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Business Profile

Trucking Transportation Brokers

Total Quality Logistics, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:
    As of November 2012 BBB Cincinnati handles all TQL complaints.

Complaints

This profile includes complaints for Total Quality Logistics, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Total Quality Logistics, LLC has 58 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 188 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/04/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business will not stop calling my business telephone landline. It has gone on for over 5 years. I have asked them politely to please remove me from their calling list. I have no interest in using their business. I did not request any information from them ever. Yesterday they called three times immediately in a row. I picked up the third time and asked them if they just called me three times. There was no response so I hung up.
      I just read about other peoples similar experiences online. These businesses should not be allowed to endlessly call valuable business lines, which can obscure meaningful calls, especially for small businesses. Please report and stop Total Quality Logistics!

      Business Response

      Date: 02/09/2023

      Hi *******, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to ******************.

      - ###-###-####
      - **********************************

    • Initial Complaint

      Date:02/02/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TQL calls every single day. Every single day we tell them that we are not interested in their service and ask that they stop calling. They still call. We flagged their phone number so staff know not to answer. They started having the recruits call from (I assume) their personal phone and leave a generic message, ie, (“hey this is Steve please call me back when you get a chance”) in order to lure someone into calling thinking that it was a customer.

      Non-stop harassment that you would expect from the drunk guy at the bar, not a legitimate business.

      TQL is simply the most unprofessional broker that I have ever come across and I’ve been in this business for over a decade. I would go through the work if getting a CDL myself and driving a pallet somewhere before I ever booked a load through their company.

      Business Response

      Date: 02/09/2023

      Hi ******** the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to ******************.

      - ************
      - ************
      - i*************************

      Customer Answer

      Date: 02/09/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 



      Regards,


      ******* *********

    • Initial Complaint

      Date:01/30/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TQL Constantly calls, emails and leaves me messages. Their rates are terrible and the service is even worse. Have told them a dozen or more times to stop calling us, but they just keep calling. Will soon use an airhorn on the phone if they call again.

      Business Response

      Date: 02/03/2023

      Hi ***********, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added,please send them to ******************.

      - ###-###-####
      - ###-###-####
      - ***************************
      - ****************************
      - ***************************

      Customer Answer

      Date: 02/03/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      *********** *******

    • Initial Complaint

      Date:01/27/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Incessant spam calls, despite we have explained a large number of times that we are not interested.
      They must remove the following numbers:
      ###-###-####
      ###-###-####
      from their list
      thank you

      Business Response

      Date: 02/02/2023

      Hi
      ******* the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to [email protected].
      -
      ###-###-####
      - ###-###-####
      - **************************
      - *************************
      - ************************

    • Initial Complaint

      Date:01/27/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TQL continues to harass our company with daily phone calls despite requesting being taken off the calling list. We receive one phone call per day from a sales rep stating they are our new account executive. We have asked dozens of times over the years to be removed from calling lists. They will not connect me with management to help resolve this issue either. My staff and I are beyond frustrated with their continued attempts to contact us. PLEASE stop calling our businesses.

      Business Response

      Date: 02/02/2023

      Hi *****, the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to ******************.

      - ###-###-####
      - ###-###-####
      - ****************
      - *******************

      Customer Answer

      Date: 02/06/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


      Regards,



      ***** ******* ***

       

      Please include the following numbers:

       

       

      ********************

      ###-###-####

       

      Business Response

      Date: 02/13/2023

      Hi *****, the below information has been added to our Do Not Contact list. If you have any further questions, please email ******************.

      - ********************
      - ************

    • Initial Complaint

      Date:01/20/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been receiving daily solicitation calls and email spam for services we don't even use going back multiple years. We have asked hundreds of times to be removed from their list, but no action is ever taken despite promises to the contrary.

      Business Response

      Date: 01/25/2023

      Hello ****, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to ******************.

      - ###-###-####
      - ************************
      - ***********************

      Customer Answer

      Date: 01/25/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks for your help.



