      Date:08/15/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, Tuesday August 15th 2023, we were called by this horrible company again after requesting that they stop calling us literally dozens of times. Every time they get a new rep, they start calling again and we have to tell them again and it's always an argument. I have no idea how they are still in business with the type of people they hire. Today, the person calling was Stu from the Cincinnati office and when our receptionist asked them to please remove us from their call list again, he had the nerve to say he was returning a call from our owner. Our owner who passed away 7 months ago. When the receptionist told him that was impossible, he argued with her. He finally hung up when she told him that the person that he had supposedly received a call from had passed away. I hope that Stu will stop calling, but I'm sure the next rep they hire from the landfill will call us again in a few weeks or months when this one gets fired, so I doubt we'll have peace for long. We just want them to stop calling us. We will never do business with this company, I don't care if they're giving their services away for free.

      Business Response

      Date: 08/22/2023

      Hi ********, the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to [email protected].

      - ###-###-####
      - *****************************
      - ********************************

      Customer Answer

      Date: 08/22/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will follow up with a complete list of email addresses to be placed on the TQL Do Not Contact list, as directed by the response from the company. Thank you for your assistance with this issue.  



      Regards,



      ******** *******

    • Initial Complaint

      Date:08/10/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Total Quality Logistics continuously calls our business DAILY to solicit their services. ******** does not wish to do business with TQL. We have asked them to stop calling, but they continue calling. We have emailed them, but they continue to call DAILY.

      We now consider their soliciting as a HARRASMENT.

      We have registered their number with the DO NOT CALL Registry.

      This is yet another step to stop the harrasment.

      Business Response

      Date: 08/14/2023

      Hello *****, the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to [email protected].

      - ###-###-####
      - **********************
      - ****************************

    • Initial Complaint

      Date:07/26/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Total Quality Logistics calls our office at least once a day looking for shipping business. We have told them, repeatedly, to stop calling us but they persist to a point it has become out of control. They don't understand "No". We have written them as well to stop these disruptive calls but that hasn't helped either.

      Business Response

      Date: 08/01/2023

      Hi ******, the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to ******************.

      * ************
      * ************
      * ************

    Total Quality Logistics, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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