      Regards,



      **** *****

    • Initial Complaint

      Date:01/19/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive phone calls at least 3 times a week from Total Quality. I have repeatedly asked to be placed on their Do Not Call List. Most recently they called on 01/13/23 at 9:55 am, 1/17/23 at 3:35 pm and today, 1/19/23 at 9:21 am. The last two phone calls I had, both people said they had never called me before. While that specific person may have never called me, the company has called me numerous times. I just want them to stop calling. If they can't respect my time and my request to be on the Do Not Call List I most certainly will not be doing business with them. Just stop calling me. Also, they never initially say who they are, I only know its always Total Quality because I have caller ID, so I ask the caller to confirm that is who they are.

      I would like all 5 of my lines placed on the Do Not Call List:
      ###-###-####
      ###-###-####
      ###-###-####
      ###-###-####
      ###-###-####

      Business Response

      Date: 01/25/2023

      Hi ***, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to ******************.
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####

      Customer Answer

      Date: 01/25/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.  

      There were 5 numbers listed on the complaint to be included in the DO NO CALL list.  Please add ###-###-#### to the list as well and I will accept the resolution. I am not sending them an email for them to harass me over email as well. 



      Regards,



      *** *******

      Business Response

      Date: 01/25/2023

      Hi ***, ###-###-#### has been added to the Do Not Contact list. If you have any further concerns, please email ******************.

      Customer Answer

      Date: 01/26/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      *** *******

    • Initial Complaint

      Date:01/18/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have requested multiple times that this company discontinue calling us on our customer service line to inquire about logistics services that they wish to offer us.
      We have been put on their "do not call list" and they continue to call us.
      They have attempted to lie about existing in order they have in progress with us to receive other employee's phone numbers/contact information so they can call spam them as well. The existing order they claimed was with an employee that no longer works here.
      They have called requesting for last names as well.

      Business Response

      Date: 01/19/2023

      Hello ****, the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to ******************.

      - ###-###-####
      - ******************************
      - *********************
      - ******************

    • Initial Complaint

      Date:01/17/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At least once a day multiple co-workers and I continually receive phone calls from TQL trying to solicit our business. None of the people that are receiving the calls are even in our transportation department. It seems as though TQL is just cold calling every extension in the company directory to attempt to reach someone. We have contracts with our international brokers that we are currently satisfied with.

      Business Response

      Date: 01/19/2023

      Hi *****, the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to ******************.

      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####

      - **************************
      - ***************************
      - *************************
      - *******************************
      - ***************************
      - *************************
      - *************************
      - ************************
      - **************************
      - *************************** 
      - **************************
      - ************************
      - ****************************** 
      - ***************************** 
      - ************************* 
      - ************************* 
      - ********************************
      - ************************

      Customer Answer

      Date: 01/19/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** ******

    • Initial Complaint

      Date:01/11/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They proved in a single call that they do not give a single s**t about who we are, what we do, or how we function. Blind calling and interrogating our people when you don't get an immediate manager on the phone is not only unprofessional, but it's just about the stupidest f******g thing someone in sales can do. If you can't even be bothered to ****** our business before calling us, you deserve absolutely jack s**t.

      Desired Resolution: Dissolve your s****y business and go back to school for basic english comprehension.

      Business Response

      Date: 01/12/2023

      Hi ***, the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to ******************.
      - ************
      * ************
      * ************
      * ********************

      Business Response

      Date: 01/12/2023

      Hi ***, the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to [email protected].
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ********************

      Customer Answer

      Date: 01/12/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

       

      Please add ###-###-#### as well. This is our main line you have added to the list multiple times but continue to use.





      Regards,



      *** *****

      Customer Answer

      Date: 01/12/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 

       

      Please add ************ as well. This is our main line you have added to the list multiple times but continue to use.





      Regards,



      *** *****

    Total Quality Logistics, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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